Loard’s Ice Cream

this 1 star is for service only: took my mom and son for a treat after a long busy day and we all love Loard‘s Ice Cream. BUT so very disappointed this visit! the service sucked, the young girls working were not worth a damn and the older women was just rude! we walked in and asked if we could sit down and order they said yeah. we waited they helped 2 others (walk ins) before we said hello we r ready. we asked for 3 waters and Kailey brought us 3 ¼ filled cups of water with no ice. my mom said geez can u spare the water. she said her boss told her to only serve that much. they messed and when we said something they were rude and staring which made my son feel uncomfortable so we ate quickly and left! i would glady give 5 stars because the ice creams are good but with the shitty attitude and rude employees they only get a 1…

Really poor customer service. Only allowing me one taste when I was trying to decide on a flavor between two. Then asking for a kids scoop I was told it was only for 6 and under. I opted for no ice cream and they lost my business. Never go here. Bad attitude and awful service.

Very rude. Asked if my 11 year old nephew could taste two flavors before we all ordered. There were four of us total. They said no, he can only try one. She told my brothers wife no also. Too bad. I live in Texas and they live in WA. We all met here for a few days and to have an ice cream parlor be such a crummy experience for our family was very disappointing.

The shop is very old school. Just adds on to that happy vibe especially when you know you’re about to get ice cream. Their sugar free/​fat free ice cream are all delicious! — like it CAN’T be sugar free! Haha and the part I liked most was, they gave me a big serving! Unfortunately; my buddy seemed to have gotten a smaller amount than me… Mwuahaha toooo bad brooo!
For the filipino customers– they have UBE ICE CREAM!!!

Old school ice cream parlor, just like you remember as a kid. And, delicious ice cream.

I’m giving this place 2 stars because the ice cream is good but they serve you the smallest scopes I’ve ever had and customer service sucks the lady at the register had a attitude. Prices are higher then I thought. I will not be going back.

Helpful staff and recommended her favorite flavors. I got 2 kid scoops in a waffle cone banana and mocha almond fudge. the inside is super adorable and vintage feel to the place.

What can I say, perfect place to come with the kids on a hot day. We all got sundays and spent the better part of the afternoon stuffing our faces. People behind the counter were pretty friendly, but its the quality of the ice cream and the toppings that puts this place above the rest. Def. recommend this spot if you are in Castro Valley.

Star knocked down because they had the AC blasted at 7pm. Came in and got a Pineapple Coconut ice cream which was very tasty. The waffle cone was alright.

I swear this place looks like it’s out of an old-​timey commercial. It’s such a cute spot!
It’s the only Loard’s in the area (that I know of) that has table service. I mean, it’s not hard to go up to the counter to order but it’s a nice addition. However, like many have commented on before, the customer service is eh. I know it’s a short interaction when you order ice cream but the girl at the cashier seemed kinda like she wasn’t paying attention. She handed me my ice cream and it took a minute before I asked, «…so how much is it again?»
Not a big deal though. Loard’s ice cream has always been my fav. The prices at this particular location are higher than others though. If you’d like more bang for your buck (and by that, I mean lower prices and bigger portions), check out the Loard’s at Greenhouse Plaza in San Lorenzo or even the one by Black Angus in San Lorenzo. I personally would recommend those locations more.

How do you spell bad customer service, or should I say no customer service?
May be it was a racial issue, I don’t know because we were not acknowledged by the owner when we walked in. She made eye contact and continued stuffing bananas into something somewhere. I would have been ok to just say, I will be right with you, even in broken english…
It’s Ok because I went across the street to the Ice creamery and had a awesome time… The Customer service was Exactly how I would expect from an establishment that wants and appreciates my green dollars…

A classic old school ice cream parlor. My family’s go to spot for dessert and ICE CREAM after dinner.
Shiny Pink and white outdated décor but adds to its old-​fashioned charm. A very family friendly ambiance.
Over 46 flavors. My favorite is ube/​purple taro root and they have green tea and your traditional flavors as well; ice cream,
Sundaes, milkshakes, floats, and soft drinks.
Very reasonably priced nothing over $ 9 for their ice cream menu. Sundaes range from $ 5 – 8. I always get a single scoop which is adequately portioned which costs $ 3.45, can’t beat the price. They also sell candy and fancy chocolate truffles, ice cream cakes, and pints to go.

Firs time and we came here about an hour before they closed so I understood why they didn’t have some of their «seasonal» flavors available (there were only 4 flavors and 2 of them were gone). However, when I was looking at the menu, they were all mostly regular flavors like: vanilla, chocolate, coffee, cookies and cream, rocky road, etc.
I had a hard time choosing because I didn’t really want any of the regular flavors. I was expecting variety. I didn’t want vanilla with nuts or chocolate with nuts. But I just got the basic rocky road because I didn’t know what else to get… kinda disappointed about that.
The ice cream tasted mediocre to me. It was good but certainly not the best.

Love Loard’s, they are always fresh. They have really good chocolate candy too. The staff was very nice.

Service sucks! lol. Ice cream was good, but ehh.
Went it on a Monday night with some friends, and surprisingly it wasn’t totally dead. We don’t come here often at all, so we’re still new to the menu and the flavors of ice cream they sell.
First off, there was no menu at our table, and the people working looked busy, so we decided not to bother asking them for one.
After glancing at the menu they have on the wall, we decided on what we wanted to get.
The middle school-​aged girl who took our orders was really rude. She looked hella miserable and like she didn’t want to be there at all. She saw us standing in line at least 3 times (we were the only people in line at that point) and ignored us each time until I awkwardly tried to greet her (as she glared at me) and tell her we were ready to order. Rude ass children shouldn’t have jobs lol. If I come back to this location (which I probably won’t) I’ll be sure to come in during school hours so I can avoid rude service.

Horrible service! The Asian lady, whom I assume to be the owner, totally ignored us as we stood at the counter for 3 minutes. Okay at first, not a big deal. But when she finally looked at us, we asked for 2 ice cream cones. She walked away to grab coffee beans so she can finish doing whatever she was doing. She didn’t respond to our polite request for a bit until she finally asked, what flavor?
By then, we just said we were leaving. It’s a Saturday and no one has time to be in a bad mood. I’d rather keep my money.
Oh and while we were leaving, we advised the new customers coming in to save their time and go somewhere else… in which they told us they already knew the service sucked. Well you know it must be bad if this place already has a reputation!

There were three things in my childhood that brought me joy…
1) Hanging out with my cousins because after all they were my first best friends.
2) Pretending to be a world renowned photojournalist with my busted toy camera
3) Ice cream but not just any ice cream, the stuff from a parlor where padded pink and white seats are all the rage… LOARD’S!!!
We had just finished our dinner at iSushi nearby so we decided to take a stroll. Found ourselves in the lobby of where sweet dreams are made of these, who am I to disagree… Thanks Ms. Lennox for the inspiration but seriously she was playing overhead so it had to be a sign.
At first I was thinking… ICE CREAM NOW GIMME then I came back to reality, looked at my protruding gut and decided it would be prudent for me to take some ice cream to my sister’s instead. Perusing through the coffin freezers, I stopped, teared up a bit then bought up the last three of a flavor that has sentimental significance to me… Butter Brickle.
You see Butter Brickle was introduced to me by my now late Great Auntie back when I was just a wee butterball of cuteness and my love for it and my Great Auntie never ceased. Upon my Great Auntie’s passing earlier this year, I had the audacious idea to have a Butter Brickle ice cream party with my closest family in her honor but I hit a wall because no one seemed to sell that flavor anymore until I saw it here and knew this was going to be a great belated celebration!
I took those ice creams to my sister’s place not too far from the CV and we went to town! There’s one thing to say when you have ice cream all over your face as an adult looking like a fool… Hold your head, keep your head up! Ms. Lennox your words couldn’t be truer!

Fast friendly service, always. Nothing really fancy, but reliable and consistent. Good quality ingredients and an excellent selection.
Stopped by recently for a quick treat. Had the Fudgeanna. Vanilla ice cream, hot fudge and bananas, with whipped cream and cherry on top. It never fails.
The place was busy and the servers were fast and courteous.
Working my way through all of the flavors. This place has been around for ages and is a neighborhood gem.

Just to paint the scene: Boyfriend and I had played a few hours of tennis with friends on one of the most gorgeous and sunny days of the year (so far). Then we headed over to stuff our faces with delicious Indian food (within the same plaza). Loard’s was our last stop of the afternoon. We were hitting our food coma and wanted to end our tennis/​food outing with some great ice cream. I have never been there before but friends had assured me that this was some high quality ice cream.
Very true. We were stuffed so we opted to pick up a tub of their mocha fudge ice cream to take home for later. When we tried the ice cream of our selection after dinner, we were MIND BLOWN. It was so creamy and buttery oozing with silky rich chocolate fudge. MMMMMM. Best ice cream I’ve had in awhile. My favorite ice cream was Häagen-​Dazs by far, but Loard’s has me doubting my tastes.
They also serve ice cream sundaes and specialties in store. I can’t wait to come back to try more flavors!
Ambiance: ⁴⁄₅ (very cute little ice cream parlor with a seating area)
Food: ⁵⁄₅
Service: ⁵⁄₅ (very standard, no bumps in the road — the place was also not busy when we went)
Overall Experience: 4.5÷5

This is my favorite chain to get Ube Sundae. This particular store is my favorite. This store gives that old school feel while you indulge in your favorite dessert.
Anyway, I’m knocking off a star because the Asian lady is extremely stingy with the hot fudge, she just put maybe half a pump and spread it on the cup, when I asked her for more she charged wtf! Prices are already pretty deep. Make sure you don’t order from her. She’s nice but stingy.