H-E-B

This HEB gets as low a review as possible. Three times I have been unhappy with their customer service — so I’m done. 1) The cashier advertised batteries (2 for 1) at $ 6.99. She lied. Each pack was over $ 10, and you had to mail in for a rebate. She refused to acknowledge that she had misled me. 2) I bought the HEB-​brand half and half which was 3 months away from the expire date, only to have to return it in 24 hours because it was already bad! The cashier sent me to the back of the store to get another one, 3) The cashier forgot to bag my meat. I left with my groceries, got home and discovered I had paid for meat but didn’t have any. Returned to the store to be told that «I forgot my meat», go to the meat counter and find it. It was no longer there, so I picked up a cheaper one. I asked the cashier whether she could do the refund. She called the manager and said a) I forgot my meat, b) the price difference was only 10 cents. (I was livid — it was $ 2 less!). The manager refunded me the money and apologized. But this is just too many problems. I’m banning HEB — no more shopping with them any more.

Best HEB around! Hands down! And we have 4 to choose from. However w all the low income housing (aka apartments) its become a pain to park. I recommend shopping at odd hours and days.

This place is top notch! There are a few HEB locations around Austin that aren’t as great and seem a bit old but this one is very clean and well kept and has a ton of options for your grocery needs. Anything you can possibly fathom is in this giant place and I shop here weekly for my food needs and I always look forward to the experience. Their deli section is great because they have pre-​sliced meats to select from so you don’t have to wait in line to procure it. They also make their own, fresh Guacamole here and it is very delicious! How can you beat that? Frankly, if you’re not in to that sort of thing, then we can’t be friends so I am sorry in advance for your loss!
Something that I find here that I’ve never seen at a grocery store is the multitude of strategically placed coupons next to your favorite products. This store INSISTS that you save money and they hang the coupons right there so you don’t have to pick up a giant book in the beginning and go on a scavenger hunt. Not to say scavenger hunts aren’t a blast because I’m not heartless I assure you, but when you’re trying to get your food and weekly essentials quickly, you don’t want to be bothered with that. There’s a time and a place, gang.
I would also like to point out, fellow patron, that their healthy foods section is very large and comprehensive with a ton of options and you don’t have to go to whole foods to get it. There really is something for everyone here and I highly recommend this gem for anything you need for the home!

We like stopping at this HEB because it’s on the way back to our house, they have a very nice selection of coffee beans and k-​cups, picked up a bag of Independence Coffee’s Madalyn’s Backyard Pecan… we’ve had this before and loved it… roasted in Brenham, Texas.

Best grocery store I’ve ever been to. I just moved to Texas, and was amazed by how much cheaper HEB’s prices are and how great their selection is. The employees are all super friendly and helpful too.

This is a review regarding the floral department, HEB Blooms…
I was told HEB Blooms did great flowers for weddings and at a reasonable cost, so I tried them out. The person who was working w/​me was very patient, which can be difficult when dealing with me but he was very nice and pleasant to work with. However, response time was very slow, accuracy on the quote was off, and communication seemed to have been a problem near the end. It all started w/​my bridal portrait bouquet. It was smaller than a bridesmaid’s bouquet, had red flowers (not dark pink), and the stems were a foot long (not sure why a bride would want to carry a bouquet w/​stems poking her in the abdomen). I brought this to the florist’s attention and he assured me the day-​of bouquet would be exactly what I was hoping for. The day-​of bouquet had a flower that was wilting down and it was smaller than my Maid of Honors Bouquet (so the size of the other BMs). He got the colors down though, so that was good. Then I noticed the centerpieces. I had 5 candelabras that needed flowers added so we dropped the candelabras off and the tall candelabra was designed beautifully, however, somehow there was a disconnect on the design for the shorter candelabra even though it was clearly stated in email, in person by myself and again in person by my Mother the day-​of. We had requested the top and bottom tiers have the flowers, the middle tier would be filled with tea light candles. For some reason, either not enough flowers were ordered or it was just not understood, but based on a picture I hope to get posted soon, you can clearly see this was not what I had requested and I was absolutely MORTIFIED and beyond embarrassed. How the hell was I supposed to display these as centerpieces?! we didn’t have enough tea light candles because we only got enough for the middle tiers, so the top tier was left empty. OMG I just about died. Then I looked over to the other arrangement we had ordered. I upgraded to the medium size and the arrangement that was presented was definitely a small size. The random dark pink spray roses did not blend well at all and looked like polka-​dots and just out of place. It turns out that my wedding was the biggest he had done but I only requested 5 candelabras, 5 medium size short centerpieces and bouquets, boutonnieres, and female pin-​ons.
During the planning stages I was also told the flowers would be delivered (no fee) but as we neared the wedding date, he said the delivery fee was not included in the final quote. Luckily he waived this fee because I reminded him of his previous confirmation of delivery with no charge. Tax was never discussed either nor was it ever included on any of the quotes. When he brought to my attention that tax would be added on, which I should have known but when you don’t include it in a quote or specify it’s not included, you forget this additional charge, I just about lost it. This was now way out of my budget. Luckily, he lowered the labor percentage down to compensate for the cost of tax. The florist did a great job in correcting his mistakes but when mistakes are still shown on the day-​of, I still can’t help but be a little bitter…

With easy to see symbols we can always find the gluten free foods we need, and others who need to be careful to avoid certain ingredients can enjoy finding them easily. There is a nice selection of specialty foods, and the HEB Brand food items are tasty and well-​made.
Employees have been very helpful, walking with me to find show me exactly where the thing I need is.
When the pharmacy is out of a needed prescription, personnel have very helpful in finding where we can get it.

Normally I have good experience at this store, but I constantly have to give direction to the checkout person who’s throwing my merchandise and the bagger who’s putting my bread, lettuce, cilantro underneath heavier items.

This is my go to for 95% of my food shopping. One thing I have noticed is that the quality of the produce has gone down in the past year or so. Also the meat selection from behind the counter is pretty limited.
Best part is they have a great staff in the wine department that really knows their stuff and have been spot on with their recommendations

My aunt has been raving about this HEB to me. She said it’s her most favorite and the only one she will go to if she can help it. Today my husband and I were out galavanting and the last thing we decided was to do a little grocery shopping. We decided to come out to this one and see what my aunt was talking about.
Every HEB partner we encountered was so helpful, nice and seemed happy. We had a hodgepodge shopping list so I didn’t have as organized as I usually do when I’m grocery shopping. At one point we were standing in an aisle staring trying to find something. There was a lady that was stalking the shelves and I think she saw that look in our eye and she asked «Can I help you find something?» I responded «Yes we’re looking for the taco seasoning?» She smiled warmly at us and happily answered «Oh yeah that’s going to be on aisle six.» Off we went. One of the things that we noticed was that this HEB wasn’t so giant and spread out like the Pluses and the giant one one University Blvd in Round Rock. As we walked to the checkout stands I noticed that almost everyone was open and there wasn’t long crazy longs. There was a lady that was directing people into lines to make things go smoothly. That’s was one of the things that my aunt said she really liked.
We ended up in an express line and I have never seen an HEB cashier so happy and friendly. This guy (I wish I caught his name) smiled at us, greeted and then told us thank you and to have a nice day. For a split second I almost forgot where we were at. Damn we wish we were a little bit closer to this store.

I love my local HEB.
They have expanded since I moved in the area. Bigger organic section, my fit foods and fun food presentations. Lovely flower arrangements.
The staff is courteous and eager to help. I have had 2 instances where in the staff came back to me after sometime to provide an update and I was already a couple of aisle away shopping!

I have selected HEB Blooms (the whitestone location) as my wedding floral vendor. I appreciated working with Megan and showing her my examples of what I envisioned and loved her honesty in what would work best for me as the bride… not necessarily what can force us to spend the most money. We came in under our max budget for flowers. It was quite a bit more than what we wanted to spend (isnt that the case of anything related to weddings though?), but I find it was amazingly cheaper than I could have gotten anywhere else in the city. I had one place quote me more for one centerpiece than my entire floral request (minus the delivery and setup fees). No joke… and said florist was listed as a one $ dollar sign on Unilocal.
Flowers are a beautiful touch to any event, and a wedding is no different. The major difference I saw with HEB was that they didn’t up charge because you said the «w» word… they just gave you what it cost.
Delivery: cost more than set up. but the fact that they will show up and set up for you relieves such a headache and worry that brings your focus back to you and your special day. It is worth it to us in this case when we don’t have time to set up ourselves.

Had an issue with a bissell carpet machine i rented being dirty. Told them about it and showed them the video of all the nasty lint in the machine. Was not expecting anything but wanted them to know. They issued a complete refund on the rental and even on the cleaning solution i bought to use… without being asked to. Good job on doing the right thing without even being asked to.

Heb is heb… I like this location just hate waiting in lines. if u have lines then open them or put in self check please. but your staff is always very nice and helpful

I come into this HEB every Sunday to do my shopping. The last few times I have said to myself why do I keep coming here? Today was the worst! The customer service line was 5 deep with 1 worker, all 3 of the HEB buy an item get a free item that I wanted were out of the free item, and 2 of the items I needed they were out of also. So frustrated! Not a big fan of Walmart but they keep it stocked! That’s where I will be next Sunday because I had to go there anyway to get what HEB is out of!

No stars for this pharmacy — Called in to see if my Rx was ready — A female w/​a zero customer service voice answered. I asked if she could take my insurance info so I could know what I’m going to be spending (had to get an inhaler & sometimes those are $ 250). Completely flat voice acted feel like it was too bothersome. Wouldn’t take my info. I called my Dr. & got my Rx transferred to CVS where they not only took my info but helped me find another brand that would be covered by my insurance and saved me over $ 200. HEB pharmacy, you just lost a customer.

This HEB is just average. I hope that the renovations improve the overall dinginess.
My main problem is the baggers don’t seem to care and throw as much as possible into each bag.
The selection is decent and customer service has been really nice about stoking products I’ve requested.
I look forward to seeing what they do with the renovation.

Finally got wifi so my shopping app works great! Friendly staff, clean. I got some great advice several times in the cosmetics and hair care aisles. They actually know their stuff; they’re not just stocking shelves.
The only issue I have isn’t with the store but with some of their HEB branded hair care items, particularly the ones that profess to be comparable to the TRESemme products. They’re not even close.

Everytime we come out to visit family we end up at HEB for some reason, mostly to get food.
I have to tell you I wish we had one of these stores in SD!
It’s got everything you would need here and it seems like it’s a great store to have around the corner :)
Well, until next time I see you HEB!

Went in tonight to stock up on the single guy staple, frozen dinners. Against my better judgement I decide to get a salad mix. If you got one you got a six pack of bottled water for free. Guess what, all out of the water. I flag down an employee that is coming off of break and he goes to the back to look for some. Not coming in till midnight, so he tells me I can get a rain check. What does he do but asks what section I am going to next and he will bring me the rain check. What a great employee.
The pharmacy also transferred my scripts flawlessly and are always friendly and helpful. What a great store.