Babies R Us

We registered for our baby shower at the Babies RUS in Chantilly. We arrived on a Saturday and we were told by a sales associate to wander around and find products we want. The problem was that we didn’t know what we really needed. We struggled to find employees and when we did they were of minimal help. Not a good experience.
We were also in the market for baby furniture and this was one of several stores we checked out. We found the nursery furniture at Babies R Us to be heaply constructed, kind of ugly and very unsturdy. It appeared it had been all on display for a long time. No impressed. We were looking for baby furniture not made in asia. All if their cribs were imported from China or Vietnam. No thanks.

Came on a Saturday morning. Always clean, well stocked, organized. Only complaint is lack of front end staff from time to time. I think the store Manager is great. Always remembering my families faces and pleasant and conversational. He’s always trying to give/​find best deals/​promotions for us. Will continue to come here for sure.

The worst customer service ever. I don’t know why but they hire people who don’t know the products they sell, they are very limited in communication and everytime I go there I leave feeling very frustrated. The customer service does not get worst than this, who hires these people? Just go to buybuybaby, or order online.

I hate writing such negative reviews. I like giving people the benefit of the doubt but the lack of knowledge and downright incompetence of some of the employees makes buying items here a stressful experience which is the last thing that should occur, let alone to a mother to be who’s under enough stress.
Case in point, today my mother and I went to buy a dual stroller and decided on one we liked but when trying to figure it out none of the employees knew off the top of their heads how it worked, claiming those that did were gone for the day thus having to call their department head for guidance. I would think every employee would have a working knowledge of the essentials such as strollers and carseats but this is not the case leaving the customers to figure it out w/​minimal guidance from those that should know it.
Now the incompetence part: we settled on a two seated City Select baby jogger and it was brought to the front by one of the employees (female working the baby registry) in the box and disassembled. We get home, take it out to assemble and realize she (same employee who could barely help us) grabbed the single jogger and not the two seater. After nearly 2 hours in the store this was an unwelcome and agitating surprise to discover this, but by then it was too late to take it back as it was past 8:00 on a Sunday.
This is, unfortunately, not our first time having issues at this location as we’ve encountered miscommunication issues when buying our furniture here.
Do yourself a favor and go to BuyBuyBaby in Springfield. The employees there actually know their items like the backs of their hands. So disappointed.

The past few times I’ve been here the returns have been quick and easy, there have only been a few people in line and the staff has been really helpful and kind. I usually go in the morning/​afternoon and never once people are getting out of work so I don’t know if that makes a difference.

OMG… they need more employees!!!
Every time we come here we have to wait so long for help or to check out. Employees are decent but every time we come here it takes FOREVER to leave.
I am waiting right now for my husband to check out.
UPDATE.
Just changed the rating from 2 stars to one!
Our last trip we almost spent $ 3000 and not only was the experience horrible they SCREWED up our order.
All I’m saying is they better get it right and have our furniture before my baby is born.
I WISH we could go somewhere else but unfortunately this is the only cheap baby store around.
I guess you get what you pay for.
Cheap furniture = cheap horrible service.

I can’t even give them one star. Everything here is painfully slow. Massively understaffed and zero customer service do yourself a favor and find a different store to buy baby goods.

I can’t believe how ridiculously awful this Babies R Us is. No matter what circumstance brings me there, there is drama and extremely poor customer satisfaction. The training of the employees is obviously not occurring and not consistent as 2 scenarios I had customer service reps provide me with different information. Whether they take Bed Bath and Beyond coupons and how long a special order furniture piece takes. On both topics, I was told one thing and then after going to the store to make purchases told something different or in the case of the furniture a timeframe of 6 – 8 weeks for delivery and then 10 – 12 weeks.

The store is clean and well stocked. However, the sales associates are ridiculously slow. Regardless of the number of people in line to check out, it can take anywhere from 10 to 20 minutes to get through the checkout.
More often than not Babies R Us is more expensive than other stores in the area, so I recommend skipping it all together.

so disappointed… spent hours on Sunday adding items to registry at Chantilly VA location and through a computer glitch, none of my items were saved.
registry will be my go to now — at least I can see that it works.

My husband and I went to the store to buy/​order our baby girl’s crib & dresser. We picked which one we wanted and kinda hung around to see if we saw an employee to help us — we saw 1, he was on his cell phone walking down the aisle… My husband tried to get his attention — which failed. So we walked to the customer service desk, waited till the lady saw us and asked her if we could get some help in the cribs… She called someone over the speaker, but nobody came. We waited 10 minutes then we left. The same lady we asked for help never asked if we were helped, didn’t say bye — just kept talking about her personal life with the cashier. What a wasted trip during rush hour traffic! **i would give 0 stars if I could!

I will keep coming back, because of their Babies Rewards program and the monthly coupon I get of 10−15% off. However, it’s sad when the customer service here just really, truly is low.
Service — Where do I even begin?
1) The employees who were too busy to take care of inventory to stop to check you out?
2) The customer service area employees who does returns, neglected to tell you that they can check you out.
3) The registry desk who was devoted to helping a customer who had a few question and lots moment of silence passed, doesn’t quickly stop to ask me what my question would be (it was easy too!).
4) The employee who was forgetful and didn’t apologize for her mistake.
5) And lastly, we had to purchased $ 50 worth to get $ 15 off — was incorrect. Was misinformed and we spent more than we should have.
Of the five to six times I have been here, it was always a disappointment. I go in knowing not to expect much, pack a lot of patience, and be firm if I need something right away. I used to just stay quiet, politely wait til they see me. But the employees here would actually neglect you for quite a bit of time.
Perks/​Pros
— Babies R Us Rewards program. The items tend to be on the pricier side. However, if you have their 10−15% coupon, with the added BRU rewards coupon, then, it’s not so bad! This is especially great if you had a baby registry set up.
— They have seasonal clearance on baby clothes. There’s no need to spend items at full cost.
— CPR and Baby classes! I like these a lot, it’s free, and they have a raffle at the end for some goodies! Love it!
Last note — Despite all the negative review on customer service, I do like only one employee who is knowledgeable and helpful — D’artagnan. The first three times I have been here (starting June 2014), customer service was alright, and the employees were somewhat helpful. Unfortunately, I do not see those employees anymore after my third visit.

Customer service is horrible! My waif came in to return items, the cashier acted annoyed. Most items are cheaper in other stores.

No issues with this store. The older cashiers seem like their a bit out of it but the management there is too notch. I’m here like every week!

No complaints for this store. I was able to accomplish a painless return without a receipt with the help of the knowledgeable store associate. The store was well-​organized and clean. I went during the week, so it wasn’t crowded in the least. I was able to peruse uninterrupted at my leisure.
There was a bit of a wait at check out. Several people appeared at the same time with complicated customer service issues. I wasn’t in a hurry, but I could tell that a few other patrons were peeved that no one came up from the floor to help with the back up. This stuff happens at any store though.
If it were closer, I might use the location more.

I have shopped at many BRU’s, but this location is the absolute worst.
I was offered no sense of expertise on their end on the very products they sell, and on top of that, everything is overpriced.
Thank goodness there is a Walmart close by. Avoid this Babies R Us at all costs.

I came in the other day looking to buy a stroller. Of course, Babies R Us has the most vast selection of strollers in every shape, size, and configuration the mind can fathom, but I knew what I wanted — a jogging stroller. Specifically, a BoB, if I could afford it. As luck would have it, they had a shiny new BoB Revolution SE on clearance for less than half of the list price. It didn’t come in a box or with the books (I think it was a display model) but I snapped it right up! Score!
One weird thing this store does is they often only do checkouts at the Customer Service desk (i.e. the returns area). I suspect it’s to simplify and consolidate their people during slow days, but they have like 10 other checkout lanes, so it’s weird. Plus, you have to go backward and walk out through one of those checkout lanes because the doors are one-​way!
Minor annoyances aside, this place is what it purports to be — a one stop shop for everything baby. Well, everything kid-​under-​5, really, because I’m not sure I’d consider a 2 or 3 year old a baby. But I digress! They have everything from diapers (not my usual brand, sadly) to food to umpteen kinds of bottles and furniture and clothes, and on and on goes the list.
The gentleman who helped me was an exceptionally friendly man by the name of D’artagnan (I hope I spelled that right). He was very upbeat and was chatting with me about the stroller and with my two year old, who was along for the ride, so to speak. I know, most cashier types are supposed to make small-​talk, but this was a step or two above — he was (or at least seemed) genuinely interested and engaged in conversation. If all the people at this location are as cool as D’artagnan, I’d definitely head here for your baby stuff needs.

I would give this place zero stars if I could. Customer service is horrible! My Mother-​in-​Law and I came in to buy a crib, conversion kit and a dresser for the nursery. First of all, we practically had to hunt down a store representative to help us. The lady who sat down with us to take our order screwed up my delivery address (even though I had given it to her). I guess she didn’t bother to listen to me when I told her my actual address. Instead, she just took my old address off my driver’s license. They told me that I would receive a phone call when my crib and dresser came in.
Well, a week went by and no phone call. So I had to call them. They put me on hold a few times. When someone finally got back to me, apparently, they had lost the order information but they told me «not to worry, my furniture was in and they’d sort this out and find out who didn’t do their job» I was told I’d get a call back but if I didn’t hear from them in an hour to call them back. Seriously!!! We spent over $ 1200 dollars at your stupid store, and I get jerked around.
Anyway, they sorted it out. My crib and dresser were delivered but they forgot about my conversion kit. So I had to call them back AGAIN! Same bull$hlt, They promised me a call back, I never got one back. When I called again, no one knew what they hell I was even talking about and I was told I’d get another call back.
Finally, my husband called to see if he could straighten things out. Somehow, he did. They told him it was their fault and that the conversion kit would be delivered within a week. I don’t know, maybe they feel like they can jerk women around because I got nowhere with them. Well, excuse me for not having a tail! My husband assured me that he confirmed our current address with them over the phone but guess what!!!
When the delivery guy called, he said he was right outside my front door. I get up to let him in and guess what? No delivery man! I called him back, turns out he was at my OLD address even though my husband confirmed the delivery address with them over the phone at Babies R Us! I guess they either don’t care, have a listening problem, want to stress out pregnant women, or all of the above.
I am extremely disappointed and you would think that a customer spending $ 1,200 plus dollars at their store would get better treatment and service. I regret not looking at the Unilocal reviews first. I would have been better off going to Great Beginnings just next door. Babies R Us, you suck and I hope this reviews deters would be future customers from stepping foot into your store.

I’m so shocked to read all of the bad reviews this store has. I’ve only gotten top notch customer service when I’ve registered and shopped here. Everyone has always gone out of their way to make sure I was finding everything okay and was very polite during any interaction. If anything the store hardly ever has a lot of people in it when I seem to go so add the awesome customer service to that and it’s a win win for me!

We registered at a few places when we found out we were pregnant, and Babies R Us in Chantilly has got to be the worst. We have actually avoided going there as the customer service is so bad.
I saw a car seat in a color I liked, went back to get it and it was gone. I was told there was NO WAY I could have seen that car seat in that color because it didn’t exist. Two weeks later, lo and behold they had it back in stock! I guess it did exist!
The crib we registered for was discontinued and no one told us, if anything they kept telling us it would be back in stock «any day now.» It took a few months before we finally called national customer service and found out the crib had been discontinued months before.
We looked at buying a rocker for the nursery but several on the floor were damaged, revealing that the rockers were essentially stapled together, the frames made out of stiff cardboard. Yikes!
The staff on the floor aren’t much help either when trying to help you with purchasing options. When looking at breast pumps their «feeding specialist» couldn’t tell us what we needed to look for in a breast pump, or the different features, she could only tell us the prices.
I don’t think I have crazy high expectations of a big chain store, but just basically knowing their stock would be helpful! Our negative experience with this Babies R Us has turned us off the brand as a whole.