Old Navy

Went in today looking for more jeans for work. Shannon approached me and asked if I needed assistance and honestly she is a genuinely nice person! She helped me narrow down my search and I ended up with the perfect pair! I saw her interacting with other customers and she has great customer service! They are lucky to have her there!

Wow! This store was a disaster! I paid a visit on a weekday afternoon specifically to purchase some high waist Rockstar jeans. When I found the table, however, it was quite a mess; a big mess actually. I asked for assistance. The Manager on duty (funky colored hair) indicated she’d be right over to help but got side-​tracked at the register. Meanwhile, I started browsing in nearby racks. Eventually I made by way to the back of the store where I picked up some toddler girl stuff. Where has this manager gone? I went back to the rockstar display and found that the manager was now on a register while there weren’t any employees assisting customers on the seeking floor. Other customers throughout the store were commenting on the lack of service and the disorganization of the store. It was clear at this point that I wasn’t going to get any assistance soon, so I ventured over to the boys area and selected a few pairs of jeans for my son to try on. After all, one cannot beat the price of the kids’ denim 2/​$ 30 is always a spectacular deal. With jeans in hands we went over to the fitting rooms in the middle of the store. Ugh!!! If the store wasn’t already bad enough, you should have seen the piles and piles of unorganized mess that was in these rooms. None of their fitting rooms were clean nor empty — yikes! This is an opportunity of theft just waiting to be taken advantage of. Anyway, I cleared a room out enough for my son so that he could try on some jeans. We made our selections and headed to the front. We were in that store way longer than we wanted to be; especially considering how extremely messy it was. It was not a pleasant shopping experience at all. And to top it off, I ended up not even buying myself a single thing. Help never arrived; nor did the manager ever apologize for not having helped. She just completely forgot. Honestly, she wasn’t that busy, she didn’t seemed stressed out… I would have been if I were the manager of the store. I wish I would have taken more pictures but take my word for it, it was horribly and frantically MESSY!!! I was happy that Old Navy had finally returned to Cerritos, but I can’t say I’ll be shopping here much fun the stores condition doesn’t improve. I can’t shop this way. And no, it’s not the clientele… take a look at the neighboring stores… they look nothing like this Old Navy. Old Navy needs to respect its product and customers and staff their stores accordingly. I think I’ll stick to shopping Old Navy online.

Don’t know why there’s so many bad reviews .
But I LOVE their men’s joggers their so so comfortable it’s a cool store overall as far as long lines I haven’t encountered any and as far as customer service it was great especially on the phone with corporate … I had called because of a promo code they had and it wasn’t working for me turns out the 40% off promo code was expired but she gladly over rid the prices for me and I didn’t qualify for $ 50 free shipping which takes 7 – 9 days and she then again over rode that and got me 3 – 5 days shipping it was the best way to keep a customer happy !!

Great customer service! Jessica is warm, and helped accommodate my needs for appropriate job interview attire.

This store has the worst customer service, I’m sad because this store just opened (a 5 minute drive from my house) and I was so excited to shop here.

Doesn’t seem to have as many items as other stores. They need shades on the windows. Everytime I’ve been in there the sun is blinding, and it distracts from the clothes. Kinda disorganized. I was looking forward to the new Old Navy, but it’s not as good as the LB Old Navy.

This store and employees/​management are horrible. No regard for customer service and a bunch of inexperienced kids working during their biggest holiday sale. Not only did I wait a ridiculous amount of time in line but when I mentioned that they could use more than 2 cashiers I received attitude. The worst part is that none of the associates cared or even pretended like they wanted to be there working.

Wow! for a brand new store, this place is a disaster. It seriously looks like bombs went off everywhere. Yes it’s the holidays but no other store I have ever been into during the holidays is THIS messy. Get it together!

A very long line on Saturday night and only 2 cash registers are open. This is a very bad management! If I could give this store NEGATIVE 5 starts, I would!

Messiest most unorganized store ever, one slow cashier with 7 people in line. Other «team members». Standing around chatting. Girl with purple hair very rude and acts bothered if you ask for help
New store should be in MUCH better shape
Multiple sale signs on on one shelf cant tell price of anything.

Poor customer service, the girl at cashier number one she didn’t look happy. She fake smile. She snitch my money. She didn’t want to said thank you. She has a bitchy attitude. A

This store is not open till midnight got here since Unilocal said midnight I was excited guess I’ll be back tomorrow then I’ll be able to give a better review of what I think about the new store but from what I see looks organized

Just recently shopped Old Navy in Cerritos. Ooh yeah!!! Customer service is Eh, but still happy to have an Old Navy near the mall. No special deals so that’s not cool. Otherwise, you can find good deals on their website.