BA Morrison

We were having problem with our AC and called Morrison on the basis of his Unilocal ratings. Unfortunately We had to cancel our first appointment because of a scheduling conflict and made another the following week which was the first available. Meanwhile we found another company that could come in sooner and fixed the problem. We called 72 hrs before the appointment with Jim to cancel. He hung up on me! When I called back and asked to speak to the owner because Jim’s hanging up on me was not acceptable I got Jim on the phone again!!! Jim stated that 72 hrs was not enough time and that other people needed his help. This was totally rude and unprofessional! I hesitate to think how this person would act in my home.
I would strongly suggest some kind of anger management/​customer relations training for this company and its employees.

They were great! Very helpful from the start. Before I even made the appointment, Jim was giving some advice on what may be the possible issue. We had two issues… one was our attic fan and all of a sudden stopped running. He told us to check our thermostat on the side of the attic fan to make sure it was still working and when my husband checked, the thermostat was set at 110 degree and once he lowered it, the fan came on… fixed!
Our other issue was our air conditioner was running warm and he had us checked our filters first, but it was still not working properly, so they sent Tobey out. He was great!!! Five stars for him as well. He was very informative and went over everything with me and now our air conditioner is running as well. He even checked/​replaced all our filters. When he did not have the size of the filter we needed for one of our unit, he went and picked it up and returned the same day with the correct size. Made it very easy.
Highly recommend them!!! Very very professional and reasonable.

I had B.A. Morrison out about a month ago to install AC in my Livermore home. After having my brother help me with the process and getting different quotes we decided to go with them. Mike, who I believe is the Owner, was very honest and my brother felt comfortable right off the bat which of course made me very happy. He really worked with us to get us the best deal too.
On a Friday morning Tyler and Jason came out to my house and were just as nice as could be. They answered all my questions and then I left for the ENTIRE day, came home about 8 hours later and they were completely done and did an AMAZING Job. Even better, they installed a thermostat that I can program when I’m away from home using my Smartphone!
I am beyond thrilled with the professionalism, hard work and FANTASTIC job these guys did. Thank you so much Mike, Tyler and Jason, My husband I are Loving our New COOL home and can’t thank you all enough!
Bottom line folks… B.A. MORRISON is the company to go with for all your HVAC needs! Thanks again guys, YOU ROCK!

In August, 2014, Mike Morrison and his crew built a beautiful deck at my house. The job went smoothly, the crew was on the job on time each day. The workers were professional and responsive to my needs. Recently, there was a problem with the pop up of boards in several joints. I called, a worker was sent and the problem was resolved promptly. I’m happy that I used the B.A. Morrison Co.

I’m not familiar with this company’s actual work ethics.
This review is based solely on the fact that who ever had control of one of their work vans today, nearly crashed into my car while I was trying to get my daughters and myself home… SAFELY. This guy made it a chore to do that.
He cut me off while we were on 880 north nearing the 580 interchange. Cut me off in a way that he didn’t even have room for his van. I had to swerve my car into the next lane to keep him from hitting me. Thankfully there was a gap for me to do so as we were in traffic.
In anger (obviously) I honked my horn behind him to let him know I was there and that he was in the wrong. All I got back from him was a small wave with his cigarette filled hand.
Clearly he had no one else’s wellbeing on his mind. And since it was nearing close of business he probably only had selfish intentions of getting himself no where near ahead of traffic. I try not to assume things about people, but in this case I think I have the right to.
He really deserves an award for this one. #1. Driving recklessly in a company vehicle. #2. Smoking in a company vehicle.
Shame on him and this company IF they allow employees to carry on this way.

Couldn’t get the furnace to remain on this Friday past at my mother-in-law’s house in Castro Valley. She and Byron, her companion, are elderly, and very sensitive to the cold. Called Morrison, as they had installed the system. Called them ten minutes to five PM. Secretary answered very curiously, and informed me that they normally close at 4:30PM, but she would check the shop to see if anyone still there.
Roger, senior tech answered, and after short conversation to explain circumstances, he said he would be right out.
Fifteen minutes later he was at the door. Knew right what to do. Simple fix. Furnace was responding to clogged filter, and shutting down to protect the system. Roger went through explaining what he was doing as he checked and reset the system, and helped clean the filter also.
Totally impressed with his knowledge (and I’m a contractor). But biggest surprise came at the end when I expected to pay him overtime rate for service after closing (usually $ 150/​hr).
Nada he said. No Charge. They had done the installation, and he had only spent 20 minutes there. Said he would call in couple weeks to set up an annual service for 3 months in the future and replace a weak circuit switch at that time as well.
Service way beyond my expectation.

Beatrice K.
They are reliable, knowledgeable, helpful and I highly recommend them. They do not try to sell you more than you actually need!!! They are trustworthy.

Our air conditioner went out on a hot «spare the air» day and we we needed it fixed quickly because my elderly father with respiratory problems was having a hard time. They made special arraignments and saw us right away.

The nicest people answer the phones! Roger was running late but called to confirm, he knows his stuff and fixed the connection between my compressor and thermostat even programming it for me since I just bought the house and didn’t know how! He replaced the furnace air filter on his own and made me feel like they are the «go to» guys when your HVAC is giving up the ghost!

Mike Depuis from BA Morrison managed our project to install two additional vents and upgrade/​repair our heating/​AC system.
First, he was on time to give us an estimate charge free. Second, his estimate either matched or was lower than the other bids we received. He was very professional, explained the work to be performed well and gave us a detailed estimate.
The work was done by a crew of two younger guys who were supervised by him. They were also very professional and on time. They completed everything in one day.
A couple of months later we were not entirely happy with the heat flows as some rooms got too hot and some remained cold. Mike arranged for a service guy to come in on the same day to adjust the flows.
There was also one tiny hole remaining in the bathroom floor to be patched up. It wasn’t a big deal, but I mentioned it to Mike. He came in the same day to match the color and there was no follow up for a couple of weeks. As I was thinking that I should give him a call, he called me himself and sent out a guy for this 2 minute job.
And they have a warranty on the jobs they complete. Overall, we are very pleased with the experience.

Got very good service on the phone, on a Sunday no less. The on-​call tech was very helpful and I was impressed. I will go back for HVAC needs.

Excellent customer service from the initial phone call with the service manager, Jim, to the heater repair itself with the technician Cody. Cody arrived on time, was polite and professional, explained everything clearly, and promptly got our heater up and running. Highly recommend.

We would like to recommend BA Morrison for their professionalism. Mark came out to do an estimate for a heater replacement and AC install and was very informative about everything that would need to be done to complete the job. Joe and Tyler came out to do the actual job. They were amazing! They explained everything as they went, avoided walking on our brand new sod in the backyard, and they were very cautious not to get carpets dirty as they came in and out of the house. Just wanted to say that our experience with everyone involved was really positive!

They did a great job at our home in Fremont. We had to replace the old Furnace with a new AC/​High efficiency Furnace. We had quotes from Costco and Lowes and both quotes came much higher and estimators they sent out were not knowledgable. I was impressed with Mike. He was knowledgable and he walked through the whole house taking measurement and checking the vent sizes before making recommendations. Their work was fast and efficient. I would highly recommend them.

They put a new heater in my house and it works perfectly! They even opened a vent in one of my rooms because it is constantly colder than the other rooms and now it is like the rest of the house! Definitely recommend this place for any heating/​air conditioning/​or general contracting needs!

If I could give 10 stars, I would, that is how happy I am with the work. Jim in the service department was polite, ordered the part ahead of time, and then called to schedule the appt. when the part came in.
Randy was polite, and very professional. Wonderful service tech. He actually arrived BEFORE the scheduled appointment.
If my furnace ever goes weird again, I will give these guys a call.
A++++++ for professionalism. Great Job Guys :)

Such a disappointing experience. I really liked the Mike who came and gave an estimate on our project. I liked him better than all the other bids of other companies. When he finally mailed me the official estimate in the mail a week late, it was somebody else’s estimate. And now I can’t get him to return any of my several phone calls, so I have given up after several weeks.
I wish you better luck!

These guys have taken care of all of my HVAC needs for years as well as they also service many of my neighbors. They have always been communicative in terms of scheduling, and have even accommodated me off hours and on the weekends.
They will also be doing a new HVAC install in my new house within the next couple of weeks.
If you are in the Castro Valley area… give these guys a call, you wont be disappointed… this is a family business with true pride in their work. You wont get this from some of the big shops.

We’re very happy with the work Morrison’s crew did today, and with the whole process. We had them fix our current A/​C unit by replacing the whole filter set-​up, and they also installed returns into 2 rooms of the house that did not have them and needed them. They worked fast, the work looks good, and everything is working smoothly. Wen exactly how they said it would. They were in at 9:15 and done by 12:30, cleaned up and done.
I don’t have a lot to compare it to on price, so I can’t say if they are super competitive, about right, or pricey, but we’re happy with the work and we’re going to use them again for another project next month I think.

I’m a fan for sure! We had our new AC and furnace as well as an attic fan installed into our home. The work crew was friendly and hard at work from the minute they started to the minute they left. It took two days to complete the installation and we were very happy. Mike D. did a great job organizing everything and making our job go smooth. We didn’t have to use the new system until a week later and ran into a small problem, but Mike and his team were right on top of it. They came out the same day and found that the fuse had not been changed to accomodate the newer furnace. The worker they sent was kind, courteous and quick about getting it done.
There was one individual who was a little difficult to work with, but the two workers that actually did the work were fantastic and Mike D. really made us want to do business with his company. I would recomend this company to anyone who is looking for hardworking, local and reasonably priced heating and AC work done.