ABC Sanitary

I heard that they were the most affordable and provided good service, but when I called to set up service they wanted my social security number on file in case I ever owed them money. Seriously? Not in this day and age. No business should require you to provide an SSN.

I hesitate to even give them 1 star. The office people who answer the phones are the rudest people I have ever encountered. The pick up is unreliable. No one there ever seems to know why our trash was skipped. Their comment is always «you must not have put the trash out early enough.» Anyway, we obviously cancelled their service. Go with ANYBODY else in town if you need trash pick up. This company is awful!

I didn’t have as bad an experience as other people have had but it was bad enough: broken trash cans and extra charges. I cancelled them after only a few months.

They are absolutely terrible in all aspects. If you have some money to waste or want to raise your blood pressure, then by all means use this company. But, if you actually want your garbage removed, then be smart and avoid this crappy company. They will NOT collect your garbage or recycling until you CALL them multiple times to complain.

As other reviews have mentioned, ABC tends to employ a rather unpleasant office assistant. On several occasions, either asking to suspend service for vacation, or calling for payment information, she has been rude. Generally, the phone was answered with a terse «Hello,» which prompted me to ask if this was indeed ABC Sanitary. I would get «of course» as a response.
Aside from the office staff, the haulers would generally make quite the mess when picking up. Once, I left a mirror to be picked up next to my can. They ended up breaking it in my drive way, and instead of cleaning it up, left the broken glass for me to discover once I arrived home.
After 8 years of poor service I finally switched away to another company.

Spend the money on a better service! In less than a year they have missed picking up our trash three times. When calling to discuss this and another pick-​up – we put our yard bags our for our landlord to pick up, but ABC ended up picking them up and charging us the $ 30 for it – my husband was told he was lying to them. It is not worth the now 16.75 a month. On top of having to replace a trash can they left hanging in the street and cars hit it. The office manager (phone answer er) is incredibly rude!

I have never experienced such bad customer service in all my 33 years! I agree with most of you. the office manager «Krystal» was a terrible person to communicate with because she argued and yelled at me like she was 12 yrs old! I called to inform them that the garbage guy once again took our garbage can lid along with 2 recycling bins this morning. Krystal said she talked to him and he said he only took the garbage. She also said the wind probably blew it away. Just to clarify– today is 2÷25÷11 and there is no wind at all! I then asked to speak to her supervisor and she said even if he was there he wouldn’t speak to me. She’s the office manager and all calls go to her. I then asked for the name of her supervisor and she refused to tell me. I asked for the name of our garbage driver so I could later refer back to this issue, and she refused to give me his name as well. She then said she couldn’t do anything more for me and hung up while I was in the middle of conversation. I called back two more times attempting to ask the name of the owner of ABC, and again she hung up on me for a total of 3 times! We will be canceling our service with them– I guess you get what you paid for: Cheap rates for Lousy service!!! I’d rather pay more for a company that actually cares and values their customers, rather than one that treats them like garbage!