Maurices

Worst customer service ever, and when i made a comment about how rude and horrible they were she just giggled and made a joke. So after 5 mins i came back to return my purchase and i will be taking my business elsewhere. So sad i use to love this store went all the time, unfortunately bad management and negative team members will drag a good store down what a shame :((Hopefully they get better people soon) sad part was no one wanted to fix the problem /​apologize when i was talking, but wanted to exspress how «sorry» she was after i decided to return the clothing. And the manager made a snide comment «oh you came back». Yeah changed my mind about this purchase. thank’s

Okay, I am going to probably be the downer of all these great posts for this store. I have a few issues with this store. I moved from another state in 2011 to Austin. I LOVED Maurices so much! I have a lot of clothes in my closet from there. Therefore, I was so excited to see that the Austin area/​Cedar Park had one. However, my opinion quickly changed over the three years I have lived here.
My first and hugest issue. They are pushy and annoying. Immediately walking into the store they pester you. They want to rant about the billion sales and promotions that are going on. Then they want to show you certain things. Then they ask me 2 – 4 times if I have a Maurices card and that I should really consider it. I understand that is part of their job, but there comes a point from informing and helping the customer to just bothering them to the point they just want to turn back around and leave. Last time I went in, I barely made it two steps before someone spent 5 – 10 minutes explaining sales to me. I am a shopper that likes to not be bothered when I shop. If I have a question, I will come to you. If I want a card I will inquire. Otherwise leave me the hell alone. It’s become so bad that I have stopped shopping at Maurces all together. So, their own employees scared a loyal customer from ever returning. Fail.
My second complaint is that they put clothes in your dressing room that you don’t even want. Anytime I am carrying clothes that I like to try on they take them from me and put them in a dressing room. That’s nice and helpful. But then I get in there and there are several clothes that I never picked up. Sometimes I am not even sure this is my dressing room until I recognize something I did choose. Then the lady pesters me several times while I am changing to ask if I noticed what she put in there. Yes, its the right size but it is SO not something I would pick out for myself. In fact, the clothes they put in there are never what I would wear. They need to stop trying to make assumptions of what I would wear and push other clothes on me. I know what I like and I don’t need someone I met for 5 minutes to push some shirt, skirt or whatever that they think would look «great» on me.
My third complaint is the Maurices jeans. The jeans that are actually made by Maurices. I first fell in love with them. They fit my curves perfectly. However, I have now bought three pairs of jeans there and all have issues after only a few wears. One pair the zipper never stayed up. The second and the third the threads kept unraveling making them unwearable. They aren’t well made and aren’t worth the price. My jeans from Old Navy hold up way better than that crap. It’s not worth the money.
This review isn’t, by the way, from just one visit. This has been a consistent thing over the past three years and I finally got angry and frustrated enough to write a review. So I have closed my book on going to Maurices anymore. I am just fed up and super annoyed by their employees. Leave the customers alone. Give them space to shop.

I was headed to the women’s clothing store next door, but spotted Maurice’s, and am I ever glad I did!
I was actually headed in to find a gift, but got sidetracked by the clothing in my size. Brooke was so amazing and helpful. I have not been clothes shopping in a while, because I am losing weight, and honestly, did not know how to put anything together. Brooke was invaluable in organizing outfits for me.
I will definitely be back for my winter wardrobe!

This 5-​Star review is mostly for the sales person who helped me shop and find amazing outfits! Her name is Whitney! I highly recommend you asking for her when you shop Maurice’s in Cedar Park! First, and foremost, is her darling personality! Her smile is warm and friendly. There’s nothing fake or pushy with this lady! She puts things together that I wouldn’t have thought to try, and she tells me the TRUTH if she thinks I should try something else! You don’t have to wait for service in this store, especially with Whitney helping you! If you thought customer service was a thing of the past, shop this Maurice’s with Whitney! You will be pleasantly surprised! Oh, and get the credit card! You get all kinds of discounts with it, can combine the discounts, and you can pay it off right there in the store! I use my VISA and get mileage, so I get double the benefits!

Ana & Jessica made my first (definitely not my last) visit AMAZING! I didn’t have to leave my dressing room, they just kept bringing stuff to me! Super sweet girls that made me feel so comfortable with myself & ESPECIALLY my post-​baby body! THANK YOU for such an exciting experience!

I have mixed feelings about this place
Good: Great quality clothes
Decent prices (I love the $ 29.99 jeans)
They have the high-​end brands (silver, Vigoss, Hydraulic)
They are a great place if you are in between plus sized and average
My favorite is that the jeans are not super stretchy, but very well fitting for large hipped women
They have a great clearance selection
Bad: They are really pushy about helping
Every time I have bought jeans there, they smell like sulfur for the first 10 washes

Love this store! I have never received better customer services in any retail store before, and I always seem to find something cute! Will definitely continue to shop here!

Love the small town feel inside the store. Shopping here is easy — layout is great and the ladies are very helpful. Can’t beat the pricing. They get new shipments throughout the month which means there is always something new to see.
I’m 5’2″ and can never find pants that hit in the right spot without having to go get them hemmed. Finally, I can buy pants without feeling like a little kid trying to wear my moms clothes. The extra-​short pant requires no alterations.

I am in LOVE with this store! I never fail to find something I like here, either for dressy, a night out, work, casual, etc. The clothes are well made and seem to last well, they carry an assortment of sizes, and (best of all) the customer service ROCKS! I visit 2−3x a month and they usually remember me, and are very helpful in finding what style I’m hunting for as well as suggesting other options. The sales are fantastic, but the nonsale prices aren’t too bad.

I walked into Maurices for the first time, not knowing what kind of clothing to expect. As a gal stuck between plus size/​regular sizes it was really awesome to find a new store with such nice every day AND work attire clothes.
The staff was very friendly, explained the layout of the store to me, and helped me find a few things that worked well for me. I have gone back a handful of times since my initial visit, and every experience has been as pleasant!

Grate customer service with out the extra price. I hope they pay these people some damn good money for as good as they are to the customer. And to make things even better Megan remembers my name and size along with the friends i bring in there, their names and sizes also. Grate clothes with a range of sizes and employees willing to help you.