EJS Roofing

I called EJS for a roof maintenance appointment which was scheduled for the end of the week. When the estimator failed to arrive during the scheduled time, I called the office. The office person/​manager told me that the estimator would not be showing up because of a personal matter so we’d have to reschedule for the following week. At least give me a courtesy call to tell me that this person won’t be able to make it, I did take time off of work to make this appointment. Fortunately the owner was able to show up a couple hours later to provide me with the info needed.
I did end up hiring EJS after obtaining a few quotes, they weren’t the highest price nor the lowest. As for the repair, it seems like it was a job well done but there hasn’t been any rain nor thaw to determine if it done correctly.
I received their bill in the mail; it was a little higher than what was quoted because of some extra material. Their contract stated that there may be additional costs due to roofing repair parts like wood, nails, etc.
Called and paid the bill over the phone with my CC and the person said that the receipt will be mailed out. Received the receipt and noted there was +6% fee to use my card. No one told me that there would be an extra fee for using a card and there wasn’t anything stated when I signed the contract that one would be charged one. I reached out to the owner who said he’ll look into it, it took a few emails before he actually had someone tell me that its their standard process to charge a fee to use credit card. Being that I wasn’t informed about a fee and it clearly states in VISA’s policy that «customers must be told about the fee in advance». I informed the office manager that I would be doing a charge-​back with my CC for the $ 69.00 fee unless it was refunded back. The office manger threatened me that if I did do a charge-​back for the fee my entire bill of $ 1200 would be refunded and a lien would be placed on my home, She also mentioned that I would be responsible for any interest and court fees. I emailed the owner after this response and received the same type of treatment.
Here are his words;
«Not threatening if any part of payment not received we lean. Childish would be to keep on with this conversation no one made you pay with credit card and no one can force us to accept them. We don’t charge you a fee your credit card company does we do not get money your card company charges fees to let you use card to pay bills. I think you are assuming we some how benefit from this fee we do not. Just a middle man on fees you card charges to run your card. Do you honestly think company’s should pay for the luxury of you using a credit card? Good day sir we have spent all the time we are going to. If they take funds back we will lean the fees are an administrative fee for us doing the work. Posted in our office you chose to pay over the phone and could not see posted sign»
No one at EJS told me about this fee when they decided to run my credit card. I wasn’t in your office to read your posted sign, you came to my home and that’s where the contract was signed, there was no mention of a fee on the contract.
Some words of advice for the employee and owner that I dealt with. Don’t threaten people with liens when there was clearly a mistake made, make it right not wrong by damaging you reputation. If you think using a credit card is a luxury and you feel you’re being taken advantage of then please don’t accept them If you do, let your customers know that they’ll incur a fee, don’t expect that they’ll see a sign in your office when they call in a payment.
Unfortunately, I do not recommend this bullying business and highly suggest you do the same.

The positive: the owners (partners? co-​owners?) seem to care. The know the building code and make sure the job gets done. The price was good too. I got 50-​year O.C. shingles with a 10-​year workmanship guarantee for a bit less than other companies quoted me for 30-​year «off» brand shingles.
The negative: everything else. Either they sub-​contracted the job or they were sub-​contracted themselves to do another job. I know this because they went to a different job site during the day and had a different company’s sign in the yard. Most of the crew disappeared during the day. They were supposed to put two-​rows of ice & water dam on the roof, but only put one (doesn’t meet building code). In one area, they didn’t put any. I told the owner this and they assured me they would fix it the next day (saturday). Nope. They came Sunday at 7:30am, but I told them to go away. Didn’t show up Monday either. Tuesday they came to fix the one spot with no rows, but was only going to put one row. I had to yell at them to put the second row (which they did without argument). They wanted to be done and drove away. My wife had to pull the bad cop routine and the boss got them back that afternoon to put the second course on the roof. The Monday they didn’t show up, I was on the roof fixing their mistakes. They didn’t flash against the wall correctly. Luckily, I know enough about roofing to pull all of their step flashing out and put it back in correctly. It cost me $ 50 and 4 hours of time to fix this mistake. They also didn’t seal the exposed nails like they should have the first time.
The result: the owners are good, but hired a complete tool to be the foremen. He didn’t know how to step-​flash the house correctly, but he knew how to do everything else. He just was lazy and got caught by a trained eye. He was forced to re-​do half the roof because he cut corners to try to save a few bucks.
My recommendation: pay a couple hundred bucks more and find someone better.