Top Line Services

Absolutely wonderful! Definitely not a fan of the bit higher charges and fees, but they get in and out and get the job done well.
I had called for a simple service assessment for why the undercounter ice machine was not working. Unfortunately, they were booked due to the holidays so I had APex come out, which was the very next day and now I see why!
Turns out what APex was about to charge hundreds of dollars to replace a part that wasn’t even damaged, within moments he saw that the water line was not connected (which was the original thought, and what I had mentioned to the other company may be the problem) and also the spray line was disconnected. the latter APex had done.
Chris, the service tech, said there was no reason anyone who knew about the model shouldn’t have been able to tell that was the issue.
**Side note, my appointment was from 1 – 4 with them calling 20 minutes prior, and I got a call early in the morning saying he was in the area and could be there within 30 minutes… awesome!
Now unfortunately it was almost a $ 50 fee to reconnect that line on top of the $ 75 service fee to just come out, but it beats the $ 900 APex was trying to charge!
It is hard at times to get ahold of them on the phone, but to get a tech you can trust, I can let that slide.
Top Line will definitely stay in my go-​to service tech list!

they claim to have been in business for 20 years, although it’s not clear how they have lasted that long with their rude, arrogant and disorganized customer service.
I have no idea if they can actually fix anything as we never got that far due to the absurdly disrespectful attitude of the owner.
Receptionist: repair will be on Wed between 10 & 2
Me: pls call 30 minutes b4 you get to the house so I can meet you.
Rec: OK
Result: no phone call. I call them at 2:10. They call right back — ‘be there in 10 minutes.’ «Huh? what happened to the 30 minutes notice?» «Uh, we don’t do that» «What?»
Etcetera, etc. etc.
Stay away.