Cerritos Auto Square

Wanted to buy a used Hyundai Elantra for my niece. I chosen the car and set up the appointment. I had a high expectation but the car was broken done on the freeway during the test drive. After waiting for about ONE hour, another car was finally shown up. One week later, I found another car and wanted to set up appointment, but was on hold for more than 10 mins on the phone… Will never go back!!!

I was optimistic going to the dealer for the sales they were having over the Christmas holidays… right away my brother in law and I were approached by two older gentlemen who introduce us to their collection of jeep wranglers I was looking to purchase that same day. As I chose the wrangler I wanted we began to talk about making a deal. I knew that me being a first time buyer would be an issue and that I would have to make an offer we can both work with, because well that’s how you negotiate a deal or not… the tall bald sales manager sat down and starting asking for a down and a co-signer…I will admit I was hesitant and asked if I can make a phone call to see if I can get my gf to co-​sign. I got up made the call and got an ok and was willing to put a down payment to get the car. As I was walking back to my seat with the sales associate who helped me in the beginning the sales manager said «alright thanks for coming by». He didn’t even bother to explain himself on why he was basically kicking me and my
Brother in law out… it goes to show what kind of sales manager this location has and apparently he has no set skills on making a deal or any kind of people skills. So thank you Cerritos jeep dealer for making a first time buyer feel very unwelcome and a unsatisfactory review.

Recently went here with my father and purchased a 2016 Honda CR-​V. I would have given this a 5 star, but because of a certain employee named Rafael… completely unprofessional and disrespectful… stay clear of him… ask for Joseph Gutierrez or Gonzalez! These two gave great service and Gonzalez understood what my father was looking for and showed him the perfect car with a Lil extra included at an amazing price!
Joseph came through with an amazing deal and professional service…
I highly recommend you check them out!
In your next car purchase… wide variety at amazing prices.

My husband and I had the pleasure of purchasing our 2011 Nissan Ultimate from Ken Yates of Cerritos Auto Square. From our first encounter with Ken we were made to feel like we were part of the Cerritos Auto «family.» Ken was attentive to us and was able to meet our auto needs. He is knowledgeable and knew the Nissan facts off of the top of his head. He went over and above the call of duty when he followed us home to make sure our transaction was completed and all «i’s were dotted and «t’s were crossed. I would recommend Ken for any auto purchase. He proved to us that purchasing an auto does not have to be a stressful experience. Linda and Robert Smith

Do not come here!!! My friend came in with his aunt and mom to buy a 2015 challenger sxt at the beginning of the month. He was met with a sale rep. He was able to test drive the challenger and charger. the sales person got his hopes up about his dream car, the story changed after they ran the credit and talked with his mother. His mom made it clear that they wanted a sensible car for her son but was happy to get him what he wanted. the sales rep took that as a $ signs. He then proceed to write up paper work for a chysler 200 limited 2015 bare bones base model. My friend had a 2013 jeep wrangler 2d sport that he was trading in for a challenger. His mother convinced signed the paper work for the Chrysler and ended up financing a car that’s valued at base model limited for $ 24,370. Him and his mother were suckered into a$ 36,000 financed contract. They told him the whole time he was trying to get the challenger that his credit did meet standard to get that car financed when he and his mom cosigned together. So he bit the bullet and settled. When checking online as of today 10/​21/​2015 they have a 2016 challenger rt for$ 34,390 that doesn’t make cense. the sales rep knew damn well they get a high commotion on Chrysler’s cars being the luxery line and gave them their highest loan to top it off. And no one at cerritos want to fix this f * cked up mess.

My experience at the Cerritos Jeep dealership, which is supposedly rated well in customer satisfaction, was beyond unsatisfactory.
Prior to arriving, I spoke with Brett about an on-​going deal with the Downtown dealership. He assured me he would beat the deal, so we made the trek to Cerritos from LA to iron out the specifics. We arrived at 8pm, waited 15 minutes for the sales associate to locate the car we wanted and another 15 minutes after that for Brett to finally make his grand debut.
Brett was rude, vague and, as he even said «a smart ass». He pressured us into running a credit check even though he wouldn’t agree in principal to the terms discussed. He claimed that he could possibly give us an even better deal depending on my credit report. «Help me, help you» is what he said in the most condescending way possible. After being berated by him for 15 minutes, we agreed to the credit check. Another 15 minutes later the credit check was complete. Now we had to wait for Brett’s manager to get the REAL numbers.
At this point it’s past 9pm — closing time for the dealership. We asked to speed up the process multiple times, but they assured us they would stay as late as we needed to get the deal done.
At 9:30pm Brett’s manager, Trent, FINALLY emerged. We were expecting to sign on the dotted line. Then, out of nowhere, Trent explains that the lease incentive ended at midnight east coast time.
I can only assume Trent suffers from amnesia because otherwise he would have explained the time constraints to us from the start. He claimed Instead, that he «had no idea this was going to happen»…as if this were the first time ever in recorded history that Chrysler ended a lease incentive. He knew EXACTLY what he was doing. We wasted nearly two hours when we could have just signed the deal at another dealership.
They were unapologetic and unprofessional through the entire ordeal. I will not be returning and I will also NEVER consider them for future leases.

Many choices, one stop.
If you’re looking for new, used or an upgrade, even hybrids, all makes and models, all budgets accommodated. Short of a free car, what more can you want?
Satisfied with the location and offerings.
Cue the jingle: Take 605 to South street, etc…

They sold my elderly father who suffers from dementia a car. Clearly they knew what they were doing. But I guess that sticker price commission matters a lot more to them than avoiding predatory practices.
IF THE PERSON BUYING THE CAR CANNOT DRIVE IT FROM THE LOT, YOU PROBABLY SHOULDN’T BE SELLING IT TO THEM.

This was not my first time buying a car at this Dealership… but it was the first time ever I left at a decent time, It was fast and easy, Gabe and Kevin were great! They really made me feel like I was an important customer, financing was fast and easy as well… I Love my new Honda accord EXL … if your looking for a new car go see Gabe Vargas or Kevin Harris @ Norm Reeves in Cerritos they are simply the best… Thanks again!

Came here, not impressed.

Nice place to go if you don’t have a particular car brand in mind. It’s nice to have all the car brand dealers in one area. Honda dealership was a bit disappointing though because considering they have such a big lot they mostly filled it up with the Civic or Accord.
The down side to this place is the lack of parking. There is a visitor parking in each of the dealership area but not one where you can park and walk to each dealership instead of driving and parking at each dealership.

I’ve come here quite a few times, and each time I’ve found some pretty good cars. i’m a broke college student so most of them are out of my reach, but if I had the funds to be spending I Would definetly come here for a new car.
All of the salesmen I have delt with have all actually been really nice and not as pushy as a lot of other places, maybe because they sell more than a lot of other places. All in all, I’ll be back

I bought my Mazda CX9 at Browning Mazda in the Cerritos Auto Square, Thanks to Diego Franco the sales agent, I had a great experience buying my NEW CAR! This guy took the time to show me 3 car lots and took me on test drives too! I especially like that he took the time and showed me how to use all the car features. I got a great deal! This guy really crunched numbers for me since I had a budget he had to work with. I’ve recommended him to other family members and they have bought cars from Diego and they all say he gives attention to his customers needs, and his customer service its top notch! I highly recommend him to anyone one who is looking to buy a car at Mazda Browning in the Cerritos Auto Square. Give Diego Franco a call at Mazda Browning 562 924‑1414, tell him his customer Alma sent you. Zoom! Zoom!

i was very pleased with the service here, Mike Martinez was very helpful and genuine.

The people that work there was rude. They start calling you «family» and when you don’t want to buy their car they go you’re not «family» anymore and telling us to get out of «people who wants to buy car» way. like WTF? we were never family!! when did I see you come out of my mama’s cooch?!? They deserve no ratings!

as i began stating in my review of Honda World in Downey.
dealerships are a cut-​throat business. not only between each other but between dealership and customer as well. it’s hard to get an honest perspective of a dealership minus the façade they often put up with the «you are a valued customer» B.S. only to be ripped off on the back-​end when you get your work-​service order (receipt) and all it says are a bunch of stuff you don’t understand. then you get it translated, but by who else? the service manager. conflict of interest don’t you think?
the thing i like about this place. the service-​writers seemed well-​paid because they’re pretty relaxed about getting you to bite on signing-​off on a service agreement. there are even a few service-​writers who are pretty darn honest with what you really need, what you can get away with servicing on a minimum, what deals you can get, and so forth. they’re really willing to work with you and explain detail by detail what everything means and where you can cross-​reference their work in a non-​bias way.
there are a couple things that do gripe me which is the reason they only get three stars.
i know it’s their job but their sales people can be kind of pushy sometimes. trying too hard to get you to bite on a deal. there are even a couple that would ignore you because they don’t think you’ll buy a car. but whatever. their loss in commission. not mine.
their parts department people aren’t too knowledgeable either. you would kind of think that they would be a little more knowledgeable than the average person as to parts specific to Honda cars, but no. you ask them a simple question like, ‘is this specific part from XXXX year and XX model and trim compatible with this XXXX year and XX model and trim?’ or ‘what’s the difference between this XXXXXXXXXXX part number and this XXXXXXXXXXX part number when it’s the same part?’ or even something that i know is trans-​compatible between year/​model/​trim of Honda cars and they argue me to try and prove me wrong. oh well.
but. overall. service here is great. car comes back and i know the work is reliable. the prices may be a little steep compared to some other dealership’s service departments and/​or auto service/​repair shops. but you get what you pay for, even in accommodations and customer service.

For any auto center, there’s probably none more famous, bigger, or well-​established like the Cerritos Auto Square. Those of you who’ve lived long enough in Southern California probably have seen the commercials on television (remember Ernest back in the day?) or heard the «605 at South Street, Cerritos Auto Square!» commercials. Or you may have seen the Auto Square sign while driving by or sitting in rush hour traffic.
This is the biggest moneymaker in the city of Cerritos and rakes in well over a billion dollars annually. Without this and the Los Cerritos Center mall, my hometown wouldn’t be able to have the high credit rating it enjoys and the nice facilities and services it provides.
If I’m in the market for another car, I and many of my friends usually take advantage of the fact that we live nearby and always make it a point to check out the auto square first to get an idea for the price of a car or to actually see a model on display. I think just about everyone who can drive in Cerritos has bought a car from the Auto Square at some point in their lives. Norm Reeves Honda and Power Toyota are the biggest sellers there.
The theme of the Cerritos Auto Square is a «New Orleans theme», with gazebos, bandstands, fountains and similar dealership fronts in southern-​style architecture. I actually enjoying driving through Studebaker Road once in a while to see if any new dealerships have moved in or to take a quick glance at new models on display.
Like the jingle says, it’s strategically located at the South Street exit on Interstate 605. All the dealerships either face Studebaker Road or 183^rd Street, so be sure to turn into those roads from South Street. This freeway exit is also the same exit for the Los Cerritos Center. Depending on where you’re coming in from, you turn one direction to go to the Cerritos mall, and you turn the other direction to go to the Cerritos Auto Square.
One thing you may notice is a lack of a BMW, Mercedes Benz, and Porsche dealership. The reason being is because there is a California law that states that you cannot have more than two of the same kind of auto dealership within a ten mile radius. Unfortunately, BMW, Porsche and Mercedes Benz already have locations in nearby Norwalk, Buena Park, and Long Beach. So even if the owner of the Shelly BMW in Buena Park wants to relocate to the Cerritos Auto Square, they wouldn’t be able to because it would bring them within ten miles of McKenna BMW and Porsche in Norwalk.
Seeing the current state of the economy and rising fuel costs, I can see the Auto Square having greater difficulties in the future unless the dealerships start cutting incredible deals or promoting more fuel-​efficient, eco-​friendly cars. The auto mall would probably also benefit if they added a more diverse range of «autos» like motorcycles, RVs and boats to their stores.