Chase Bank

My mom went to the branch location in South st and was treated with no respect. She asked for Spanish as she had a question on her mortgage payment and was bounced around from teller to teller. No one helped her or even made an attempt to help. Very disappointed with the lack of support for your Spanish speaking customers at this branch.

OH YEEAAAAHHHHH!!!
Kindest buncha bankers I’ve ever encountered. Go ahead and sit on one of their sofas and see how long it takes for one of them to help you. I give it 3 minutes tops. But wait! Let’s not forget them being ever so consistent with offering their loyal clients a cup of water or coffee. They never fail!
I personally recommend Mr. J Ahn. Just ask for him and present him with any problem. Financial problems? Single and lonely? Flat tire? Pulseless v-​tach? Go for it!!! Just sit back with your freshly poured cup of water/​coffee and see him do his thang. He’ll always put his best foot forward and help you to with the best of his abilities. I got four chase cards with him! One debit and three credit cards. Each one was an absolute adventure. I’ll never forget the feeling he instilled within my heart. He’d be my number one if I were a girl. He’ll just have to be my number one banker… my hero.
P. s. please don’t ask him to help you with your flat tire or pulseless v-​tach. I would like to think this is a given… but just in case someone decides to take this literally.

We went in for a service that we thought would be a long and involved process, but our teller made the process quick and simple. On top of that, we had gone into a competing branch earlier in the day with our dogs, however we had to leave because they only allowed service animals. This Chase branch was very dog friendly and the manager welcomed our furry creatures with open arms, and even offered them dog biscuits! We were only there for a few minutes, but they made a lasting impression with their friendliness and level of customer service.

Opened a checkings account and applied for a credit card with banker Jae Ahn. Really chill guy who made the process simple and easy.

It’s such a shame that this location has such a low rating. These old reviews really should be filtered out.
And, new people should review it w the 5 stars it deserves!
I’ve been a loyal customer to this branch ever since I moved back to CA 2 years ago. I make it a point to wait til I’m in the area to do my banking because the service here is so excellent.
Ryan was my original banker. He has since moved up to the Private Client accounts… too rich for my blood haha… but he still takes care of my banking needs whenever I come in.
Everyone here is very welcoming and attentive. I’m always greeted quickly and helped right away.
They renovated the branch so now there are more cubicles and enclosed offices. They always have water and coffee on hand, and lollipops for the kiddos :)

Great customer service and they are always straight forward with you. I’m glad this bank is so close to me but even if it weren’t I would still make this my primary bank. They also have a drive-​thru to save some time, that is if there’s no cars lines up of course.

NOT EVEN WANT TO GIVE ONE STAR!!!
I will tell you this… Do not open an account thru MARTINA MACIAS!!!
she is very unprofessional and LIAR…
She made us to spend hour at the branch and 11business day to receive the $ 125bonus, which still didn’t receive it…
I called the branch and I need another things to receive that bonus… and wait another 20days!!!
she worked there for 13?15yrs??? wow… I do not understand why chase keep dummy worker for that many yrs…
personally I Like chase but, had most bad experience at this branch with HER!

THIS IS A REVIEW OF TELEPHONE CUSTOMER SERVICE ALONE at this number: 1– 877 −691−8086.
Since there is no category like that, I picked the branch closest to home/​work.
I had to make a wire transfer to a friend out of state, who also has a Chase bank account.
Sounds simple enough, you say. And I thought it would also be a painless process. How wrong we both were.
I set up the wire transfer online. This requires multiple levels of verification codes sent via: text/​mobile, a primary e-​mail, and a secondary e-​mail (that’s AFTER I already hurdled the first security in place — password and user name.) All of which I verified.
For whatever reason, the wire transfer could not be completed at the payee’s end. My out of state friend called Chase Customer service to verify her own information, and further, verified I was the payor. She was instructed to have me call Chase Customer service at this number: 1– 877 −691−8086.
Although I still had to call a customer service rep to verify things on my end — no problem, right?
Oh boy — WRONG!
The first rep I got on the phone first off did not have his earphone turned on because I kept saying Hello? Hello? and only got silence. Just before I almost hang up, I finally hear him saying «AY! Ay!» and I could imagine him scrambling to turn on the thing. Which means, I did not hear his identification.
IT WAS VERY CLEAR TO ME I REACHED A CALL CENTER — Heavily Accented, but understandable English speaker. Anywhoooo–
Not only did the person not seem to understand what was happening, he proceeded to re-​verify by means of 8 multiple choice questions, no less. At the end of this baloney, the rep said — I’m sorry, you will have to go into a bank with two forms of ID for the transaction to go through!
We’re talking Pacific time 8pm and my friend in Chicago is waiting for the $$. Nonetheless, I called my friend to let her know the scoop. Needless to say, we were both NOT happy, and she suggested calling and asking for an escalation to a supervisor or manager.
Well, since it was a second call, guess what I had to do all over again! That’s right: re-​verify all the same information even AFTER I opened the phone call with a statement: I already spoke to another rep and I want to speak to a manager, senior person or supervisor.
Now most times, when you state that, they just happily connect you, seeing as how you’ve already stated the situation requires a more senior decision maker.
Well, this male proceeded to still go through the re-​verification questions, and believe me Honey, at this point, I’m using all my self control to not get abusive and nasty. I know I was raising my voice in frustration, I think it’s key to being in Customer Service that you recognize the situation and JUST GIVE THE CUSTOMER WHAT SHE ASKS FOR — a freaking supervisor!
After all the verification business, this Bonnie (he pronounced it so it sounded Boney) puts me on hold for a good ten minutes, playing awful music for me. At this point, I was not hanging up to call since I did not want to have to go through the same rigmarole of re-​verifying AGAIN!
Finally, I get connected to a sweet voiced, calm, older lady, clearly with a Southern accent — Hooray! Someone who seemed to really want to listen and help.
At the end of a very long night: I started the phone calls at 7:31 and did not get done till 8:14 pm, this Kathy lady very kindly explained: there is no hold on the transfer Ma’am. The system needs to update from 12 midnight to 7 am, Pacific time, and your friend’s account will then show the transfer completed.
WHAAAAT the hell was the problem with those two bozos. They could have simply explained that to me and I would have accepted that.
Well so much for my Chase experience. I seriously wanted to go today and close all my accounts. I hope this never happens to anyone. What a test of my patience and restraint!

I live literally down the street from this chase and I find myself always going to the one on south and pioneer. why? because of one employee here. this particular douche bag has made me feel so incredibly uncomfortable, I’ve had to complain numerous times and now as I am writing this I’m getting all fired up!!! feel like blowing the eff up right now. ugH!!! ushdfkdufuhdbvkdfbklvjdfklfcdglahivbdfkz!!!
every time I go in here, this particular employee always makes me feel uncomfortable by giving me his number and trying to flirt with me. and he ain’t even all that. He would always time it perfectly so that when it was my turn to see a teller, HE would be my teller. The first time something actually happened… everything was fine untiLLLLLLLL!!! in the end when he was handing me my receipt, he wrote down his number on it too. I was so annoyed but whatever. I just threw it away and went on with my day. second time, I walk in there HOPING and PRAYING that when it was my turn to see the teller, it was going to be with someone different… but what to ya know… it’s the douche! he acts like nothing ever happened until it was time to hand me my receipt. Right before he hands me my receipt, he looks at me and says «okay Lia, let’s try this one more time» and writes his number down for a second time! I said «hehe hoho haha ok»… I had enough!!! I went to the «information/​customer service» desk and demanded that I speak to their manager immediately. I explained to the managers that their little employee has been totally inappropriate with me, giving me his number and always trying to flirt with me!!! I also told the managers that I should NOT have to go to another chase when this location is down the street from me. Told them to check their little employee and assured them that if this ever happened again, I’ll make sure to talk to call THEIR boss and raise HELL.
FYI…I am happily engaged to the love of my life =). I have decided that the next time I go in there and that douchebag has to help me, when I wave bye… I’m going to wave using my left hand with my my hand turned the other way so he could take a good look at my ring finger.

I hate driving out and waiting in line at a bank when there are easier ways to fulfill my banking needs. However there are times when you must visit a branch. This particular location has provided exceptional service and by far is my favorite Chase branch (I don’t even live in Cerritos!). I have never had to wait in line more than a few minutes. Also the staff is very friendly and will approach you to help you get you done and on your way without making you feel like just another account.
I wish all branches where managed as well as this.

The people here are nice!

So I go to get a loan and it was the worst experience of my life. Being a first time homebuyer, I met with the loan guy 4 times prior to agreeing to lock in a rate. I asked him to explain all the possible fees, and if they fluctuate. The guy doesn’t work wed. so we agreed to meet thursday per his request. So frustrated because I submitted so much paperwork and wasted so much time, only to have the guy try to throw in a $ 1200 charge on the day i was suppose to sign. He stated that he has no control over it… Why didn’t he explain that to me the first four times i met with him. Because of him, never going back to that branch. Shady to the extreme!!!

How do you write a review about a bank without getting angry? As if giving them free money through the Federal Reserve emergency loan program wasn’t enough, they’re starting to charge us for checking again!
Putting that aside, this bank is actually pretty nice. It used to be a Washington Mutual before Chase bought up the remains of WaMu’s carcass and they’ve done a pretty nice job cleaning the branch up. They removed those annoying security doors they used to have, where only one person could walk in at a time. They’ve modernized the interior, giving the entire banking experience a face lift.
I rarely head to the bank for anything other than the ATM machines, and I’ve gotta say their ATM machines are slick! You can go online and configure your ATM preferences so once you stick in your PIN, you can choose to do a quick cash withdrawal with or without a receipt, based on your online preferences.
Service is about what you can expect from a bank — pretty average. The days of a banker knowing your name are remnants of a time long past.
Nothing too spectacular about this particular branch, but I give it a decent score for the facelift.

I really don’t like banking with chase but I give it a 3 here because the service is good and it has a drive up atm. I rarely go inside. I usually just come here to take quick cash out of the atm.
It’s smaller than my usual chase bank that I go to. At least this one doesn’t have that annoying metal detector doors where you have to wait until the next person passes through. The one in Torrance has that … blahhh.