Car Pros Kia of Carson- Service

Shout out to Ricky in delivery for diligently taking care of my car service needs in a quick and professional manner satisfaction at its finest

Woody has a great customer services skills great help thanks Kia pro. I had a very good experience. Thanks car pros

Issac Beccera is a great sales man he helped me right with what I needed and he understood me exactly to a T. He is very professional and helpful. They do the very best at selling cars and servicing your car.

This morning I had the pleasure of getting my car serviced at the new Car Pros Kia Carson location. I love that new facilities! Everything was brand new and well maintained. My Service Advisor was Issac Beccera who took great care of me! He was very kind and patient and answered all of my questions. Thanks for the amazing experience!

The new Kia Dealership looks amaZing … I took my car in for a service and Luis Villa the service consultant was super helpful and assisted my every concern. Love this place

Collin is a great sales guy. He is very professional and gives you what you are looking for. He is very helpful in selling you a car and getting you into the car that you really want. They are as fast as they can be. I wish the wait time was shorter but I know that they are doing their best to get you what you need and want.
Sam in finance is AWESOME! He tells you the truth and is extremely helpful. He made me and my mom feel comfortable about our decision. He did everything he could to give it to me at the right price.
Thank you Carson Kia. Would recommend people to go here to get your next car give yourself the time and look around the lot.

Love the new place… Got helped again by Luis villa and it was great. Everything was done as promised and in a fast timely manner. Great as always.

If i could give car pros kia carson zero stars, i would. this is the first negative review i’ve had to write on Unilocal.
my car charger and adapter were both STOLEN sometime during my oil change and car wash. after reporting it, the manager never followed up with me. i demanded that management watch the video cameras that they supposedly have up. the gal i’ve been talking with told me that they would reimburse for new charger and adapter. i just emailed receipt so we’ll see if they follow through. i can’t trust bringing my car there if employees who work there are going to steal an old, frayed car charger.
the manager has yet to call and follow up with me since the incident happened and it’s been 6 days. i had to call today to personally leave him a message to call me back.

I was out in less than an hour (45 min to be exact). The new location is way better than the last one. My appointment was at 7:45am. Overall, I was greatly impressed as I’ve been taking my car to them since I bought in Fall 2013, and although I would make appointments in the past for 7:30am I would be in a line at the Avalon location for over an hour before they had taken my car. I met with Sarah P., and she showed me around the new facility, seems a bit more spacious for the waiting area as opposed to the old location. I liked the coffee and donuts. Overall I would say this is the best experience in getting my car serviced than ever. I didn’t feel rushed to go Sarah walked me through all other parts of my service and what will be upcoming on the next visit as well as what to expect in a year from now. This place has greatly improved. I’ll be interested in seeing how they handle having sales there and how that will affect them.

Great service! Love the new facility!

I have been taking my car here since 2011 in the beginning the service department was great they had great customer service and always did great work on my car. In the past year they have become the worst service department ive been too. It took 4 times and a new set of tires which i paid for to not only get an alignment but for them to do it right. Then i took my car in on ⁴⁄₁₆ for routine maintenance and the usual inspection. Less than a month later my car died because the battery was bad, even though this is part of the inspection they did on 4/​16, i get my car jumped and drive it to the dealership and tell them i need a new battery. Long story short, a battery the service advisor said was under warranty end up not being under warranty due to mileage so I was charged 200 to replace the battery. Then i was told my front brakes needed to be replaced at 315 dollars and all these other things needed to be replaced which came to over 2000 dollars worth of work. The service advisor then told me i could apply for a credit card to pay for everything. I told him to check my service records bc i literally just had all this work done a few months, except the braks, and refused everything except the battery which i needed for my car to start. When i went to pay my bill the service records confirmed that i had everything he was trying to get me to do done about 4 to 5 months ago. he basically got caught lying and trying to up sell me to make money. And when i made him break down the cost of the braks the part was 75 dollars and the labor was 230 dollars 3 times the cost of the part for a simple job. Nevertheless i will be taking my car to my neighborhood mechanic who is honest and reasonably priced. I will longer recommend this service department to anyone and if you’re reading this take your care somewhere else this place will cheat and lie to make money and still wont fix your car right.

Love this place! The new building is almost as amazing as the people inside. Yuri is awesome and she always takes excellent care of me.

This service center use to be at a small location with long wait times and a tiny crowed waiting room. Not the best experience before, BUT I am blown away by their new facility and beautifully modern waiting room. The new express lube center is amazing and I was in and out in a flash. Absolutely recommend these guys to anyone looking for a awesome service experience. 5 Stars all day long!!!

update: ⁵⁄₁₇
Today’s visit was just as satisfying as the rest, their new facility is beautiful however it’s extremely loud due to the freeway being 50? Yards from their location. Timothy in service was polite, professional and had me on my way in less than an hour and of course dealing with Sam in the finance department is always a pleasure. I will be purchasing my next vehicle from car pros!
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Everyone at this dealership that I’ve come across, has been 100% professional, polite, and very helpful. I Love my new Kia Sorrento, I can’t recommend Car Pros enough. And I’m very excited to find out they will have a new location soon with an express oil change at 6:30 AM in the morning, for us working class folks that have to be to work by 8 AM :)

Wait time is absolutely HORRIBLE. Waited practically 2 hours for a simple oil change that I could have gotten for half the time and money at Jiffy Lube. Service sucks, and so does the wait time. I won’t be back. I wish there was a no star option.

They are really slow! I came in at 7:15 am to get a very simple oil change (I payed more on my car to get free oil changes). It has been almost an hour and a half and Archie, the service guy for «Gold» just told me they haven’t even started on my car. Now I’m gonna end up being late for work today.
Last time I brought it in I got the free car wash and ended up waiting almost 3 hours for an oil change and a car wash, and when I got my car back to wash sucked. I still ended up having to go wash it afterwards.

Made an appt for 8am on a Saturday! When i made the appt, the person i spoke to said that the wait time is about 2 – 3 hrs. So, to make sure that i dont wait longer than that, i went there at 7:20am, 40 minutes before my appt. Got there, long line. I told myself, it’s fine, my appt is at 8am. The service specialist finally assisted me at 8:40am, 40 minutes after the appt. then, she told me that the car wont be ready for another 2.5 — 3hrs, and with the carwash, it will be about 3 – 3.5hrs. Service is great, wait time, they gotta do a lot, i mean A LOT, better than that!

PAY ATTENTION TO THE REVIEWS ABOUT WAIT TIMES! Wow. I WISH I had read the reviews before coming here. I bought my car at Kia of Alhambra which wasn’t the best experience. I also take my car there for service and Mike W. has helped me each time. He’s GREAT and service is always quick during the week. I just got a job in Torrance so I thought I’d try Car Pros and take my car in before work.
I arrived at 656 for my 7am appointment. 5 cars were ahead of me and no one checked me in until almost 715. So the point of the appointment is??? The woman was chipper enough, which is why they get two stars, not one. They tell me my service would be $ 450. What? For routine maintenance? I will admit this is the first *new* car I’ve owned but I thought taking care of it regularly would help me keep costs DOWN. I told her that wasn’t the price I wasn’t expecting and it wasn’t the price given online. Then I asked how long it would take. With a recall, three hours. What??? I said none of that worked for me. So she offered to change the oil and do one other thing — for $ 120 and an hour and a half. Are you kidding? No wonder people go to Jiffy Lube.
I declined, claimed my car and immediately called Mike at Kia of Alhambra who offered me the same service for $ 198. Still more than I anticipated out of pocket but certainly less than $ 450.
With the waiting, high prices and time, I definitely won’t be going back to Car Pros. I guess I’ll be spending my weekends at Kia of Alhambra!

Writing this as I sit in the service line. I’ve been sitting here for 33 minutes and no one has checked my car in yet. I made an appointment for 7:15 but apparently appointments don’t matter here because they still take everyone else even before those with appointments. I came earlier than my appointment because of this reason yet still I wait.
The staff here are all very nice; however, that alone can only get you so far. It takes an hour just to check your car in then another 2 to do an oil change. If you want a courtesy car wash, just know that your car will need to spend half the day here.
It’s very upsetting every time I come here and I dread having to service my car. I try to make the earliest appointment I can so my entire day won’t be wasted. They really need to take people with appointments first. I’m not sure what the point of having an appointment is here.

My husband dropped me off at work at 9AM, and had a 10 AM appointment to get a recall issue taken care of. Was told that the repair would take about an hour, but to expect a 2 – 3 hour wait because of how busy they were. Fine, not unreasonable.
Well, it’s now 2:40 PM, and he’s still waiting with NO WORD WHATSOEVER at the stupid repair center. And «the person in charge of our paperwork is at lunch.» I’m off work in 20 minutes in Torrance, and the car is in Carson. Something tells me I won’t be getting picked up from work anytime soon, and my husband has wasted an ENTIRE day with no word on our car.
Inches away from reporting it stolen just so we can take our car back.