Lowe’s Home Improvement Warehouse of N Cary

Great group of sales associates with great experience. I go there for all my home improvement needs.
Danny in doors and windows is a must see along with David. They can answer all your needs.
Suzanne in hardware is a gem. She’s been there for years and knows where everything in the store is.
Matt and Jason in contracting are a great group of guys that are willing to go the extra mile for you .
Jean and Greg, cashiers, in the contracting checkout know their merchandise and ready when you are.
Best friendly service by far, for any hardware store around.

I wasted an hour of my time trying to get wood cut there. First employee was actively unhelpful, second employee was very helpful and found the person to cut the wood… who didn’t know how to make the cut I needed. They went off to find a manager, I waited 15 min. and then looked. They’d either gone or were helping other customers. Customer service person seemed uninterested in helping (didn’t actually do anything or contact anyone, and just listened impassively).
One star for the one person who was helpful, but everyone else there failed totally.

The dishwasher that I ordered from Lowes 2 weeks ago came today but was damaged.
Another time, when I went to pick up a light fixture that was on special order, they handed me a box that was thoroughly bashed in.
Their quality control is terrible. This just wastes everyone’s time waiting another 2 weeks to get another one.

This is probably the best Lowes in or around Cary. Normally very helpful employees.

great place to go, for a quick fixer upper…

So from a selection standpoint I find this to be one of the better Lowes locations which is the only reason it warrants getting 2 stars… the customer service here absolutely stinks! So I would have thought (as with most places) a pregnant woman would get a little bit better service however didnt that theory get debunked when … my husband tried to get help in the fans section, waited for 10 minutes, and then I go to ask for help twice and waited for another 20 minutes. After standing for nearly 30 minutes and close to feeling the need to pass out I gave up. We went to check out, and when they asked «find what you need»? I fussed, said no and here’s why… they immediately sent the guy from th e fans dept to talk to me and my husband who really ended up not being an expert at all as he gave us bad information which we later proved was the case by reading tons of reviews of the fan we were interested in and of course going to dr. Google! Ugggh! Complete waste of time!

I dislike them hanging up the phone when they can’t get to the right department and the call get re-​routed back to the person who took the call the first time. This literally happens every time I call.

I give this lowes 5 stars because of their awesome customer service. Susan in customer service went above and beyond to help me return a custom order that was wrong. She did it with a smile on her face and got way further on the phone with levolor than I did. We just moved into a new house and I won’t hesitate to o back to this store for all of our upcoming projects.

I am the Duke of Lowe’s which speaks to the state of my home improvement task list that seems to grow longer with each passing month — someone please take this title away!
What to say about Lowes? It is convenient and they almost always have everything that I need for projects. Possibly the best part is the 10% discount for military which can put some significant savings on the big purchases.
I do not want to be the Duke of Lowe’s. Hurry up, go there, check-​in.

One last update. They did actually send a guy out today to install my microwave. It’s installed, it works, and I’m glad this is finally done with.
I’m still on the fence on whether I would ever order from Lowe’s again. Their website has a serious problem if these fees are not disclosed at the time of the order. If they fix this, I think they can avoid a lot of customer service issues in the future.
I also don’t like that I had to write so many emails and make so many phone calls to get this all straightened out. But I do appreciate that I now have 2 new, fully installed and working appliances in my kitchen. All the people I dealt with, from the delivery guys to the in-​store help were actually really nice. There just seems to be a huge disconnect between corporate headquarters and the local stores when it comes to the specifics in appliance delivery and installation.