Firestone Complete Auto Care

First time here and all Reps I encountered at this location are professional and they made me feel comfortable. My car was done within the time told and the waiting area is clean. Will be returning here for regular car maintenance. Wonderful and prompt service! Thank you guys…

I discovered a nail in my tire late on Sat afternoon. The manager had someone stay late to take care of the issue. Crew did a great job !

It was amazing. From manager to mechanic, all were great. Manager Tom was very helpful and told me about various offers from Firestone in detail so that I saved some money. Mechanic joy gave some recommendations on what was not required to be done (though I was ready for it). So that again saved me the money. Great car care place. Would certainly recommend!

My service yesterday was outstanding. The manager, Tom, first took my call and set up a reasonable quote for a whole list of services I needed on my truck. He did not rush the call but walked through everything that needed to be done and then assured me that they could get it all finished before the end of the day. When I came in to drop it off, he was ready with the paperwork and they got right on it. Unlike other service centers I’ve gone to, there was no arrogance or condescension from across the counter. just a professional and a peer who is getting the job done.

The store manager called me to apologize and offered to give me my next oil change for free. He also mentioned that employees are supposed to take customers until right before closing time, especially for something as simple as an oil change.

This Firestone has provided me with nothing other than OUTSTANDING customer service. First of all, the manner of which they speak to me is very professional. Obviously, being female, and not knowing anything about cars, their team takes the time to explain to me what is wrong with my car. Not just throwing terms at me, but really telling me what parts, location, the purpose, and the consequence of not getting it fixed or replaced. They do a thorough maintenance check and also explain to me what will probably need to be replaced or fixed soon, as well as the consequences. They don’t make me feel obligated nor do i feel like I am getting taken advantage of. They have volunteered information on what is best for me as far as other locations that would best suit my car issues as well as locations that would be far more financially affordable (if it is something beyond what the shop can do for me).
On New Years Eve Day, my car broke down and I was not able to get a tow truck until the next day (New Years Day). I called the store and spoke with who I think is a manager (Andrew), and he told me that he can meet me and the tow truck and put my car inside the shop (instead of leaving it out in the open parking lot, by itself) during the holiday when they are closed. I was so surprised that anyone in any business would do that for me, especially during a big holiday this time of year!
This Firestone makes me very happy and I can say that I feel very safe with taking my cars to this firestone. For that reason, this is why I will always keep on coming back to this shop. Very reliable and DEFINITELY HIGHLY RECOMMENDED. Keep up the great work!!! You will continue to receive my business.

So I’ve been using this Firestone for years now. The main guy in the office (Steve I believe) is incredibly nice. I don’t ever feel like he’s trying to rip me off as with most mechanics. Everything he’s recommended I’ve been able to verify either by my own sight or using the internet. Highly recommend!