Austin Oral and Maxillofacial Surgery

Dr. Ding is by far, the kindest dental professional I have ever seen. He treats you like family and really listens to your concerns. I fully trust his decisions and would recommend him to anyone in a heartbeat!

This review is to inform you that Austin Oral Surgery in Cedar Park is a business that, in my opinion, is every bit as concerned with profit as it is the treatment of it’s patients… perhaps more.
I was referred to Austin Oral by another Dentist, so I am not a regular patient, and I certainly didn’t feel very welcome when I showed up 15 minutes early for my appointment. Granted, I was there for an extraction, and I wasn’t particularly excited to be there, but I was friendly and cordial to the staff. Everyone I dealt with seemed short, and didn’t particularly care about how I felt, or if there was anything they could do to make my visit better. I guess this is more common these days, but I prefer a place that at least tries to comfort you in some way. It wouldn’t hurt for them to be a little bit superficially nice to someone who is probably sad about having a tooth pulled.
What really upset me, and the reason I took time out of my busy schedule to write this review, is that I felt they were trying to force me into paying $ 545 extra just to be sedated during the procedure. When I first came in, I asked the person at the counter how much an extraction would cost. She said it would START at $ 311. In addition to the cost of the extraction they gave me a $ 94 evaluation whether I wanted it or not, and they charged me an additional $ 82 for Nitrous, which I did not request. A «tool» they apparently use to make you feel like you’re not getting screwed as much is they say they’ll deduct the $ 122 for the x-​ray (which they insist on taking), even though my personal Dentist already furnished them with a perfectly good one. Basically, the grand total for my experience was $ 487…for PULLING A TOOTH! I had quotes for $ 175 from somewhere else, but because the appointment was already made, and I was already there, I went ahead and paid for it. This, by the way, was the first time I’ve ever been required to pay for a visit PRIOR to the procedure.
After the procedure, and as I was coming down from the $ 82 Nitrous (which I asked that they go easy on), the Doctor said something that I didn’t hear and bolted out of the room, presumably to the next patient that was waiting in the assembly line. He didn’t ask how I felt, or if I needed anything. Nothing. I felt very rushed out of the place, and unfortunately I didn’t even hear if I needed to come back to get the stitch removed or not. The Assistant that was working with the Doctor handed me some gauze and a script and showed me to the front door. It was about 90 seconds from the end of the procedure to the time the door hit me in the butt.
For much more than I feel this appointment should have cost, I would have expected to be treated much nicer, and I also would have expected some better pain medication. Obviously Hydrocodone is in the news these days, but one of the few things I thought I could look forward to after this experience would be that I could lay in bed for the rest of the day and be comfortable. Seriously, Ultracet is like taking aspirin, and I’m still hurting several days after my visit. I don’t particularly think Hydrocodone makes the pain go away, but it makes me not really care that I have pain. Ultracet doesn’t afford me that luxury.
So basically, for what probably should cost $ 200 – 300, Austin Oral Surgery in Cedar Park wants $ 1,000 for… and isn’t even nice about it. I have a fairly good job, and I make a little money, but if I would have never asked any questions and just let these people corral me into the treatment they would have profited from the most, I would have been out $ 1,000.
I purposely did not mention the Doctor by name, because he is young, and is probably using this company to build his career with the hopes of eventually going into practice for himself. I expect that this company’s emphasis on high profit comes from the top and he is just trying to make a living. As far at the Assistant that helped the Doctor, I assume she’s just there for a paycheck, and is «going with the flow».
I always try to put myself in the other person’s shoes when I deal with people. This company never did that. They obviously never learned the Golden Rule.
To their credit, the extraction was successful, and I got what I needed. I give them 1 star because that’s how they made me feel. They made me feel like a sucker, and I was lucky I was aware enough to question them and push back when they tried to force me to be put to sleep during the procedure. I probably should have made a few more calls and found a place that had nicer staff, and was a little more affordable… but when you’re in pain and you’ve been referred to this place, what are you going to do?
Thank you for reading my sincere review.

My general dentist referred me to Austin Oral Surgery for an extraction of a tooth, not a molar. I tried several times to reach them for an appointment. One time, I was put on hold for a long time and finally hung up. On three other occasions, I left a message and no one called me back. I started to have a toothache and called them again and again one day. They said they could see me the following week. When I stressed that I was in pain and would like to see a dentist ASAP, the woman became irate and told me to go somewhere else if I didn’t like it. So, I did. They do not care at all about their patients.

I highly recommend Dr. Ding and the entire staff at Austin Oral Surgery. I had four teeth extracted due to adult braces. They fit me in with short notice to accommodate my schedule.
They offer online registration so they can validate insurance and complete required health history paperwork. Pre-​procedure instructions were sent via email in a timely fashion.
The procedure went very well. Dr. Ding reviewed everything with me ahead of time. In recovery, he came by for post-​procedure instructions, etc and I was on my way. I experienced normal numbness for 10 hours and took the recommended prescribed pain meds. Though, after one dose, I realized I didn’t need them. His extractions were done so well, I have zero pain 24 hours post-​opp. He even called my personally to see how everything went. Impressive.

First off, I must say I am very afraid of going to any dentist, so when I found out I needed to get 4 wisdom teeth removed I was very anxious. My current dentist highly recommended Dr. Craig Knell.
Every person on the staff in this office is extrememly nice and professional. Dr. Knell himself is very patient and knowledgeable. I felt from the beginning that I was in good hands.
Being 40 years old, I knew I had a greater risk of pain and potential for problems. Dr. Knell walked me through the process and patiently answered all of my questions of concern. After the consultation, I spoke with the billing dept about what to expect for payment. She was very nice to speak with and explained clearly what our insurance covered and what the exact payment would be at the time of service. I was pleased at how low the entire process was going to cost! I expected much higher.
When I arrived for the procedure, they placed me in the chair and even gave me a warm blanket for my comfort. I went to sleep. When I woke up, I was very aware of my surroundings (not dopey or disoriented). I was not in any pain AT ALL. The office had already called in my prescriptions so we picked them up on the way home. For the following week, I was never in any pain at all! What a shock! I expected so much more discomfort. Now, almost a month later, I have had no issues, no pain, and my gums are healing nicely.
This was an extremely pleasant experience all around. In the future, I will be doing all of my major dental work through Dr. Knell and would recommend him to everyone!

My experience was great. I have been suffering from impacted wisdom teeth for 10 years and I have seen 4 doctors before but I never felt confident to go ahead with surgery. Dr Knell said it is a simple extraction which I did not hear from any other doctor I have seen before. I suffered for 10 years with on going infections and I am glad I got it done at Austin Oral M Surgery. The staff was wonderful. I had surgery Friday and went to work on Monday. I highly recommend this place. The doctor himself called me back to see how I was doing (which I highly value) and I went for a check up 1 week later. Great experience !

One: They won’t tell you up front that you need to pay 100% before the procedure. They drop that on you when you show up. For the procedure.
Two: They don’t return calls. After suffering daily increasing pain to levels that are what I would call borderline suicide-​inducing, I can’t reach them. I left a message yesterday. I left a message today — both with real humans in office. No call. Now trying to reach the on call provider, but after 2 hours, no returned call. The answering service even called to see if the provider called us!
Three: Treated like a drug seeker for having a preference in pain meds. Having been through surgery and been written opiates before, I learned quickly what I do and do not tolerate. I advised Ultracet doesn’t work for me, requested Norco. Was given looks and argued with a bit but they eventually agreed. I told them Norco helps with pain but gives me SEVERE nausea and disorientation. They give me… 6 nausea pills. SIX! To go with 30 Norco. I also stated Oxycodone works better with fewer sides and was more or less laughed at, told they just weren’t going to write it.
Four: Doctor was dismissive of my concerns re: basically anything I asked.
Go somewhere else. Not a chance I would ever go here again, bring a family member here, or refer them.

I’m very pleased with the medical care I received here. Dr. Ding and his staff were highly recommended by my family dentist. After literally passing out from pain being caused by a wisdom tooth (elevated blood pressure), I was forced to go to the ER or by chance call an oral surgeon and be seen there. Sitting in front of the ER knowing my BP was elevated because of the pain I was experiencing, I decided to call Dr. Ding’s office and see if there was any way they could see me immediately. Once I explained my situation, I was placed on a brief hold and asked if I could get to them within the next 15 mins. That was a blessing in disguise.
At 34 years old, I knew for many years I should have my wisdom teeth pulled, but the fear of being in pain afterwards kept me from doing so. Once I was x-​rayed it was determined that I needed four wisdom teeth extracted and one biopsied. Dr. Ding helped me understand what was happening and explained what would happen afterwards. He and his staff saw I was in extreme pain and very nervous. I was comforted and given time to calm myself down before being taken into surgery.
It’s now five days later and I’m just now experiencing some pain. This morning I called and spoke with the staff. Again, I was immediately brought in. Thankfully, all is clear and I’m just experiencing «normal» muscle pains in my jaw.
I hope I never have to see Dr. Ding for oral care again, BUT if I do I know I will be in great hands.

after 2 hours hours sitting in the office they tell me that they can’t do my because I don’t have 500 for anesthesia out of pocket. we asked if they would work a payment plan to have my severely broken tooth taken out. I have insurance and they still did nothing for me. I’m very Unhappy with how I was treated by the lady that handles the billing. I will never go back. I’m very upset and in horrible pain.