Pep Boys

This was the worse experience yet with any auto repair shop. I took my truck in early in the morning, with an appt, for a check on why the A/​C wasn’t working. 7 hours later and several calls to the service desk on what was taking so long to determine the repair, I was told the parts needed to replace A/​C motor parts, etc was $ 750. They said the full diagnostics showed a failed motor and it was not electrical. Something didn’t seem right as the back motor A/​C works, so I said NO THANKS and took it home. Sadly the only thing that needed replacing was a small wire that connected the front air motor which had unclipped from the underneath part of the inside passenger space. An EASY fix that they should have caught had they done an inspection at all. This is a SCAM shop!!! Do NOT go there. They are incomplete, incompetent and a sham.

I’m a regular customer of Pep Boys Artesia, CA by South st. I had appointment @ 4pm but I came 15min earlier. After waiting for an hour and 15 minutes for a simple oil change it was done. Then the sales staff lost my key, the guy ask me ”do you have a spare key at home? «What the heck! Nobody’s home and they’re supposed to find my key. How in the world they lost it!!! So finally after half an hour he found it… That was not acceptable and so unprofessional, and if there is ½star I should rated it then. So I am NOT going back there. Take your cars somewhere else. GOOD BYE pep boy!!!

I came here for an engine fix (Solara 2000) Manny had my car diagnosed (Tuesday) and told me a litany of things after which my car would be fixed, so I said yes go ahead. I returned (Saturday) after 4 days they said car is done I paid $ 1,935.00 parts and labor Manny said car is running smoothly and no more problems. I drove the car the following day (Sunday) for a test run, rpm was high and the engine light turned On. I returned the car Monday for an rpm adjustment and resolve engine light On, I picked it up late afternoon and Manny said rpm adjusted and resolved engine light. I went to work that night when I was driving home the following day engine light was On again so I returned to Pepboys for an appt for next day. I dropped off the car 8am wed and made ff up calls, they keep saying their working on it so on and so forth, I went back problem stills there and now the car is overheating eventually I left the car again to them for 2 more days. I returned Sat and told me so many excuses, I got the car hoping they fixed it and thoroughly covered all the basics so I don’t have to return again, WRONG… I drove the car Monday barely half way going to the gym the ENGINE LIGHT ON AGAIN…
Dear Unilocalers especially those who are thinking of having their car repaired to this particular PEPBOYS PLEASE PLEASE DONT !!! Because they can’t even pinpoint a specific problem that an engine light on indicates. I rely cannot fathom this people how they solve car issues, are they really competent, do they need seminars in problem solving methods for vehicle?
I am very disappointed, dismayed, disgusted, and angry to PEPBOYS Artesia. Now I have to go back again to tell them the same problem again and face this people again, and sure enough they will give me a round around of BS reasons.

I wish I can give this place a no star. First of all I came in asking where I can talk to someone about a oil change. They said I can talk to someone outside. So I walked back outside and around to the garage asking where I can get a oil change and they told me I gotta go back inside to talk to someone about a oil change. Bad customer service if you ask me. Second of all I Unilocaled this place for oil change and it apparently said $ 20 for synthetic oil change. I know personally that’s way cheap but maybe it was a sale or something. Then he tried charging me full price when I showed him exactly what it said. $ 20 not $ 20 off. Then he started to talk back. Do not come here. False advertisement. Bad service.

Trust is a word usually not associated with mechanics and auto repair shops. Dollar signs seem to glazed mechanic’s eyes when women are the customers. Finally, I got a breath of fresh air with Charlie working at the Pep Boys on 11 944 South St in Cerritos, CA. My truck was towed in and it’s one of those things where you don’t have the choice to shop around. I was given great service and a price that didn’t break the bank. Thank you Charlie, Guillermo and the mechanic who worked on my truck. (Sorry I forget your name)

I recently took my car to get serviced here. I received amazing customer service from both Chey and Charlie. Definitely a satisfied customer!

I had a complaint before — got a call back from their employee and left me message. I called back numerous times, left messages, and never heard back. It’s been over two weeks…
I also go get oil change from time to time from here when I’m in a hurry — I normally go elsewhere. It’s not my first time getting an oil change, and I always have employees who never look me in the eye, and seems like they do not want to be there, as if it’s a burden to answer my questions/​help me. And it always takes about 50 minutes… I’m not too sure if this is normal to wait this long…
I really don’t know why I keep going back — I guess because it’s close to my house…

Oh man, do not deal with Chaalaay in the service station — especially on warranties — he will make you dig up receipts from your old bank statements; give you a hard time — make you look like you are scamming pepboys even though they know their products such as batteries that have a date stamp in them — like a bought the battery at a junk yard… He even gave the retail sales clerks a hard time after which these helpful ladies said that is he in indeed «lazy» to research.
The burden of proof is with customers even though the proof is plain to see… So disappointed — I have spent almost $ 2k in service at this place but this guy treated me like a scammer. And I believe he knows us.
Having a bad day for him is not an excuse as I had a bad day myself when I had a dead battery — needs alternator change — oil change — belt change. Quote including battery is $ 720 but I need my old receipt to show proof of warranty on the battery — dated 2014 (3yrs).
You can atleast tell if a person is a scammer if a person trying to purchase other services without paying.
Update’ — Feb 2016: Chaaalay gets redemption. He gave me a good deal on my shocks and oil change — and have me $ 200 discount — total cost $ 905.
Ok, will give him 5 stars.
All is good now.

I come to this Pep Boys all the time for oil changes all of the time! The service department guys are ALWAYS professional, quick and courteous.
Today I stopped in because one of my headlights was out and I was a little disappointed when I pulled up and saw ever bay in the service department was full.
Deciding that spending the time to get my lights fixed as opposed to risking a ticket was the better option, I reluctantly entered the store and there I saw him: LOUIS, the man who would change the course of my Sunday afternoon!
I explained what I needed (quite simple but it makes me sound like I’m a girl who knows cars… or so I like to think lol), and he informs me that it will be a 2 – 2.5 hour wait. My heart breaks.
But then, he says these magical words «Well which one is your car?» We walk outside to my slightly used Nissan Sentra and he pops the hood, checks out my lights and says some even more magical words «Oh you can buy these inside and I can pop them on for you really quick!» Jesus himself was surprised like I was!
In and out in $ 30 and 10 minutes later I am telling the tale of Louis, one of thee best at the most amazing Pep Boys ever!
Thank you. Thank you. Thank you!

One of best customer service I experienced in quite sometime! I spoke to «TIM» who used his professionalism to assist me in finding me a part that I was informed by other auto parts stores didn’t exist. Within minutes and the use of simple technology he resourced the part I needed for a 1989 s10 which was recently recovered after being stolen and been stripped. This $ 20.00 part allowed me to make my vehicle driveable again! So without saying this will be my 1^st call for replacement parts for my 27 year old everyday car!

I have been coming to this location for years now.
It is located in a small plaza but it takes over about half the parking spaces which allows its customers to have easy parking.
The store recently redid their in store layout which makes it seems more busy but it is still kept very clean and tidy
The service attitudes of the employees are pretty good and I haven’t ran into any service issues.
I was able to take advantage of their free battery replacement of my Bosch product that gave out earlier than expected by the manufactures warranty. They made the switch out easy and painless.
My husband also recently had his battery changed on location for his convertible Saturn. He got a really good cyber Monday deal (online) which also allowed him to add the labor fee ($ 45) for full service.
The process took about 1 hour and 40mins since his vehicle’s battery location required removal of his wheel and careful displacement of the fender. The technicians are knowledgeable and did a great job.
I will continue to come to this location for my auto part needs.

Awesome staff… came in about an hour before closing to buy a new battery & have it installed.
Took about 30 minutes to complete the install, due to having a few more customers in the Service Department.
Even though we didn’t feel as if it was taking a long time the staff was very apologetic for the time & thankful to us for waiting.
POINTS for having a comfy waiting area with stuff for the kids too oh & ofcourse for selling snacks to keep the kids happy.

Came to get my battery checked this morning and apparently I had to get a new one! It is what it is! After everything was done I paid and left. Opened my truck and there’s grease from the guy getting in and out so I went back in and asked Jose the nice guy that was helping me if he had any wet naps because there’s grease. This guy over heard and with AN ATTITUDE asked me what grease? And I said who ever that was working on my truck left grease, again with ATTITUDE, he said show me. I showed him and he said I’ll go get something went back into the store and he started talking shit in Front of me and in Spanish. News Flash you don’t have to be Hispanic to understand Spanish! Just because I’m Chinese it doesn’t mean that I don’t understand and it’s freaking RUDE to talk shit about a paying customer that just gave your store business!!! So this ass goes and tell the guy that I was making a big shit about nothing and the guy that was working on my truck apologized for leaving the grease. All I wanted was a one nap so I could clean it myself. Such a simple thing and he had to make it so darn big!!! Good Lord!!!

Warning! Auto repair scammers!
I had the suspension and steering completely redone on my car at another shop. Of course, the alignment is way out when you do this so when the rebuild was done I brought the car in to this Pep Boys for an alignment.
After the car was on the alignment rack for about 30 minutes the shop manager told me that I was going to need a special shim kit, parts and instal would be around $ 220, alignment another $ 80. I asked him why and he was pretty vague but said that it was way off. His tech came over and told me the alignment was way off and tried to convince me I had been in some sort of accident, that the right side of the vehicle must have been seriously hit. I explained to them that the car drove fine that morning, I had just had the suspension and steering rebuilt and now it is off, and that’s the reason. They wouldn’t have it and tried to convince me I was in an accident.
Next morning I took it to Just Tires, 50 minutes on the alignment rack, $ 79 and its straight as can be. No «shim kit» parts or additional labor. Just a standard alignment, the guy told me the toe angle was really off, not a problem, simple adjustment.
Oh, also, Pep Boys told me I needed 4 new tires. Just Tires checked them and said my back two need to be replaced but the front two were in good condition at 60% tread.
Pep Boys scammers! So cliché for a repair shop! I’ll give them the benefit of the doubt though– maybe they just don’t know what they’re doing.

Popped in this morning to find a replacement bulb for my car’s headlight. Walked in and asked a lady working there if she could help and she asked me a few q’s about the make/​model of my car and whether it was for the high or low beams and within less than 5 mins I was out the door with my bulb. She even let me know that there were different brightness options for the new bulb. Thanks, Pep Boys lady!
Very pleased with the experience. Hopefully the hubby will be able to easily install this bad boy.

The tire service and auto service departments have the worse customer service. This is the 3^rd time I’ve come in and asked questions and the men are very rude. They always act like they are too busy to answer a simple questions. The short Hispanic or Filipino guy wearing a white shirt l, is VERY rude. He spoke to me as if I was stupid. most of the mechanics do not speak a freaking lick of English!!! I understand they are busy, but one person tells me one thing and another tells me something else. I rather spend more money at Sears or the damn dealer than deal with these ignorant fools.

My car started making a loud sound after several weeks of getting an alignment here. I trusted the staff here. Today, I had an inspection and my rear tires are ruined. The alignment I got here completely jacked up my car. Never coming here again! Cheap job and cheap quality of work!!! Don’t trust them!

Bunch of slow, oblivious, and incompetent employees here during the Saturday noon shift. I really can’t believe these absent-​minded idiots cannot handle cashing people out in a reasonable time. The guys at the service and tire counter are completely lazy and won’t bother helping at all. HOW IS THIS LOCATION STILL RUNNING BUSINESS WITH IT’S LACK OF CUSTOMER SERVICE???
Don’t come here.

Bad Service.
I dropped my car off to check my air conditioner. Since I had no ride to go back home I hang around eating breakfast nearby restaurant. Make long story short they did not touch my car since I dropped off.
I asked my key back then went else where.
Hey Pep Boys you guys just lost $$$
I fixed air condition at other place. Paid $ 990.
You guys don’t fix air conditioning???

This location is close, convenient and 4x more helpful than the other 3 locations I had checked out previously. Needed a replacement for a custom part of my truck & Manny and Tim went through all possible options to help me out. Finally, they ordered the part for me and when it came in, they had it put on in 5 minutes.
So glad I came to this location. Their customer service is great & they are very attentive. Manny and Tim are very friendly and definitely go above and beyond to help a customer out. Thanks a lot (: