Enterprise Rent-A-Car

Friendly and professional. The office was clean and they were courteous to everyone that walked in and was waiting. I took advantage of a weekend special they had but got the slight upgrade which was minimally extra money and well worth it. Overall a great experience. Jesse and Greg helped me get on my way quickly and easily. Thanks, guys!

I tried to rent a car but being told there are only one Chrysler coupe left, which will cost me $ 80+ per day; then he realized that I’m 24 and thus are not allowed to rent that car. Here comes the interesting part… He re-​arranged me a compact car which he previously announced that not available, $ 40 a day. He was trying to take advantage of me. Not the worst, he spend 20 min just to rent me a car. Poor efficiency. And, this is the smallest car rental branch I’ve ever seen.

Car rentals are expensive but if you’re 24 years old or under, expect an additional fee of $ 60 per day.
This is a fee that you must pay, insurance and other protection packages aside. My organization has a national Enterprise discount that waives the under 24 fee. I had presented this before I checked out my car. The waiver was promised to work. However, at checkout I was charged for the full under 24 amount for each day I had rented my car out. After three nights of driving, my car totaled to almost $ 450 for a compact car. Keep in mind that a compact car is the least expensive option. Completely unacceptable.
Service here is horrible. Chris gave customer after customer an appalling attitude. He was curt and sarcastic. Rude employees are inevitable however, this occurred during Hurricane Sandy. Many customers at the branch had lost cars due to the storm. Not only was Chris extremely insensitive, unprofessional, but also downright inappropriate. At the end of the transaction, the voucher code I had would not work and the employees refused to call the headquarters for me. They simply said that nothing could be done. Drew was the employee who mainly took care of my order. He remained pleasant throughout the process.
In this day and age, there’s an abundance of other car rental agencies. Goodbye Enterprise.