Chase Bank

This is the absolute slowest, most ill equipped Chase bank (or any other) that I have been too. Average wait time for a drive thru deposit is 10 minutes. Going in to meet with a banker? Forget it. Was recently in to talk to banker, only 1 other person ahead of me who was getting a new account and I was told at least 30 minute wait. Don’t bother go elsewhere…

I went to open up a business checking account at this branch yesterday. The branch had only one banker who can handle business account while I saw 3 other bankers, not including tellers. The banker who could help me was with another customer and I was told that I will have to wait about half an hour. They told me that I could either wait half an hour or so or make an appointment. I decided to wait half an hour. After waiting 30 minutes, I was told it would be another 20 minutes. Since I already waited 30 minutes, I told them I will wait another 20 minutes. Another 20 minutes later, another banker came to me and said it would be another hour or so, since they found out that the banker has another appointment. They didn’t give me any apology.
I can see this branch is usually slow and quiet, but didn’t realize that the bankers are lazy enough not to check their own schedule. I got out of the branch and decided not to open another account with Chase. I headed to a local bank and got treated like a real customer.

While my problem originated at this branch-​twice-​this review extends beyond this location and my rating is inclusive of the Chase bank system.
To start with, I would recommend that you not bank with Chase. With their market presence that would be hard to do, much like hating the airlines but you still have to use them. I have been a Chase customer at least 6 years.
My debit card was caught up in two of the big box retail stores’ hacking cases. In both cases received email notification from Chase, followed by arrival of a replacement card in the mail. The notice included a date on which the «breached» card would deactivate if I had not activated the replacement card.
The issue is that Chase Bank can’t spell my name right on the card because they exclude certain characters from their card printing (not so with American Express). So my name is always compromised by Chase. But instead of contracting my name when they eliminate a character, they add a space. This makes it look like I have two middle initials and a last name that starts with the second letter in my last name.
(EX: Will T M’Atamoro would turn into Will T M Atamoro). This results in mis-​filing of my card when held for a tab and mis-​pronunciation of my name at every establishment.
Going into the branch to get a replacement card with my name spelled to properly (within Chase guidelines) has been an abysmal experience. The replacement cards show up with same or worse spelling. Replacing that misspelled card requires that my working card be deactivated (which was not the case with the first replacement card issued). I am left with at least 2 days of no debit card/​ATM access to my money. In the first breach case, I was sent on a wild goose chase to another branch, only to find they couldn’t issue me a same day replacement-​or a temporary card.
When I escalated my issue to a regional manager, she did not know how names are spelled on Chase debit cards case-​wise (upper and lower case type) and worse, did not know how to spell my name. A 6 year customer and they hold all my money-​and they are asking me how I spell my name. Cheese ‘n rice! (I softened it for you).
I have all kinds of words to describe Chase bank, none of them nice. It’s like living with a boil on your neck.