Gold’s Gym Cedar Park

Everytime I am on leave from the military, they have always accomodated me with a plan to be able to come workout. Very friendly staff

Pros: Personal trainers are excellent, gym staff is friendly, equipment is great
Cons: Childcare lacks: some staff do not engage enough with the kids or monitor like they should.

Horrible place. Very dishonest explaining their membership billing. Their 30 day cancellation notice is really a 60 day notice! Beware when told enrollment fees include your last month!

I’ll start with the positive; they have some really friendly staff. Now for the negative. Locker rooms are usually unkept.
Sales team is overbearing and not trained on how to really help close people into a proper training program.
And what really got under my skin is when our son was visiting us for a few days while on leave from his service with the US Air Force, I brought him to workout with me. They wanted $ 50 just so he can workout with me for one day. Granted it was a week’s pass, but we just wanted to get one workout in together during his short stay home. You would think they would offer some flexibility to help out someone who serves our country and only makes a very small wage for doing so. $ 20 is not enough to let someone defending your freedom workout at your gym, you want $ 50. I’ll take my business elsewhere.

OK Where to start…
First, I purchase my first membership with Gold’s at the Round Rock location which I loved. I moved to Cedar Park and started to use their gym which is in a nice location. I had my first membership for 7 years at Round Rock and only worked out a couple times since my first incident. The over pressure of sales and constant calls to get my «free» analysis was overbearing but I tried to be nice and let them know I wasn’t interested.
The second issue caused me to cancel my membership. My wife was 9 months pregnant and we found out our child was inverted. As and effort to try to get him to turn the proper direction before his birth it was advised by the Dr to stand upside down in a pool for a few minutes at a time. Our neighborhood pool was closed, which she was using during the day, and I when I went to work out I thought to bring her with me to try the pool at Gold’s. Needless to say, in order for her to get a guest pass she needed to sit through a sales pitch. I told them she only needed to use the pool. Essentially they wouldn’t do it without her sitting through a sales presentation about joining the gym. I cancelled the very next day.
3 years later…
I got tired of using the small Anytime fitness in our neighborhood and decided to give Gold’s a second shot. And, I even signed up my wife since her work location changed and she was closer to this Gold’s. 2 months of working out and no issues…
3^rd issue… My oldest son decided to move back home after a small stint at his mothers house while getting ready to attend college. I got him a membership at Gold’s for athletics reasons in which we got the full sales pitch about him needing a trainer. We politely refused and since, we’ve been hounded with calls about needing proof that he lives with me. They want proof from a piece of mail with my address on it. He doesn’t have a credit card, he doesn’t pay the bills, he doesn’t have magazine subscriptions, so where the hell am I supposed to pull a piece of mail from. His drivers license has his mothers address since he was living with her.
So now they want me to pay more for is membership and initiation fee for his membership to continue. Besides that, Gold’s is holding a promotional $ 0 enrollment. I paid $ 10 for his enrollment. Plus I’m paying the same amount monthly (sorry Bi-​weekly since they changed their policy to juice more money out of people) as I am paying for myself and my wife. Where is the savings? There is none! So why the hell give me a hard time about a piece of mail when they are getting the same «bi-​weekly» payment as if my son would have signed up by himself.
Once my contract is up I am officially done with all Gold’s Gym. Their high pressure sales and sleezy policy’s are ridiculous. I would rather drive 10 minutes more and pay $ 100 more a month for Lifetime fitness than this place.
Get a clue Gold’s…people just want a nice place to workout, not a high pressure sales fiasco that we have to deal with all day. It’s supposed to be a stress free place!

nice gym, daycare, babaysitters, front desk. the only advice is not to go there during rush hour (from 5−7pm) during weekdays, it will be packed.

I joined this gym 2 weeks ago. I paid for 1 year membership up front. One question I had before joining was could I bring a guest a times. I was told yes, as 30 day guest and 1 day guest passes are available, but the guest would need to spend just a few minutes with a salesperson. This was agreeable for me as I do understand it’s a business.
I’m 47 years old and it’s been years since I’ve worked out. I have a personal trainer who is a friend and competes at a national level in body building. She is currently not available to train me, but was nice enough to write me a 4 day training program. I did not understand the workouts and needed help also with establishing the amount of weight to use and proper form. My son (recently out of the military) has a friend who is off on leave from the Marines and who is into body building offered to help me out.
I took him with me on my first visit to the Golds Gym that I had just paid 1 year up front membership to. After standing at the counter for a few minutes to get assisted the General Manager Aaron came out to assist me. I told him I was here to start my first workout. He cut me off and instructed me to swipe my access card and enjoy the gym. I informed him that I brought a guest with me to assist me in getting started, again I was cut short and was provided a run down of several trainers and their qualifications to train me. I appreciated his offer and advised him if the idea I’m working on doesn’t work, I may need to look into one of his trainers. I asked him if I could get a guest pass, in hopes of obtaining a free one like his salesperson had informed me I could receive before paying for my membership. He immediately began to try and sale my guest a membership, I can once gain appreciate his eagerness to sell as it is a business. My guest informed General Manager Aaron that he was on leave from the Marines and was being deployed in 10 days. Aaron informed me that a 30 day pass was $ 30 and a 1 day pass was $ 15. I didn’t question the difference in policy between what the salesman told me and what the General Manager is now telling me 2 days apart. I paid the $ 15.
At the end of the first workout, we decided that I needed more help. My Marine friend returned with me the next day. General Manager Aaron in formed me that I needed to pay the additional $ 15 for my guest who would not even be here for another 30 days, but less than 10 days. I paid the additional $ 15 without any resistance.
That evening I tell my son who has had a membership at this location for the past 7 months about the guest pass confusion. He informed me that he has obtained 4 passes for no charge for 4 different people.
Tonight, my son, his friend and I go up to Golds Gym, he scanned his card, and his friend was waived thru without signing a book or seeing a salesperson. I forgot some cash to buy a protein shake for post work out. I went back to my vehicle and returned. One young couple was signing in and a different young couple was there as the girl was a guest and she too was waived in.
Why does this gym practice double standards and disregard polices that they have in place? Is it convenience of taking money from clients who thy feel they can get it from?
General Manager Aaron my name is Lonnie Plank, I will be at gym tomorrow. Aaron, do you make this right? Or kick me out with a refund?
No, you did not mistreat a E-​5 United States Marine sniper who has served 3 tours overseas and about to be off on his fourth. I paid the charge that I was told was a benefit.