Infiniti of Chantilly

Joe Davison is awesome, no, really! My wife and I were looking for an ORV and found a great customized Toyota FJ at their dealership. They had just got the truck, and had not had the opportunity to do all the things a dealership does before offering something for sale. Joe let me drive it, answered all of my questions with no pressure what so ever. He even gave me a copy of the parts/​work order of what they would be replacing before sale. That afternoon I returned with my wife, (she is way more truck savvy than I) and she also drove it. While there were some issues with the vehicle that they had not seen yet (which made us decide not to buy it), we really wished that we could have purchased from Joe as he was very refreshing to work with. He even called me the next day as he had convinced his boss to spend their money to address the issue we noted. Unfortunatly we had already found and purchased a truck elsewhere. If I ever am in the market for a used vehicle again, Joe Davison will be at the top of my list to contact. Seriously a good guy!

Very disappointed. If I could give zero stars and write a review I would. We purchased a used truck from the dealer. I understand buyer be beware, buyer review before buy and return policy under Virginia law. What I didn’t expect was that the truck we purchased came from Canada and had rusted undercarriage. The undercarriage was sprayed in places to make it look better. To a lay person the truck looked rocking awesome. To an experienced car dealer it had to have looked like a hot mess they wanted to get off the lot. This truck should not have been on a reputable dealer’s lot.
The sale team associate was great and I hope that he didn’t know about the issues. I would never trust this dealer again.

Had a great experience here, usually at dealerships you can expect to get pushed into things you don’t really want, they just make it seem like it’s in your best interest when it’s really not. This was NOT the case at all here with my salesman Joe Davidson, he made every effort and beyond to help me leave in the car I wanted as well as their finance manager. Joe was open to work with me and made me feel like he wanted me to get the car just as much as I did but not pushing things I wasn’t comfortable with. Worked out a deal and down payment that fit my budget, and him constantly pleading with the finance manger to work something out so I could get the car. He made it all so easy and smooth though I was nervous and expecting a headache walking in I left not only with the car I chose from the beginning but a peace of mind of being satisfied and not feeling pushed into anything, he actually listened to my concerns and things I was willing to do or not. If you want a easy and smooth experience and having things laid out straight up with no alternative motives come here and ask for Joe you won’t be disappointed!

I was dreading the trip to the dealership, but I was really surprised by the customer service received. Everything went so smoothly from checking out the cars, negotiating, finance dept, and delivery.
Chuck Vanderwall, Sales Consultant was so AWESOME. He was very polite, not too pushy, very honest, and straight forward. He was very knowledgeable with all products and answered all of my concerns, questions, and above all — he put up with me :)
We went above and beyond making every transactions run swiftly and smoothly. I wasn’t there all day either, which made this experience so much more pleasant.
I definitely recommend Chuck! I love my new whip!

Just purchased a CPO 2012 M37 with help from James. I usually get all worked up when going into dealers, as you’d expect them to bum rush you as soon as you get out of your car. Far from it at this place. Dealers were professional, hands off for the most part and informative of their product. A far cry from what I was use too. My visit was a total fluke as I went to Infiniti in Alexandria but they were closed (or at least I couldn’t find anyone there) so we drove to Chantilly. Met up with James Timbers after I looked at a few cars and let me take out one. I was sold on the car only because I did a months worth of research before I go shopping. I showed him two concerns I had on the car and he addressed them immediately to my satisfaction. Went over last night in the rain and knocked out the paperwork with no hassles. I was a bit disappointed with the trade in value of my car, but my care factor was pretty low at that time (hence the 4 stars and not 5). James did sit down with me while the paperwork was being generated and covered every gadget that thing had. We even found a gadget that wasn’t listed! Bonus! Kudos to James as he made this a stress free purchase. I get enough stress at work, I don’t need it when I go shopping.

If you are considering an Infiniti you only have two choices in the NOVA area. Chantilly or Tysons. Chantilly location is the old school dealership. They show a higher price online and you have to go through the dreaded negotiation process in person. Tyson’s have «sonic price» which is considerably less than Sheehy sticker price.
I went to the Chantilly location since it was closer with the sonic price of Tysons in mind. We settled on a car. The sales person (Craig) was very helpful and courteous. He pulled the exact car we wanted and took us on a drive. He showed every aspect of the car and helped us solidify our decision.
The negotiation process was not bad after I got past the «what payment do you want» trick. I settled on a price and worked through financing. I already had a great rate with my credit union and had the pre-​approval on hand so that made the negotiation much easier.
They quickly made a deal and got to the price and rate that I was looking for.
The delivery of the car was excellent. The sales person spend time explaining every single function/​button and offered to answer any questions in the future.
I cannot say the same about the parts/​service section. In fact now I am regretting signing up for their VIP package. The VIP package is you pay upfront and it is supposed to cover oil changes, tire rotation etc.
The car didn’t come with a Tow so I added it to the purchase. I was asked if I wanted to get it installed before delivery or after. I opted for after to have it installed the next day. And that’s when the headache began. The next day, they called to say. sorry the Tow was installed in another vehicle. We will call when it is in. 2,3,4,5 days went buy and no call. After 8 days and texting the sales person several times, I got a call from service. I was told it will take 4 hrs to install but when I got there, I was told it will be ready tomorrow. It’s in service now for more than 24 hrs.

Never been to a dealership that was so efficient. Saw an ad for the car we wanted from a dealership in Timonium. It was closed on Sunday and the deal was ending on Monday. The wife and I talked to an Infiniti dealership in Bethesda, but they weren’t willing to match the ad from the Timonium Infiniti dealer. We had gone to the Bethesda dealer to test drive and talk over some numbers. It was overpriced.
Luckily, the wife saw an ad for Infiniti of Chantilly for almost the same deal as the Timonium dealer and they were actually open! But before I would even consider driving through the eye of Satan’s butthole, for which I call I-​495 in/​out of VA, I asked my wife if she could call the dealer to confirm their ad and to see if they had any of those models in stock. A lady by the name of Sandra said they did. My wife, then asked if they matched other dealers and Sandra said they would, and my wife said she sounded serious. So, through the eye of Satan’s butthole we went.
Got there after 50 minutes and there waiting was Sandra. We shook hands and had a laugh and sat down in her office. She asked about the ad we saw from the Timonium dealer so we brought her to the website. I helped her take a screenshot of the deal and she matched it, 1-​to-​1, no questions asked. She didn’t try to wiggle her way out of any numbers. There were absolutely zero games involved and we were out of there in 3 hours. It was the fastest we’ve been in and out of a dealer, evar! What took the longest was figuring out the Maryland taxes since the dealer was in Virginia. It took a little explaining from the finance manager, but it made sense in the end and we weren’t overpaying a cent. The back and forth on the taxes and waiting for all the paper work to be generated took up the bulk of the time. After we signed away, we said our goodbyes to the ever helpful Sandra and was greeted by a young man that showed us all the ins and outs of the car. Coming from a Toyota to an Infiniti is a huge leap and this man helped bridge it somewhat with what time was given.
All and all, this was an exceptional experience and would highly recommend this dealer for anyone looking to get an Infiniti automobile.

2 thumbs down.

A one star rating is really high for this dealership.
Jan 10, 2015 I went in alone to buy a car after selling my car independently so I was driving my parents cars around. I had a large sum of money saved up for a new maxima but decided to look at infiniti. Found a great 2011 red g37s with the IPL kit and loved the car.
The bad about the car:
Wasn’t taken care of.
The good:
Red IPL caught my attention
I wasn’t helped at all because it seemed to them that I wasn’t ready to buy maybe because I was young. The front desk lady had to find someone who wasn’t busy, which was everyone just sitting at their desk. Eventually someone showed me the car. He didn’t know the specs. I already knew everything ahead of time since I am a gear head. when I told the sales man that I don’t have a car and I need a car before college starts, I wanted numbers on that specific car so I can get advice from my parents and he said sure. I’ll get that from my manager and I’ll bring him so he can introduce himself. At the end, I didn’t get the numbers and the manager didn’t want to meet me because I didn’t look like a serious buyer. I left the dealership and never got a call back from the sales guy. My mistake is when I picked up my dad to go back to the same dealer to look at numbers for that coupe.
The manager finally came and greeted us since my dad is with me. By the way I’m 22 with great credit, supporting myself financially, have a career and a full time student. So I know what I’m dealing with. This car is for me, not for my dad. I’m paying out of my pocket. I just didn’t get the help I needed since an «adult» wasn’t with me. Didn’t know I was a kid fooling around.
The manager was helpful and I felt comfortable with the car. I bought the extended warranty since it wasn’t taken care of. After i signed for the car and after I signed with the finance department I was happy with the car… Til 5 days pass by.
Engine failure. Check engine light pops up. I go in and tell the manager the issue and he turns me away and says the all normal, come in 30 days after you purchased your car of you want anything fixed so your warranty will cover it. I didn’t know that warranty is activated after 30 days. Ever since i bought my car, the manager said he isn’t allowed to service my car after 30 days pass, he would tell me to leave the dealership, he said he can’t help, and he also said to take it to a side mechanic. What’s the point of spending $ 5,000 on extended warranty if the manager is telling me to fix the issues at a side shop. The past 40 days of owning my car; the manager doesn’t greet me, he ignores me when I ask questions about the issues with my car. He always turns me down.
They sold me the car with a melted center console and said it would get fixed but hasn’t happened. Both keys had dead batteries and said to come after 30 days to change them. I waited, at the end I was forced to pay for batteries. My trunk was misplaced prior to buying the car, he said he would take care of that after I bought the car.
At the end, all his promises was broken and nothing was done. The manager is annoyed that I’ve been coming in for all the issues that are happening. I’m sorry but I’m 22 and just dropped $ 27,000 on a car from you. At least provide customer service. Just because I bought a car doesn’t mean forget about your customer. Build a relationship so the customer continues coming back.
I now go to infiniti of tysons corner and have been getting the best customer service ever. Thank you tysons corner.

I came in today just to get my oil changed. Assistant service manager, Joe Shiflett was extremely helpful while assisting me. I explained that I had just purchased my Infiniti G37x, and that I was worried because i haven’t had a check up on it. I also asked about the types of oil and how they affect the vehicle because this is my first time in a car of this quality. He was honest with me and helped to answer all of my questions. He gave me a complimentary check up and explained the main issues that I could see were not in the near future, so I shouldn’t worry. It’s hard to find good customer service in my opinion, and this experience will make Chantilly Infinity my first choice when servicing my vehicle

My husband and I had a fabulous experience purchasing a new QX60 at this dealership today. Our sales representative, Isaiah, was professional, helpful, friendly, and efficient. He listened to what was important to us in a car and delivered exactly what we asked for in several color combinations.
Our first stop at an Infiniti dealership was fine, but not nearly as pleasant as this visit. At another dealership, we walked through several lots, through a fence, and to the back of a lot before the sales rep says, «We let the car you requested go to another dealer but here’s another one. You wanted black, right?» Well, no, we had requested white, but no worries. At Infiniti of Chantilly, we were treated like VIPs from start to finish. The staff here asked what we wanted to see then said, «We have the car you’re looking for. Let me drive it around for you.» Not a huge big deal overall but Chantilly definitely made a positive impression on us.
The paperwork process was thorough yet quick. The manager was helpful – never pushy – and answered all of our questions completely. We left with a great vehicle, fair price on a trade-​in, and a great feeling about our experience here.
Everyone we encountered from the receptionist to the sales staff to the manager were top-​notch in professionalism and we could not be happier. Thank you for a great car-​buying experience, Infiniti of Chantilly!

I should have looked at the comments before going out of my way to purchase a vehicle from this dealership. Let’s just say, never again!

Possibly the worst dealership experience of my life. When I purchased my 09 G37X I took it into this place to get a service check up. The first person I was introduced to and who would end up being my service consultant is this «wonderful» human being named Mr. Huk Suh. He starts of listing things that the car needs attention with the attitude that I don’t have the means to pay for these service check ups. Basically treating me like I am a 3^rd class citizen who just got lucky to own an «Infiniti». He quoted me a price of $ 900, to which I responded sure. As soon as I said that his little greedy eyes lite up and his attitude towards me made a complete 180%. Al of a sudden I am his best customer, wow!!!
Recently I was having issues with my car and had to take it to the same individual, this place downloaded the check engine codes and without checking it cleared the codes. Honest mistake I understand. But now I had to drive around in a car that might die any minute, mind you I have two little babies that depend on me. They could not replicate the issue and i had to drive it around, they where not very apologetic for their mistake either. When it finally died on me they charged me $ 306 for a mass air flow sensor which only costs about $ 100 online. And the total bill was $ 695, and wonderful Mr. Suh was basically scolding me on the phone of my air filters bring dirty. Mid you they are only 4 months old. This place is a total rip-​off and money greedy! Stay away!!!

I recently purchased a used 2008 Infiniti G35x with 11K miles. The wood trim was pealing off and I needed an oil change. I selected Infiniti of Chantilly as it was close to Reston, and they had broader service hours compared to Tysons.
Overall, the experience was excellent. I worked with the service manager Kevin, and he could not have been more efficient with my time and pleasant. He offered me some discounts on replacement tires, and a detail special the next time I came in for service. The service porter installed my new Infiniti wiper blades that I purchased from parts free of charge.
Aside from the loud television which I turned off, the waiting room was comfortable and decently appointed.
I would recommend them.

I just purchased a 2013 JX35 and I am completely happy with my purchase. I was in the market for a Cadillac SRX, but my experience with the Cadillac dealership was horrible.(I will review them next). I called before going in and talked to George the sales manager and he told me to come on in and take a test drive. James Timbers greeted me at the door and gave me the royal treatment. He was very patient and allowed me to test drive a few cars. I first test drove the JX and could have stopped there. I was instantly in love. I was looking for something a little smaller, but the options and the technology in the JX sold me. It is so easy to drive. I had a great experience from start to finish. Thank you for my JX35 and the great experience. I look forward to doing future business with you.

This was by far the worst customer service I have ever experienced. My husband and I made a 9:00am appointment to test drive some cars on a Saturday morning. We arrived promptly at 9 and were told everyone was in a meeting and they would be with us in about 5 minutes. Finally at 9:20 we walked out of the waiting room and had to ask where the guy was. He did not apologize for the wait and did not offer to sit down and discuss details with us. He went straight to what color we wanted — the least of my worries when buying a new car. We are definitely planning on buying an infiniti and we will not be going back there nor will we ever do business with them in the future. If you want a great customer service experience go to the dealership in Tyson’s.

Just leased a 2013 FX37 and the team at Infiniti of Chantilly is about as best as they come. I’ve never had a better car buying/​leasing experience in my life. Didn’t mind schlepping from DC all the way to Chantilly because Reggie Brown, John Gwinup, Michael Chinn and Lee Alisson made the whole experience quick, painless and their level of service and expertise is second to none.
I’m really happy to be driving my new SUV and proud to have Infiniti of Chantilly above my license plate!

I went into Infiniti of Chantilly which is less than one mile away from my house, on one of my very unreliable cars, a 1997 Jaguar XK convertible. I was greeted at a beautiful new lobby by an attractive and very nice lady who directed me to a sales guy; Jason. He walked me through the features of the G37 and took me out for a test drive. He was very attentive, patient and overall a nice guy to deal with, too bad half of the answers to my questions were wrong which ended up being a big problem down the road. Then it came down to evaluating my trade in, blue book value was 4k in fair condition and almost 5 in good condition, I got offered 3k. Harri told me that it was difficult to market such a car, I told him that I also wanted to get rid of my 2004 Porsche Cayenne, he told me that the latter was a better choice since he could sell this car on his lot.
I was looking to either lease a new G37x or buy a used 2009, They had 10 or so 2009 cars in the lot but all priced 20% or so over what the blue book MSRP yielded. After going back and forward and repeatedly being told that they would give me a great deal but not giving me any actual discounts we agreed that I would come back with the Porsche.
A week later (day after the storm and 2 days before the month was up) I came back on the Porsche and a print out of comparable listings off of
of similar G37x, all certified pre-​owned and with similar mileage and features to what I wanted. I also brought a print out of the Kelly blue book report of the trade in of my Porsche. This time I am talking to George while Harri evaluates my trade in. George was this slick patronizing yet nice guy, he pretended to look up on his computer the listings I brought and he told me he could not find them. While browsing on
I could see that he bypassed literally dozens of listings with the certified pre-​owned logo for the price range I was looking for but he would not open any of those and kept browsing really fast. Meanwhile some other customer is attracting his attention, some other sales guy is pinging him. Although I was a willing customer, with my car title and check book in hand and a credit score of 800 I clearly became second class citizen. They would not even accompany me to the parking lot to see the cars, they would just toss me the keys.
My Porsche was in overall great shape. According to Kelly blue book, my Porsche in fair condition was worth $ 13,700 and in good condition $ 16,200; Harri offered $ 11K and once again gave me the story of how hard those cars are to sell, now I am understandably VERY skeptical. Now he would possibly up the Jaguar from 3 to 4K (why couldn’t you tell me this last week?).
George comes back and this time he does open a listing, not for a G37x but for a Porsche Cayenne for $ 16,200, it was an older and different model than mine (mine is an S with 8 cyl engine and the one he pulled was a 6 cyl engine) with much higher mileage and he told me how unreasonable I was for wanting $ 16 (blue book trade in).
Then I turn to their cars, why are they 10 –20% over MSRP? They tell me that these are «killer deals», then Harri tells me he would cut me «a deal I could not possibly refuse» on a particular car. Before walking to the lot to see it, while he searches for the keys, I look up the blue book MSRP and the price Harri gave me was only $ 50 over MSRP, not bad! (so I thought). I get in the car and the smell hits me like a freight train, this car belonged to a heavy smoker and somebody at the dealership had the great idea of «masking» the smell with heavy deodorants. Frustrated and in indignation I get out of the car and then I see a window sticker on it for a price a few bucks lower than what harri told me.
At this point, I found out that despite what Jason had told me on my first visit, my phone would not connect to the car, that only a 2010 model would.
I tried so hard to work out a deal with these guys (because they are almost walking distance from my house), unfortunately they would not sell you a car unless is $ 2K — $ 4K over market or MSRP and they would not take a trade for the lowest possible trade in Kelly Blue book value.
I walk out with my car title and check book in hand and George is unfaced, Harri was a bit frustrated but stayed nice, calm and attentive throughout the entire process (I can tell he is a good guy, it is the dealership which is a problem)
Next day I walk into Tysons Corner Infinity, they had 5 or 6 cars at market price and a special deal on a lease (From $ 329 down to $ 269), trade in for the Jaguar? Right at blue book value. In less than 10 minutes I have my choice between a great lease deal or 4 cars within the price range, mileage and features I was asking Chantilly for.
I am now the proud leasee of a brand new G37x off of Tysons Corner Infiniti, just could not work with the folks at Chantilly, now for service I will pass by the Chantilly dealership on my way to Tyson’s Corner.

Woof, this is how you lose a sale without even really starting the process.
I walk into the showroom at 4:00pm on a Tuesday, I am the ONLY person in there. You would think that I’d be swarmed by salespeople trying to make a sale.
Nope, not the case here.
I waltz around for about 5 minutes until the guy at the information desk gets someone for me. Enter the General Sales Manager William. He seemed less than interested in my presence in the showroom, and almost bothered that he even had to get up and leave his desk.
I only wanted a brochure for a vehicle, to which he replied «We don’t do individual $ 30 brochures anymore» and that they have a full line brochure. Really? EVERY SINGLE ONE of your competitors offer individual model brochures so that’s pretty stupid that you don’t. Of course I didn’t say that, but I really wanted to.
He doesn’t have much else to say, stands there with a clueless look on his face and asks me if I’m buying today. I replied, not today. At that point, it was obvious that he had lost ALL interest and practically turned his back and walked away from me.
This is a 100% truthful recall of what happened.
No, I wasn’t buying today, but what about tomorrow, or later on this week??? So just because I am not buying today, I am not worth your time? It doesn’t matter anymore, this place has been crossed off my list. Keep in mind that is the GENERAL SALES MANAGER, I can only imagine what his other employees are like that are under him.
So, Lexus of Alexandria will literally treat you like a God and bend over backwards to make you happy and this place will push you away. Honestly, I went to Fairfax Hyundai to check out the Genesis sedan and was treated FAR better.
Off to Infiniti of Tysons Corner, maybe they will actually be interested in gaining a customer.
/​rant

I recently purchased a used G37x from Infiniti of Chantilly, and the whole experience was pleasant. I had done my due diligence, and I knew they price they bought my car for, the price most dealers would give me on my trade-​in, and the total price I wanted to walk out the door having paid. I was prepared to lowball, haggle, and eventually settle upon an agreeable figure.
James Timbers responded to email and phone calls quickly, took me out in a few vehicles, and very quickly settled on a fair price without much haggling. All in all, it was the kind of transaction you should have at a luxury car dealer.
Recommended.