Express

Customer service terrible, I was looking for gift cards (the display at the register was empty) so I asked a guy if they had gift cards. He pointed tiki another display, and said sarcastically, over there where it says gift cards. How rude! I’ll go sound my money somewhere else.

I had the BEST experience over the phone with the associates working at this location. Katie was amazing! She went above and beyond to try to locate an item that I could not find online. Unfortunately the item had already been sold.
Then, later on that day, I ended up going to the store since I was in the area and witnessed incredible customer service towards me and other customers. The staff was incredibly helpful, knowledgeable and accommodating! Alia, the manager also went really out of her way to help me find a couple of specific items. This whole team is amazing!
I will definitely go back!

Terrible service… they don’t ever pick up their phones. I would have to call another store and that store would have to call this one and they would pick up for the stores, but not for their customers… I’ll be going to have to write to their customer service department about this.

First time shopping at this express and it was a pleasant experience. I’ve been to others before, but they don’t have as much variety as this specific one.
The employees were very friendly and patient. They would go out of their way to make me feel comfortable.
I got some amazing coupons with my purchase! I will definitely come back to shop here!

I’ve shopped at this Express for over 10 years. I have to admit that the last few years have been a major disappointment in the lack of customer service and the lack of care and organization at this store. The jeans, which are my favorite item to buy here, are just strewn about. I sometimes have to check multiple racks and shelves for a certain style or size. The dressing room is chaos, oh and usually when I want to try on stuff, I have to flag down an employee to open a room because they usually aren’t in the dressing rooms. As other reviews mention, the workers here socialize more than doing their actual job and helping customers. I also rarely get greeted entering the store. A few times that I’ve checked out the line was long and the cashier didn’t even say a simple «sorry about the wait» Umm, that’s basic customer service, isn’t it supposed to be? I don’t mind waiting in line, but if it’s long I appreciate when workers acknowledge that. From now on, I’ll drive the extra couple of miles and visit the Lakewood Mall location. The store is bigger, they have more styles and sizes and the merchandise isn’t just shoved on tables or the floor. The Lakewood workers are friendly and they actually do their job and help customers out. Or I’ll just shop online to avoid the whole hassle of visiting the Cerritos store. 3-​stars because I still like the clothes here, but 1-​star for the look of this store and bad service.

Today was the first time shopping at this Express and was extremely satisfied with customer services and energetic personality. I was help by a young lady name Jessica and was having a hard time finding clothes that was my size. She took the extra time to look for the clothes I wanted and made sure I was pleased. There’s not alot of great customer services anymore but will definitely be coming more to this express.

As much as I love and shop at Express i have never been to one where the employess dont even approach you yet even make the effort to assist you. Walked in there looking for a few jackets and tee’s and not one associate approached any customer. On the contrary customers approached the associates at the register while they were folding didn’t pause to help. As soon as the customer stepped away they went back to socializing. Overall the quality of customer service at this location isn’t as excellent as other locations. Left the store without purchasing anything.

This store needs new management! There’s a mess everywhere, probably the easiest place to get expensive clothes for free! No help in the dressing room or anyone watching to help you into the rooms. Worst express I’ve ever seen.

I would never come here. Its dirty with tons of dustbunnies. Unorganized and employees always socializing…

I came to this store to return a item and the cashier was extremely rude he didn’t introduce himself he didn’t make conversation with me or anything! Customer service was at all time low! Companies need to realize that customer service is important now a days! Bad customer service will not bring customers back to purchase things

As I walked around the floor there were no employees. I helped myself to the dressing room. I waited in line while the two cashiers helped one customer with a return. I was only in line for five to ten minutes when two other employees came in from break. I was at the store around 5pm so it might be better to consider staggering breaks so that more employees are on the floor during peak shopping hours.

Forgetting names is my middle name.
Bought 2 fitted shirts here, orange and blue. The ladies were very helpful and quick to help me. I was gone before I knew it. My kinda shopping.
Turning down the music a little bit so I can hear myself think wouldn’t hurt at ten minutes after ten in the morning. I’ll be back.

If i could give this store negative stars I would!.. the retards that work at the store. are ignorant kids who have no clue about good customer service!!!
I went in a while back looking for pants. and I asked the guy, (who by the way, looked like he could afford to eat a cheeseburger) i asked him. if those where the only sizes he had.
He literally looked me up and down and said, «I’m sorry but yeah. we only carry small size, nothing on the plus side» as he said plus side, he did the little quotes with his bitch ass fingers!
At this point, i wanted to fucken punch him in his face… for being rude…
I don’t get it… not only skinny guys like to dress nice… and besides I am not a fat ass, I just actually look like a man, and wear man’s size clothes. not that skinny jean shit!

This is a place that I’ve been coming to for years. I got caught on by their jackets at first and now I’m here for their great dress shirts: the 1MX, MK2, and the new TX8. Their jeans are really nice as well. It is a very modern clothing store. The staff is welcoming and helpful as well. The pricing is a bit high which is the only downfall but the sales, coupons, and «shop at the box» make these prices more fair.

I am a personal fan of shopping at express. even though most of the time i cant afford many of the things that are being sold here, when there are stuff that i really like, i try and see if i can buy it.
came here a few days after christmas and they are having a huge sale right now on clearance items.
I bought myself a sweater vest that was originally $ 50 for $ 17 (including tax)!

so this place seriously sucks.
it’s small and their stuff is almost always unorganized.
when they have sale stuff it’s like a firehazard. everything is everywhere… shits on the floor… i would consider 2 stars, but the only person who really understood customer service was the cashier… not even the managers.
they really suck here, and previously working for express, i know why other express store’s don’t care about them either.

I’d like to take this opportunity to thank my parents. Thank them for giving me the gift of extremely long legs. Now when I say my legs are long, it may be a bit of an understatement. My inseam is approx 36 inches. That being said, I absolutely DESPISE shopping for long pants.
However, I LOVE the Editor pant at Express. Its perfect in every way. And the Long size just happens to cover my legs (and ankles). Its an extremely versatile pant for work, and comes in a ton of colors. My one gripe– whats up with not having ALL colors in LONG sizes?! This particular Express location only has Black and a light Gray color in the extended inseams. They had a few other colors, but only in the regular or «R» sizes. Thanks, jerks! haha! It seems like this Express store is on the smaller side though, so I wonder if one of the larger locations may have a better selection. I wish I had asked!
When I went this past Saturday, they happened to have all Editor pants on sale for $ 59.50 or something around that. I was pretty pleased about that. When it comes to pants and price, I don’t really have any room to bargain shop. I’ll take what I can get!
Service was pretty good. There was one girl at the register that got kind of snappy when the Beau asked her where the fitting rooms were located. I also thought it was funny when I entered the fitting room that was started for me, and it magically had more size 4 clothing mixed in with the clothing I had chosen to try on. Jeans. Capris… more Editor pants. Interesting… Good try though! Admirable effort.

I’ve only bought a scarf here once last year and the main reason I don’t come here as often is because the store has no appeal from the outside looking in.
There are usually bins of clothes just waiting for you to rummage through. This doesn’t make me feel encouraged to shop there, especially since a normal purchase here would probably end up costing you upwards of a hundred dollars. For that price, you should demand more customer service, and a cleaner and more organized shopping environment.
Today, there were just a ton of people trying to vulture for post-​holiday bargains. It wasn’t very motivating to also see empty walls, as if they were going out of business. The prices are a tad on the higher side, but, I feel that instead of buying here, you might as well go all out and get designer stuff. Hence, why I don’t go here that often.
The staffers were pretty cool in that when I did buy that scarf last year, they were out of stock initially, but they were cool enough to nab the one on display from a mannequin. No feelings hurt there!

Come in, buy some pants, ignore everything else, and leave. Good customer service is a crap shoot here, but I’ve yet to be blatantly ignored or witness some belligerently lazy employees.
I come to these stores for one thing and one thing only — Editor Pant.
Black, Stone, and Pin stripe. Size 2 Original Editor, Low Cut, Straight through the hip, Slight Flare.
Easy, consistent, always in stock, and unwavering prices. $ 182 and 10 minutes later, I’m in and out and on my way.

I heart Express! Especially this one! Everyone’s great. My «personal shopper» left though so service has been lacking a bit. I always find something to buy here, which isn’t always good, but it’s great for when you need a little something. I love their accessories, tops, jackets, pin stripe pants, and tanks.
Do not get an express card! If you do you will be majorly in debt! Well, at least they send you lots of coupons to help you max out your card. :)