Gecko Glass

Gecko Glass was recommended by my service adviser at Camelback Volkswagen to replace the windshield on my 2015 GTI. My first conversation with one of the ladies in Gecko’s office was great, and they worked directly with my insurance company quickly to get set up to do the repairs and bill them directly. They came out, on time, replaced the windshield, and I had no issues at all. They even had the windshield tinted before it was installed, so I didn’t even have to mess with getting that re-​done — that is AWESOME.
Three days later, my windshield gets cracked by rocks on our lovely highways again. just bad luck. File another claim, set it up with Gecko again. This time, they sent Fred & CJ out, who were early, knocked it out in thirty minutes, and were just as efficient and polite as the first two dudes that came and did it, again — with the windshield already tinted and ready to go.
I work in the insurance industry as an auto claims adjuster and can truly vouch for the fact that this company is great at what they do — I could not ask for more, even after being irritated by the bad luck of needing their services twice within a week. They were quick, friendly, polite, and most importantly, competent. I would not hesitate to recommend them to anyone.

Just had my front windshield replaced by Gecko this morning, and they actually arrived before my scheduled time (a good thing, since I had to work later today).
Fred was very professional and courteous, and took the time to explain replacement, sensor check on my rear view mirror-​I have a BMW and did not realize the sensor detects rain and motions the wipers to come on. Replacement was completed within an hour as promised, and technicians FRED and CJ made sure to explain that I shouldn’t wash my car/​slam the door (s)/when to remove surface tape, etc.
I work in the service industry, and was very impressed by how friendly, polite and efficient both technicians were!!! Would definitely recommend this company to friends and family (even though referral was done and covered by my insurance company).

The owner called me yesterday to apologize for the poor service and mistakes. It doesn’t change what happened, but at least he’s paying attention to feedback and hopefully making changes and improvements for their customers.

I called Ford directly to get my windshield replaced, only thing was I needed it done early the next day at the latest before I left town. They forwarded me to Gecko and I must say that they were absolutely amazing. From the moment I was on the phone with the office lady (Leslie I believe? Forgive me I’m terrible with names.) it was nothing but great. She was so helpful and was able to squeeze me in early afternoon and have them come to my house, to my surprise they were here just like she said. Not only that but she had my windshield tinted across the top before they arrived as mine was done before, that way I wouldn’t have to worry about getting it done when I got back in town. The two guys that showed up were super friendly and had my new windshield in within a half a hour. This was so painless all I had to do was sign a paper stating they did the work when they were finished. They handled the rest with my insurance company and all. Let me also say I talked to them the night before around 6pm and by mid afternoon the next day it was finished. Thanks so much guys I will be referring you guys from here on out and using you in the future.

Gecko was recommended by our Lexus dealership. They arrived at our home on Saturday, two unfriendly boys in an unmarked truck. They opened their doors with music blaring while they installed in our quiet neighborhood at 9am Saturday, very unprofessional. After they left, a sensor on our windshield fell off near the mirror. They had put it up with cheap white two-​sided tape, a small strip with gaps on both sides. They also did not scrape off the old glue so it was very uneven. I called but had to wait and have them return at my business on Monday. It was the same two boys and they used the same white cheap tape, one small strip with gaps showing on both sides… it fell down again in a couple of hours. The same unfriendliness was exhibited by both boys. I called again, they said they did not install sensors on windshields normally so they would have to order the proper black tape from the internet and would call in 4 – 5 days. On Thursday I called them. The tape was in so they would have the boys out to our business Friday. The same two unfriendly boys, the same cheap white tape in hand so I told them not again. I called and the lady told me the boys were supposed to have picked up the proper tape before coming to my location. I called to complain to Safellite Glass, they were paying the bill to Gecko. However, I was meeting resistance and cover up from Gecko to Safellite. Geckos position to Safellite was that our sensor was after market and not normally covered. This was not true, this sensor came from the dealer new. In any case, if you have an after market sensor, you must be out of luck with Gecko. I finally returned to the dealer who had to mount the sensor after 1 week and multiple calls and having to deal with these two unprofessional boys. The dealer told me Steve was out all week or this would not have happened. I can only tell you that there are a lot of glass companies in Phoenix and I would not use Gecko again, especially these two rude and unprofessional boys that were sent out each trip.

I used Gecko Glass to replace a broken rear window in my 4-​Runner. Someone came buy one evening and busted it out in my driveway. They were at my house the next day. They even used the original stock tinted glass that came with the vehicle. Great job guys!