PetSmart

I go to pet smart all the time because they have all my pets needs! I get my dog food, dog toys, and much more from there. They have a large variety of options for pets and a large variety of different brands for different pets. If you are needing to find a good place for your pets needs, petsmart is the place to go!!!

I did not enjoy the fact that they did not have any lizards for me I would have spent 1 million dollars on lizards if they had them. This frustrated me to my breaking point love you

Dear Crossroads Towne Center,
My husband and I have been using Petsmart for over 12 years and on Dec 3, 2015 we’ve had the absolute worst experience in your grooming department with your associate named Crystal and never will be returning. As soon as my husband and I walked in we could tell she didn’t want to be there. She had an attitude with us from the very beginning because she could not find us in the new system. I told her we are in there because we’ve been coming here to get our 2 dogs nails trimmed for the past 2 years every 3 weeks since I’ve moved to Chandler. She started to glare at us and say «Are YOU sure you’ve been to this store?» I told her she could probably find me by my last name which she did. I also asked her to change my last name in the system since I got married last month which she refused to do. I then proceeded to tell her that I wanted two groomers to help trim my youngest dogs nails because he tries to escape and is very nervous. She says «ok» then takes my dog by herself to do his nails. He then got very wiggly and she started to get forceful with him then he proceeded to cry out in pain over and over. My husband looked at the other associate who was just sitting there at the counter texting on her phone and said «excuse me, we asked for a two assist with our dog, why didn’t she listen?» And she responded «Crystal doesn’t work well with others, she works alone.» We told her to go back and help because clearly our dog was uncomfortable and hurting. She went to Crystal laughing where they proceeded to be rough with him and he kept crying. I then told them to stop because they were done hurting my dog especially not listening to the customers request from the beginning. Crystal then handed me the dog and said «NEVER come back!» I then went up front in tears telling the manager Stephanie what happened where she apologized over and over and said she would take care of it. Stephanie was very kind and did not make us pay for the horrible unacceptable service. It’s just extremely upsetting because my dogs, my husband, and I really loved shopping here but after this experience not anymore. My dogs never had cried out in pain with any other groomers at this location till Thursday Dec 3. Please be more careful of the groomers your store hires because our dogs are our family and we never want them to be abused. I can take someone being rude to me but not when they hurt my dogs and refuse to listen to customer requests.

So MANY FISHES!!! There is this deal where a lot of the fishes are for $ 1. My boyfriend and I were looking for fishes because we wanted to have an aquarium in our house. We initially went to Walmart but they didn’t have fishes (well the one we went to didn’t, at least). So we looked for the nearest one and came across here. We didn’t expect to get so many fishes but a LOT of them were for $ 1. I think on the price sticker, it said this promotion is good until July 1^st. All you need is to become a member at PetSmart, which takes literally like 2 minutes to sign up for FREE.
Anyway, we will be back VERY SOON to get more fishes.

Thought about getting a kitten for my family. Went to the adoption center for information and how to adopt. The adoption lady ask if I had younger kids, I informed her that I had a 6 and 3 year old. She then went into a very long rant about Petsmart being very reluctant to adopt kittens to family’s with younger children. I was baffled by her rant, I was thinking isn’t that 90 percent of your cliental, families with younger children. After her rant she did tell me of other places were I could go. A littler silver-​lining. After that she turn around and walked away without saying anything else. When I got back into the car with my wife I told her I swear this lady was on drugs, that’s how odd this encounter was.

This review is strictly for their grooming area.
We came here a couple months ago (I kept forgetting to write my review) and took our 7 year old boxer for a grooming session. All we wanted was his nails clipped and a shampoo/​dry. Firstly we got attitude from the larger lady behind the counter especially about our dogs vaccinations. She didn’t know how to read the paperwork from the vet showing he just received his vaccinations and it’s good for three years. It clearly showed the date we got them and how long they were good for but she kept arguing with me about it. Finally once I got her to understand she seemed to reluctantly put this info in their system. It was like she wanted to be able to reject our pup so she wouldn’t have to deal with another dog on a Saturday. Next I talked to them about his nails. They needed to be clipped but earlier that morning he had torn one at the dog park and they refused to touch it. It wasn’t bleeding or anything it just needed to be trimmed and shaped so it was smooth. She acted like this was a huge deal as if I asked her to do surgery on his nail. Lol Honestly this woman was ridiculous. You’re a groomer don’t you see torn, messed up nails all the time? Deal with it, geez!
No one explained the process or gave us a wait time or anything even knowing we had never been to Petsmart for their grooming salon before. I assumed since an appointment had been made that once we brought him they would immediately take him and get started. This wasn’t the case. We waited and waited and waited and waited… our boxer sat in a crate for nearly 3 hours before anyone did anything with him. Finally after 3 ½ hours they said he was ready. FYI, I know he sat in a crate for 3 hours before they did their half hour of work because his crate was right by the door they were walking in and out of and we could see him. Anyhow, I don’t know what they did but he was terrified!!! He was shaking involuntarily and his eyes were huge, he looked completely spooked! Our boxer is an extremely gentle soul and it was clear that whoever handled him was being overly harsh. I will never take him to this location ever again. They clearly didn’t care about us or the fact that they’re supposed to be caring for our dog.

5Stars for groomers, but 1Star for stores manager.
Never had problem with the groomers. Have a shorthair dog that is friendly with a lovable face, so they adore her. Standard bathe, de shedding comb and nails clipped. Usually schedule appts in mornings so they will be fresh to start their days work, but once had an evening appt and it still went well.
Only problems were with the manager accusing me of lying on the phone. I got notified that the dog food we buy was recalled for the smaller 4lbs bag we got at a grocery store, but we got the larger bags later on at PetSmart once we found they carried it there. So I called them to ask about the recall and if the larger bags were affected. The mgr had no idea of the brand of food we were asking about and went on to accuse me of lying about purchasing it there. WTF! I had to tell her a few times that I was very sure I got it there, it was on last shelves top right corner and they basically carried 2 bags each size. She kept telling me no I don’t see it, never heard of it, I worked here for many years and never seen this brand, so you must have gotten it somewhere else. I kept calm as much as I could for being ridiculed when she finally found it and was shocked they had it. Only thing she said in some what apologetic was now I know we have it. After that call I was telling my family we are NEVER giving the store our business, except for the groomers who are still awesome and shouldn’t be considered the same as rest of store. I tried to look online for other stores selling food but not for the low price. So I will shop online at the PetSmart site only, plus found it is cheaper online and free shipping for $ 49+ orders. Just got my order of 2 bags of food and pooper scooper, so that’ll hold for awhile.
Oh funny thing, I wrote review online when I placed my order and it was deleted. Probably because it was negative about the brick & mortar store and they didn’t want that out there for everyone to see.

My family and I took our 8 month old puppy to get his first grooming and the woman in charge was extremely inconsiderate. He is young and has not been around dogs all that often so when she just put him on the floor and left him on his own, he got nervous and she didn’t even comfort him or make any effort to introduce him to the other dogs. She took him into the holding room for maybe a minute and said that she would not groom him. She clearly had no compassion for dogs or at the very least had little patience for new dogs. I would recommend you look somewhere else for a groomer.

When there’s 6 people you can see working and one other customer who is already being helped by someone, you would think it would be really easy to find someone to help you. I had to ask someone three times and was continuously told someone would be right over to help me. Spending an hour for what should have been a five minute trip is always great. Next time I’ll try another store since your conversations were more important than your job. a

This seems to be the PetSmart location that I frequent most often as it is most convenient to my home and errands that I run. This store is typically fairly busy and they generally have staff to help with needs or questions. As most know, you can bring your dogs to shop with you, which is kind of fun and great for training your dog how to behave when out in public and not at a park. This location also has a vet clinic although I have not used it. the only reason I did not go full 5 stars here is because I feel like it could be a bit cleaner. I realize this must be a hard place to keep looking sanitized but maybe a midday sweep and mop would be good.

My fur babies are my pride and joy, therefore I am a frequent visitor to petsmart. I prefer petsmart over petco, and this location has yet to disappoint me.

I like this location a lot. They have a very friendly staff, lots of adoptions and pet trainers, and good deals.

Do the groomers even like dogs?
I will never return here. They treated us like garbage and they did not even acknowledge our dogs. If you are not happy to see my dogs, then I am not going to leave them with you. The staff did not help as our hands were full with 2 dogs when they asked for information. Our dog pooped on the floor, and of course we apologized. Nothing… not even a «its ok»…Did not even make eye contact with us or offer to help.
As you can imagine, we left and took our dogs elsewhere.

After meeting the delightfully informative Bil-​Jac representative, we decided to try the food. My dogs absolutely loved it! I had previously given them Blue because it was supposed to be one of the best but my dogs actually picked out the ‘life bits’ and left them on the floor…

I came here today thinking about getting a Betta fish and a small aquarium with filter (a gentle filter, for strong filters overpower our sweet Betta friend). The betta all (all of them!) had shredded tails and were very sad looking. Three or four of the little containers were filled with big green slimy masses, which I took for dead bettas that had been overtaken with fungi? Of course, the tale of a betta is a sad tale, kept as they are by pet stores in those tiny little plastic cups — that alone is criminal. But I thought to myself, «Hey, here are these little poor betta fish in pet stores and I’m in a position to give one of them a much better home/​life.» I read up on them ahead of time so I wouldn’t be making an impulse purchase and so that I could create a nice habitat for my new little friend. One of the things I read was «beware the shredded tail» because it indicates an unhealthy fish. So, prepared with this knowledge and more, I walk into this particular PetSmart, only to see a bunch of lethargic lonely betta, all of whom have sad little shredded tails. Honestly, it made me decide against getting one at all. I just can’t support the betta fish industry. It made me think of the movie The Cove, except on a much smaller scale. Poor little betta fish…

We bought our relinquished Pacman frog (horned frog) here my little cutie pie named Packie. I suggested Manny (as in Pacquiao), but he did not want to have anything to do with that. He now sits, comfortably in our 30 gallon terrarium. We get some of our pet foods and needs here such as coco mulch (love that stuff as an odorless substrate) crickets, meal worms and wax worms. One time, a nice employee got my little cutie pie some wax worms. I know that he was just being helpful when he informed my son that they turn into beetles. «No they don’t, the meal worms turn into Darkling beetles and wax worms turn into moths.» Poor guy, he didn’t know he was talking to a 7 year old future entomologist… hahaha!
They keep this place neat and organized. I also love the fact that they will take any unwanted pets, no questions asked.

McLovin & Isabella’s go to place for a good time and snacks! Always clean and friendly staff.

I’m a first time dog owner… well as an adult anyway. I came here to get supplies for my new puppy and had a really great sales associate helping me out. He made sure I had everything I needed and even gave me some advice on house training.
I’ll be back fo sho!

I can only say good things about PetSmart. They are always so helpful and have many times gone above and beyond to help be with my decisions or issues.
Keep up the good work.

I can’t speak for the Vet portion, dog training or any other service, except the grooming dept.
I take my dog in there during the Winter to get groomed, shampooed and nails clipped, because sometimes its too cold out to dry him off. The girls in the Grooming dept. are very nice and accomodating. They treat my dog well, and always have nice compliments about him. T
They also do an excellent job and his nails are always done right. I’ve taken him elsewhere ONCE and they trimmed his nails down so much, that it hurt him to jump. I thought he had an arthritic condition, when I realized that he had his nails done, and sure enough, he bounced back a week later.
These girls know what they’re doing, and a couple of them have been there for a few years, as I recognize at least one or 2 of them every time I go in. Even to shop.
Thanks ladies!