FedEx Office Print & Ship Center

I wish I had checked the Unilocal reviews before trusting this location with a time sensitive print job. I had a last minute meeting pop up for my new business which left me with no time to order business cards online. I called this location to ask if they could print business cards for me for the next day. Without a doubt he said they could and asked how many I wanted. I said minimum was 20 but after putting me on hold for a few minutes he came back and told me that I would need to order 100 cards. I wasn’t too fond of the idea of ordering 100 since these were meant to be temporary so I asked if I could get at least get a proof printed up first to which he said no problem. I hung up the phone and realized I had not been given any direction for how they preferred the files sent. Called back and was just told to send a pdf. I emailed the prints to them and included a Jpg as well as a pdf so that they could at least see what I expected the cards to look like once they were cut. I explained in my email that I had left a bleed area and wanted to make sure they understood that wasn’t meant to be a part of the card. Despite my email having instructions to call me if they had questions, he emailed me asking how many I needed, (didn’t we just discuss this), what kind of paper and when do I need these by, (Seriously)? I had not seen the email but luckily had called back to make sure they received mine. It was then I was asked these questions. Not sure why since we had literally just discussed all of this. When asked about the type of paper I turned it around and asked him about the paper weights to which he rattled off a couple numbers which meant nothing to me. I asked how much the difference was in price for the heavier one and he couldn’t answer that for me. So I suggested I would just come up there and see what they have. I figured their typical card stock meant for business cards would be ok but if the better weight was worth the price I would upgrade.
I get there and there is only one other customer already being helped by a different employee. The guy I have been speaking with is available. So I head over to his computer where he pulls up my files. First of all, I know I’m not familiar with their system but this guy must have taken 10 minutes just trying to figure out how to upload my files to wherever he needed them in order to print. Once he finally gets 4 sets of my designs loaded onto a page. (can you say wasteful?) he sends it to the printer and returns back with TWO sheets of paper. He then questions why it printed the front of the card on one sheet and the back of the card on another sheet. (I’m really starting to question if this is his first day at this point) I’m not sure what I’m supposed to do with this but as I take the pages from him I ask him where the heavier cardstock is. This was it he tells me. Now I’m looking for someone else to help me but the other girl working is swamped with a line that leads to the door of people waiting. So back to him and his «cardstock» that feels like what I keep at home. I could have gone to Hobby Lobby and gotten heavier paper than this. This was flimsy and not at all what you would hand someone for a business card. He then tells me that if I wanted anything heavier he would have to send it out. Clearly that’s not an option since I have been telling him since that afternoon (It’s now 6pm) that I need these the next morning. I ask him about the cuts. His solution… moving the pictures closer together. I explain to him why this doesn’t make sense because of the bleed lines. Meanwhile his co-​worker is asking him if he is almost done because she really needs him to help. He decides he doesn’t know what to do and I ask him if there is an online program that I can upload the files too. Maybe. He doesn’t know. Then he comes up with the most brilliant idea. If I want to come back in the morning, his manager will be there and MAYBE he will know how to print up some business cards and since I only need 20 hopefully he can get them done in time for me. :-/​No thank you. You’ve wasted enough of my time and after spending half the day talking to you back and forth you have now shot any possibility of me finding a more competent print center to get a simple job done. I mean honestly, was I the first person ever to walk in there and want business cards printed up?!?
Here I am, several hours later printing up subpar business cards on my avery template on my home computer as that was the only option I have left this late at night. Fan-​freakin-​tastic.

To start with, I am not a serial negative reviewer on Unilocal.I only save negative reviews for seriously flawed service. With that being said the manager at this location is very difficult to work with. I am a homeschool mother simply trying to copy things that I have been given permission to copy (almost all homeschool curriculums say their work can be copied for personal use.)
Every time I have asked this location to copy something for me the manager tells me I have to have proof to copy the documents. And when I present evidence where the companies say I can copy it he still challenges me with the printed wording saying he still cannot by law copy it for me. He explained to me that even though curriculums give me, myself permission to copy their copyrighted items, he will break the law if he copies these items for me. He said if I wanted Kinko’s to copy these papers I would have to get ahold of the corporations and get permission from them for Kinko’s to copy the work.
It has gone past the point of «not being helpful» to being absurd. Last night I sent in a request to make copies of a Lenten journal (yes, simply a hand made Lenten journal for my children from Etsy.) And the copyrighted author/​illustrator said on page 2 of the journal families could copy it for personal use. The manager left a voice message this morning saying he needed proof of copyright before he could copy it. I called back and said to forget it as it too difficult to get anything done at this location.

I’m sorry but this experience had to be followed by a review. I walk in and the place is almost 80°, and there is only one person in the store to help everyone. I figured it would take 15 min to ship what I needed, so I gave myself 30 mins to be sure. 45 mins later I was leaving and going to be late to an appointment with a client. What should have cost about $ 30 to ship ground, ended up costing $ 77.

Yeah, this whole experience was bizarre. The first thing I’ll say is this. Someone who looks like they were running the FedEx on the Ark probably shouldn’t be working there in 2014. He didn’t have a clue how any of the technology worked. Also if your printer can’t scan to email, there shouldn’t be an option for that on the touch screen, or there should be a sign. Please extend me that courtesy before I spend ten minutes looking like a moron.

I hate coming to Unilocal to give bad reviews, but after multiple bad experiences with these employees, I feel like I must do it. This review is only for their small package service. These people know nothing about shipping anything besides shipping your basic package to the US. I’m not going to call out names or give specific experiences, but I am done with this business. I never spend less than 30 minutes to ship a package there, even when I have all the paperwork correctly filled out beforehand. Sometimes they admit I had everything correct at the end, and other times they avoid that fact, It just depends on who I get. And occasionally I get the person who tells me I did something wrong, even though I do this for a living. I’m not saying I don’t make mistakes, but I do know what is a mistake and what is not. It is aggravating to watch these people try to enter shipping information into their computer, seeing the mistakes they make, and then turning around and trying to tell me the correct way to ship. Maybe they are good with the Office side of the business, but I am staying away.

Horrible. Have spent all day trying to get a perishable package. Two trips here and complete apathy to the point of I truthfulness. People at the hub I was directed to indicated nothing Whitestone told me has been done. This after an hour on yesterday with 3^rd world fedex customer service. Folks at the hub were nice and helpful in locating. Hopeful I can meet and pick up from the driver.

When I went to this store a few months back to make something for my dad, the two gentlemen, Doug and James, that helped me were fantastic. So helpful and patient. What I was making took a while for us to get just right and they were so patient with me even though I only spent about one dollar there. Great customer service!

I used this location on a weekly basis a few years ago under the old manager. I have two small children who were always with me and he was great. Very personable, always gave my kids stickers, etc. Now they have a new manager and they really need to get this guy out. He is rude to me and very difficult to approach. He is rude to my kids on a consistent basis. Just tonight my husband had to go in to ship something. My husband stood in line for 5 or 6 minutes while the manager had a casual conversation with the man in front of him. My husband even helped that man lift his package onto the scale. The entire time the delivery driver was behind the counter. When the manager finished his conversation with the other gentleman (I assume he is a regular based on their conversation) my husband went to ship his small, but important package. When my husband gave the manager the slip apparently it was the wrong one. My husband asked if he could fill out another one and the manager said no, you have to air mail now. My husband mentioned that the delivery guy was still behind the counter so he could get it on the truck now to arrive by Monday. The manager informed him that he was about to close out the delivery guy’s system in the computer and he would not wait for my husband to fill out a slip. My husband explained that the package contained a set of keys to his mother’s car (who just passed away yesterday) and they needed to arrive by Monday so his friend could move the car to his house as my mother in law did not live in a safe area. The guy didn’t care and closed out the system anyway and then sent the delivery guy on his way, making my husband now pay double to ship the keys. I will never do business there again as long as that manager is still employed at that location.

I have used this location numerous times. They have two younger staff members that are helpful and friendly. The older Caucasian man and Hispanic man do a disservice to the company. I always come in and want to print a few pages off my jump drive. The younger staff doesn’t have a problem but the others for some reason don’t like dealing with my minimal order. I have never informed them that my husband is a courier for Fedex who doesn’t have the leisure to be that rude to customers while relaxing in the AC. I went in to print off the menu for the nonprofit organization I work for and brought two of the residents who have autism. The 22 year-​old girl who has the mentality of a 5 year-​old got a less than tolerant look from the Hispanic man. The young girl that printed my home menus yesterday knew I was frustrated because I informed her of this situation the day before. I asked to pay in cash a total of 44 cents not because I don’t have a debit card but just because I wanted to use cash. This man made me put a dollar on a Fedex card, print out my 4 pages, and then wait for a refund. He explained that it would take 10 minutes and would help me after he printed out others orders. I have used this location to print out all my college papers at one time to build a portfolio since I am a recent graduate. The only thing I heard was tension but no copying machines. What’s wrong with using cash??? I called the corporate number and they felt that is was my fault because I didn’t have a debit card… I have a debit card but just wanted to us cash. They told me to call the manager of that location because all customers should be treated the same. Does that mean you don’t take cash for minimal orders??? I also believe one of the two men that I have had previous issues with is a manager.

I drop off packages here all the time. Great service, and helpful staff.