Western Dental

did a root canal, deep cleaning, and 2 fillings, all staff was great, Megan was great doing the deep cleaning, she cared so much about how I was feeling and how much pain I was feeling, both Drs that did my root canal and the one that did the cavities was also great (sorry did not get the names), thank you for all the care in every step.

Was scheduled @ 12:30 pm for cleaning and for braces exam. Took 2 hours to be seen. I told them usually when you book an appointment that’s the time you are seen. Wasted time. Other than waiting forever to get a cleaning there was screaming kids everywhere. I need a new dentist.

What a horrible place. Front desk receptionist was not friendly. We waited an hour and a half before my son was seen for a 9:00 appt. Which are the first appointments of the day. After he had his Xrays taken he waited another 20 minutes before the Dentist came in. He said he had no cavities and his teeth looked good but he needed a deep clean for $ 1,333 (which insurance didn’t cover). We said no and he would not even give him a «light» cleaning. WHAT A SCAM!!! DO NOT GO HERE!

I haven’t been to a dentist in a very long time, and today was my first appontment with WD. Yes, the waiting room could have been cleaner, but I’ve seen worse.
Like the others have stated, the wait time is rediculasly long. My appointment was at 3, and I left the office just before 6. I had one filling, and got my teeth «cleaned». Cleaning I guess, does not include polishing. The cleaning took less the 5 minutes.
Yes, they do upsell. I’ve never been to a dental office where they don’t upsell. In fact the last dental exam I had several years ago used strong arm tactics, and refused to clean my teeth unless I added other high price services, AND bought a special toothbrush this particular dentist insisted I needed.
So, upsell is pretty common. Perhaps that’s why a routine cleaning did not include polishing my teeth.
I can’t complain about about the employees. The girl who did my xrays was pleasant and helpful. There was an awful lot of talking about personal things in the back office. It reminded me of what we used to say back in the day, idol chatter at the water cooler.
So all in all, my visit was acceptable. My cavity was taken care of. I will be back for emergency procedures and check ups. For the more expensive services, I will go down to Algodonez Mexico. Those «special» services are a hell of a lot less expensive.

I came into this dentist knowing I needed thousands of dollars worth of work done because of how hesitant I’ve been with going to the dentist. I went in very anxious, paranoid, in tears, and both dentists Dr. Nieto, and the male dentist (his name slipped my mind) were so welcoming, so calming, and so caring. All the assistants are amazing. I got lucky and had Johnny as an aid while getting 4 extractions. No pain, amazing service, they always made sure I was comfortable, and completely have changed my mind about the dentist. This office is AMAZING! So thankful for the service and experience, and I will not go anywhere else.

The worst experience I have ever had. went in for an overall cleaning and exam. An hour later was put on a table and shot up with numbing agents for a filling without even going over my exam or having a cleaning, the doctor worked on three patients at the same time going back and forth without changing his gloves or washing his hands. He cut wires open on the room with craft scissors while all patients lay numbed on the table! I was there 3 hours got my face numbed and didn’t receive results of my exam, my cleaning, and I left before I let his dirty hands touch my mouth for a filling. The most uncomfortable, unprofessional, and unsanitary place I have ever gone!

Worst place to get your dental treatment done. Don’t make the same mistake I did. My root canal failed. I went back after a week and they said I should be fine, a week later they placed a crown. So, I got a second opinion from another dentist and they stated that my root canal has failed and that they had left a file in. Western dental failed to let me know that they had left a file in. To make the long story short, I now have to get a tooth extraction.

As good as this place was the first visit, it was ABSOLUTELY HORRIBLE on this visit.
I had to wait an hour and a half past my appointment time to get started, and the service provide to me was ABOMINABLE. All the unfriendly Doctor wanted to do was SELL ME a DEEP CLEANING for the very moment he walked up to me. (this was a different doctor from my first visit. Where did my nice caring doctor go?) When I politely requested that for today I just be given the standard cleaning prescribed by my insurance, the doctor was CURT, COLD, and a real smuck. He abruptly left me, and I had to sit in the chair for 15 minutes, and then when the doctor came back to do my cleaning, he literally spent a minute to do the entire «cleaning»… just a quick go VERY FAST go around half-​hearted cleaning, and they did not do the final phase with the spin brush that they had a young lady attempted last time. It was basically GET OUT. And to TOP it all Off, the Doctor actually SAID this to me… «That is all of the cleaning I am doing. If you want your teeth cleaner, go home and use an abrasive toothpaste. » What the HECK??? Turns out this place is a SCAM of the highest order.,
RUN… DONT WALK, quickly, every so quickly AWAY from this place. I am on the look out for a new dentist.

I come for ortho and they suck so bad because they take forever why appoint me at a time if your going to keep me here a whole hour after ! The workers here take forever because all they do is talk with each other !

I would highly recommend everyone to stay away from western dental. At least this branch. Every interaction I have had with this branch has been extremely unprofessional and borderline illegal.
When we first arrived, my wife was having issues with her tooth and seeing as how she just received dental insurance, she decided to remedy the issue. Western dental seemed to be a well known and established dentistry (and they were close) so we went with them. After scheduling an appointment over the phone we arrived at opening as our appointment was at 9. We were first through the door. After 1 ½ hrs of waiting, and watching the waiting room fill and empty twice, we decided we needed to leave as I had to leave for work (the whole reason we made the appointment for 9). Just as we stood up, they called her name. When she was finally seen, the dentist said she needed extensive work, as was expected. The problem was his conduct. He made my wife feel disgusting and degraded her on her oral hygiene.
Not wanting to switch dentists after going through all of this, we decided to make an appointment to have her root canal done. So the dentist reiterated that it needed to happen today and we should not wait because her jaw was already infected and, if it progressed, they might have to take out more than the tooth. But we simply didn’t have the time so we scheduled an appointment for the next day. So, the front office lost the appointment. Said that they didn’t know where I got my appointment card but they could schedule me an appointment for after the weekend. Again, not wanting to start over, we scheduled the appointment again. Again, when we returned, they didn’t have the appointment on their records but they were able to fit us in that day.
Long story short, the dentist couldn’t numb the area, used no local and injected her about 6 times and couldn’t affect the desired area (he chose to use the mind over matter method of telling my wife that she couldn’t feel it while she screamed and cried in pain and watched the looks of agony in the dental assistants faces), he messed up and drilled into the bone (which he blamed on my wife for not staying still) charged us and our insurance over $ 1400 for nothing (we recently have gone to another dentist and we now have to get western dentals work fixed by a specialist before the crown can be placed) oh and they ran our credit without notifying us despite the fact that we explicitly said we don’t want to finance.
All in all, worst business I have ever been into. Extremely greedy and unethical. From my experiences, absolutely no compassion for their patients, to me they see their patients as obstacles in between them and a paycheck. We WILL be taking legal actions.

Worst experience ever. The waiting time is ridiculous. The place is filthy. You sit in a large room with all the other patients all in different chairs. The doctor kept jumping from me to other patients. I was there for 4 hours… Unbelievable. The doctor and assistance would stop to talk to each other while working on me, knowing I was in full discomfort… Never coming back. Follow up check up yeah right don’t go to western dental Ever!!!

Well i came back to finish my crown that finally got delivered after waiting so dam long for it !, This place is a joke. even though i love the dentist for the great job that he has done on my teeth, I can’t say the same for the staff for their service. I’m really disappointed the wait time is ridiculous and the waiting room/​chair that they put me in this second time around was disgusting. I had a full on view of filth i just wanted to run and not come back. Oh follow up visit okay that’s not happening.

Fast and easy, Vanessa the front desk lady, she’s very nice btw who signed me in. Nicky who assisted me with my braces and it went smooth, she’s great.

Ok, I realized before I booked my husbands appointment that this place had a few bad reviews. But its close to home and I’ve seen a million western dental offices around so I thought we’d give it and try anyway. I’m glad we did.
The gal up front with the braces was amazing. She had all the answers to our questions and was such a delight. She was an amazing help. The Dr. Was so patient and friendly and was very sweet. He took his time and made sure all of our concerns and questions were answered.
My husband has a follow up appointment to get more work done and we are excited to see their friendly faces.

I’ve dealt with this office 4 times too many!
I’ve recently moved to the Palm Springs/​Cathedral City area and needed to find an acceptable dental office nearby. I’ve heard the name «Western Dental» before. So, I gave this office a try.
I met Winter Martinez, office mgr and Dr. Haq who did the first exam. I had a few cavities and needed a crown due to having 2 fillings on one tooth already. Dr. Haq is a great dentist and did a great job on my teeth.
However, Dr. Haq saw that I didn’t need a root canal done and while asking Winter Martinez to reprint my quote, Winter Martinez said out loud, «Yeah, but he doesn’t know that!».
Winter Martinez wanted to illegally overcharge me!
I said to her, «Yes, I do know that!».
Knowing that I knew of the situation, Winter Martinez reduced my price quote.
I was scheduled for a 6 month follow-​up and went to have the follow-​up done. It was a 10:00 am visit and the waiting room was full. At 11 am, I rescheduled for the following Monday at 1pm. I arrived early, filled out the paperwork and sat in an empty waiting room for 30 minutes. I was just about to leave when they brought me to the back and did a quick xray then put me in an exam chair. I looked around and saw 4 other people in chairs waiting. There were 2 workers there, but no dentist that I saw. At 2:15 I grabbed my backpack and walked out.
I would NEVER suggest to ANYONE to visit this place.
They even had an «Employee of the Month» with Winter’s picture on it… What a JOKE!!!

Just like he said Domenick C. «The worst dentist place I’ve ever been. Unhelpful people. terrible service unhappy bored workers. Dirty». Definitely not recommended this place.

This Specific dental office and corporate office is the worse representation of customer service. I brung my entire family to their facility. (Sister, Mother, myself and 4 children) i took part in their in house financing for braces, dentures and partials fir my oldest son, myself and mother. I made all payments for 4 months through automatic debit so I was never late. However I continued through service to get late calks and feed from the corporate office. To be told by Veronica the business office manager that it was and inner office communication. Bur in the mean time in
Flooded at work, home and cell with collection calls. If I’m on automatic debit and prove payments went through and only get an apology for it to happen again. Ive been over drawn by 2 payments of $ 416 and one payment of $ 114 totaling over $ 1000 while still making regular payments. This has hone on since February and they still have yet to give me my refund. I call twice a week to be told its processing … They want their money and i want t mines too. Their either prejudice or just don’t care.

The worst dentist place I’ve ever been. Unhelpful people. terrible service unhappy bored workers. Dirty.
Oh and I should also be able to write a review about Unilocal.You suck Unilocal

There can be nothing more unprofessional than this office and Western Dental. I had an 11 am appointment and arrived at 10:40 with the new patient paperwork filled out. i had no idea what to expect in this welfare atmosphere office. I waited patiently until 12pm and then left without seeing a hygienist or Dr. If you don’t mind screaming kids and welfare atmosphere. Then Western Dental will be a 5 star office for you.

This is a business that is more interested in selling a deep cleaning then being concerned with cleaning my teeth. I will not be retuning and will find a more competent dentist.