Crossroads Dental Group and Orthodontics

I went in for a routine cleaning and exam as I just moved to AZ from MI. Dr Clayton was professional and sweet. I am a new patient and his exam was quick and easy to understand. Only reason it is a 2 instead of a 1. I then had an exam from the hygienist who measured my gums for periodontal disease. I have some issues and he recommended a deep cleaning. I agreed as long as my insurance covered it. After reviewing the charges, I declined the deep cleaning and told them I would check with a good friend who is a hygienist first but to go ahead and do the regularly covered cleaning. He polished my teeth and said «you’re done!» Seriously? My teeth were not scraped, cleaned of tartar, flossed or anything like a normal cleaning. I asked why and he just sat there. I was not escorted to the front so I just walked out. Went straight home and called my insurance co to dispute the cleaning portion of the visit! Terrible!!! Never going back!!!

I know this place well because I’m here like ALL THE TIME! Well, at least it feels that way :) Our entire family sees Dr. Clayton for all of our dental needs and he is amazing. Probably one of the nicest dentists I’ve ever met; so honest and compassionate. We also have one kid (soon to be two kids!) in braces and Dr. Seymore «Andy» is awesome as well. He and his assistants have quite the rapport with the teenagers, and they make it fun.
Prior to coming here, I did a lot of research and consulted with a couple of different orthodontists, and I can tell you with certainty that Crossroads Dental one of the more affordable offices in the area for braces. They coordinate with your insurance, find a treatment that works for you, and offer payment plans. In fact, my insurance denied one of my dental claims as «not necessary» (it was!) and Crossroads did not bill me. Also, if you need a crown, they have a Cerec machine onsite so you don’t have to deal with the hassle of a temporary one.
I can’t say enough good things about this place. Pay NO attention to the old, negative reviews that were made prior to Dr. Clayton taking over this establishment.

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UPDATE: as of writing this review, the business owner personally called me back. He expressed that he was very interested in re-​earning my business, and demonstrated a genuine concern for his reputation online and in the community. He expressed regret that I was not satisfied, and offered to fix any future fractures.

HORRIBLE! I only needed some antibiotics for an inflamed tooth and the dentist insisted I needed to have the tooth extracted. I had the same problem a year ago and he reluctantly prescribed the antibiotic, but boy did he not want to. Why? Because if he extracted the tooth, I would immediately have to have either a bridge, implants or something costly in order to chew! Well, the problem came back after a year, I took off work to make a special trip to get some antibiotics and once again he tried very hard to talk me out of it and said the tooth needed to come out, until I finally said if you don’t want to give me the prescription I’ll go to another dentist. He said fine, I’m not writing it. I left and sat in my car, called my old dentist, they said come in, I told him the story, he took an x-​ray and said «You have some bone loss, but I’m all for anyone wanting to save their teeth!» He wrote the prescription — no problem. I only changed dentists because I moved and Crossroads was convenient. My dentist’s name is Dr. Danny Salem in Chandler. Does great work. A couple of years ago, Dr. Salem put a slight filler on one of my teeth that was receding and it was so professionally done you still can’t see that it’s there. I had Crossroads do the same thing to another tooth, and the process he and his assistant went through to do it was unbelievable! The dentist was uncomfortable because he didn’t know what he was doing. I told him I didn’t have that experience with my old dentist, which only took him a few minutes, and if he wasn’t sure what he was doing to just leave it alone. He was relieved and didn’t finish it, but yet they charged a hefty fee for that botched up job! I can still feel it in my tooth. If Crossroads tells you need something, you’d better get a second opinion. Those guys are out for your money and I wouldn’t trust their skills!

This office is so mismanaged it’s not even funny. They forgot about my 1child who was there for a cleaning for an HOUR. On another occasion I was checking out after extensive work and could barely talk. I tried to explain to the receptionist that the hygienist had only cleaned the top of my teeth before I had some crown work done and she cut me off to start talking to a friend of hers who was leaving the office. Totally rude and unprofessional and I won’t be going back even though the dentists seem ok.

I’ve been a patient for a few years now and the service is ALWAYS awesome. From the second you walk in to the second you leave everyone is extremely friendly and helpful. Dr. Tyler always takes his time to explain procedures and the pros and cons. The dental assistants are always friendly and helpful as are the hygienist. The front office staff explain your benefits and offer great payment options.

i love this place
SOOOOOO Easy to make appointments. They are very friendly and helpful.
i had wisedom teeth taken out and was a worry wart. they brought me in without question each time.

Over the years my whole family has been going to Crossroads Dental (specifically Doctor Clayton). The entire staff there is so friendly and relaxed. Everyone from the Reception area people on up to the doctor himself. It was giggles and conversation the whole time. I am always very comfortable there. They really (somehow) make going to the dentist’s office enjoyable. I have referred my whole family and friends and I suggest you give them a try.

I can’t say enough good things about this place! I love everyone here. I had a cracked crown and they helped me. I had a late appointment they stayed and helped with financing and made the tooth in house, no extra visits, no temporary crowns no excuses. One hour process and it is gorgeous! I wish I could post before and after pics on my Facebook it is amazing. I even asked people can you tell which crown is not mine. No one could tell. I am an avid tooth grinder in my sleep and this is my 2^nd crown. Someone else did the first about 6 or so years ago and it always looked too big, too white and just not normal. I was so impressed with his skills at matching my tooth to the rest of my teeth. Let me just add I am terrified of the dentist and this guy made my procedure painless. I have never been to any dentist who was painless. I have always had some discomfort. Not the case here. I am so impressed with him. I got a great deal, top quality tooth and in minimal time. I was a late appointment, because his philosophy is you work days so when do you get your teeth looked at? He has an impressive passion for dentistry. You know you are good at what you do when you love it! His work and his compassion for people with dental issues show just that! A BIG THANK YOU GOES OUT TO Dr. Clayton and his crossroads staff, YOU ROCK!!!

The office staff are friendly and helpful. The office has a couple of days of extended hours to accommodate those of us with tricky schedules. They have an organized progression from x-​rays to hygienist and dentist. Dr. Clayton is honest (no treatment needed for me, not even teeth whitening) and puts you at ease. The office also provides a variety of services, so when it is time to get my orthodontic retainer replaced, I can keep my care in the same place.

Do not go here! I had 3 teeth that «needed immediate work» on during a routine cleaning. Over $ 500 and ended up losing a tooth and have a crown now to the teeth that Crossroads screwed up! This place will do anything to your mouth and wallet. Patients beware!!!

What a great experience (after a horrible experience at Las Tiendas Dental).
I have found the entire staff at Crossroads to be FANTASTIC! My wife needed extensive work, and I needed a lot of restoration after a long period of neglect.
Dr. Tyler has taken more time with both my wife and I than any other Doctor in my life! He takes his time explaining, treating and following up.
The assistants, hygensist, and even the financial manager, worked with us to assure our comfort both physically, and financially.
I reccomend Dr. Tyler and Crossroads Dental very highly!

This place is a complete rip off! Dont waste your time going there. If I could give this place no stars i would definately do that!

First, The dental hygenist there is HORRIBLE! If you are remotely uncomfortable she could care less.
Second, I believe I was pushed into treatment that was extreme and not an «emergency». The dentist there told me I had a dental «emergency» and he needed to pull the tooth immediately. That if I went to an emergency room I would be «admitted right away and placed on IV antibiotics.» All from a tooth that DID NOT HURT! I am a RN and am used to looking at x-​rays yet could not see what he said he saw. Being that he is the «expert», I allowed him to treat and have regretted ever since. I now have a bridge that is barely in place but WILL NOT be going back there.
Patient Beware!