Coach

Karina is awesome! Ask for Karina if you go to this coach store. She helped my fiancé find the perfect purse for me and when we came back she helped condition my leather purse because it got caught in the rain. The purse looked just like new and she even engraved my purse tag! Wonderful customer service and Karina is the best! This is now my go to Coach store for any future purchases!

Amazing customer service! I went in there clueless on what I wanted to buy (as usual), not only was I helped, they nailed it on the gift. The manager was very helpful even asked that I bring back the bag later so that thy could engrave the tag with my gf’s initials.

I would like to thank Perryon for the wonderful treatment and for a very friendly welcome. If you’re looking for great wonderful stuff, go here! Ended up buying some nice pieces and would possible go back for more

You can’t go wrong with Coach!
I done gained a gang of extra points with the wife buying gifts from Coach.
I like this store better than the Manhattan Beach store which was my original go to Coach spot. The staff is professional and the store is usually stocked with the trendiest items
Coach is the shilzz

This Coach boutique is inside the Los Cerritos Mall (it is not a free standing store), it’s across from Godiva which is down the «hall» from the Apple Store and MAC :)
I have always been a Coach girl. I may be one of the few to say that I do not like Louis Vuitton at all, plus I can get two Coaches for the price of one Louis Vuitton… yeah 1 purse VS. 2 purses… Ummm I’ll take two!
My local boutique used to be the Pasadena Paseo Colorado store. The girls were amazing and I always got the inside scoop about new releases. Unfortunately Pasadena is not so local for me anymore.
So, today I decided to do my husband’s Christmas shopping for me :) I had no intentions of stopping at the Coach store but as I walked by I happened to glance inside and was transfixed by the color plum dominating the interior of the store. I was pulled in (against my will) like a black hole sucks in light.
OMG! ladies (and gentlemen) plum is the color this season (plum is like my 3^rd favorite color). They have some beautiful designs in plum and as I perused the store; I made eye contact with a beautiful smedium (cross between small & medium) plum purse with «champagne» metal trimming. It was love at first sight!
Needless to say, I am now the proud owner of a new Coach purse YAY!
Aside, from that when I entered the store I was quickly greeted by Teresa who was very nice and helpful. The cashier was also very friendly and patient with me (had some last minute decision issues). I think I have found my new Coach boutique.
Note:
My only issue was that the display model was the only one left. That’s when my snootiness kicked in. Though it was in perfect condition I didn’t want a purse that had already been man handle. So, I had mine order from a different store. Sadly, I was unable to walk out with my new purse but I look forward to getting it in the mail at no extra cost!

My g/​f bought over $ 1000 in bags from this place to give as gifts to her family and friends. When she bought them, everyone was friendly and professional and she had a good experience. Unfortunately, one friend asked for an exchange and that’s where things went bad fast. We brought the items back to the store, in their original boxes with tags attached. Unfortunately, the aunt lost the original receipt which we showed her. Since we paid by credit card, and even had 2 items shipped to our home, we ‘incorrectly’ assumed they could verify the purchase and refund our money. Boy were we wrong about that!
We planned to exchange for a few items so ended up with ~$ 300 to be refunded back to us. The associate that helped us was friendly, and called the main office to verify the date of purchase and purchase price for us. They had all this information since we had the order number in an email and they found it in the system. However, they said they would not refund the difference back on the credit card since we lacked the receipt. I ended up with the shift supervisor who told us that unless we produced the original receipt she would not refund us our money and only give us store credit. I even inquired that if I had a faxed copy of the receipt from the aunt would that work? NOPE — only the original receipt. I mean, wtf?! You already verified the purchase, purchase price, date, and order number, and you won’t refund us even with a copy of the original receipt? Is this 1990 or something? She tried to convince us it was for our benefit that they had this policy since they didn’t keep customer payment information, but it simply came off as policy to avoid giving you your money back.
Sorry, with such a small selection of products here anyway, I’d rather give my business to the coach clearances sales they do on ebay or go to a full service shop for better selection before ever dealing with this place again.

I love this boutique for Coach.
Everyone here is super friendly and enthusiastic, very knowledgeable of the current and prior lines. I don’t get the snobby looks from the sales people, like I do at other Coach boutiques. I appreciate the effort they go through to ensure I get everything I come in for, even if it means placing an order. I get prompt phone calls when my package is received, and every purchase is always gift wrapped for me without hesitation (after inspection of, course).
I had a defect with one of my Madison bags that I had bought a year ago, and they replaced it for me without any hassle. Then my boyfriend had an issue with the wallet I bought him, and again, replaced it without any hassle.
There’s no pressure to buy, and they help you make a decision between products that works for you (when you don’t have a shopping buddy to consult).
And after all of that, I get a hand written, personal, thank you card in the mail. So sweet. :]

I am NOT the kind of girl that would ever, EVER carry a Coach bag, which is obvious from the second you get a glimpse of my handbag, but this did not stop Krystal from being absolutely pleasant and helpful. I end up having to buy Coach merchandise (against my better judgment) about once a year, and I would absolutely come back to this location.

I just received another card from Christina (no gift card, but still how cool!) Saying how sorry she was that she missed me and telling me to enjoy my wristlet. I love the whole Coach experience and will be back in 6 to 8 months for my next Coach bag!

Love this Coach store! I’m so glad they decided to bring one to Cerritos because it’s hard to make the drive to the ones in Brea or South Coast Plaza sometimes. They have great service at the Cerritos location. Alana is usually the SA that helps me out and she’s fantastic. She knows my tastes and is always there to point out the newest goodies. She also knows her stuff and is very helpful and informative. The only down side to this location is their limited selection. If you’ve been to a larger Coach boutique, you know they have much more merchandise. However, you can order ANYTHING they don’t have available in store and they ship it free of charge.

This is now my go-​to COACH store!
The customer service is SUPER friendly… the girls there were soooo nice and really make you feel welcomed= unlike the staff at locations like the South Coast Plaza.
The inventory at this location is minimal compared to the merchandise available in Costa Mesa; but regardless I really like this one better.
I got a really cute purse today & can’t wait to go back here once the holiday shopping madness has disappeared!

Recently went to coach and loved my experience there. I rarely come here, maybe once in a while. But everytime I came in I’ve always hard great experience with this particular store.
The man that helped me was a Latino man named Greg. But he made my visit there very great. Very nice and caring! Wasn’t every sure about there new styles. I’ve always loved the old C style they have. But their are some great looking new ones.
I was semi in a rush to get in and out. Just came to buy my sister her bday gift. I dread malls. Just wanted to get in and out. He helped me pick style and colors as well as giving me opinions on what’s better and what’s not. Even gifted wrapped the present for me. So it was good to go.
After I had purchased my sis her Bday gift, about a week later a received a card in the mail from coach. It was from Greg. It was a thank you letter and a coupon/​gift card for $ 50 on your next purchase. Aww what a sweetheart he wrote heres a little something to help you get a purse for yourself. Man I love this place. I has become my new favorite coach store yayy!!!

Let me start off by saying that going to the Coach Store is not something I do everyday, not even occasionally. The first time I went the service was Awesome! Corina is the young lady who greeted us and made sure that all our questions were answered.
The second time we went the service was HORRID! I’d love to tell you who the young lady that «helped» us was, but she wasn’t around long enough to get the information, not even the help.
My wife and a really good friend of ours went again this past Sunday. .with hesitation. LUCK LY Corina was there and everything was better again. She listened to the last experience that I had and really made me feel like she cared. The fact that we talked about our personal lives made it even better.
So. . when you guys go into the store ask for Corina, she’s GREAT! Al tho you may have to wait a while since she’s getting MARRIED. . Congrats and have a great Honeymoon. enl

I came here last night in hopes of using my nifty 25% off customer coupon. However the selection was SO minimal that it was a wasted trip as I ended up getting nothing. The only reason that they get three stars and not two is that the staff was SO friendly and helpful and eager to please. I was almost sad that there was nothing that I wanted to buy from their store. I really was hoping to find some cute jewelry or a pair of shoes but there was only a few pair of sneakers and a very limited jewelry selection. If they had something I wanted I would definitely buy it from here.

I seldom visit Coach to check out their new styles, but was not pleased with the size/​variety/​customer service for this store. I guess with all chained stores, you have to compare to see how this store is relative towards others. This store is dinky and thereby offers a much smaller collection. I wouldn’t know if it’s a store, but rather a boutique. I decided to check out the prices for a certain wristlet and found the price on the price tag to be ripped off. I would had waved down an employee, but they were either understaffed or didn’t care too much.