Massage Envy – Chandler

Very disappointed in my «appointment» today. After being told comments about being late, even only a few minutes, I showed up 10 minutes early only to wait another 10 after my appointment time. No one bothered to tell me the previous massage was running late or anything. If it wasn’t for me asking why I was still waiting I would probably still be sitting there. Since I had plans after I had to skip my appointment because I wasn’t going to be shorted for my time because the time isn’t being watched.

I booked an appointment here for back issues I was experiencing. Upon booking, I was asked what I needed focus on, and I gave all the information. When I came in for my appointment, they had all my information and paperwork ready to go, right on time. The atmosphere was clean, and smelled great. It was really easy to relax. I had an appointment with Kayla. She was fantastic! She focused on exactly what I asked her to, and was open with me about the pressure and pain level throughout the massage. I left feeling much better, with a lower pain level, and recommendations for my next sessions to work out the rest of my back problems. I highly suggest visiting this Massage Envy location, and seeing Kayla for your massage needs!

Jae, a new therapist at the Chandler location (101 and Chandler Blvd) just moved from my location in Henderson, NV. He was my regular and I was very sad to loose him. Jae has great energy, strong, focuses on customer service, listens to your needs, and always helped me to feel 100% better. I always had him do deep tissue on me and always such a wonderful job! Jae consistently worked out the many knots and trigger points. He is wonderful!

The massage was great, however I will never return after being made feel as if I was at a used car lot when trying to pay. It took me almost 20 minutes to pay and leave after my massage. The woman at the front desk was using very aggressive sales techniques on me and kept asking me WHY? I wouldn’t just get a membership. I explained why five different ways and she still would not let me leave. I finally said can I just pay and go! She made again another sales pitch after I asked to leave. I finally was able to leave and felt very stressed and frustrated, for this reason I will never return. I massage is not worth having if you feel harassed when you try to pay and leave.

I finally decided to try massage envy for a massage and wad extremely disappointed. I scheduled a hour prenatal massage with a sugar scrub I was told to be there at 3:15 to do paperwork. I got there at 3:18 and completed it and someone came over and talk to me and basically repeated back what I had wrote down. She then told me the massage is 50 minutes but the try to keep you on the table for as close to 60 as possible. Then I waited in there calm room I guess for about five minutes. I went back to my room got undressed and start my massage at 3:40. She started on my back and neck where I really needed it. At 4:05 she stopped massaging my back and moved on to my arms. At 4:10 she explained that because I got a sugar scrub (that I paid for not unlocked the offer) that is done for the last ten to fifteen minutes. I’m thinking «wait, I paid extra to shorten my massage?» Yes, I did because at 4:25 the massage and sugar scrub were done. I get dressed in about 3 minutes and get a cup of water. The first woman is back telling me what the therapist recommends. A 1.5 massage every two weeks with a sugar scrub until I have my baby. «Yeah, no thanks» if that’s the quality I’m paying for. So I go up to pay and tip the therapist but I only have a twenty and ask for ten back. They then inform me they can’t break it because they have no change. I felt bad but I wasn’t going to leave a $ 20 tip for a shortened massage that I already paid extra for so I left it on my card. After all that I will never go to another massage envy again just very unprofessional. The girl who worked my back was very good on my back.

I am very impressed with Massage Envy. They are almost always able to accommodate my appointment requests the same day or next day and they inquire about the type of massage. They make sure to tailor your therapist to your needs (for example, a medium level massage versus deep tissue.) The membership is great and you get excellent care from the therapists. They note problem areas in your file and make recommendations for your next appointment. The front desk staff are always friendly and they are incredibly professional and consistent. I am a huge fan of the therapist, Rachel. She does a great job! I’m seeing another therapist this evening, Amanda, but my standard appointments are with Rachel. :)

Always a wonderful place to get my massage! Only problem is the noise & talking you hear through the walls. I can’t relax w/​the laughing, chatting in the rooms or in the hallway. It’s always been a problem for me. But great therapists here & a good outcome in the end.

The massage itself was fantastic. Laura was my MT and she was very kind and paid attention to make sure I was comfortable.
The blonde receptionist at the front desk was also great. From calling to make the appointment to welcoming me in, she was super kind and made me feel welcome!
The two stars off are unfortunately why I won’t be coming back. The girl that did the pre-​massage consultation + post massage wrap-​up was way too salesy.
Immediately after a relaxing massage the last thing I want is someone trying to force me to buy a membership. Mind you, my massage was a gift. When I said ‘no thanks’ the first time, she asked why. I explained I just moved here, it’s the holidays and I just can’t commit to it right now. It was a great deal but not something I can do at this time. Her attitude changed with me. After I used my gift card + left my tip for Laura, the last thing she said to me before walking out the door wasn’t «have a great day» or «thanks for coming» but «and next time you come you’ll be paying the NON-​MEMBERS rate». Yes honey, I know. Thanks.
I understand it’s a business but no need to be so pushy after someone is there for relaxing. Not everyone can afford a monthly massage but that doesn’t mean they deserve less respect.
Kudos to Laura + the receptionist. It’s just a shame I don’t feel comfortable coming back to be sold to. Lost a customer as I would’ve been back to see Laura (maybe not monthly but whenever I could!)

I rave about my massage therapist Jen all the time because she takes such good care of me but I have to give credit to the front office staff, too. They’re very accomodating and when they can’t get us into the couple’s room, they’re sincerely apologetic about it. Every time we’ve called to either schedule, check an appointment, they have been friendly and helpful. There have been a couple of instances of misscheduling (a Friday instead of a Saturday) but they handled them professionally and their reminder calls are greatly appreciated. We love the personal greeting whenever we walk in, too. Definitely a nice start to our favorite appointments.

No matter how busy our time gets we always make time for this needed break every few weeks. The professional and dedicated staff listen and really care about giving you the best experience possible. We have been going to this locale for almost five years after going to our previous locale in Washington for years before that. The therapeutic benefits are numerous from working out the kinks to simply having some down time to relax and let the everyday stresses vanish. I only wish we could get in more often as it is a welcome and very valuable visit we look forward to experiencing again and again, and always come away relaxed and happy.

Best place I know to go to when you simply need someone to help you relax. From the front office to the massage therapist, they show they care and always have a smile.

I’ve been having massages at Massage Envy (Mesa Gateway) every week for several months now; sometimes twice per week. No other location inclusive of this location hasn’t been anything in comparison when it comes to their massages and customer service.
Today this was yet another disappointing experience.
I booked a massage at this location for the very first time and spent over half an hour to get an appointment booked over the phone as they couldn’t find me on their system. After continuous wasted efforts, I advised them to call Mesa Gateway to get my information and call me back when they did. We booked a couples massage and specifically indicated that we wanted one male, one female therapist. Upon filling out our forms today, I realized that the therapists were both females. When I inquired about it, they had no one to accommodate my massage. One girl indicated that David was available as he is still on duty but then another young lady said he has left. Apparently the young lady Tried contacting him which remained futile.
So after having my husband and I sort out leaving work early to get this massage done went all to waste! How disappointing! And their fix to this was To offer me a sugar foot rub included in my massage time? I’ve been too loyal of a customer to massage envy to continually have small mishaps like these.
At another location they couldn’t find my name on the system and by the time they did, the spot was filled and all they did was apologize!
Time to wake up Massage Envy; small issues like these should be avoided!
Definitely will never be back to this location and makes me second guess returning to any massage envy.

Great place to have a massage. I have been going over 2 years. Michael is the best. I wouldn’t go to any other place

I had a two hour massage with Anthony and it was the most healing event I my life. I’m so happy I was able to see him one last time before I left. Thank you massage envy

Came here for the first time and saw anthony for a refkexology session. He is a top notch practitioner in his craft! Highly recommended!

I’m still waiting to be contacted back by the regional manager. They asked for my contact information almost 2 months ago based off my last review. I replied the next day and am still waiting.

«Massage therapy can prove extremely helpful in dealing with the effects of cancer treatment such as nausea and fatigue. Massage also can help fight the anxiety and stress that come with any cancer diagnosis.» ~ Massage Envy
Why do you have this statement on your website if it’s not what you practice? You denied my daughter a much needed massage today because she has cancer and is receiving chemotherapy. You actually told her that when they massage the lymphatic system that the chemo can come out through her pores and put your massage therapist at risk. Can you really be that ignorant?

This is the best Massage Envy that i have been to. I prefer a deep tissue massage as my muscles get really tight from lifting a lot of heavy weights at the gym. I always see Marissa or Michael… they are the best! Although I am sad Marissa is leaving soon. I always leave feeling much more relaxed. I had one recent instance where I injured my neck at the gym… i had zero range of motion. After I saw Michael i could move my head side to side again. After a few sessions over a couple of weeks i was back to normal. I also had extremely tight hip flexers and runners knee. I didn’t even have to tell Marissa what was bothering me… she could already tell just from my massage. She had me walking again in no time… without a limp.
Both therapists have a knack for finding your injuries/​sore spots.
The front desk ladies are always so sweet as well. Ive never had a problem… always a pleasant experience

Anna is AMAZING! See her! She told me her Grandmother says she has healing hands and she does. I am so glad I became a member because it is so worth it and Anna makes you feel so at ease and happy. We chatted during the whole massage; which I realize some may not like, but I loved that. It made me relax more and feel at ease. Everyone at this location is lovely and friendly and I absolutely love coming here!

I got a gift certificate for a 90 min massage and was so excited to use it after my school year ended and while my kids were still in school. Unfortunately, the relaxation I had in mind was not what I received. Even after discussing my desire for a quiet, relaxing massage with the front desk staff, my massage was anything but. My therapist talked non-​stop and was extremely rough, even after I asked her to tone down the pressure several times. I found myself wishing my 90 minutes was up. Then, when she massaged my face, I could smell whatever spicy dish she had eaten. I was absolutely disgusted and disappointed.
As I was paying and checking out, I told the front desk staff about my experience and when they tried to give me a deal on my next massage I explained that I wasn’t able to afford another massage and would have to wait until I got another gift certificate. He said that was too bad and I was on my way.
Later that day I received a called from the manager of this location, again trying to get me to purchase a discounted massage. I again explained my predicament — little money, no babysitter, etc. and she said she was going to talk to her manager and see if she could offer me something else. I never heard from her again.
I was extremely disappointed in this whole experience. I was very clear about what I wanted from my massage and did not receive it. Then, to make up for their mistake, the staff tried to pressure me into buying another massage. I don’t think this was the way to win a repeat customer and I am even more disappointed that I never heard from the company again.

My husband purchased me a package of 3 massages. Each one has been wonderful and given that I’m a last min planner it has been awesome that they can fit me in at last minute! Nathan was the best deep tissues
Looking forward to trying their facials too

Went back on April 13^th. They offered us each an hour complimentary massage. I had Sharlynn and my fiancé had Heidi. They were both EXCELLENT!
If you go in, I would recommend these 2 anyday!

I was hesitant to get back on the massage train as I had some frustrations with how M.E. handles the memberships.
However, I moved to chandler and gave it another go and am so glad I did! They worked through my old frustrations for me, going way above and beyond, all the while talking to me like a human instead of a business prospect.
Meg is my masseuse of choice (I’m hesitant to make this public knowledge so people don’t steal her!). She is amazing, knows the human body and all it’s oddities and works through mine with me. She’s great to talk to also, we usually end up chatting the whole time I don’t realize my times gone by and my body is no longer screaming at me! Thank you 1 million times over Meg and the awesome staff, I’ll be coming back for a long time!

I’ve been a regular customer here for several years now. They recently updated their waiting room as well as the front desk. Staffs are friendly and helpful. Each room is generally clean. They try to take you in on time and will not stop the message session until 5 – 10 minutes before your schedule ending time. My only complain is that most of the therapists are completely booked up. Other than that, I love this location.

Regular client with Alfonso. He is an awesome therapist. I always leave feeling super refreshed and less tense. I highly recommend this location to anyone who wants a great massage.
The staff is friendly and inviting as well!

The best massage place I’ve ever been to. This clinic is my home! The therapists are very professional, experienced, and are passionate about what they do. I always look forward to my sessions knowing that I will walk out feeling greater than when I came in. What I love the most are the people that work at the front desk. They are friendly, cheerful, and enthusiastic. The moment you walk-​in, they all stand up and greet you. What a wonderful way to welcome their customers! I definitely recommend a visit to anyone looking for a place to relax and unwind.
5 stars to M.E. Chandler!

I love coming here as a member on a month to month basis. All you have to do is come in and check in with the front desk staff and then sit in the super dim waiting room. Water and tea and candy is available while waiting. Your masseuse will come get you and ask you questions about what kind of pain you have or what areas to work on. Then they will leave for a couple minutes to allow you to change and get under the sheets while the room is also dim with relaxing music. After 50 minutes is over and you are fully changed they will be waiting outside your room with a cup of cold water for you. Your front desk staff will ask you how your massage was and you can tip and check out! It’s always a great feeling for the body and mind to be at ease.