AutoNation Scion Arapahoe

After a horrible experience w the asshole employee who told my wife, «merry Christmas» when she called a day after buying her new car to cancel the warranty he pressured her into buying, we gave it a second chance because the wife gets free oil changes. This Saturday was her second oil change since buying the car. We had a 7:30 appointment — got there at 7:20 and told them appointment was at 7:30. 8:40 rolls around and I go out there. They hadn’t even got the car into garage yet. I told them again I had appointment. Finally at 9:30 — 2 hrs later we were out of there. Remind you this is an express oil change and tire rotation — standard stuff. The minute we got out of the lot, the car makes some loud noises. Got on I25 and the car started shaking, smelling like burnt rubber, and making loud noise. We take it back and explain situation. I expressed my displeasure of spending 2 hrs there already so they got us immediately in. These morons didn’t tighten the tire all the way. That’s what caused everything I just mentioned. How the hell do you not make sure the tire is on and tightened? What a huge liability. No one was apologetic. They acted like this wasn’t a big deal. I stated whoever didn’t tighten the tire should be fired in the spot. This is completely unacceptable. We could have been seriously injured. We will never ever ever step foot back in this place. We will gladly paid for oil changes elsewhere than coming back for a free one here. We can’t risk our safety due to the complete lack of management and effort here. The only bright side was the second mechanic named Lenzy who was super friendly and very apologetic. He was the only good thing I saw in my 3 hrs there. This place is an embarrassment. Stay as far away as you can.

I will be filing a complaint with the BBB this week on a used truck that I purchased from this dealer. In a nutshell, they sold us a vehicle that needs roughly $ 6,000 of work just months after we purchased. They aren’t covering any of the repairs. Toyota’s own mechanic even asked us where we bought the truck because he was shocked with all the work that needs to be done & by the way this was all caught with our VERY FIRST oil change. The scammer who heads up used vehicles sales & sold us a lemon is Sean Zigler.

Ask for Gafarr — his customer service is impeccable!
I would purchase again from him in a heartbeat!

Sales department is helpful most of the time and will get you the vehicle you want. Finance and sales managers wanted to give me pennies on the dollar for my trade, it was seriously insulting. Had to haggle multiple times to bring up the trade in value. I saw it on Craigslist a couple weeks later for WAY more than they offered me, we’re not talking a profit margin but just blatant rip off to myself and whoever bought it. Also, looked like they completed 1 out of the 8 repairs they claimed the car needed. They incessantly tried to tack on extra coverage at the sale closing and other worthless options. Typical finance department that will fleece you of every dollar. They’re tarnishing an otherwise great brand and nice dealership.

Do not shop here. We where smart enough to walk away and not purchase from these scammers.
Long story short, We go to trade in a Scion XA in practically flawless condition because the manager of the work shop says oh you can probably get 10K trade in with this car, we later check kelly Blue book and found the vaule at about $ 6000, They had 12 Hail damaged FR-​S with the price tag of 19,999 on them. We where told the car was a 6 cylinder.
Test drive was ok, but got the smell of burning oil from the engine after running it for about 45 minutes. We popped the hood and found the engine was 4 cylinders…
We returned, filled out the paper work and waited about another 40 minutes. They came back told us the car was actually worth 23,000, with interest at 12% on a AAA credit rating, and the payments where 588 a month for 4 years, btw the trade in they where offering for a car with no issues and in perfect working condition was $ 250 with the excuse being that they have to replace the windshield and remove a single dent, 250 dollars… When we saw the price we walked away feeling insulted.
Bait and switch
incompetent sales staff
Criminal trade in values on their own brand.
Poor maintenance
Sales staff lied, ignored, and where completely incompetent about the product.
This place is a scam. Shop here only if you enjoy wasting hours of your day or you enjoy being ripped off.

Autonation in Denver is excellent. I like that they sell a lot of cars & so can give you a really good price. I got a great price for a great car — Toyota Prius C — & my salesperson Brian Muldoon (not Brian the Hawaiian tho he is very nice too) really went the extra mile for me. My local dealers in Albuquerque lost interest in me as a customer right away when I could nor buy immediately. I give Brian M an A+ for communication skills & followup. I knew I was going to buy my car from him & Autonation in Denver when he answered all my emails & gave me the info I needed when I needed it. The day I actually bought the car took a few hours — but it was worth it for such a large purchase. This dealership & salesperson — Brian M — get the best rating from me!

I just recently bought a 2006 tundra from them. The salesmen was very nice and didn’t push me in to a bigger truck then what I got. Once it got to the financing department they started to get a little pushy. They wanted to sell me a warranty for the truck. I told the guy that I am a diesel mechanic and would just do repairs myself but he still tried to push me in to a warranty witch I declined. A week after I received the truck I found out the auto door locks didn’t work on the driver door, the key doesnt work in the door and the horn didn’t work. All of these things should have been checked before they released the truck. I now have to go back to sign some papers that they lost, this will be the fifth time I will have to go there to either sign some papers or get the truck worked on. I will not be returning too the dealership.

When we first purchased this car they gave us 2 years free maintenance, a discount on the warranty, and 2% less finance charge. I thought oh man we got the deal! WELL I was dead WRONG! Our sales man Serkan is a complete total flake! I got an email shortly after buying the car asking how things were. The email was not personable its just a generic he sends to everyone. I told him they were not so good because the ignition was having troubles. I asked if he could get us into a service appt. I told him Tuesdays & Thursdays early morning were best. He replied he would get us an appt for Wednesday and get back with me. Yeah that was THREE weeks ago!!! About 2 weeks ago we started noticing a gas smell and the other day the service engine light came on! Seeing as Serkan got his commision and obviously didnt give a damn I tried calling myself. I tried using my work phone and cell phone and the call was connected but it wouldnt ring, just silence. I got on their website and chatted with someone who assured me they would have a manager call me… surprise, surprise NO CALL!!! That was early last week. Tired of being hung out to dry I finally just called Bill’s cell phone. I had the number when he had text me to confirm appt when we were buying the car. I told him the situation and he told me he would call when he got in at 1pm. Yeah its 5pm now and guess what, NO CALL!!! I finally got a call back from the service manager Sean. He suggested that because we have a nissan that we go to a nissan dealership to get services. BTW I did call that nissan across the street and I got an appt for the time that I wanted and was convenient for me. I didnt have to leave them messages, I talked to someone the first time!
On another note — I am pretty sure we were ripped off financially. Its our own fault really for not paying better attention. We were both so excited about buying a car and the whole process was hours so we didnt pay better attention. Here is the breakdown… (I will round everything up) Car $ 7000, warranty $ 2000, dealer fees & windshield $ 1000. That totals to 10K… We paid $ 2000 down so that makes $ 8000 — Okay so they gave us a 2 point discount on the interest rate so 9.99% lets just say $ 1000 (even though its only 8K). We got our paperwork from the finance company and they are saying they financed us $ 12K …? What in the heck did I miss??? When I told Bill that I was wondering about that he said that the financial supervisor would have to call me regarding that but of course he didnt call me back like he said he would and no call from the financial guy.
I am so irate! ARG! I feel like they ripped us off. I wont know the issue with the car until Wednesday (thanks to the Auto Nation Nissan across the street). I still havent figured out the financial part so I am just really angry at this point. I should have read the reviews :(