Pizza Hut

We order from this Pizza Hut probably once a month or so and have never had any issues. The pizza is ready within the time window promised 90% of the time and the staff is friendly. We’ve always gotten exactly what we’ve ordered and the pizza has always been as good as expected. I’m not sure why there or so many negative reviews for this store — we’ve really never had a negative experience.

This place has been here forever. In only in the mood for Pizza Hut about once every couple years or so but it always seems to hit the spot. I like the idea of having a salad with my pizza and both are good here. This location is rarely very busy either, which is nice when I’m hungry. See you again in a couple years Pizza Hut!

I usually love Pizza Hut, but this location proves to be the worst I have ever experienced. The delivery order took 2 hours to receive and the pizza was cold and the boxes were crushed. When I opened the box the cheese and toppings all stuck to the top. I called in and they offered to deliver replacement pizzas but it would take another 90 minutes. The representative on the phone acted like I was needy or crazy. So we decided to drive these pizzas back to them to show them what we received. They offered a credit towards a future order, ya right… they would not refund us our money. So we were very hungry at this point and we settled to have new pizzas made while we waited. The end result was a decent pizza but 3 hours and a car trip later. Never ordered from them again.

This place is a joke. Been here 3 times in the last 12 months or so, and every time have been disappointed. They claim to be a buffet, so you’d think they’d have food to eat. No pizza, no bread sticks, no dessert, etc… I was told the pizza would be coming out in about 15 minutes. I don’t have that long to wait for lunch. The salad had rotting pieces of lettuce. The 3 bean salad was disgusting. The place was half full of customers, and they had no pizza! This is the 3^rd and final time I TRY to eat here. The place is run by a bunch of teenagers who don’t give a shit about the lunch buffet. The store had a sign outside that say’s they are in need of hiring a manager. This place cannot be saved. Shut er down!

Stay away. 20 minutes and nothing on the lunch Buffett at lunch time — no pizza, no pasta, no bread. People having to reuse plates — no plates. Now we’re getting paper cups!

Domino’s doesn’t deliver to our home – and we are not big fans of Papa John’s (not for political beliefs but crust beliefs) so Pizza Hut is our go to.
It on average takes 1−½ hours for delivery. And everytime we get a «Sorry the delivery took so long» as the delivery man hands over a cold pizza. That apology makes me wonder if the long delivery is intentional, as the pizza is cold as is if sat in his car for awhile – and who is responsible for it?
We will continue to use Pizza Hut for our delivery – but I am starting to look at other places or consider carryout in the future, because at the end of the day it makes my stomach cry to receive cold pizza after it has been grumbling for 1−½ hours.

So first off. I LOVE Pizza Hut Pizza but this particular store has been nothing but disappointment after disappointment. The last 4 times I’ve placed an order they either got it wrong… Misquoted price or told me 40 minutes for delivery and then took an hour and a half…
I called the manager the last time the driver did not show up after can hour… then the driver showed up with my soggy pizza. The manager had agreed to send me out a new pizza and by the time I received that pizza it had been 2 hours since I ordered. Here is the kicker. THAT particular pizza that was remade for me never made it to my house. The driver instead brought me back the original pizza. I know this because I marked the side of the box with a pen before I gave the original back with him. The pizza was barely warm and the bottom of the box was soaked through. To their credit they didn’t charge me and good thing because they shouldn’t have.
Tonight I ordered 2 large pizzas with breadsticks and a diet drink for $ 27.99 then the cashier over the phone gave a total of $ 35. She explained because I removed the breadsticks it would be more. I can’t make this stuff up. All I want is a tasty pizza Hut pan pizza for crying out loud. I don’t get it. Pizza Hut Castle Rock figure out customer service. I would order at least once a week if you guys could figure out how to treat your customers well. In fact I try but this place just does not care it seems.

We had ordered 2 large pizzas. One hand tossed normal cheese, normal sauce, ham, pineapple and onion. We also ordered a thin crust jalapeño, onion, pepperoni and black olive, all normal sauce and cheese. We RECEIVED half cheese, the other half was onion, ham and pineapple. Also received pepperoni, onion and pineapple. Our receipt read completely different (our initial order). Whether it was our error or theirs — in the end — the receipt THEY gave me was different than what THEY delivered. Simply– we called to explain. It’s pizza– no reason to get too upset, at the same time you expect to get what you order. From there Jose (the apparent manager) was extremely condescending and rude. We did not call in an attacking way — rather to just say we were delivered the wrong pizzas. It took over half an hour to fix this mistake. And from now on, we will be ordering dominoes.

The food here is usually pretty solid, but since «new ownership» took over the service is awful. I was in over the weekend and had the worst service and witnessed the most unprofessional staff I have ever seen for this type of restaurant. Sadly I will not be returning.

Typical Pizza Hut. They had a buffet when we went. Not sure what days it is but I didn’t expect that. The bread sticks were literally hard as a rock. I put some sauce right on the top of them so I used a fork to cut them up and on my first one I cut a little piece off and when I went to stick my fork into it it shot off my plate and went flying right into my wife’s face. It was pretty damn funny but at the same time how hard is the breadstick that it shoots off of my plate with sauce on it!

Just to give you a frame of reference about me, i ordered from one pizza hut in alabama so much that they sent me a christmas card saying «we miss you» when I moved away.
This Pizza Hut on the other hand is just flat out wacky. I called to complain once. I asked for a manager and was put on hold for five minutes, then had my name taken down and was supposed to get a call back within 10 minutes after they verified with their driver that my delivered pizza was cold. Never heard back from them. What the heck was the driver going to tell them?
Over the last few years I randomly order from them, like an idiot, and 9 out of 10 times i am EXTREMELY DISAPPOINTED. My number one complaint is that it always seems like i am at least the LAST delivery in a batch of 10, or that they let my pizza sit out for 20 – 30 minutes before they deliver it. Either way, i tip a driver very well, and it doesn’t seem to make a difference.
I order from another pizza place that is further away, and there pizza is perfectly hot every time!
I highly suggest, in all sincerity, that you consider three alternatives for delivery from these guys:
1. frozen pizza
2. carry out
3, dine in
Thank god castle rock has gotten more competition in the pizza department… this pizza hut is a oozing sore on the face of the franchise…

We ordered 2 large pizzas and hit wings for Superbowl Sunday. It was snowing but the managed to get it here early. The problem wad that the food was not so good and that will be our last order from Pizza Hut. Yuk!