Wells Fargo Bank

Called to ask a question and spoke with a Customer service rep for this branch. His name is Angel, I asked a simple question and put me on hold for 10 minutes and did not bother to check if I was still on the line. This person does not respect other people’s time. Horrible experience.

Thanks Kyla! Got me out of the bank in less then 10 minutes and helped me out big time with the notary service! Thanks alot.

necessary evil, had to deposit moolah to cover few bills!
guess that makes me a true American huh?
if you see something you want, buy it
if you can’t afford it, finance it
all good til the bills start rolling in!
oh well, just a part of getting old and responsible
wells fargo is one of the decent banks in town
they have pretty good hours and are open an hour later at ones located in grocery stores… convenient
their business bankers are a hit and miss, I usually go to different branch if I need any service that requires someone who knows what they are doing
I think most banks rotate staff around so much it’s really hard to maintain any type of relationship with a good banker

Horrible customer service at this branch. Was promised that a large deposit hold would be looked into for release days ago by Joanne. I explained the urgency of this matter when I deposited, and rexplained that today to Joseph. Basically I was told no one can do anything for you because the manager Joanne that made the statement to me is off today. I was so pissed off being given the run around, after being such a loyal and long lasting customer. I want to close all of my accounts with Wells Fargo and tell all of my friends an family to do so as well.
To confirm that Joseph’s statement was true, I went to another Wells Fargo branch by my work. I was told by the customer service representative there that any Manager on duty at the depositing branch should have been able to assist me and look into the verified funds. Basically I was told… oh well, and if you choose to close your accounts than, that’s fine. This is not verbatim but this is the message I interpreted as a customer.
This branch represents the Wells Fargo brand, and I am shocked to be treated like this. I will be closing all my accounts!

$ 1000 mistake you made and you blame the account holder?! Somethings gotta give. At the very least choose your words wisely in bad customer service situations.

Went there today at around 10am to make a deposit to my tattoo artists account, transaction went easy and simple but I fell in love with a Mexican girl who looked filipino today, bank teller on my recieipt said her name was Miranda. When I first saw her, I thank GOD that I have finally found the one, the one who if I ever got the chance, I would never let her go. Time flew by so fast but i wish that at that specific moment i could freeze time and play it over and over just to keep talking to her about anything, nothing or even about the most ridiculous boring things in life as long as it was with her. If i had to choose her or the sun, id be one nocturnal son of a gun. Lord Jesus I pray I bump into her again somewhere. Lord Give me a sign

Every single teller I have had help me has been nothing but extraordinary! I have to come here often for work and love seeing the same faces and them recognizing me with a smiling face! This location seems to be the best on customer service and whatever their secret is they should share it with other banks!

I absolutely hate Wells Fargo. I’ve banked with both Chase (when they were Washington Mutual and now Chase) and Wells Fargo for about 15 years. I am a Première Account Holder at both banks, and I can honestly say Wells Fargo is garbage compared to Chase. The employees at this branch are clueless. I’ve gone in to bank here and been told one thing about fees, etc, and then when I actually get my statement, I have charges that the banker told me would not be on there, and when I call customer service, they basically tell me that’s the policy and there’s nothing I can do. You would think being a Première member I would get better service, but no.
With Chase, the customer service is SUPERB. My sister wrote me a check from her Wells Fargo account. Because it was a fairly large amount, Wells Fargo marked it as counterfeit since she didn’t answer her phone to verify the ONE time they randomly called and when I deposited it at Chase, it got denied and returned. So Wells Fargo charged my sister a fee for the returned check even though it was a legitimate check and she had the funds in her account (I think $ 20 or $ 35 fee) and Chase charged me a fee because the check basically bounced (they charged me a $ 35 fee). Well, this was all Wells Fargo’s fault and to show you how crappy Wells Fargo is… they wouldn’t reverse my sisters fee even though the check was not fraudulent, she had written it herself, AND she had the funds in her account. And to show you how great Chase customer service is, after I explained the situation to them, they gladly credited my account and I did not have to pay any fees. Every time I go to Wells Fargo I get pissed, so I think it’s time I closed my accounts there.

I’ve banked with WFB for nearly 20 years. I always go to this branch, which is a bit out of my way, for a particular transaction. On Friday, I had such a bad experience that I’m rethinking banking with WFB.
I waited in line & was told by my teller to wait by window 9 so that the teller at window 8 could further assist me once she was done with someone (normal so far). That person took a freakishly long time, during which teller 8 acknowledged my wait. Once she was done, I started to step forward but someone (a manager?) stepped in and told teller 8 to help someone in the main line (the same line I had already waited in and gotten to the end of). The teller told the manager she had to go to the back, but failed to specify that I was and had been patiently waiting for her to do this. The manager didn’t seem to care that I was obviously standing there waiting for teller 8. That was the rudest manager I have ever seen at any financial institution. It took teller 8 another 5 – 10 minutes to finally assist me. At no point did the manager acknowledge my presence (despite telling someone waiting next to me who was waiting to access their safety deposit box that she appreciates their patience).
Shame on teller 8 for not saying anything about MY wait. SHAME on that manager for cutting in front of me to insist teller 8 take someone from the line (btw — there were only 2 people in that line). That manager has NO clue about customer service and needs to be re-​trained, demoted, or fired.
I will never visit this branch again.

Marisa was fantastic foreign bank associate. remembered our appointment and was able to get me the foreign currency for GBP & Euro. She even went the extra step and found me clean bills and smaller currency instead of large bills. Great service and very curteous

Bad service today. Sorry $@r@h M, calling u out! Leave your bad attitude at the door. I’ve been to other branches that had very good service at the tellers and the desks such as the one on Lake in Pasadena and @ store # 6 326 371.

Stay away from this branch! I bank with Wells for 25 years. But this branch is the worst. They held my large deposits for 2 days. But other Wells Fargo Branch did not. You ask for the Mgr and you get a ‘well go to the other branch then — attitude’. A huge financial establishment like Wells Fargo should have standards. And I think this branch lost its way.

I remember when this Wells Fargo was a bungalow in the parking lot and they would give out huge gift baskets with each new account.
Parking, Drive thru ATM, and inside banking has always gone smoothly. Wells Fargo ATMs are considerably faster than BofA’s.

5 stars for
1. being close to my house
2. excellent customer service
3. super nice and cute female workers

The customer service at the drive-​thru ATM is top notch!

I go here all the time for my transactions. Friendly staff with a fast, efficient line. Great location as well.
4 stars for consistent and reliable service!

This is a special thanks to Jessica at Wells Fargo in Cerritos. The wait was long; however, customer service was wonderful. I had quite a few complications with my bank accounts, and Jessica was very helpful every step of the way. She kept her eyes on my account since I paid a visit to the branch. She was very competent and very patient with me.