Lowe’s Home Improvement

I will never go there again they don’t stand behind there products. My daughter bought carpet there 3 years ago called several times of course they have no record of it. The carpet has a seam that was showing the person that installed it from Lowes said it was normal. Well 18 month it pulling apart at the seam. This carpet has been well maintained shoes off at door. It has been a nightmare.

Purchased new carpet for my living and bedrooms, and vinyl flooring for my kitchen. Great selection of both in my price range (economic!), and the installers did an AMAZING job! I would highly recommend them! I will absolutely use Lowes for flooring installation again.

Store review:
I have had up and down experience at this lowe’s location. With moving in, I have unfortunately frequent this location quite a bit so let me highlight the ups and downs
1. I had my blinds custom measured and installed by lowe’s contractor. Friendly guy came out to measure and install with his wife. Only 99 dollars for 9 windows and 10 dollar more to do the patio. GOOD
2. When I went to the store to have the custom blinds ordered. It took 20 minutes for someone to come to that department. BAD
3. That certain someone was pissed off throwing things and slamming cabinets because I came too soon after the window measuring even though I explained to him I was leaving town and the manager said it was okay to come in with the picture of the measurements. BAD
4. I had 2 sets of custom cut blinds that were available in store. Somehow the measurements were off on both of them ¼ to ½ inch even though they were suppose to be cut the same VERY BAD
5. When I came back in they realize that they had to cut new ones and replace them. I had no issues this time. GOOD
6. I bought a washer/​dryer. They don’t do gas installation and you have to pay 100 dollars for someone to come out. This is not a big issue, but the guys that delivered it from lowe’s did not carry it up the stairs instead they used a trolly and pulled it up dirtying the carpet. They also just left the washer sitting there and did not help with the installation. BAD
7. I bought two storm doors online and they said it was in stock and ready for pickup. I arrived and they told me sorry we don’t have them even though they were clearly in the back under a similar SKU number. They had messed up. OK
Pros: large selection, some employees are very helpful
Cons: please read the above for all of the bad issues
Hidden deals:
1. They price match all local stores and give you 10% more savings
2. Sign up for my lowe’s to keep track of purchases for easier return
3. Sign up for email for new moving to get 10% off coupons

Personally I don’t really even know the difference between Lowe’s and Home Depot. The prices seem the same, the only difference really is the store layout. I go to Lowe’s because it is right next to the Target and that makes it convenient.

I can never find help when I need it. Especially after 5pm. They need a directory at the front door for this place!

Our previous experience as been it’s hard to find someone to help and when we did — they haven’t been nice — but never outright rude. Well, yesterday my husband went to the lumber section and found someone to help — except the old man couldn’t be bothered except to make snide and rude comments. He had a huge chip on his shoulder and was letting every single customer know it. He refused to be bothered to help my husband find the lumber he needed but then had to responded to the call to «help a customer get an item down from the top shelf». The Lowe’s employee then proceeded to tell my husband in his snottiest voice that the lumber on top wasn’t all they had out and he (my husband) should have gotten from this other aisle. I think this is the last time we go there, I’m tired of my husband coming home from the hardware store pissed off because of CSAs with attitudes.

No outdoor lumber yard, but they carry some things we can’t find at Menards. Also, nicer restrooms and generally healthier plants.

I am a big fan of Lowe’s and find the sales staff to be very friendly and helpful. They will do their best to provide advice on a wide variety of projects to help do-​it-​yourself customers.
However, last week I bought kitchen tile from Lowe’s and the staff member told me the price would be reduced to cover the cost of the delivery fee. This was fine by me but when I looked at the bill their was only a $ 10 reduction in tile cost to cover a $ 55 fee. I ended up having the fee reimbursed and keeping the discount.
Always ask if a staff member has completed a project before accepting their advice. I bought a lot of paint stripper from Lowe’s but it took awhile to figure out the best method for removing paint as the staff members had never done it before.
Their Minwax wood stain and Varathane floor finish are beautiful. I spend a lot of money/​time at Lowe’s and it is my favorite home improvement store in the area. Their website is also good and you can keep a saved list of products you would like to buy in their cart.
Next up will be a special ordered in 8 light fixture and valspar brushed suede paint.

Be careful when buying counter tops. You provide estimates of measurements for your counter tops. Then, someone from the company that actually makes the counter tops comes and measures. The actual measurements were less than what we paid for (by about 8 sq feet), which means we overpaid. The associate in counter tops at Lowes said that the store this would be settled up, but this is apparently not done proactively. You have to figure that out and go the extra steps to get your money back. (I guess it’s good news if you underestimated when giving measurements at the store.) The salesperson did say she was just about to notify us when we called to pursue it, but another assistant manager and other employees were baffled by our situation as if it never happens. One assistant manager said he’s never heard of that happening.
Be sure you write down or somehow record how many square feet you pay for at the store (it won’t be on your paperwork), and then get the actual measurements from the installers so you can go settle up your bill yourself.
Also, even though they say the sink is free when on promotion for the solid surface counters, you actually end up paying for the installation and the area over the sink. I don’t know what is «free» about that. It ends up being about $ 300 for that free sink.
We’ve been working with the store manager to make it right, but it has been annoying and time consuming. At least they’re making it right, but it’s odd that the customer has to bend over backwards to make that happen.
Other than this experience, we’ve been pretty happy with Lowes of Champaign. We’re just extra careful and are more likely to shop around before committing to Lowes now because of our experience. Their customer service has improved, but my husband and I joke that our photos are probably up in the back of the store so every associate we pass or come even close to asks us if we need help ;-). I’d rather be offered too much help than too little!

This location doesn’t have trucks you can rent like other locations.
Bought our washer/​dryer from here. Have been very satisfied.
The guys who installed it were nice as well.
Husband could spend too much money here.

I needed to replace a light fixture that broke in my bathroom. The original light cover was from the 80’s, so I couldn’t just order it from somewhere. So, I wound up hunting around for custom-​cut pieces of plastic. I first went to Menards and placed a special order for it. After one week of dogging them about my order status, still no word. So I went to Home Depot. A friendly guy there directed me to a huge sheet of plastic, but said that I would have to cut it myself. I tried, and the sucker shattered. My third stop was here to Lowe’s, where an equally friendly guy pointed me to the same piece of plastic, but actually tried to cut it for me. When it again shattered, we decided to go with plexi-​glass and he cut it beautifully. Did not even charge for the shattered plastic.
One thumb up for the employee spending 15 minutes with me finding what I needed, and the other thumb up for him cutting it as the other two places had refused to do. Lowe’s now has my home repair business for life.
Not five stars because the place is just not user-​friendly. Between Menards, Home Depot, and Lowe’s, I wandered around the most at Lowe’s.