Zmodo Technology

This company is an absolute scam. The old adage of «you get what you pay for» holds true here. DO NOT give them any money! Once they have your money they’re done with you. DO NOT expect to receive any support!
I purchased an all-​in-​one kit containing a DVR, 4 cameras and all the necessary wiring etc in March of 2014. After 2 weeks of use the pictures on my video feeds were filled with static bars so I contacted their support. They have 3 contact options: phone, live chat or email. I tried phone first. After waiting on hold for over an hour I got disconnected. Maybe it was a mistake so I tried again. Nope, after waiting forever I simply got disconnected again. OK so I tried the live chat. The message on their support page stated Live Chat was available so I got in the queue and waited for my turn. After an hour when it’s finally my turn I get disconnected with the message stating Live Chat is not available at this time try again later. That’s odd because I went right back to the support home page and Live Chat still showed as available and it let me join the queue all over again. Why would it let me join the queue again if it wasn’t available? I went and did something else only to find that when my turn arrived I simply got disconnected all over again. So this left email as the only support option. I emailed them my problem and waited for a response. And I waited. And I waited some more. Finally after a week they replied.
We went back and forth via email for a month, because they only reply like twice a week so it takes forever, before they agreed to let me send the DVR back for repair which I had to pay the shipping for as well. Another month goes by and I get the DVR back. The same one I sent them. It was supposed to be a replacement but I got the same one back that I sent them. The RMA status on their own website said it was a replacement. It was not. It even still had recorded footage from my home on it. They still tried to tell me it was a replacement. It was not. As soon as I plug it in it has the same static problem it had when I mailed it to them. As far as I could tell they did nothing at all except receive it, hold it for a month, and mail it back. So I immediately contacted them again.
This time they don’t reply to my emails and I’m forced to contact the BBB for help. The BBB gives them 3 weeks to reply and they never did so I contacted the BBB to complain and what did they do? They gave them another 2 weeks to reply. What a joke! Finally at the very end of the second time period Zmodo responds and I send the DVR back for repair a second time. Another month goes by and I receive the DVR back. This time they tell me it’s a refurbished unit. A refurbished unit they send me for a brand new unit I bought that only worked for 2 weeks! What great support!
This refurbished unit worked for two weeks before the bars of static came back again. So now I’ve emailed them again and I’ve been waiting for days so far with no response so I’m probably going to have to go through the BBB again. So since buying this «security» package back in March it’s been broken or out for repair more than it’s actually been in use.
Other reviews on the BBB site state that this company purposefully takes their time in dealing with issues in order to chew through your warranty period and I wholeheartedly agree. No phone or chat option. Months to get anything done via email. Even took 5 weeks to reply to a BBB complaint. A few more months it was «out for repair». All to take as much time as possible so that the one year warranty will expire and you’ll be left with nothing.
And now here I am again with a system that doesn’t work and waiting on them to reply to my mail because their phone and chat options do not work.
I cannot stress this enough to everyone who has read to this point:
DO NOT GIVE THIS COMPANY ANY OF YOUR MONEY!!!

After contacting the right resources, my claim has been settled.