Enterprise Rent-A-Car

I rented a car a week ago and their customer service was great and I enjoyed the rental. One glitch was Sirrius radio went down temporarily but it wasn’t and enterprise issue. Sirrius radio did a download and they’re systems were down. But the car I rented was great and I appreciated the managers hospitality.

Steven !!! He was the best person to deal with here. Definitely will get all my friends and family because of him. He made us feel very comfortable and made sure we left very happy. I’m very glad enterprise has great employees like that. Steven you’re awesome !

Steven is awesome! I came in to rent a vehicle after someone rammed my car and I had to take it to service. I have a toddler, so he was so amazing at finding me a car I liked. Mind you, it’s just a rental, but he wanted to make sure I liked the car. Great management. This place is great. Ask for Steven!

Thanks for the reminder to review you and why I prefer Hertz. What terrible service I received at Cerritos Auto Square.
I was very happy to be picked up at home I think this is a great service that you offer, but boy did it go downhill from there.
First asked by the driver who picked me up if my wedding ring was real? Seriously dude, RUDE, not okay. Then when I walked into the facility I don’t get a hello, what I got was «A be with you in a minute» greeting. Once acknowledged with a «Are you renting with us today» it was a quick swipe of my credit card told to sit for my name to be called. I had to mention to the salesman that I wanted to pre-​pay gas and to confirm that I was getting a standard car. I mean come on Enterprise just by engaging me in a conversation you might have been able to up sell me on a feature like Sirius Radio.
I was then walked outside by the rudest sales lady who began to badger me about not buying the insurance upgrade. First this should have been addressed inside with the person actually running my card and handling the transaction. Not when I’m trying to get into the car to go, it was sleazy and pretty disgusting. She also asked me for the name of my insurance company and what my deductible was. What the? are you kidding me I said no. I’ve never been asked who I was insured by and what I pay. AGAIN just Rude!
Also when is a compact Jetta a standard car? I paid for the luxury of space by upgrading to the standard size. When I mentioned to her that this felt more like a compact car instead going through the spiel, she told me that if I wanted more space I should have gone with an SUV.
Okay Wow, Done. Bye Enterprise.
I’m okay paying more to your competition as they have always given me great customer service.

I needed a car the day my car would not start. I arrived at Enterprise a little late and they still waited on me on a Sunday afternoon. Abraham was so kind and helpful to me. He took me right to a nice car and explained some of the controls. I could not have asked for better treatment on a upsetting day. When I returned the car Richard waited on me and asked if they could have done anything better to help me. I told him they were wonderful and if I ever need a car again I will be going to Enterprise. Thank you gentleman for your help.

Wow… where do I start? How about here: I’ve never been treated so poorly by a major corporation in all my life!!! This location should be investigated by its corporate office because of its horrible customer service! Specifically by one of there employees named Ryan Harris (who says he is the manager… but who conveniently doesn’t have business cards when you ask him for his). Let me start at the beginning:
1) Friday April 1^st 5:00pm Dropped off my 2015 Jeep Grand Cherokee Limited at Jeep in Cerritos (Chris is my service rep helping me) to fix a broken part covered by the warranty. Part is on nation wide back order and I am told it can take 1 – 2 weeks to get part and fix (just found out yesterday its now 4 – 6 weeks). No problem, Chris helps me and gets me a rental from enterprise. So far I’m happy and no problem.
2) Go to enterprise across the way and was helped by a very nice latina rep from enterprise and she gives me a Chrysler 200 and I asked the young guy who did the inspection and handed me the keys if I could get something «comparable» to my Jeep since I do a lot of driving due to my career (I take clients, prospects, and others out to lunch, go to meetings, and things like that on a weekly basis) and he said they are only required to give me a «full size vehicle» but that I could call tomorrow to see if something new comes in. No problem, told him thanks and that I’ll call tomorrow. So far I’m happy and no real problem… however the car smelled like a old motel and was not comfortable at all… decided I definitely need to upgrade to a suv type for work and comfort.
3) Called Saturday morning around 10:00am and a female answered, said they had nothing but would call me back if something came in. I said «ok». She kept her word and called me back around 11:30am and said the main location around the corner had a Jeep Patriot…“am I ok with that”…I said «sounds ok, i’ll be right there». I had no idea what a Patriot was but figured anything would be better than the Chrysler. I was a little disappointed when I saw it but it looked ok so I took it home. Before I left I asked if I could call back on Monday to see if they had an suv available like my Grand Cherokee or similar… they said sure. So far I’m happy and no problem.
4) called Monday but no cars available
5) called Tuesday but no cars available
6) called Wednesday morning around 11:00am and was told by a guy that they had a Jeep Cherokee. Told him I’ll be right there around noon. showed up and they gave away my car. Went inside and waited patiently, when it was my turn I decided to stay calm and see what happened. they gave me some «BS» story and said there was nothing they or I could do. I was upset but stayed calm and RYAN said he would call me later and he could arrange a drop off to my house. RYAN never called. Now I was upset… but stayed calm and made sure not to overreact. Decided to drop by tomorrow.
7) Dropped by the next morning. RYAN immediately recognized me and seemed to get a little nervous. he said nothing came in and that things have been crazy. I explained to him why I wanted a suv and he told me their policy about «full size vehicles», I said I understood and was pretty calm but I told him to see what he could do. he called the office down the street in Bellflower (on artesia) and they had a 2016 Jeep Cherokee (not Grand but that was ok) they could hold for me and were waiting. Said thanks and immediately went down to Bellflower. The guy who helped me there was extremely nice and courteous. I got my Jeep Cherokee and went on my way. Now I was happy and had no problem.
8) NOW TODAY HAPPENED (ALMOST 2 WEEKS LATER). Was driving down hill, stepped on the brakes for red light and the steering column «locks up/​stiffens» and engine light along with «red steering wheel» warning light comes on. I could not get it to work and it was pretty frightening. I managed to pull over and the only thing that fixed it temporarily was to turn off the car and restart it. I managed to get back to my office and I called Cerritos and told them the issue. they said for me to call tow service or that they had a Ram Truck. I told them i’ll be there in 40min because it seemed like the easiest way to fix my immediate situation. Then he said something that seemed a little insensitive, he said «this will be your last swap since its your third». I kind of ignored him and got on the fwy immediately with the steering wheel stiff the whole way… scary.
9) Got to enterprise and RYAN insinuates that I am damaging the vehicles since this is my 3^rd swap and that I have reached the max swaps and that I could be responsible for the damages. He says one more swap and the contract ends/​voids. Are you kidding me? He completely ignored the fact that I was driving a dangerous vehicle. RYAN was so rude and should not be a manager. This guy is a smug and condescending young jerk!
I am filing a formal complaint

I rented a car since I got rear ended. I wasn’t supposed to pay any cost out of pocket since the accident was not my fault and the other person’s insurance was going to cover everything. 2 WEEKS later they charge me for 3 day insurance that I didn’t even agree to. I’m still in the process of trying to get my money back. I called them and they seem to not care and told me they would verify the contract I signed with corporate office. Like yo, how do you not have a soft copy of customer contracts and why do you have to go to corporate office to get it? I have the copy of the contract I signed and I declined all 4 protection options since I already have insurance. I would never come here again. Charging people 2 weeks after they rented for something they didn’t even agree to is shady af!!!
Update: Finally got my money back after a month of waiting. I had to threaten to report them to the BBB before anything got done. Unf*ckingbelievable. Apparently after doing some research, this isn’t the only Enterprise that is shady. It is a problem nationwide. I would honestly never go to Enterprise for a rental ever again.

Terrible service. Completely mislead by people on the phone regarding availability. Customer service has drastically deteriorated. Appears they only want to get people in the building. I would choose another rental car service.

They got really really bad attitude! I rent the full size car but they guys gave me a standard one! When I asked them if I can change the right one, they were so rude, and told me the car is full size one! They made me feel so bad!!! I gave them one star just because I have to!!! The Worst experience Ever!!!

First the people at the counter are all stress out and you get more friendly service at the DMV than this place, if you buy a car insurance from other company than them, they won’t let a second driver drive the vehicule, then once you ready to get your vehicule they will try to give u a minicargo car, with a big logo of them, so practically u doing free advertising, after denying be their advertising dummy, you have to wait 2 hours waiting for a car they give you .
When u come back to turn your car, they ask you if they did a 10 but more like they deserve a 6 because lack of friendliness and lack cars

I’ve been renting a car since I was rear ended. Bummer, right? Well, my first trip to Enterprise, the guy who helped me used, «No worries,» before and after every sentence. Obnoxious. He also noted he was going to charge me more because they didn’t have a smaller car available, my insurance only covers $ 30 a day, so I’d have to pay the difference… Isn’t it Enterprises fault they don’t have a smaller car? Why do I have to pay more when you aren’t meeting my demands as a consumer.
I called and spoke to Tony, a very nice man, who said when I come to swap the car, he would look at the charges and remove them since he felt they were unneeded since they didn’t have a smaller car available. When I went back to swap that car out because the tags were expired and the maintenance light was on, the girl who helped me (totally don’t remember her name) was so nice and polite. She even helped me move my stuff from car to car. They did not move me to a smaller car, but said they wouldn’t charge me for the extra over $ 30 since it’s, again, not my fault.
Yesterday, I got a voicemail to call about what card to charge, even though I’m still driving the rental. I spoke to Yesenia (spelling?) and she told me that she has to charge me and when will I return the car. I told her I’m still car shopping. She said she’ll charge me the balance and note that I will have the car until Monday. She charged me what the balance would be if I returned it Monday, but I didn’t tell her Monday, I said don’t know, maybe this weekend.
I check the bank today and there are 2 charges from yesterday. When I called the location to discuss, Lynette was very vague and explained that multiple people charged my card, which was only authorized ONCE yesterday for a specific amount.
Over charging the customer is a bad way to get repeat customers. I am so upset about this treatment that I will NEVER rent from Enterprise again. This is NOT a friendly company. They do not take the time to answer customer questions no matter how many time I’ve asked. It’s really a shame.

Great customer service. Everything was very quick, in and out. Plenty of staff to serve the needs of all the customers. Very very busy location but they handled it with ease. Thanks again enterprise for the great service. I am a loyal customer and won’t go any where else.

Great customer service. Fully stocked with 7,8 and 12 passenger vans. I highly recommend this enertprise.

I had a reservation set for Saturday even though we were not leaving on vacation til Sunday morning, I wanted to ensure I got a car rental secured for The Holidays. The reviews are mixed but my experience was a 10 star. I walked in, gave my name and Enterprise member ID, signed some papers, swiped my card and within minutes, I had a very nice shiny blue clean Nissan Versa. The car exceeded my expectations and made the drive to Vegas a breeze.
The clerk who assisted me was named Isaiah, very cordial and friendly, thank you so much for making our rental experience a breeze.
I also got a ride home after I returned the car. Thank you :)

Bad service all around. ⁰⁄₅ if I could. I’m sitting here at 11:10 and 8^th in line after driving myself at 11:00 and they were supposed to pick me up at 10:30. I got here standing in line for about 5 minutes and none of the workers tell me that there’s a sign-​in sheet and I had to ask another customer that was sitting down. ⁰⁄₅ if I could!

I have rented with this specific enterprise store for over 7 years now, and have waited until now to leave a review. I am very impressed with the Auto Square Drive Store. Over the years they have continued to stand out among their peers. I’ve rented the weekend special, normal rates, long term (when i was involved in an accident and didnt have a car for over 2 months) and they have always made it a point to help me out.
Pros:
Always have a good selection to choose from
Very clean environment
They pick you up/​take you home (close by, they cant go to Bellflower)
Everyone who has been there for at least 6 months is very professional and knowledgeable. The management is extremely helpful! If you have an issue call and talk to them about it. they will listen and try to make it right any way they can
Cons:
The weekend special sells out quickly (SO BOOK LIKE A WEEK IN ADVANCE)
Tips:
1)I always try to work with the same person. If they know you rent often they are more prone to help you out or upgrade you. (I have worked with Abraham, He is the best guy in this store by far) I would highly suggest you try to rent from him.
2)Be understanding of how they are compensated to save you on any frustration:
*If they are new sales reps they HAVE to ask you if you want to upgrade or get the protection, and they CANT give out freebies. Be polite and just say you are not interested in any of it and give them your insurance info. (You cant try to ask for a discount on the protection, sometimes they can offer that on the protection plans)
*If you are already getting the car on the weekend special do not expect any hookups. A 4-​day rental for 30 $ is already a steal lol
*If you are paying full price for a rental — Feel free to try and work with your rep on a deal. They are more then happy to try and get you what you want for an affordable price. (but dont always expect freebies, Discounts or upgrades are a lot of the ways they can hook you up.)
For instance, you pay for an upgrade if they can throw in protection for free. Its a give and take.
In short — Be polite, be patient, and it will pay off. One time they were so busy I had to wait about 45 min longer then my reservation time. They were very apologetic and made sure to double upgrade me and give me unlimited miles on a weekend special rental free of charge to make it right. I didn’t even have to ask.
Thanks Auto Square Drive Enterprise! You guys rock!

I found a roach in my car. What the hell? I went to grab a napkin to kill it and it scuttled away somewhere. Awful! Please clean the inside of your cars ENTERPRISE!

I really didn’t want to, but I rented from this location again. It was a last minute situation, my car needed repairs, and this Enterprise was the closest location to my mechanic.
Again, the car came with multiple areas of damage. One area the representative was not even going to mark damaged until I pointed out that it was clearly larger than the circle in the measuring tool he gave me. I do remember pointing the damage out to him and him saying that he was noting it on the paperwork when we initially looked at the car, so there is an element of doubt as to whether or not the overlooking of the damage was accidental or not. He was very polite about it and fixed the paperwork quickly when I mentioned it, but you have to be very observant and assertive or you’ll be charged for body damage.
The car also had an electronic system that detected the oil had not be changed. So again, deferred maintenance.
When I asked about AAA or Costco discounts, I was given a measly 5%. I know that the AAA discounts are at least 10% and suspect that the agent only gave 5% because he felt that I was trapped into a rental because they were about to close and he knew my car was out for repair.
On the other hand when I returned the car the rep was very lenient and only charged me for 1 day when I had the car out for a little over a day. This is the reason I bumped the review up one star.
So they’ve improved, but still have a way to go. Having undamaged cars which have been maintained would help, as would more reps that place primary importance on the customer and their interests – and not on the quick money.

WTF do you have to do to get someone to help you at this place? Norm Reeves Honda said they would cover my one-​day $ 25 rental but two weeks later Enterprise hits my credit card for $ 150. Then a week later they refund me $ 115, so what’s with the missing $ 35?
I try to call Enterprise… ALL F-​ing day long. In voice jail with no one picking up for 30 minutes at a time. I finally get one bonehead on the phone, he puts me on hold and hangs up on me! Go anywhere else but here.

Owned by the same company as National but could not be more different. National in and out in less than 10 minutes, very few people staffed. enterprise 10 people in ties working and 30 mins minimum out the door. #idontlikeenterprise #pleaserespectmytime
#nationalyouneedtohelpthem