Pet Planet

This place seemed at first to be awesome. It plays the local card. Then come to find out there are over 50 locations and they sell a lot of Canadian food. I liked that they sold these dog treats I found at a farmers market called Happy Tails Barkery. The treats are made out of things that I wouldn’t mind eating. ie: cheese, bacon, and like chickpea flour. And oatmeal beef bites. Peanut butter things. I don’t remember all of the ingredients but my dog goes crazy over them. So i noticed they had a pound bag at Pet Planet on Ray and Dobson (where I used to buy my cat and dog food). $ 17.99 + tax. I purchased it then went home and gave a couple to my dog that evening. The next morning I went to give her another one and something flew out into my face! I open it again and another flying bug flew out. Poured them all on a plate and there were many bugs (2 different types) and a bunch of webbing/​nests. It grossed me out thoroughly and my papillon was mad because she didn’t get a treat. So I emailed happy tails Barkery and the lady that emailed me back was on her way to make a delivery to the store on Chandler blvd, so she left a replacement pound bag of treats there for me. I had told her it was the store In chandler, not on Chandler blvd so we had a little bit of a miscommunication on both parts. So i told her that store was far from me so she called the Pet Planet on chandler and 40^th st and they said they would deliver it to the ray and dobson store the next day which was cool. So that day I was in the area of the ray store and dropped in to give them the bag with bugs and ask for a refund. The lady working was Mima the «team captain». She was very rude. After she called the lady from HTB, she said that she would not refund my money and that it was happy tails Barkery ‘s fault because they would not reimburse her. If a restaurant or grocery store served or sold me food that had bugs in it I’m sure they would have no problem replacing the item and refunding me my money for having to make extra trips there and to save their reputation. She does not care about customer service. A grocery store would not tell me to contact their distributor for a refund. She badmouthed HTB saying they dont even like carrying HTB’s products. The treats dont have expiration dates and the lady from HTB said that the ray store hadn’t ordered pound bags in over a year so they were old. If you are a store selling a product and they dont have expiration dates, you should ask the company how long the shelf life is so you can make sure everything you are selling is safe to eat. It makes me wonder how old all of their food is and all the treats they have sitting out everywhere are. After arguing with me for 5 to 10 minutes, Mima writes me a $ 10 credit on her business card and puts that it expires in 2 weeks (12÷1÷15). So i call the next day to see if the treats were delivered to the ray store as planned. The guy that answered said that there was a note saying that something happened and the treats got delivered to the wrong store and they were not sure where as of yet. So i went on vacation for 3 days. I get back and I called yesterday to see if they had gotten it figured out yet. They same guy says he will call me back in a little while. He calls back and says his manager says that the treats were never delivered and that they were still at the chandler blvd store. He said I can either go pick them up there or wait for them to be delivered to their store, but he has no idea when that will be. So I call the chandler store and they told me that they tried to deliver them the day they were supposed to, but that the ray store told them that «I was going to pick them up at the Chandler blvd store because I had said that I was no longer going to shop at the ray store.» I never said that. The store is way closer to my house than the other one. Now I don’t want to go in there ever again which was her plan all along I assume. I will not use the $ 10 coupon. And I will tell anyone who cares about there pets, DO NOT shop there. I emailed their corporate site and have had no response.

Was sold a bag of cat food while shopping with my dog. Upon return it would not be exchanged for dog food because I didn’t have receipt. Sales associate picked the «duck» flavored cat food and rang it up while talking to me about my dog. Out $ 20 for a bag of cat food and I don’t have a cat. Unbelievable. Won’t shop here again.

Helpful staff, knowledgeable and courteous, didn’t feel I was being pushed to the most expensive items in the shop, just the best for HIS LORDSHIP, Bo wow.

Pet Planet is amazing. I love what they stand for. I love their customer service follow-​up phone calls. I love their freebies and perks. Tara is an all-​star employee. Me and my dog love her, too!!!

Pet planet is a great company. They promote health and well being for animals and do not sell companies that supply cheap, crappy food. They have dry food, canned, raw food and ice cream for dogs. Treats too for cats and dogs. There is also some supplies for small animals. The workers are always well informed and they have small deals on certain days on the week. And have samplers of dry foods.

I love Pet Planet as a company! I used to work here and even when I moved on to a different job, I still continue to buy my dog’s food here for specific reasons.
1.) All the brands of food they sell are holistic and I know I’m feeding my dog the best. (There are a few lower end like Eagle Pack, etc. but are still okay).
2.) The bones they sell are smoked, not cooked (won’t splinter)
3.) Their prices are comparable to most holistic places.
Cons: Products are not always stocked, bully sticks keep going up in price every time I go in it seems, and frozen products are ice burned a lot of the time.
BUT I support their mission and enjoy most of the products!

I love Pet Planet! My boyfriend stumbled upon a different location during it’s grand opening and came home with a bunch of freebies for our dogs. That was an exciting day ;-) Since then we have been shopping for food at Pet Planet exclusively! It’s affordable and they have a buy 12 get 1 free food bag promo. (As an aside, make sure you give them correct phone number at the outset and make them repeat it. We had an issue with one digit being off and now it’s a pain in our behinds to ensure that the bags are tracked correctly as we have 2 accounts now. It looks like they will be honoring both accounts for us, though.)
Anyway, I love that place. They always have nice healthy snacks for pets, all sorts of promos for every day of the week, and the staff are always super friendly! I went there a couple of times on my own and they always offered to carry the dog food bag out to my car.
Oh, and there is one filtered review on
about a dog tags issue. I have NO idea what that girl is talking about. We did our free dog tag promo and they made the dog tags right there in the store while we waited! They even re-​did one because the font came out too small, and I did not have to pay a cent for it.
Overall, a great place to shop. I just hope they never run out of the dog food that we like, otherwise I will have to order it online :-(

I dropped in here because they were the newest business in the Sprouts plaza that I shop at pretty regularly. I’ve bought several things here already: leash, harness, paleo cat food, catnip spray, and carriers. Whew! All the employees that I have interacted with have been really nice.
My latest purchase was the carrier and they only had one in stock, but I wanted two. So the manager/​owner ordered one right away for me. She even gave me a coupon to use for 25% off for the grand opening celebration which was really nice of her to do for such a big ticket item.
They also have a self service dog wash room in the back which would be pretty cool if I had dogs.

This location opened up just 3 weeks ago, and offers high quality, natural products for mainly cats and dogs, although there is a very basic small animal section. The emphasis is on foods that are more nutritious, healthier, and that don’t have corn or soy in them. There is a large freezer section in the back with a good selection of raw food meals. Also, there is a plethora of treats and toys for your furry friend as well. The small animal foods section has a few small bags of hay, some treats, pellets, and toys. I wasn’t too impressed with their rabbit selection, and they did not offer high quality brands such as Oxbow which is a bit surprising since they have so many high quality dog and cat products.
Jill, the manager, was very enthusiastic and is very passionate about providing the best products for pets. She showed me various treats, foods, and toys, and provided a lot of educational material on dog nutrition and health. She provided a free sample of some nice grain-​free dry dog kibble which is highly recommended on
, which I appreciated a lot since my dog is a bit picky with the food he eats. This is definitely a place to go to spoil and pamper your dog or cat!

The best food and care products for your pet doesn’t always mean expensive! At Pet Planet, we work hard to provide the best possible everyday prices on quality pet food, supplies and services. We are dedicated to finding you excellent value without compromising customer service.
Everyday Low Prices — Pet Planet strives to offer our customers low prices, consistently, everyday. We have value you can rely on, and even more ways to save;
Everyday Offers
5% off canned food when you purchase 12 or more cans
10% off cat litter with a dry cat food purchase
10% off Treat Table purchases when you buy 12 of one kind of treat
10% off shavings with purchase of small animal food
Frequent Feeder Program on most pet foods — buy 12 get 1 free
Nail Clip Club in our grooming shops — earn a free nail trim for every 5 purchased
Frequent Self Washer — earn a free self wash for every 5 purchased!
New Puppy/​Kitten Program is part of Pet Planet’s commitment to responsible pet acquisition and adoption. This offer is also honored for new pets from shelters (regardless of their age)
Enjoy our FREE Reward Program
Designed to save you even more
It’s free for you to join
You will save up to 8% on all food & accessories
You do not have to worry about carrying a card and your privacy is protected at Pet Planet.
Smoked Bone Tuesday
Treat your dog to a delicious and fun all natural smoked bone on sale every Tuesday!
They freeze well — stock up for the week
Filled with nutritious natural marrow
Little dogs and fussy eaters love them too (Small size bones only; we recommend treating your dog to his bone outside or on a non staining floor surface such as linoleum.)
Free Biscuit Friday
(Size and brand of biscuit may vary)
Let us treat your dog to a biscuit!
Start the weekend right! If you shop with your pet on Fridays, receive a free bag of biscuits
No purchase necessary
A great treat on the way to or from the park
Senior Sunday
Our senior customers receive special discounts every Sunday!
10% off all merchandise except pet food
$ 1.00 off selected dog or cat food purchases up to 20 lbs
$ 2.00 off selected dog or cat food purchases 21 lbs and over
We are pleased to offer this special discount to customers 60 years of age and over. Some restrictions apply, ask your Pet Planet Ambassador for details.
Price Matching Policy
At Pet Planet, we strive to provide our customers the lowest price possible. If you know of a lower advertised priced, for an identical item at another store, let us know and we will happily match that price once it is confirmed.