Jeffers, Mann, & Artman Pediatric and Adolescent Medicine

I am a mom and my child has been a regular patient at the Cary NC office for about two years now. As pediatricians go, I suppose they are ok. it is fairly easy to make an appointment the same day, if needed. And I frankly don’t think most pediatricians have any clue as to what really ails our children. What irks me though is that in the Cary Office waiting room, virtually all the children’s books are Christian propaganda. My child has been sick a lot recently, and I keep having to sift through books for the one or two that are religion-​free. Today, all the books in the examination room were Christian. Pretty pictures, Christian message. I know that the majority of Americans are Christians but there are other points of views and other faiths. We are all equal. I pay for a service and I don’t expect luxury but don’t be pushing religion on us or our children.

If I could give this practice zero stars I would. We have had one bad experience after another in the short 3 weeks my twins were patients at the Cary location. We have switched pediatricians for the safety and well being of our girls. The straw the broke the camel’s back was when we were prescribed a medication for one of our girls and the dosage prescribed would have caused an overdose. Thankfully we were smart enough to realize the dosage was wrong on our own and did not give our child the medication. The after hours line was unhelpful in providing correct dosage information and the Raleigh office confirmed for us on Saturday when we called again about how much medicine to give that the dosage was wrong but they were unsure the best dosage to give. Finally at 5pm on Monday (medicine prescribed 10am Friday) we received a call with the correct dosage. By that point we had already switched practices and our new pediatrician doesn’t recommend the medication at all. Had we given our child the medicine as prescribed on Friday we would likely have been calling poison control and been in the ER. This was the second time we were given advice that could have harmed our children by the doctors and nurses at Jeffers and Mann. (The first time would have likely also landed us in the ER and when discussed with a doctor about the nurses advice they praised me for not following it as they agreed it could have been extremely dangerous) Do your self a favor and find a trustworthy responsible pediatric office that follows the most fundamental rule of medicine, first do no harm.

There are no words to explain the care and the feeling from Dr. Nilova and her staff.
Stacey her manager cares so much and remembers the smallest details about our children.
From the time you walk in to the time we leave we feel welcomed, not rushed and most of all HS PEDS cares with true feelings.

After visiting 4 different pediatric practices before our child was born, we decided on JMA. Some of the key differentiators are the multiple offices, large group of doctors, sick and well waiting rooms at all offices, accomodate alternative vaccination schedules, lactation consultants on staff, weekend hours for sick visits and weight checks, after hours nurse line, and support waiting until 6 months to introduce solid foods.
Once we started visiting the office, we really appreciated the fact that they have electronic medical records and use CHADIS for developmental milestone tracking. They also have an online portal where you can pay bills, schedule appointments, and send messages for non-​urgent issues to the office. Super convenient!
The doctors we liked the best were Drs. Harriot and Helton, and most of all Dr. Lehrich. There was one doctor we saw once and didn’t really click with, and the beauty of such a large practice is, we didn’t have to see her again, even for sick visits. Once we found the doctor we really liked, we just had to make sure to make our well visit appointments as soon as scheduling was available for that time because Dr. Lehrich’s slots filled up quickly!
All the doctors we saw took time with us at each visit and didn’t rush our appointment. They answered my often long list of questions with professionalism and they treated our child with a lot of compassion and care. Honestly, they never even made our child cry except when she got vaccinations which is to be expected (I mention that because we saw a new pediatrician recently where we moved to and she made our child cry with a very rushed and rough examination!).
The most I ever waited for an appointment was 20 minutes. I think we waited longer for the lactation consultant one time, but on the flip side, she spent an hour with us, answering questions, showing me techniques, and really providing the emotional support needed to breastfeed. I would recommend that JMA hire another (or several!) lactation consultant — 2 doesn’t seem enough for 5 offices. But again, they were always able to fit us in same day or next day to see one of the lactation consultants at one of their offices.
The only thing I didn’t like about this practice is the after hours nurse line. It’s forwarded to WakeMed. The person who answered the phone was pretty rude and then we waited over three hours for a call back. The business hour nurse line is great and even if you call right at 5, they’ll call you back in less than an hour. There was a discrepancy in some advice we were given and we later brought it up to our child’s doctor and she cleared it up for us and said she’d look at the notes and speak to the nurse who told us the incorrect info. But overall, especially with a newborn and being first time parents, the business hours nurse line was great.
Now that we’ve moved away, we’re really missing JMA!

We have been going to JMA for 8+ years. We have always gone to the Cary office except for a few sick visits at the Raleigh office. I can always get an appointment for a sick child on the same day and wait times are minimal. Once in a while there will be a long wait.
I like most of the doctors and have seen a wide variety of them. They are always willing to dicuss any concerns I have with my children and have seen us through a lot of illnesses and have always referred us out to other doctors as appropriate. They are a large practice, but the doctors seem to remember us and care about the kids.

Choosing the right Pediatrician was high on the list of priorities 6 months ago when Matt and I became first time parents. We received several recommendations from close friends and after some further research, we decided on Jeffers, Mann and Artman. They have several locations, Saturday hours and a Wake Med nurse on call 24 hours a day.
On of the first people we met was their Lactation Specialist, who was knowledgeable, helpful and caring. Our doctor, Dr. Reagan (Cary office), is everything I imagined a Pediatrician would be. Besides being up to date on the latest medical information, she explains upcoming milestones to look for, suggests tips for our baby’s developmental progress, always has time for our questions/​concerns and perhaps most importantly, she is terrific with our baby.
Whether you’re looking for your first Pediatrician or looking for a change, you will not be disappointed with this practice.