Precision Time

If I could give them NO/​ZERO stars I would!!! I completely agree with Steve & Shawn! Had almost the same experience with this Kiosk! My parents from Out of State bought a watch a day before they left to go back home. When they got home they realized the watch was Not working at all! It is actually running fast! They called corporate & the guy in the Kiosk & then me after both Corporate & the Kiosk said that they could send the watch back with the receipt & they would Refund it. They immediately mailed it to me. I brought it just now, talked to an Asian gal named Kaori (pronounced «coyote» — think Wiley Coyote!) who said she is the «store manager». Same run around! I knew I was in trouble when I told her the situation & she started looking over the watch & making multiple RIDICULOUS excuses! Same as Steve — when I wanted to call Corporate or TIMEX or her manager, she turned her back to me & supposedly called her manager but wouldn’t let me talk to her! Hmmm. SCAM City! Told me it was working, even though right in front of us the date changed ahead. Told me TIMEX guarantees it, but she didn’t know the #. Hmmm. Because it’s NOT a real Timex!!! Told me it was my mom’s fault for pulling the tab out accidentally & turning the hands. Oh Really!!! Has a watch Ever in my mom’s ~79 yrs & my 52 yrs EVER done that?!? Esp a BRAND NEW TIMEX!!! FULL OF SH_​T is what she is! She had the nerve to laugh when I said the are scammers & have dint know how to take care of customers properly, & that I’d get on Social Media & Unilocal & Angie’s List. Really?!? Laugh? It’s not funny, but it shows your complete lack of professionalism & Care of this business. If this company spent as much time training their employees to give proper customer care, as they do training them in excuses & fraud, they’d be flourishing! But alas, that’s why they’re a cheap Kiosk w/​a sign «Hiring» «Need help». YES, y’all Need Professional help!

Be expected to pay $ 15 for a $ 2 battery. I wanted to get my gym watch battery replaced, a CR 2032 battery that needs four screws loosened to get to the battery. Had I known it were that simple I would have done it myself. There is no military discount, boo on them.
Seriously though, $ 15 (tax included) for a simple battery replacement? I had the guy at the minimum set my time and date for that.
The service was friendly but I won’t go back, be competitive.

STAY AWAY! I hesitantly stopped by this mall kiosk to have a simple battery change completed on my Seiko watch. Marrio could not have been more rude. I left my watch there over lunch and returned 30 minutes later to find my watch would no longer close because Marrio «cleaned» it. My high end watch always opened and clasped close with ease until Marrio touched it! We was beyond rude and defensive when I asked him what happened. He immediately replied «you can call my corporate office but you’re not getting your watch back unless you pay for the battery.» I never questioned the new battery simply asked him & showed him that now my watch would not stay closed. He tried to claim I was the one opening the watch by touching the sides and not allowing it to close all the way. As politely as possible I demonstrated how I open & close my watch (the same way I have for the past 3 years) to prove that the watch is now broken. He just smarted off & said «that’s a manufacturer issue & has nothing to do with me replacing the battery.»
I now have a new battery inside a lovely high end Seiko that can’t be worn and won’t close properly thanks to Marrio at Precision Time. I will NEVER return to this place and hope to protect others from the same horrible service.

The glass on my watch popped off while I was shopping. I have owned this watch for 10 years and it has sentimental value. They repaired it the same day. It took less than 30 minutes.

I should have read the reviews prior to come in and turn around when I saw it was a kiosk…
The crystal of my watch was broken so I went in for a change since I didn’t want to do the 4 – 6 weeks send and return to the factory (Big mistake). I went in and the guy (Don’t know his name, blonde hair working day shift without glasses) looked at the watch and said come back in 30 minutes. When I came back, he just had the watch crystal completely removed and all he said was that there was no crystal at the location that fits.
Okay first of all I left my number there for them to call and it just had me wasted 30 minutes there. The watch was no longer moving after I went to another store and they put the crystal in. There were several scratch marks on the watch. They must have forced the case open with the metal. Very unprofessional and absolutely horrible custom service afterwards. Maybe if you have a small fix with cheap watch then you don’t have to worry. But yeah they are pretty careless and now I still have to send the watch to the factory.

Horrible customer service.
I purchased a watch for my grandmother for Christmas and specifically asked about the return policy because I wasn’t sure of her current motor skills. She couldn’t put on or take off the watch on her own… her hands aren’t what they used to be. No problem, I’ll just exchange it when I return from my military assignment.
The employee told me that they didn’t have what I was looking for now so I said I’d like to return the watch. He said I couldn’t return it because I didn’t have the price tag that came with the watch. Really? They don’t create their own price tags? I did have the price tag and gave it to him, then he said that I couldn’t return it because it had been worn. Seriously? I told him what happened with my grandma, I wore it longer the day I bought it right in front of him (less than a minute.) Then he says that it’s been 34 days since I purchased it, it’s outside of the 30 day return policy. I explained that I was gone due to the military and had orders to prove it, he didn’t seem to care. Even if I had been around to return the watch 4 days earlier there isn’t a doubt in my mind that he would have given me a difficult time about it. He kept saying that his manager wouldn’t allow it.
He finally agreed to let me exchange it, but like I said, they don’t have anything that will work for my grandma, so that does me no good.

This place saved my day. After being told at another repair shop (Fast Fix) that the face would take a week to repair, plus they were unable to quote me a price until after they repaired it because it was dependent upon the thickness of the crystal face… I then decided to find another location for my repair needs. Walking through the mall I came upon Precision Time, literally the easiest experience I have ever came across, explained my situation to the new store manager (Azreil) might have misspelled that, sorry! — she quoted me a quick price and then an additional 30 percent sale off the quartz face replacement — gave her my watch and she said to come back in 15 minutes. Came back and she was wrapping up the water pressurization test, passed that, paid her and was all set. Simple as could be and she was extremely knowledgeable about her products and services. Thank you, I wish all repair needs were handled this way everywhere!

Do not go here! I went for a simple battery change and my watch was damaged!

Normally, a kiosk in a mall would not seem like anything that needs a review. However, this particular kiosk needs to be reviewed. While the workers are nice, and somewhat helpful, DO NOT buy anything from this location.
My wife purchased a rather expensive watch from this location as a birthday gift for me. The watch was solar powered, and was not charged at all. After a day of «charging» with no result, I took it back. The guy told me that I needed to charge it all day… so I did. Still did not work. Okay, so I took it back for a refund. Should be easy, as I have the receipt, right? WRONG!
I was informed that they would NOT give me a refund due to the item being «defective.» I have no idea if it really WAS defective… the point is, it was brand new… and I had the receipt (which plainly had their refund/​return policy printed on it). It should have been an easy transaction, but this manager refused to do anything. He kept picking up the phone and talking to who he claimed was his district manager. He said he had «arranged» for me to have it exchanged, but that would be all. Really? They had no real choices for an exchange. I asked to talk to this district manager. He calls her again. She again does not want to talk to me (if he even asked her)…and he tells me that there will be no refund. If I would like… I can talk to «corporate» on Monday.
Thankfully, there is another Precision Time location at the Barton Creek Mall. I went there immediately following this event. They had quite a selection of watches similar to mine, and they quickly and painlessly exchanged it for a CHEAPER model… and REFUNDED ME THE DIFFERENCE. Amazing… no phone calls to «district manager» or anything of the sort. This is customer service.
I will not ever buy another thing from the location in the Lakeline Mall. I would not recommend this location, as they will NOT stand behind what they sell. Why, when you can buy watches at Macy’s, Dillard’s, or any number of places, would you take a chance like that? Hope they make some changes, or there will be an empty spot in the food court.

I got the watch back… and it works :) !!
Turns out the reason for the extreme delay was that the kiosk was undergoing a change in ownership and my boss’s watch was lost in the process. The new owner found the watch and sent it out a few weeks after the old owner was supposed to which accounts for the delayed service.
Apparently, according to the man I spoke with over the phone, the watch was broken while in the company’s possession, however they proceeded to fix it… which is another reason it took so long to get back. After having this conversation over the phone I felt very disheartened, but relieved the watch was fixed and ready for pick up.
When I got to the kiosk the owner was working the counter and recognized my case (which means this must not be usual for them. so thats a plus!) and proceeded to give me my boss’s watch back for free and with his apologies for the long service time. Just for the record bad movement can cost anywhere from $ 150-​$ 300… so this is a significant bit of work to give away for free.
I am upgrading this review because it seems like Precision Time may have a brighter future under the new management. As with most managerial transfers some things got lost in transition and that is what happened to my boss’s watch. The new owner was gracious, apologetic and very customer oriented. I will give this location another chance should my boss ever send me on another watch-​fixing mission.

The seemingly endless search for a watchband finally came to an end at Precision Time. And I didn’t know it would happen at an unassuming kiosk in Lakeline Mall by the food court.
The clerk (damn – I forgot his name! Young guy) was very helpful. When I told him the watch I was trying to outfit was an odd watchband size, he had plenty to show me that would work. It was an excellent assortment, and I got a leather crocodile-​embossed band you would never know wasn’t real. At least it was made in France…
He replaced the band himself in a short amount of time and explained how to care for the new one. It was an efficient process and totally stress-​free, unlike those drama queens over at Austin Watch.
If you need a battery replaced, a band replaced, or a mid-​range casual Seiko, I strongly urge you to patronize Precision Time as a thanks for finally getting me what I needed!