Reunion Resort & Club Wyndham Grand Resort

The grounds were great. Room (J/​1328) was so so. Couch was dirty, and the room was blah.
The spa was ok, I was pleased with the fact that the spa director did my massage when the original person called in sick. I didn’t like that there was no parking and the facility was really choppy/​odd.
Food was ok.
Odd that there is no sundry shop.
Generally I thought the place was mediocre.

Terribly rude customer service horrible food. stay here if you enjoy racism, classism and sexism

The property is beautiful & sprawling; we stayed in a 3 bedrm 3 bath room. The kids enjoyed the water park & lazy river. We wanted to try the spa but the spa was in a very small building. They had treatment rooms for facials & massages but their relaxation room was small & with 4 people in it, it seemed cramped. There was no sauna or steam room. The spa seemed an after thought for such a large resort.
We wanted to eat at the pool but we were told they were out of 3 things we wanted to order and it would take 1.5 hours. The clubhouse also was out of something one of our friends wished to order. This also happened at Forte. Running out of food offerings was the joke of our stay. Operations & customer service was really lacking. I didn’t even list other problems we had during check in, with the room, etc.
It is a beautiful place but the lack of good customer service is a big drawback.

Do NOT stay here. Constant issues that are never fixed or never told to guests till it happens (no hot water in the rooms with guest services notifying us upon calling at 10:30 PM to walk across the street to take a shower after a wonderful day at Disney). Staff giving vague answers to get you off the phone and not returning your calls when your stay is not pleasurable (4 calls left for guest services manager, no reply and 3 – 4 for manager’s supervisor with same behavior).
Some of the furniture looks to be picked up from the side of the road (scratches, chunks taken out, and covered in random paint). Cabinets broken, vent on top of microwave open for no reason, ants all over the kitchen and toilet broken twice in the same stay!
It is sad to see such a beautiful resort turned into a horrible vacation spot with improper management making worse by the day.

Stayed here for 4 nights in a 3 room villa. Room was nicely furnished and was clean. One evening we called room services as we wanted to eat supper in our own room. No answer so we left messages. 30 minutes later no return call. We called the front desk. All they could say was to try calling again. Again no answer. After waiting for another 30 minutes we went to Chili’s for supper. Would not recommend due to bad customer service.

The Resort: excellent! Apart from a lengthy check-​in wait and process, all the staff were more than helpful and the grounds and hotel were stunning.
Our accommodations: (which I later found out are privately owned, not held by the resort)
Upon entering our suite, I flipped several– maybe 5– light switches, and only one distant light came on. I tried each lamp that was available, and could turn on one of them, but all the other light bulbs were out. We called housekeeping, and they came quickly to remedy the situation.
Upon getting the lights working, several things were noticed:
Those light fixtures that were shaped like a bowl were full of dead insects. The carpeting is very rumpled and in need of re-​stretching, so as not to create a tripping hazard. The furnishings, especially the wooden living room chairs, were very worn and damaged, with chunks of wood missing, large scratches and dings, and stained upholstery. Both the living room and master bedroom had cracks in the ceiling spanning the entire room. The master bedroom looks like someone attempted a patch, but never painted it to match the rest of the ceiling area. There were stains on the walls and woodwork in the hall bath– possibly make-​up or blood. Yuk. The walls and molding around the front door is very scratched and discolored, with paint loss and dark lines and streaks.
The second night of our stay, we returned to the room to find that the entire master bedroom had no power– no lamps, fan or clock radio. Since it was late, we decided to call in the morning (which turned out to be a bad idea, since the room got really hot without a fan) In the morning we called maintenance, and they came directly. He found the circuit breaker board (we would have done this ourselves, but it was hidden behind a picture and we couldn’t find it) and tripped the switches. He then tried the fan and other switches, but told us that it had been improperly wired, so that if we turned on the middle of three switches at the door, it would cause the circuit to blow again. He tried it a couple of times, and each time it caused all the electricity to be turned off in the entire room. Also, when the fan is running, the switch and screws that hold the plate to the wall become so hot as to be too hot to touch. This is surely a fire hazard.
So while the resort is very nice, we felt that the accommodations themselves were really sub-​par, given what we paid, and what was promised. Additionally, when I brought this to the attention of the management, their response was basically, «well, we don’t own it– so there’s nothing we can do about it.» I didn’t realize when I booked that there is a hotel, which is lovely, surrounded by acres of homes and townhouses, which are all privately owned and rented out. So we stayed in a private residence that was horribly maintained. But they don’t tell you any of that at booking, and they give no recourse if you’re displeased. I wouldn’t stay here again. We paid several hundred dollars a night, and I’ve stayed in much nicer Hampton Inns.

I stayed here recently on a golf package and frankly couldn’t be more disappointed with the service. The staff working the golf areas seemed to be quite short and dismissive with all their responses. Even with simple questions as, ‘Could you point me to the first tee please?’
It really did put a damper on the entire weekend and I hope they improve this or I won’t be returning.

My family has lived in the resort for about 10 years so we have experienced all it has to offer. The water park is fabulous. We could lay and relax in the lazy river all day. There’s something for everyone. Tennis, pools, golf, a fitness center, beautiful homes etc. There are 3 restaurants which are all great and different from one another. The clubhouse has a great menu of sandwiches, appetizers, entrees, etc. you can eat inside or out on the patio looking over the golf course which is really nice when the weather permits. Forte is a nicer Italian restaurant but still in the casual category. The food is amazing and the ambiance is nice. There are also 2 sized private rooms great for groups. Lastly there is a rooftop bar eleven. It’s upgraded its menu to be fancier than it was before. The food is awesome and I love that it is a roof top restaurant/​bar. You can be inside or out. The roof has a lit up pool and overlooks Disney. At night you can see the fireworks.

This place is truly a hidden gem. We have been 3 times and our last two visits have been in the villas south closest to the waterpark (lazy river, a big slide, kids water jungle gym, walk in pool etc, must be $ 20mm worth). The fact that the kids have a two minute walk to and from saves so much time and allows the kids a lot more freedom.
The villa we stay in (penthouse q402) is a beautiful 3 bed, 3 bath. Beautiful for coffee in the am on the patio and watching the hot air balloons take off.
Under 10 minutes to Disney, but almost 2000 square feet to relax in, and not have the kids under your feet!!! Full kitchen, but room service available and ability to cook or order in from surrounding restaurants make it a vacation for everyone.
We love to play golf and the courses here are truly high end resort golf, maybe not championship difficulty but close enough that only a pro could tell the difference.
The restaurant on the roof is nice, but the sushi in the lobby is epic. It could do with another few dinner options, but for the price, we have yet to find anywhere to beat it.

Love coming here with the family when doing a Disney trip. They have one of the best pool areas with lazy river that I have been to. I got a ³⁄₂ superior villa. Pretty large and well appointed.

Worldmark by Wyndham the Reunion Resort Orlando Florida North Villas building C second floor Villa 204 somewhat of a terrible vacation among all the pictures with descriptions elevator breaks down for hours on day I’m leaving grandma and grandpa handicap has to climb their ass down with luggage help comes in an hour later pool closes for two days kiddie pool
I have called emailed all pictures all descriptions to owner services they give me the runaround reunions given them the runaround saying that everything was meant that I ever asked for and they’re not doing nothing so now I I can’t make it public and voice my opinion I was saving it in case it would make it right with me I did not want to bash anybody
That’s funny you talk about cleaning house listen to this the reunion employees dropped off all the containers on every floor of every room that was leaving that day they broke the elevator left it on level III open stock often I go to take down some trash and there’s a car full of ladies an outside company with cleaning equipment that can’t get up the elevator because it’s broken they’re begging and asking me to help them I said I don’t work here but I’ll do what I can I call the office told me all of his broken I fly down security tell Elevator is broken an hour later nobody shows up my girlfriends mom and dad are both handicap walking canes cannot get them down the stairs reunion says that the called outside company to fix it but they’ll send somebody over to help us with our bags they never showed up an hour later somebody showed up sorry we’re already done

They charge us an amazing rate to stay here. The condo unit had a beeping going all week and they promised to fix it the first day weeks over and it’s still beeping. Went to the pool with a diet coke which I set on the counter while checking in. This is something I have done all week btw. I then two lifeguards come up and accost my family like a TSA agent looking for a pocket knife. Then when I asked to just drink the last of coke they call security. Wow resort I will never spend my money here again! You are the worst. And why do you start your greens maintenance at 6 am right outside my window. I have stayed in third world countries with better customer service.

I have stayed at several resorts and this one was at the top of my experiences. Just the drive in was stunning, nestled in between a couple golf courses and winding roads it gave a serene feeling. First impression of the 3 bedroom room we stayed in was «WOW». Each bedroom had it’s own bathroom and had ample room to unpack into dressers and plenty of closet space. The kitchen was fully equipped with everything needed to prepare a large home cooked meal. All the appliances were modern as were the dishes. The nice thing to see was enough place settings plus some. The dishwasher was a luxury and made cooking in the room that much nicer. The only negative was there was no outside grill which was slightly disappointing for someone who loves to grill out. The porch was massive with a table for 4 as well as 2 lounge chairs. The beds were by and far the most comfortable beds I have ever slept in. There was a water park on property that offered a lazy river, a huge play area with water slides for smaller children, a tiki bar and grill for drinks and food, as well as games such as corn hole and ball toss. There is a Publix right down the street, as well as plenty of options for dining out, takeout, etc. The proximity to the theme parks was perfect, outside the mass tourist traffic and the craziness that is Orlando. The experience at this resort was amazing from start to finish.

Wow. We have a group of golfers that have played in our annual tournament around the country for over 25 years. This by far the best accommodations, service, golf and convenience. For a great group price. Very pleased with this place. Golf rounds were about 4 hours. There are three courses on property with several more in the area, if necessary. A great pool area, workout facility, jogging paths and more all on site. Good for families as well.

I loved the resort. Stayed here for 10 days in December. The lights were perfect and look beautiful. There’s several pools and a child facility that will baby sit 4+ age kids during the day time. Everyone is super nice and willing to go the extra mile. The room is large, modern, and clean. We have cleaning service daily and turn down service as well. They offer lots of supplies like laundry soap, dish soap, and anything else needed. I
I made a great choice staying here.
Only down fall is the room service is only from 4pm-​10pm and has a tiny little menu.

I was quite impressed with this place. We stayed here as a member of our group owned a timeshare here and it made our Orlando trip quite memorable! The rooms were spacious, everything was clean from the bathrooms to the full kitchen and the patio. We even visited the on site restaurant and the service was great!

I truly enjoyed this resort. We typically stay at the Bonnet Creek resort, but this year we chose to switch things up. The only con for our family is that it is not as close to the Disney resort as the other resort, but other than that it’s a great resort. Awesome golf courses and the numerous pool areas were great for my little one. The drive to Disney is not terrible and there is a lot less congestion. The floor plans are spacious. The place looks nice all the way around.

We stayed in a townhouse it was two stories three bedrooms nice living room kitchen area small terrace overlooking the Palmer course very nicely appointed full kitchen.
Only knock was it still had the original TVs when they built the resort about 20 years ago no HD no channel navigation clunky old tube TVs can’t believe they have not upgraded.
Golf courses were very nice Nicholas course is the most challenging Palmer course is the easiest time watching courses in the middle.
All the golf course layouts are very nice the traps were not maintained lot of runoff.
They also do nothing to keep the fairways in good shape hundreds if not thousands of deep debit holes as guests apparently I don’t feel it’s the responsibility to fill it with sand and the resort is not to have maintenance either apparently.
Could easily be five-​star resort and golf course with a little TLC and maintenance.

OK… Mr. Ha makes THE BEST sushi around. he is so full of personality and talent — we ate sushi at the lobby bar both nights. outstanding sushi — seriously! great resort and excellent golf course. very nice staff.
so why the four stars. let me tell you… why doesn’t this resort have a gift shop or a lobby kiosk to buy food/​beer/​wine? they are missing a great opportunity to provide guests what they need. and what did i need? i will tell you.
a TAMPON. one single tampon. housekeeping didn’t have one — there wasn’t a gift shop. the front desk didn’t have one. there wasn’t anywhere to purchase one.
i had to drive to publix and buy a box of them. Let me tell you; i was not pleased. yes, a small deal but not a small deal when you have to deal with your monthly friend, who was not supposed to be visiting !!

I stayed here in September 2014 for a week long work conference – and now I am a fan on this place. It is a huge property that offers 2 – 3 bedroom condos: very clean, secure (gated community) and well managed/​run. The main building/​lobby building is 11 stories tall that offers various ballrooms, conference rooms, 3 different restaurants and 2 bars. They have a restaurant called Eleven on the top/​11^th floor which has a wonderful view of the surrounding area and offers outside seating that surrounds a pool. All the reunion resort buildings are scatters all over the 3 full golf courses – and I haven’t played a lot of golf in Orlando but if you are looking for golf vacation, this is the place. They also have few community pools, tennis/​basketball/​volleyball courts and biggest attraction seems to be the waterpark. They do offer free transportation within the property with just one phone call to the front desk.
Now if you are coming to Orlando for Disney attractions – staying here might not be practical as it is little far from the downtown Disney area & rest of the parks. Other than that – this place is great & great value for the money.