Cary Greens at Preston

All the negativity here, I must say these people may not get the right service from the complex because they are jerks. We were shown an apartment, and we were in that same apartment within the week (as we moved from out of town and explained our situation to them… they were on it!!) We have been here for almost a year and love it. Every time I call, they respond immediately, the rent is fair, the management is nice, and they know us by name. The only issue I have had is the lack of proper preparation for the snow. It could have been dangerous, but it wasnt for us! So to all the negative people that have been there for five years, two years etc, if you dont like it… stop complaining and go live in Durham.

Since my previous review is being hidden I’ll just say this: Don’t live here. I’m stuck in my lease here after being told I would be able to sublease. I will continue to post honest reviews for this complex.

So since we weren’t able to break the lease they promised they would clean everything and they did– it took them about 5 times but it’s finally done and up to «our standards» as they put it, I guess their standards are lower when it comes to a ready to lease apartment. We also had a mold inspector come in and mold was not found thankfully. They can’t replace anything so we can’t really do anything about carpets, cabinets, and bathtubs. They didn’t paint because they said it was painted already. Ok. I’m honestly exhausted from this back and forth with them and hope it turns out better than I expect since we move in this Thursday. The parking is kind of an issue most of the time. I really hope this management steps it up because we have to be here for another year. I really hope they will consider all the bad reviews because they have a wonderful location and have a potential to be good. They also need to consider proper lease breaks and not make the residents feel like they are stuck for the lease they signed up because life changes and stuff happens.
Where do I begin?
We were shown a nice renovated clean 2 bedroom apartment. We weren’t ready to lease then so the manager told us next day they have same exact floor plan apartment available next month. She said, «This apartment will be even better because we’re going to fully renovate it this month so it will be fresh!» Great I thought.
So we come sign the lease and prepare to do a walk through. (Didn’t think about doing a walk through first because we thought it was an identical apartment to the one were shown)
Walk through revealed that the only thing that was renovated was kitchen counters, kitchen appliances which were updated but used, cheap linoleum floors in main living area, and light fixtures.
Everything else was completely filthy and so outdated. The color of the updates was ugly as well not the same as the apartment we were shown. The cabinets in the kitchen were old and dirty. The vents were old and full of dust, dust on the ceiling and walls so the paint was obviously old and worn. Bathrooms although good size are outdated and oh so dirty with what appears to be mold in bathtub and visible chips oh and a lovely spider hanging out. There was splashes on the window of water so it looks like someone was just using the bathroom. The carpet is old. The doors to washer and drier don’t even close and once again full of dust and dirt. All the windows are dirty and contain what looks like mold in the middle divider. The screen door to patio doesn’t close and the patio itself is disgusting along with the storage.
We were pretty shocked and kind of asked if things could be cleaned better and the leading agent asked the maintance guy who was doing the walk through with us to wipe down the bathroom. Um is he the one that cleans?
We didn’t move in that day and next day told them that it isn’t going to work because this is not what was promised and can they make an exception to break the lease? Yeah surprise, they don’t break leases. They said they can clean it again but won’t replace bathtubs etc. They also said the apartment that we were shown was completely redone a couple years ago due to a fire. Ok, she could have mentioned that earlier! Well we came the next day and it was not cleaned. Miscommunication she stated! SMH
There is no way I am going to live in this disgusting dirty apartment that is like a hazard to me, my husband, and my baby.
Management is not reliable nor accommodating. Even if they re do everything which they won’t I would not feel comfortable living under this type of management. I feel like we have been fooled. Not professional at all.

Do NOT live here. This apartment complex’s management is awful. I have lived here for over 2 years and cannot wait until my lease is up. When the new management team took the quality of living has significantly decreased. For example, this past snowstorm, they have yet to come shovel our sidewalks. Instead it takes 3 maintenance men over 20 minutes to put the golf cart up since they left them out in the snowstorm. I think your time could have better been spent trying to make the residence safe. I could go on listing my complaints but it is just best to keep looking for other apartments. On a side note, most of the reviews that are positive are written by office staff so please be careful and actually talk to current residents.

This place is awful– if I could have given them a negative star I would have! They disregard maintenance issues, they spend money where they shouldn’t and don’t where they should. They sent out a notice that the Pringles heads in apartments were going to be checked and when I get home at 8 pm at night the door is partially ajar and when I walk in the house looks like it was ransacked– our master bed was moved (not properly breaking the items stored under it and pushed up against out dog crates (appeared it slammed against the crates!) let alone things moved through out the house. Maintenance like mildew it black mold is ignored– and pretty sure mildew does not grow in living rooms on walls that have no moisture! The parking lot resurfacing has completely decommissioned the lot closest to the building I am in and there was already limited parking prior… The list goes on and on and the worst part is the management here does not care, is aloof, and doesn’t even «bring it upon herself» to talk to the residents like she is above that!