Men’s Wearhouse and Tux

I Was waited on immediately by Lisa. Very nice person. Immediately showed me 3 different suits. All 3 were about $ 650. In all fairness, that was a buy one, get one free suit. I only needed one suit not two for a New Year’s Eve. The suits were Calvin Klein and Joseph Abboud and good quality, but sounded a bit expensive. Walked across to Macy’s and they had the same exact suit for $ 240 for one suit. Everyone should make a profit. But wow. Not everyone needs two suits and in this day and age where in a mall there are five or ten competing stores within three minutes of walking distance with equal or better service for far less, not sure how someone can do this. My experience at Men’s Warehouse was professional, but being 230 percent more expensive for the identical item is a bit over reaching in my opinion.

First visit seemed awesome when we purchased the suits & accessories, but on the 2^nd visit, I realized the 1^st visit was a fallacy. Either 1^st visit sales guy (David BROWN, part-​time) is completely un-​knowledgeable or purposefully deceitful so he can make a sale. Either way, he does not need to be a rep for MW. 2^nd visit: The sales people couldn’t understand that we purchased suits and bought accessories from the rental department. Their level of understanding & the situation bordered on moronic. We found that the guy who sold us the suits, didn’t order the right sizes & one pair of pants didn’t even come in the size he said my son needed and that he «ordered». 2^nd visit sales lady (no name provided) scored by finding one son the right sized jacket in-​store. She argued repeatedly about my other son’s suit fit. The jacket & pants were very clearly the wrong size. She needs some work on understanding the way a man’s pants should fit. My son while lean has junk in the trunk & she said that pants with seriously stretched seams on the pockets & a seam going up his butt was a proper fit. The inseam was hugging his crotch in a very bad way & the waist was sticking out about two inches. Even the tailor (Nihn) told her he couldn’t make them fit. After arguing with me about the size of my son’s pants, she eventually found a navy blue suit that offered the size of pants my other son needed. While he originally chose black, the navy was really dark, & he was just as happy. One of the canes came in really beat up, but the 2^nd visit sales lady said that is the way they were «supposed» to look. It looked like someone returned the cane after he took the cane & beat it against door frames — it wasn’t even straight. The other cane didn’t look like that at all. I admit that I lost it because we needed the suits & accessories in less than 2 weeks, & they still hadn’t been tailored. 3^rd visit: We walked in and there was the original sales man — uh, no, definitely no. I found another sales man (David WILSON) & asked him for his help instead. He was fantastic & most definitely highly knowledgeable. He showed the boys how to wear the suit properly, how to take care of it & how to hang it back up. The tailoring (Thank you, Nihn!) was wonderful. He checked the accessories, and once again one of the canes came in completely beat out — like maybe they rubbed shoe polish on the original cane. He said that is absolutely not the way they are supposed to look. He exchanged the cane for the in-​store example which, even used, looked 100x better. He folded the pocket squares for them & put them in the suits. I cannot recommend him enough; he clearly knows what he is doing & is a complete asset to MW. I gave 4**** because of this man (David WILSON), the tailor (Nihn), and the quality of the suits. MW should seriously consider whether the 1^st visit sales man & the 2^nd visit sales lady should represent their store. While the sales staff seems hit or miss, I would recommend the store for the quality, selection & tailoring.

Good service, if a bit on the pricey side.

I was extremely disappointed with the customer service my fiancé and I received at this location last month. We came in looking for a tux for my fiancé to rent for our October wedding. It all started out fine with us picking out the actual tux, vest/​tie colors, shirt, and shoes. However, once it came time for the sales person to put the actual order into the system, everything started falling apart. First, we started going over the order and realized that she had written down the wrong tie.
Once it was time for us to ring everything up, I told her we had an email coupon and she wrote down the code. However, she rang up the amount and it came out to $ 40 more than what she had originally quoted us. The receipt was also difficult to decipher with odd item numbers, and she wasn’t able to explain to us what each charge was for. I quickly realized that she had not put in the coupon code and mentioned this, at which point we had to wait twenty minutes for her to try and figure it out how to add it to the account. She finally asked a manager who was able to do it within five minutes.
At this point, we realized there were other mistakes on the receipt. For instance, we asked her why it said my fiancé had ordered size 10 shoes when he asked for 10.5. Similarly, the receipt indicated that he’d ordered size 33 pants when we’d asked for 32. The salesperson said the information was correct in the system, it just showed up that oddly on the receipt for some reason. However, when we later asked to go over the sizing information while the supervisor was there, we learned that the salesperson had in fact entered it wrong.
I also noticed at this point that even though my fiancé had given his correct email address and our salesperson had written it down correctly at first, she went back and changed it to an incorrect address. He has the word «dot» in his email and he spelled it out for her when dictating what his email address was, and she later went back and changed it to an actual period.
Then, when we finally had the coupon entered correctly, I was asked if I wanted to pay a deposit or pay the amount in full. I told both the supervisor and the salesperson that I would pay the amount in full. The supervisor went to help some other customers, and the salesperson rang me up for $ 200, which I paid with my credit card. When she handed me the receipt, I noticed there was a balance of $ 0.79. When I asked her why I hadn’t been rung up for the full amount, she told me, «Oh, I thought [the supervisor] said to put $ 200 in.» As a result, we had to do a separate transaction for $ 0.79.
Before leaving, I asked the supervisor about going over the sizing information (as referenced above). We started to go over it, but then she mentioned it could also be accessed online. Therefore, we thanked her and said we would look at it online and contact them if we had further questions. The next day, when I went to access the information online, I was unable to because the original sales person had not assigned us a group number and that was the only way to access the reservation. As a result, I spent an hour talking to Men’s Wearhouse phone customer service, during which they had to refund the original amount and create a new reservation with a group number.
Unfortunately, after creating an online account, we discovered that the online portal only allows you to see the colors and suits you picked out, but does not have a record of sizing information. As a result, my fiancé and I felt a need to return to Men’s Wearhouse to verify the sizing information again, because we were concerned it was not written down correctly when we were there. Therefore, we returned to Men’s Wearhouse about a week later and my fiancé had to be refitted, as many of the wrong sizes were recorded during our initial consultation. The person who helped us the second time was very knowledgeable and fixed the mistakes that had been made previously. I only wish we’d had her there to help us during our first visit.
We are well into the wedding planning process and our experiences interacting with various wedding vendors have been overwhelmingly positive. We’ve been impressed with everyone’s hard work and commitment to their customers. However, this experience with Men’s Warehouse has been incredibly stressful and time consuming. If you are considering renting a tux from Men’s Wearhouse, I would strongly urge you to try a different location.

After several disappointing stops elsewhere, I finally found a place that employs competent, customer service oriented professionals. Dave the manager and Mike the salesperson were as good as it gets in any industry. Friendly, knowledgeable and prompt. Their selection and their pricing was comparable to the other stores I visited but the customer service is what set them above the rest. Take notes, these guys are teaching classes in business acumen and integrity. It should also be noted that their turnaround time for special orders and alterations was several days quicker than I was quoted elsewhere.

My fiancé and I came here as a «first stop» in, what we assumed, would be a stressful day of trying to find a suit for our wedding. We couldn’t have been more pleasantly surprised! We were immediately greeted by Dave, who gave us his full attention throughout our time there. He asked us what occasion we were shopping for, our budget, then swiftly took my fiancé’s measurements. He quickly found 3 suits that fit perfectly with my fiancé’s style, AND were in our price range (under $ 400). The suit we picked needed to be taken in a bit in the pants; and in 15 minutes for just an extra $ 20 the alterations were done! Dave was such a pro and was so kind, attentive, and knowledgeable throughout! It was the kind of service you can only receive from someone who cares, and is at the top of their game! If you go there ask for Dave!

Part 1)
I thought the fitting for my Tux went okay, but that’s where the «okay» ended. When I returned on Friday, 9÷19÷14 to pick up the tux, I was initially given a shirt that would not button in the front. I’m short and thick in the middle, but was somehow given a fitted shirt. So, I thought this would be a problem easily corrected, that they would simply give me a shirt that fit properly. Unfortunately, that’s not the way this Men’s Warehouse does business. Next, I was offered a shirt that was so large through the belly area that I could pull it out at least 6 – 8 inches. Expecting to get a properly fitting shirt from the start, considering I’m paying $ 200, I refused this second shirt and was then provided a third shirt with sleeves that extended to my fingertips. The representative «kindly» pointed out to me that if I just buttoned the end of the sleeves, that they would hold at my wrist. I declined this generous offer, not wanting 6+ inches of extra material bunched up under my suit jacket all day while at my daughter’s wedding.
Part 2)
I was reassured that they would get this corrected, get a properly fitted shirt for me by first thing Saturday morning (the day of the wedding) and give me a call so that I could pick up the shirt. Not hearing from them by 1020, for a 2PM wedding, I called and they again assured me that they were checking on it and would call me back within 15 minutes. Two hours later, having still not heard from them, I called and was told that the number I had given them was not correct or did not work so they had called the groom. I followed up with them on this when I returned the tux and the number provided (my cell) was correct, was working, and was on my hip the entire time with no missed calls from Men’s Wearhouse. I ended up having to wear the crappy shirt that had sleeves 6+ inches too long to my daughter’s wedding and yes, it was uncomfortable throughout. Thanks a lot Men’s Wearhouse.
Part 3)
I returned the tux Sunday morning, 9÷21÷14. Dealing with a new person, she kindly asked how everything went. I had to tell her how displeased I was with the lack of follow up and customer service by them. She was nice and apologized and asked what I thought would make it right, or words to that affect. I believe she offered me a $ 10.00 discount initially. I let her know I didn’t think that was adequate considering the importance of the occasion and their lack of customer service. She ended up giving a $ 20 discount, I think. By that point I was just about beyond really caring, just wanted to get out of there and be done with it.
Part 4)
One final excuse given to me was that several of the persons taking measurements were new and that perhaps their training wasn’t sufficient yet, or something like that. I couldn’t help myself and had to reply with…‘the training of your employees is the problem of Men’s Wearhouse., not mine’ Just a simple «we’re sorry we didn’t meet the service you deserve, we’ll do our best to serve you better in the future» would have gone much further with me than making more excuses. Is the lack of training or quality employees my problem? I guess it is since I ended up giving Men’s Wearhouse $ 150+ of my money for a product they failed to fully deliver.

Expect to be oversold with little regard for your real needs.
Went in to receive my free suit after sending all our business from our recent wedding to men’s warehouse. My free suit turned into over $ 400 in shirts ties and shoes that were never asked for and that I was led to believe came with my free suit.
As the salesman suggested I’m at that age when all of my friends are getting married. I’ll be sure to steer them all away from the service that revolves around «making a sale» at men’s warehouse.

Trying on a suit I hadn’t worn in a couple years gearing up for a wedding in 4 days. I found the pants were a little too short for my taste. Called the Lakeline location and told them I bought the suit from MW a few years ago, don’t have a reciept. That was no problem, bring it on in and if they aren’t busy they can fix it that day. I was there 20 minutes later and they welcomed me, no questons asked. The tailor marked the pants and I was told they would be ready in 15 minutes. I asked if they press suits as well and they said no problem. 20 minutes later I come back and the length is perfect and I’m out the door with it pressed. GREAT customer service!

Came here to rent a suit for a funeral for a family member. I called ahead of time and went down the next day. The young lady who helped me could not be more pleasant. She was extremely helpful and was not the least bit irritated when we discovered the sizes I gave her weren’t exactly correct. After 30 minutes in the store, she came out with a perfect suit that fit great. I also had to purchase a tie rack and misc other stuff. when I went to the cashier, the young lady said some things are more important than money and gracefully did not charge me for the rental. Even after I insisted, me being a business man, she said it was her way of showing compassion. I can not thank her enough. Not for renting me a suit for free, but for understanding the whole scenario and was very emphathetic for me being in Texas. I always shop Men’s Warehouse in Los Angeles and am glad to see the great service I get in L.A. also extends in the business even in Texas. Sorry I did not get the young lady’s name, but from my family «Thank You» for everything.

I was immediately greeted by Blake upon my arrival; I was looking for a sharp black suit for an interview. Blake made some suggestions, I tried on a handful of pants and jackets, and he got me set up with a fantastic suit. With the buy one get one deal I also scored a sweet grey suit. Blake was not pushy or salesman like and really made me feel comfortable and taken care of. Needless to say, after some tailoring and a journey to Dallas for my interview, I got the job! Thanks Blake and the Men’s Wearhouse team for the stellar customer service and instilling the confidence in me with my appearance. You only get one first impression!
Later on, I was having some difficulties with my black pants. Dave Wilson, the store manager, went above and beyond to make sure I was happy. You’ve earned a customer for life!
Go see Blake and Dave at the Lakeline Mall!

I’m thrilled with the service I received this afternoon from Jeff. I’m going to be a pall-​bearer next week out of state and, somehow, don’t own a suit at 32. I told Jeff I was looking for a dark charcoal suit, and that my budget was very tight. He took a look at me and picked the perfect jacket off of the rack. It looked and fit great. He had me measured for the pants and told me to come back in around 30 – 45 minutes. I honestly wasn’t in a huge rush (I fly out two days from now), but he kept apologizing for the wait. Through the whole experience, including my phone call beforehand and the visit, Jeff was warm and accommodating. He provided me with several options, and signed me up for their loyalty program for free pressing, which might be handy if my suit gets wrinkled after traveling. Other than having to walk through a mall, I don’t have a single criticism about my experience and am surprised I received such great service with my super-​modest budget.

After a not so good experience at another suit store, we decided to just stop in here to see what they had to offer. An employee, Troy, immediately greeted us and asked what we were looking for. We told him we needed a suit for a beach wedding, and my fiancée gave specifics on what he likes. Troy immediately began pulling suits, and we were in the fitting room in no time. The first suit he tried on was a perfect fit, and Troy even found an amazing shirt to go with it. We were not even planning on buying anything at the time, but it was too perfect to pass up.
Two weeks later I go to pick up my wedding dress and am flipping through a magazine as I wait. I stumble upon a coupon for 50% off groom’s attire for this store. I panic thinking how much money would have been saved if only we had this coupon when we bought the suit (we loved it so much we paid full price). I ended up taking the coupon and the suit up to the store hoping they would honor it, and they did! Not only did we get the perfect suit, we got it at a great price. I could not ask for better customer service. I will definitely be recommending this place to anyone looking to purchase a suit in the future.

Maybe this place is OK if you are a business man, but I have a bit of a slacker/​hippie look, and the sales people acted as if they really didn’t want my business. I won’t be going back there. They do have a nice selection of clothes if that’s your kind of style. Maybe it was just a bad day, but…