Founders Family Medicine and Urgent Care

My in-​laws are visiting from out of town and my mother-​in-​law has been fighting a viral cough for several weeks. Last night, she was up in the middle of the night a long time having trouble breathing. Today we convinced her to go to Urgent Care. They arrived 7 minutes before the posted closing time and were told «We aren’t seeing any more patients today» and sent away. I understand that it was near closing and folks want to go home but you are a medical facility! At the very least, they should have asked what her symptoms were (perhaps at least make sure she isn’t having a heart attack) and directed her to another Urgent Care facility or hospital. But I think a true medical professional would be more concerned about the patient than the time on the clock. I live less than a mile away from this facility but I can guarantee I will never visit (and I have two active tween boys … I expect we will need a service like theirs often over the next several years) or refer this place to anyone. Just awful service with someone who sincerely needed assistance!

I have visited this location a total of 3 times and have had solid service on every visit. My last visit was something different. I was a walk-​in, with what I later found out was Strep Throat. My daughter and I hit the front door at 8:01am and signed in, no appointment, although they do take appointments. The 3 ladies behind the front desk were very nice and helpful. They fit me in at 8:15am with no problems at all. The nurse brought me back, took my vitals, swabbed my throat, and said the doc would be in shortly. 5 minutes later, as promised, the doc walked in and shared the news. Everyone seemed genuinely concerned about my health and well being.
All in all, the visit took less than 30 minutes and cost me a $ 25 co-​pay. I was well taken care of and everyone was nice. Prescription was called in before I reached Walgreens and it was waiting for me. I am sorry for the other folks who had poor service, it was certainly not the case with my visit. Thanks guys for kicking Strep Throat’s ass!

I wish Unilocal gave a zero star option. I suppose the facility can have one star just for existing. This is not an urgent care! We arrived at 7:20pm with my wife having a foot injury. They close at 8:00. They turned us away because «all of their walk-​in spots were full»…even though the parking lot was empty, the waiting room was empty, and the clinic was completely silent. I am a physician and have been working in healthcare for 10 years. Healthcare has become more customer service oriented as patients have many options to participate in a variety of mechanisms to score, grade, or review healthcare facilities. This clinic obviously hasn’t caught on to the customer service side of healthcare.

Just took my son to this so called dr for a possible shoulder separation. They took X-​ray spent over an hour on there and then was told to go to the emergency room so that we could see a real dr because they couldn’t read the X-​ray. What a complete joke for health care. You would think all the bad reviews would get them to be better or close their doors.

Based on the other reviews, maybe my wife and I have been lucky, or maybe these folks have taken some of the feedback to heart and made some changes. Both my wife and I have used this clinic for walk in services and have been treated promptly and professionally. I received care there this morning for a respiratory infection. I arrived at 8am when they opened up and there was already a half dozen patients in front of me. Regardless, by 8:41 I was walking out the door with my prescriptions in hand! You can’t beat that!

Was going to warn people about this practice but the others tell the story. Just know this is not a place to go for «urgent care,». Walked in sick as a dog at 7:45 and was told by a very rude front desk staff that they couldn’t see me 15 min before closing. Was told there were two patients in the back but there were no cars in the lot. If they don’t want to treat patients they should stop calling themselves urgent care.

Hours posted on the door say they are open until 8. I walked in with my 7 yo daughter, who was having an active allergic reaction to an insect bite. It was 7:40 when we walked in.
They refused to see her.
They said they had already «filled up» at 6:30 so they had stopped taking patients then. And, this was a regular thing they do. It doesn’t matter the hours posted on the door. If they fill up with appointments, then urgent care patients are out of luck.
If like to say this was a one time thing but when we first moved here, and didn’t have a regular doc, our son injured himself. We rushed him there about 2 in the afternoon and they refused to see him.
Isn’t there some moral obligation for a doctor to see a child in medical distress? Who does that!!!

This doctors office has a horrible front office staff. They are rude and inconsiderate. My husband had just accepted a new job and we were in between health insurance policies. I specifically asked the front desk about upfront charges and fees. We paid cash (close to $ 150) for an office visit. I then asked the incompetent immature young girl at the front desk if ANY other charges were to be billed at a later time? She said no. Got a bill in the mail 2 months later for an additional $ 150. The front office staff is clueless and lacks in customer service. Read the other reviews before going here! I HIGHLY do not recommend. (I originally went here because it was the only urgent care center in castle rock with no wait times. NOW I know why!!)

Same issues as the others. Staff was dismissive and rude. They wouldn’t see my very ill son because the ‘doctor has met their quota’. This place is not in health care for the right reasons. Stay far away from this practice.

Horrible. Walked in for urgent care treatment at 12, noon, on a Saturday. Told immediately that we wouldn’t be seen, but we could come back Sunday. Not very urgent to be sure. The staff was dismissive and unhelpful. Take your business, money, and health concerns elsewhere. The reviews here should speak volumes.

I had an appt with Founders Family medicine and not only did I take off time from work and drive close to 45 minutes but I encountered some traffic and arrived 5 minutes late for an appointment and was told that I needed to reschedule. They totally refused to see me. What kind of service is this? I work for a clinic and I can assure you we do not turn people away especially if they have an appointment. I then requested for the Dr to contact me and here I am 6 days later and nothing. I did like this physician but will take my business elsewhere where people are valued and respected.

The WORST SERVICE I have EVER experienced… unbelievable! I went there once for urgent care and since I was new to the area, I decided to make an appointment for a physical and find a new family doctor. I was told to fast for my 10am appointment so they could do blood work.
I arrived for my 10am appointment at 10:03am and was told bluntly that the doctor said I would have to re-​schedule. When I asked why I was told that I needed to be there at 9:45 for check-​in. When I explained that no one told me this I was told that I would have been told when I made the appointment, during the phone reminder and email reminder. I advised that all 3 clearly said 10am and if they needed me here at 9:45 that is the time I should have been told.
I advised this was my last day with insurance and I had to at least have labs done. The front desk rep went to speak with the doctor and told me I could come back at 12:30pm. I was very angry at this point and said «no…I have been fasting and starving since 5am and I cannot sit here and starve for another 2.5 hours!» I asked to speak with the doctor and was told she was with a patient…“how could that be when this is my timeslot?” It was 10:10 at this point… I was told my timeslot was 9:45 to 10:15 and it was over. Really? For an annual physical with labs? A 15 minute check in (it takes 2 – 3 minutes to pay them) and 15 minute appointment?
When I asked to speak with a manager the gal that was standing next to her said «I’m the manager»…she did not feel it necessary to interject so far… just stood there the whole time listening. She went back to talk to the Dr. Meanwhile another gal making an appointment over the phone told the patient to «please try to be here 15 minutes early»…try? After 5 minutes I decided I did not want to give these people my business so I left to drive to my old physician’s office who happily accommodated me.
Since this is a walk in urgent care, it is even more surprising they wouldn’t have seen me right away. I will never go back.

Simply put My wife and daughter were treated with the poor service at the front desk level and we were customers there for several years. While we have no issues with the Medical Doctors, your front office is rude, dismissive and we
are moving our business to Plum Creek.

There’s no doubt that the front desk staff is a disorganized mess, but Dr. Kleinert is an excellet doctor and diagnostician. They are my primary care doctor and, due to Doris Kleinert, my overall health is much better than it was in my previuos exculsive, concierge style doctor.

My wife was refused to be seen!
She has a history of kidney stones and one night, she had an episode and wanted to be seen for pain management. They refused. They didn’t even let her sign in. The lady at the counter (not even sure if she was a nurse) said to go to the emergency room to get an ultrasound performed. Getting an ultrasound is understandable if you don’t know what the issue is. But my wife knew what this was and she knows there’s really nothing that can be done about it, except to get pain medication for pain management. Besides, isn’t that up to the doctor (or the Nurse Practitioner) on duty and not the receptionist to make calls like that?
We’ll be headed off to Plum Creek.

Our toddler broke her tibia and after a trip with the radiologist, a phone call with an pediatric orthopedist and a follow-​up call with her pediatrician, the latter decided it would be best to get her in a splint before they put her in a cast the following day.
We took our daughter to Founders the same day, X-​rays in hand, and despite the doctor’s order and the pictures’ sufficiency for even the specialized orthopedist, Founders wanted to re-​take the X-​rays which would both expose our daughter to a second round of radiation and cost us several hundred dollars out of pocket because the insurance company would (rightly) consider the test a ridiculous duplication.
Apparently Founders Family Medical Center is more interested in generating revenue off of unnecessary tests than they are actually helping patients.
Go to Plum Creek Medical Center instead who is rated «Best Urgent Care» for the past four years running according to the local paper.