Pep Boys

CROOKS! DO NOT GO HERE!!! Took my car in for brake issues. Talked to a very nice gentlemen on the phone prior to going assuring me that he would look out for me on the cost. Upon arriving, had a young lady wait on me who obviously has very little to no training, knew nothing about online coupons or discounts or the «free brake check» promo. (big reason why i chose them) Then the estimate phone call~!! OVER 1200 dollars!!! saying nothing could be done until Tuesday because they had to special order calipers??? I immediately told them i was coming to get my car. Took to get another estimate…489 dollars. mechanic said the calipers were not even worn and has NO IDEA why they would say they needed to be replaced. However, I know~~ THEY WERE TRYING TO RIP ME OFF!!!

I have a lowered CRV and no one would help me out with tires so my truck would ride right.
They sold me tire’s, mounted balanced and a week later fixed a bad rear tired that had a run flat. I will continue to use their service for tire rotations and parts purchases! Thank you guys!

Great service and prices on new tires for my truck.

I should start this review by telling you I hate going to auto places because I ALWAYS feel like I’m being sold something I don’t need. This makes me distrustful of auto places and so we’ve been putting off several repairs because we just hadn’t found a place we liked. Yesterday we ended up going to Pep Boys and I went in wondering if this experience would be any different… and I’m happy to say it was! When we walked in, we were greeted by the General Manager and we explained the reasons we came in. He took the time to go over each service and explain which ones he would recommend and why. He didn’t rush us or make us feel dumb when we didn’t understand something and he recommended additional services but didn’t make us feel pressured to buy them. The whole experience was easy and stress free and we felt like a valued customer from start to finish.
I personally work in sales and customer service is something that I value and look for in the places I choose to do business. From this experience, Pep Boys on Arizona Ave has become the only place we’ll be taking our cars in the future. I highly recommend this location and will be telling all my friends and family about it. Thank you to the GM and staff for making yesterday great and getting us back on the road!

These guys are clowns. Two years after they misdiagnosed an alternator issue with my car, they said it was a bad computer and shipped the car off to the dealership, I thought I’d give them another shot. This time, tires. They can’t possibly mess that up. They did. I called on Thursday and was told they’d have to order them from the LA warehouse. I was getting a huge deal so I agreed. 3 – 5 days they said. I called on Sunday to check the order and was told it looked as if they order hadn’t been placed. They hurriedly put me on hold, came back and said, no problem, all is taken care of. I let another day pass and called on Tuesday. No tires. They’ll «probably be on the Wednesday truck.» When I called back on Wednesday, they told me that the truck comes at night after closing… call back in the morning. I called back on Thursday and was told… ready? The tires came in but they were labeled wrong at the warehouse, so they weren’t the correct size! Done. I didn’t answer their calls after that. I went to Tire Pros.

Great experience with the Pep Boys staff this evening. I had a flat on my recently purchased vehicle, and had a tire shipped directly to their storefront from an online retailer. The tire arrived today and I set a reservation for this evening after work. Mike, the Gen Mgr, was very gracious throughout the process, and when my car was completed and there was some difficulty completing my work order, they offered me the $ 25 in services at no charge. Thank you Pep Boys!

Honest, Reliable and Hard Working. 3 things we all look for in a mechanic but rarely find. This specific Pep Boys location meets all of those standards. New management has really turned this store around and kept me coming back time after time. It’s nice to feel like you can take your car in and not be jerked around for the almighty dollar. 5 Stars, 2 Thumbs Up!

On 8÷31÷15 around 9:30 am I called and had a Bosch Platinum battery for my 04 acura tl put on hold for me to pick up later in the day as they said it was the last one they had. I went to the store at 6:30 pm to pick it up and the guy behind the counter could not find it. Another salesman said it was sold a few hours ago to someone with a honda accord. No apology was given, or offer to help find a replacement possibly. All they did was say they could get another one in the morning. I told them my car probably won’t start now that I turned it off in the parking lot so I don’t have that option. The salesman did not even try to help me figure out what they could do, so I walked over to the battery section to look up another choice (still no help from any employee) and I decide to leave and my luck was with me as my car barely started. I will never give this business another dollar… I went to Oreillys up the street past Chandler Blvd and spent more on a redtop Optima since their customer service was outstanding. They even offered to help me install it for free! Sorry Poopboys but you guys need to learn how to take care of customers… maybe give Oreilly’s a call?

The guys at Pep Boys was so helpful when my battery died! They got me in and out during my lunch break instead of me walking half mile back to work! Excellent and friendly service. I hope nothing happens to my car any time soon, but if so I know where I can take it.

LOVE THIS PLACE! This is the only place that would change my signal light for me. Mike the GM gave me a GREAT discount! I definitely recommend this place & MOS DEF ima come back hurrr for more service!

I wouldn’t generally go to this extent, but according to my wife that manages in a customer service based industry, she urged me to share my experience as she wishes more would do so for her. The good, the bad, and the ugly…
The good: I’m not generally a Pep Boys customer but thought I’d give you guys a try. I was guaranteed that when I dropped my truck off on a Sunday afternoon that the new tires would be installed and my front-​end alignment complete by 4pm that day as I had to go to work. I showed up at 3:50pm and one tire was off… Kind of a bummer as I had a bulged tire, but needed my truck nonetheless. I was very reasonable and could see that the store was extremely busy. Mike the manager was a very calm understanding individual that told me he’d give me a better deal if I came back to get the tires. I made an appointment for the next day. He’s was extremely understanding and is the reason I decided to come back.
The bad: two hours before I came back for my appointment I received a voicemail that stated the alignment techs leave at 5pm so I’d need to be there at 4pm to complete the work. I arrived at 4:07 and was told that due to 3 vehicles being before me that the alignment couldn’t be accomplished. Fairly frustrated, yet calm, I spoke with Mike again and he thanked me for my patience and rewarded it with a discount on the alignment. So I got the tires done and made and appointment for the next morning to guarantee completion. (I’m typing this as my alignment is being completed)
The ugly: This next point is why after this service I will unfortunately probably never visit this location again. A customer service employee by the name of Sergio made me want to walk out of the store/​loose my mind with the way he was treating me, belittling fellow employees, and undermining his manager in the presence of other employees and customers. ABSOLUTELY UNACCEPTABLE! To the level at which he took his poor attitude, made him not only an extremely poor employee, but a bad person overall. Examples: 1) He belittled another employee (I believe Bob, older man) that he doesn’t know how to do his job and can’t set an appointment correctly. Then proceeded to complain about how he had to do Bob’s job and his and nothing could get done, in front of me, yet didn’t offer to show him how to do it. Yet he «guaranteed» my appointment that could not be fulfilled. 2) When I tried to pay my invoice after my tires were installed I had a question about the road hazard warranty and Bob had a question where to find a link/​literature that I was asking for. He then began to belittle him again and zeroed my invoice and had to start from square one. During the process I repeatedly asked for a pamphlet or literature on the road hazard program and the only thing he could come up with was him giving me his «word» they’d be pro rated. Ha! This persons word is as useful as a poopy-​flavored lollipop. Due to his actions I declined the $ 89.99 road hazard warranty. Again, this was due to his actions alone. I can only imagine how much capital this could cost a company in the long run.
And the icing on the cake with Sergio… 3) as he «re-​did» my invoice, I could sense his disgust and my anxiety soared. He him n hawed and sighed the entire time. When he (Sergio) originally «fixed» my invoice it was $ 110 more than the original invoice. As I explained he remembered the price match he included on my invoice the day prior. Then when I explained that I was to receive 20% off he threw his hands in the air and exclaimed how the store will lose money with these «handouts». He couldn’t believe his manager would be «dumb enough» to offer 20% off on top of a price match. The only thing his manager may be dumb for is keeping him, Sergio, as an employee. I’m embarrassed for your company, and the other employees that have to work with this person everyday.
As a former member of the armed forces that knows a thing or two about teamwork, this individuals undermining and lack of teamwork are detrimental to any teams success.
Thanks to Mike and Bob I may be back. I can’t decide if their courtesy and humility can outweigh that of your bad seed, Sergio. Hope this finds the correct person.

I originally had a bad service experience but when I contacted customer service the manager Mike responded immediately and resolved to my satisfaction which not all companies will do. I like the convenience of the location for my minor automotive issues and after Mike handled my problem I am comfortable in using them again in the future.

The worst customer service I have ever experienced at ANY car shop. Especially the «manager» Sergio. I got my 4 tires from them and paid for the extended guarantee plan. From the moment we stepped into the store due to a flat tire, we didn’t get any greeting, asked us «what do you want?» not showing the minimum concern about his customers. After we explained to him what we needed he asked for the keys and canes back to ask for which tire was it twice. After an hour of sitting there, he told us it was unrepairable and they didn’t have our tire.

They did it again! Mike and the guys at Pep Boys continue to impress me! One of my new tires got a nail and guess who fixed it for me? This place is my new go-​to place for all my car needs. Their customer service is simply outstanding! Thanks Mike, I am so grateful!

I was lured into pep boys by their free membership and a good tire deal for my Silverado about 5 years ago and have used them since with this store I frequent the most. Staff has been friendly and cooperative and prices have been fair and often a good deal. My vehicle breaking down has never happened at an ideal time, but they have always had it fixed by the time they said. I have never been over charged or found extra mystery charges. If you’re whining about oil changes taking to long, perhaps you should learn to change your own oil as they are a full service establishment not a quickielube.

Went to this location for years. Always had a great experience. Went in the other day to see if they match competitor coupons for auto service. (Brakes, oil change, tire rotation). The first person I talked to (service writer) said he wasn’t sure what the policy really is because sometimes they do match and sometimes they don’t. That started that red flag kinda feeling. He said he would check with the manager. I waited for about 5 minutes and then the manager came out to the floor and I asked him if they match competitor coupons. His reply? I would have to come back the next day and ask yet another manager who was not there today. Hey guys! Ive got an idea! Know your company policies and don’t inconvenience the customer! Why would I come back again without knowing if your willing to match the competitor coupon? I averaged $ 2500 a year plus in products and service with you guys for several years. Good going you lost a good customer for no reason at all!

This place is by far the worse establishment i have been to in a long time.
It is officially where customer service died.
I made an appointment to have my car’s tires Rotated and balanced. I made an appointment for 5:30.
i did not hear from them for TWO hours.
when i went in, the gentlemen at the counter did not even greet me.
When i spoke to the manager, i advised him of the delay in time. all he said was «well looks like carlos said he told you»… i did let them know i will never be returning to this establishment.
AVOID

The drivers door window would not work. In taking the vehicle to Pep Boys, they replaced a $ 244 part that was not needed and the window still doesn’t work. After the fact, they told us they could do a $ 44 diagnostic check to see what might be wrong but would not credit the $ 244 nor return it. What a rip off!!!
They lost me and my friends as customers.

I’ve gone here for tires, service, and repairs for three of my past vehicles.
The prices are fair. I canvased prices from other shops and Pep Boys were the least expensive. The service is good. The mechanics I’ve dealt with were honest. They don’t try to up-​sell you just to make sales. On a couple of occasions, I’ve even had mechanics inform me that I didn’t need to get my rear brake shoes changed, just the pads in the front.
The rewards program is great, especially if you’re getting major service done. I once earned enough points to get an $ 80 Pep Boys gift card after getting the 120,000 mile maintenance service done.

Do NOT go here. My oil and tire rotation (i had and appointment) took 2 hours. And they did not do the full inspection of the rest of the vehicle. The price for the oil change was $ 35 for a Tahoe. Just dont go. That is all.