Tropix Pools

We just wanted a clean, safe pool in which to swim and enjoy — not a management clown-​show we feel Tropix offers! Customer service is massively important when one is in the service business. Try picking up the phone and talking to your customer base and former customers. Or, better, show up once in a while to meet with your customers to see how things are going not beating up on customers and making nasty, unfounded accusations to their comments and critiques. People don’t become spontaneously angry with your company for no reason! Maybe, just maybe they may have a foundation in their assessment. Maybe, just maybe company leadership should respond with customer service instead of magical thinking of brash theories of customer criminal conspiracies! Fools! Bottom line: Law abiding citizens with the discretionary income to afford a pool service like yours simple want a well-​managed company that provides a clean, safe pool in which to swim and enjoy!

The office staff and service technicians have been very helpful. Very attentive to my needs. I love that they have a field supervisor that follows up in the service techs to ensure the job is being done properly.

I love Tropix Pools. They are the best full service team in the Dallas/​Collin County market.

Unbelievably, they were no-​shows twice. Called to have pool cleaned and they gave me appointment. That day came and went and nobody called or showed up. Called again and they apologized and rescheduled appointment. They said someone named Larry would call 30 minutes before appointment. Well, I’ve been waiting all day and no call and no visit. Utterly unreliable.

Tropix performed an inspection on my home (that I bought), but MISSED THE HEATER AND LIGHTS! Ironically, a spa light was out and the heater was broken. We bought the house (not knowing) and ended up eating $ 800 in repairs. This is HORRIBLE! Don’t use Tropix.

I’d give a zero if I could. Called to complain that pool hadnt been cleaned. They told me it had been cleaned but leaves blew back into the pool. Suggested twice a week cleaning. Really. Dont you think i can tell when my pool has been cleaned?

Horrible! My husband scheduled a pool cleaning prior to putting our house on the market. They never showed up. My husband had someone else come out the next day to clean. Then someone shows up two days later, goes into our yard without letting us know and «cleans» the pool. They claim to have cleaned the pool and added chemicals even though it was just done the day before and looked great. They were difficult to deal with on the phone. We paid our bill of $ 100 but reported them to BBB.

I have used Tropix Pools for many years now & since the new owner has taken over the company has become more professional and the customer service is wonderful! I have talked to not only the owner but the GM and I must say I am impressed! The owner is very friendly and helpful. They are willing to do whatever it takes to keep us happy! I was about to switch due to the rudeness and how the prior staff performed poorly and unprofessionally. When I found out there had been a new turn around I am glad we decided to give them the benefit of the doubt! The repair department is quick and honest as well as the friendly remodel department. They have a great staff that is knowledgeable and kind. As a family with a pool I defiantly recommend TROPIX POOLS!

I had a spa heater that was not blowing hot. The pool repair service we had used for years told me it had to be replaced for $ 5000. Our pool maintenance guy (who doesn’t do repairs on equipment) suggested a second opinion because he was skeptical it needed to be replaced given it was operational except for the heat. I had Tropix Pools out and within an hour, my spa heater was repaired (rats had chewed the wiring) and blowing hot for an $ 80 repair bill! Thank you Tropix for your honesty. You are now my go to pool repair service.

Had a spa heater installed and they crossed wires and when spa was on, the pool wouldn’t work. Took another 3 – 4 days for someone to come out and correct. Spa side remote still doesn’t work after calling several times. Hard to get anyone to perform service. Always changes in schedule. And what can I say about their pool cleaning service? Watch them closely. They have only been cleaning for a month, but I noticed that the pool still seemed dirt. This week, I decided to sit outside and watch them clean. I realized their definition of cleaning and mine is totally different. Technician wasn’t vacuuming. He was only cleaning the baskets, skimming the surface with a net and testing the water. Heck, I can do that. After calling and complaining, they wanted to send a different pool tech to our house, but because they didn’t say what he was doing was wrong, I decided to find another company all together.

I preferred them back before they were bought out everything was flawless. I have noticed lately though I will call and ask to have something looked at and never hear back. I had my pool re-​plastered last year and tiles put back on and months later am seeing stains and tiles at the bottom after every cleaning… called mgmt but they never seem to get back with me on this.

needed an estimate for swimming pool replaster. every other company contacted (online) wanted to send out a salesperson to provide an on-​site quote.
Tropix is the Only company that has an online website price quote portal. Will probably use them; very user-​friendly & AWESOME website,