Sears Auto Center

Sears Auto is great. It’s nice when they recognize me and appreciate that I returned for more great service. Give Priscilla an award for her customer service! And get more sales staff.

I am all about great deals and saving money and when I saw a promotion on Groupon for an Oil Change service I immediately called the auto center for more information. Lupe explained the service deal, verified that I qualified for this special, and even scheduled me a same day apt! The service was fast, just like she said it would be. Bring your cars here their service is excellent.

2.5 hours for an oil change! I had an appointment scheduled! When I asked to speak with manager, he was gone for the day. Absurd, first and last time I come here. If I wouldn’t of asked it would of been longer. Ridiculous, this was at Cerritos location x (you thought jiffy lube was bad! This place suggests extreme car repairs.

DO NOT COME HERE THEY WILL RIP YOU OFF.
I came here because I happened to be in the area when all of a sudden my breaks got really stiff.
So then I had them evaluate the problem and PRISCILLA called me back saying that the car had «A LOT OF ISSUES» that needed to be address to prevent other damages and the bill to do all of that would be 2045 $ (yes, two thousand)
Well, I could tell it didn’t sound right and then found out they work for commissions so the more they charge the more money the sales guys make, duh.
So once there I started questioning everything they were trying to make me replace with the mechanics and turns out that all I really needed was a new 10 $ PIECE FOR THE BRAKE BOOSTER.
So you judge, but I think that trying to charge more than 2000 $ instead of 10 $ is VERY MESSED UP.
AND YOU PRISCILLA… KARMA WILL GET YOU BACK, REST ASSURED!

The customer service was excellent, while standing in line the young lady welcomed everyone that walked in. When I walked up to the counter the same young lady reviewed my account, went outside checked my car informed what she saw which I already knew so she wasn’t trying to sell me anything. Great customer service, very kind, I truly enjoyed Priscilla!

Called to see if they could take my car and they were about to close. Really friendly people. Went in for a quick tire rotation. They checked my car out and off I went.
Lady at the front counter made sure everyone was greeted as they walked in. Smiles all day.
Guy working on my car talked me through what was up with my car when he got done.
Would come back here if I needed too.

Came to check my battery (mind you it’s free at any Sears) however I called Downey and they told me that they were extremely busy so if I wanted to get it checked I would have to take it off myself so I don’t have to wait 2 hours! I said forget that! I called this Sears in Cerritos and Ron took care of me, they went out there checked my battery (no good) and they replaced it even though I was 3 weeks past my warranty. I have bought my tires here and replaced all my batteries here! Why I called Downey? I have no idea! Cerritos is my place and it should be yours!

Made an appt and dropped off my car for a tire rotation at 6pm. They told me they’ll get it done by 7pm at the latest (when they close). I was waiting for their text but didn’t hear back, so I ran over to sears at 7pm. They told me it wasn’t done yet and they’d text me when it’s done. I have no idea how this makes sense– they weren’t even picking up phone calls and they locked the entrance door right after I came inside (when they realized they hadn’t locked it). Did they expect me to pound on the door asking for my car??? A little dumbfounded. On a brighter note, my tires are rotated now.

I’ve been having issues with a 2-​year old Bosch OEM battery. Anticipating a long wait, I called ahead. Carlos informed me that there is no wait, technicians were idle. I arrived 45 mins later. Carlos wrote me up. I left and went to CPKs for
A beverage. 35 mins later I returned to find the Technician wrapping things up. Everything as promised. Technician and Carlos were incredibly polite. Painless and transparent. Good Job Sears.

Back on the road and rolling down the highway safely!
I got an oil change at the north Hollywood location a two weeks ago and they discovered I had a slow leak and a cracked boot. My light never came on, the car never stopped on me nor did it over heat but had I not gotten it checked out, it probably would have done all that. I arrived at this location at 9 am. At 11 am, after a thorough inspection, they informed me of the numerous issues my car had and I approved for them to do all the work. I needed a thermostat, radiator hoses, a tune up, a CVS boot and other things that totalled a whopping $ 2200. They worked on my car from 11 until well after closing time and I left at 8pm. My car drives like its brand spanking new. It’s so quiet! I drove all over the valley yesterday from Camarillo to Glendale and I was as happy as bear with a jar of honey! Great job Martin and thank you Jose for insuring my car was safe to drive. I was patient and didn’t complain about the time. I would definitely recommend these mechanics. Job well done! I no longer hear the cracking and popping sound when I make a sharp turning my steering wheel and I no longer have to turn my ignition three times before starting my car! It starts right up! You made my Christmas! Thank you all!

Over all bad customer service. Even paid of my my tire online in advance and till waited in line 45 mins and has to wait for my car two hours. All I got from them was sorry for the wait. NEVER COMING HERE AGAIN!

Had an appointment its been an hour now still they don’t do my car yet, that’s why i called to make an appointment so I don’t need to wait that long for alignment, poor service really waste of time here and this is the second time because I have no choice I bought 3 years warranty for alignment. Waste Of Time to come here. Now its been 2 hrs waiting still they don’t do my car yet.

If zero «stars» was possible, that’s what I would rate this place.
I had a nail in my front tire causing a slow leak. I took it here to get it patched. They said it might be three hours to get to it, it was a walk-​in with no appointment, so it’s understandable.
Four hours later I call, and they inform me it will take another hour and they will text me when it’s ready.
Two hours later. No phone call. I decide to drive there with my other Vehicle to check on the progress to find they haven’t started on it and they still don’t even have a patch for it. «It will be her in 15 mins» they said.
Thirty minutes later. They are closing up and are not going to be able to get the patch and I’ll have to come back tomorrow.
7 hours to fix a flat tire and they couldn’t get it done.
C’mon…

Complete waste of time. Came in to get my brakes done. I was quoted over the phone before I came in they tried adding services that where not needed. my cashier was Lupe. She was not very educated nor did she want to be educated.

Twice we have been here and the rep named Priscilla always wants to make us spend more money than we need to. She gives inaccurate information everytime. Do not come here if you have the option to go to another sears. Or don’t let this girl help you out.

Hardest working front desk/​customer service agent, I have ever seen at the sears auto center!
CONS: There is only 1 customer service agent avaliable for multiple customers.
PROS: She really knows her stuff and isn’t afraid to do it all. If she doesn’t know something (price quote) then she will admit it to you, look it up and return your call right away.
WAIT TIME: 3 – 4 stars. But hear me out, okay no one likes to wait and I did ask if I should make an appt first, but things happen, and the one girl doing it all on her own got busy. Although she had to leave the desk several times to go to the service area and help other customers —guess what, she is really helping people and she will come back for you and help you just as much as she helped the other customers.
ATTITUDE: 5 Stars! Very important here! Lupe, (I believe) was so great at multi-​tasking while keeping a smile and still kind to everyone who is getting antsy in line.
RESULT: 5 Stars, the process was fast and efficient just as Lupe said it would be. This is based only on my experience with the free alignment check only. But because if this experience, I will likely make an appointment here or refer people here in the future.
MY EXPERIENCE: I called in for an alignment check and asked if I needed to make an appt, she said no since there were not a lot of people there, just walk in. I was a little worried about how long the alignment process would take, she (Lupe) took the time to explain how they have a machine that does it so it is done in a few minutes. After getting off the phone, I immediately drove over and stood in line. Only to witness this customer service girl who was all alone mind you, handle phone calls, walk-​ins, walk-​backs, talking to the mechanics face to face, she even helped me pull my car into the line to get a move on. Honestly if it wasn’t for her, I don’t know what sears auto’s customer service would do. She was amazing today (8÷27÷15).

Very poor customer service!!! I walked in and this employee named Erica was so rude and she even got annoyed with my 4 yr old son that was talking loud. She had me waiting when there was no line and she was just taking phone calls and helping others when I was already waiting for a while.

I came in today as a walk-​in for a basic oil change (4 cylinder) at about 10am. I was told that it would take 2 – 3 hours but that my vehicle would be ready by 1:30 pm. Okay, no problem. I head over to the mall to kill time.
At 1pm on the dot, I call to check if my car is still on track for me to pick it up at 1:30pm. I am told by a lady who answers the phone that not only will it be ready, they are actually «working on it right now». Mind you, I’m at the mall. As a matter of fact, I’m just outside the mall staring at my car from a distance. Yes, it is parked, untouched, and absolutely not a single soul was «working on it right now.» A straight up, bogus, B.S. answer from the front desk.
I decide to give them benefit of the doubt on this. Surely, I have at least awakened them to the fact that my car has not been touched and that I’m coming at 1:30 to pick it up. It only takes 15 min. to perform an oil change, after all…
Wrong. I come back at 1:40 pm and to my great displeasure, my car is still parked. UNTOUCHED. 1:50pm. That’s the time my car finally went up on the rack. It’s done at 2pm, to confirm my previous estimate of 15 min. for an oil change.
This was so close to being a 1-​star review, honestly. But the technician outback hustled and got the job done quickly once he finally was able to start. Also, a separate individual upfront was very apologetic for the false information from the lady who answered the phone. So much so that he didn’t charge me for the service.
The moral of this story is: just be honest with your customers. I would’ve had no problem if she had told me they were running 30 minutes behind. Instead, she chose to make stuff up.

I used to go here a lot when I lived in Norwalk. But only came here for oil changes and new tires.
I got a decent set of tires and of course I naturally got my alignment fixed. Usually I would get my oil changed at the same time.
I’m giving them three stars because one of my tires did pop (weird) and they replaced it. No problem. But the wait times were so severe that I would almost regret getting them done here.
I would shop at the mall for like 3 hours and my oil change/​alignment wouldn’t be fixed. I don’t think it takes that long for an oil change. Plus the wait time to have someone service you at a desk is an eternity.

The customer service ladies in the front are the slowest and the most disorganized people on the planet. The line was all the way to the door. They show no sign of urgency to help the waiting clients. The cashier named Erica was so inconsiderate of the people waiting in line that instead of helping the waiting clients in line she called a client back on the phone to give her an estimate. The other lady at the other counter left her station with the line still long and was gone for about 10 minutes. This was ridiculous. The only reason I didn’t leave was because I had already invested 20 minutes of my life waiting in line. Where was the manager of this place? I will never take my car to Sears in Cerritos, CA again! I mean never.
THEY ARE THE SLOWEST AND MOST INCONSIDERATE GROUP PEOPLE WORKING ON THE PLANET.