Massage 49

If I could leave less than 1 star I would. Groupon was used for massage, body wrap and foot treatment. Massage was passable & therapist very sweet. But fun ended there-​waited on bed for 15 min so massage (1 hr) was more like 30 min. ‘Body wrap’ was the most ludicrous thing ever-​a smear of cool gel on 6 small places-​that was it! I’m a massage therapist/​esthetician so I know what these treatments are SUPPOSED to be. Suddenly foot tx became some kind of mystery facial. Therapist had no idea what she was doing, didn’t know what products were or what was in them. She got the products out of order and the ‘mask’ was actually something else so I just stopped her there. This groupon offer was for treatments so badly misrepresented its actionable! DONT GO HERE FOR ANY REASON! I thought carefully before leaving this review-​masseuse was good and very sweet but hamstrung by awful ownership. She did not have the training to do a facial at all and as for the ‘body wrap’ worst case of false advertising ever.

One of the worst experiences with a business I’ve ever had. I bought the $ 65 groupon for a spa package that included a one-​hour massage, facial, and foot scrub or something. When I called to make the appointment, I specifically said I had bought a groupon because I asked if they could do a sports massage even though it wasn’t listed as one of the massage options in the groupon deal. And the receptionist, Catalina, said yes they could and they would honor the rate of the groupon deal. And I made sure before we hung up to clarify that I was scheduling an appointment for the groupon spa package, not just a massage. And she said yes. Well when I get there for my appointment two days later, she tells me that since I didn’t give the information of my groupon purchase to her when I scheduled it, she can’t honor the groupon for this appointment. So she wanted to charge me $ 75 for that day’s massage and then I would have to come back to use my groupon. She said if the customer says it’s a groupon when scheduling the appointment, they always ask for the barcode information of the purchase. And I said that I had clearly told her that it was a groupon so why didn’t she ask me for the information? She was trying to say that I had never told her it was a groupon, but that is literally the reason that I had called. We argued back and forth, and she finally decided to call her manager and told me to call groupon to cancel that purchase. That proved to be the easiest part of the whole ordeal. It was inside groupon’s 3-​day cancelation policy, so they were able to cancel it and refund me. Then I spoke to the manager on the phone, and he said he would look at the details and let me know if he needed to charge my card for anything (they wanted to charge me a $ 25 cancelation fee). (Oh, also they require credit card information to hold the appointment; that should have been a red flag. So now they have my credit card on file.) So I told the manager: no, my card shouldn’t be charged for anything because this mistake was not my fault; please let me know before you charge me for anything. And after speaking to him, I just left. And now I have to watch my bank account to see if they steal from me. Because I definitely wouldn’t put it past them. If there was a rating lower than one star, I would give it to them.

Worse experience I have ever had at a place of business. Ever! Given I didn’t want to give my credit card number (I had a gift certificate) they made me do a walk in — which meant I wsited at a starbucks around the corner for an hour and a half with my husband. I get a call an hour later saying they’re giving my appointment away!!! Because I didn’t give them a damn credit card number! Unbelievable! A disgrace to an industry that works on stress reduction.
They deserve a minus 5 for the stress alone. Just found out this was the owner who caused this much stress to first time customers.

Person who made our appointment did not put it in the system as Groupon. Now they are trying to charge us for the massage or a $ 25 cancelation fee because they will not use the groupon. Then, when we complained, said the $ 25 was for a couple room (which we didn’t even request!) Do NOT go here. Dishonesty is not relaxing.
P.s They charged $ 50! Now we’re out $ 50 plus whatever Tiffany paid on groupon. $ 50 gets us in small claims court though so good job.

groupon said modif may be made for health conditions. I am pregnant and theirs was one of the places that offers prenatal massages. But the manager said pregnancy is not a health condition. Umm, that’s exactly what that is and you adv it that way. Then she sait it’s because it’s high risk. Ok, but you are offering pren massages to other pregnant ppl already. Btw, I am having a normal, pregnancy and have a note from my OB that I can get a massage. All this trouble and hassle and no massage! I would give it 0 stars if I could

I’m uncertain with other negative reviews. I wasn’t displeased with my massage. My knots and tension areas were all kneaded out. They did everything properly. Asked if the pressure was alright throughout the massage, what area is bothering, clean, crisp sheets, soothing music and lighting. What more do you want? $ 99 for a couples massage, 1 hour, same room. Some places charge you $ 25 – 30 to be in the same room! Anyway, experience was great and the cost was reasonable.
Also!!!
I noticed other so-​called Unilocalers’ profiles who left a comment, have nothing but negative reviews, one after the next. Think thoroughly before you bash every business you’ve stepped foot in. Careless, nagging reviews hurts businesses. Rate appropriately and maturely. Please and thanks.

I’ve been back numerous times, so I guess that says a lot. It’s a small spa, and every therapist I’ve ever worked with seems to be average. I’ve had more professional massages, and generally therapists with a better «flow».
Still, I love this place. I normally request Matthew. If you’re looking for a quiet, massage with no convo, you may want someone different.
Decently priced for what you get. I had a 3 one-​hour massages for $ 150, so I would say worth $ 50.

I do not recommend this place to no one! I had a couples massage. Both masseuse was more busy talking and laughing with each other than giving the massage. It got to the point when I just want to walk out but I couldn’t because my boyfriend already paid for it. I’ve gotten a lot of massage from different places but this was the first time experiencing my masseuse sitting in a chair while she’s giving me a massage. Oh and she only worked on my left side of my back because she wasn’t able to roll over to my right side. The only thing I can remember from this experience is hearing the chair rolling.

If I could give it a half star I totally would. I came in about a week or so ago on a Saturday and grabbed the last massage of the day, a 5:00 appointment. I have never been so I arrived 10 minutes early so I could get my paperwork filled out. I was never asked what kind of massage I wanted, or even given options, but I was told I had to pay in advance. $ 65 for a 60 minute massage and you pay before you get it. That to me is like paying for a haircut before you sit down. A few other people came in that also had 5:00 appointments, and all of them were taken back within a few minutes of finishing their paperwork while I was still in the lobby. At about 5:15 I started to wonder if they had forgot about me, I asked and she said it would only be another minute. At 5:20 a lady came out and shook my hand and showed me back to the room, I could not understand her when she told me her name, but that was the only words she ever said to me. She pointed to the room, and after I walked in she shut the door. I have been a member of Massage Envy for a while now and I am very used to them doing a little bit of an assessment before getting started, asking what was bothering me, or what I wanted to focus on. Not a word from this lady.
Now on to the massage… She came back in and stated on my shoulders at about 5:25. This was the wost massage I have ever had, she had no training, and was obviously not a licensed therapist. She spent at least 15 minutes rubbing her hands through my hair to kill time, which was not the reason I came to get a massage. I asked her to focus on my neck as that was my area of concern, so she motioned for me to roll over and started working on my hands. Because that is apparently how you fix an issue in the neck. She rubbed my hands and feet, then went back to rubbing her hands through my hair until the time was up, at 6:05. Remember the massage did not start until 5:25. She muttered a thank you and then disappeared down the hall. I was in so much shock I didn’t even know what to say, and it was not until today that I was driving by and wanted to put the word out to hopefully save somebody $ 65.
I will never be back, and I hope you all will not either.

I purchased a Groupon for Massage 49 & The Barefoot Lounge and made my appointment weeks in advance. The day of my appointment, I was running unavoidably late and called before the appointment time to ask if I could reschedule for later that same day, or a different day.
They said no.
What’s worse, they marked my Groupon as used AND charged my credit card $ 25 (their fee for a no show). So, I paid for their services twice and received nothing. The manager wasn’t willing to work with me on any of this but Groupon made it right with credits.
Buyer beware!

I learned of Massage 49 via Group On.
Very disappointed. The lobby was decent, but the massage rooms were subpar and even dinghy. I was supposed to have a massage and «facial». What a joke.
I will never go back here.

I had a Groupon for Massage 49 that had expired. I called and explained that per the terms of the Groupon, I wanted to used the value of heat I had paid towards a 50 minute massage. When I got to the appointment, they said I could only do a 20 minute massage which was part of the three services offered on the Groupon. I was not in the mood on a Sunday afternoon to renegotiate everything I thought was settled during the call in which I scheduled my appointment. For a company that offers so many Groupons, it’s either shady business practices or stupidity in how they handled this.
As for the massage, it was generally fine, but I specified that I did not want my head or hair to be touched which they completely disregarded and when I rolled from laying on my stomach to my back the therapist did not move the bolster that was under my ankles to where it should have been under my knees.
I won’t be going back.

3 girlfriends and I were planning on spending an afternoon at the spa. Massage 49 as well as Barefoot Lounge were offering groupons. I called to book 4 appointments and I spoke to the manager and she said that appointments were available for both services for all 4 of us but she would not book the appointments unless we could provide groupon voucher numbers. This was on a Friday afternoon. I had to coordinate and ask everyone to purchase the groupons. On Tuesday afternoon, I had everyone’s groupons and called to make the appointments. The person I spoke to on the phone began taking the groupon numbers and our names down. We were about half way through the booking and then she started putting me on hold every few seconds. The final time I could hear the manager in the background telling her to not take the appointments. The lady on the phone then told me that we were not allowed to use the groupons for both services in back to back appointments. Two girls were coming into town just to do this spa day. Needless to say, I cancelled everything and am reaching out to Groupon to issue refunds.
I really don’t understand the issue with using the groupons back to back. The groupons were for two separate businesses and I didn’t realize they were actually the same until I saw the phone numbers listed. If they don’t want people to redeem groupons on the same day, it should be noted.
I’m sure Groupon will issue refunds however it’s inconvenient that we had to go through the process of purchasing after getting confirmation from the same person that we would be able to use them on the same day.

I had a pretty good experience here. I had a gift certificate so I called yesterday and they were able to schedule me today. The receptionist was friendly, and so was the therapist. They had me fill in a form, and had a list of upgrades.
My therapist (I think her name is Juni) asked me what areas were bothering me, and she concentrated on them. My back has been hurting me, and I feel so much better.
The only thing that I did not like was that there are sofas in the waiting area and there is a sign on a silver tray that said «please do not move this tray or put your feet on the sofa». A little rude…
Yes, it is in a strip mall, but isn’t everything in Carrollton? It is not Bliss Spa, but I would go back if I was in the area.

I was given a Groupon for my birthday to visit Massage 49. This place is obviously not a high-​end spa, but if you came here on an internet deal then you would be crazy to expect top notch. The interior decorating is beyond cheesy and there are definitely some upgrades needed around this place. Everyone was friendly from the moment I walked in until it was time to leave. The massage was great, no complaints there! And they gave me a coupon to come back for another reduced price massage. They also put me on the email list, and they seem to offer some great deals. They had a «bring a friend» and both get a reduced price massage for Black Friday. I didn’t have the horrible experience that the others described, but I have also visited better places. What you pay is what you get I guess.

If I could put less than a star i would. My friend and I thought we would have a girls time out, bought package as a use now from groupon with specific details that had to be used on a certain day and time. We called and was told they were booked for three weeks on saturdays and not able to fit in any appointments. He was sarcastic and rude and told me to read the fine print. though reading verbatim. They shouldn’t offer deals if not able to fulfill. My friend called right after and they said they could fit her in. Once they realized we were together, let us come at same time.
We overlooked the poor cheap old musty waiting room telling ourselves it had to get better. They ran 30 minutes late trying to figure out a Groupon code not working… While waiting my friend asked where the restroom was. The rude Spanish lady would not let her go to the bathroom and told her to sit back down until the coupon went through they said. We were in shock… stunned and pissed off. Had we not paid already we would have left obviously. I told my friend to go back and I would take Care of everything. I went back 20 min after her and got out 15 minutes before her. It was a deal for an hr massage, facial massage, and foot wrap for 65… We got so shorted on services and time and money for this hell hole. The lady I had was good for the little time I was in there. She started freaking out for running late. I told her and questioned her start time vs the time appt was scheduled?
So save your money, even if it seems to be a good deal its guaranteed you will be screwed over, and wait for something else. So so disappointed!!!

Service was horrible. Receptionist name Cathy was so rude. The ambiance was terrible. Two thumbs DOWN!!!
I agreed with «Sonia C.» I had the worst experience ever!!! My bf bought me a deal from Living Social. Then I called in to make an appointment on March 10, 2011. I talked to a lady and asked her for anything available on Saturday. She told me that we got booked until next month and she said April 16 was available. So I booked it at 3pm. I felt that her voice didn’t feel welcome at all but I just didn’t know the sign.
On April 16, 2011. I got there fer mins before 3pm. I brought my printed voucher from Living social and said I had an appointment at 3pm. Two ladies at the front tried to find my name on the book and the computer but they couldn’t find it. While I was standing there they were talking in spanish to each other. 20 mins later. An older lady asked me when did I call in to make an appoinment? I showed her my call history. And she said Oh you had an appointment on March 16. So I asked her what day was it? She said Wednesday.
Let me make it clear. When I called in to make an appointment I asked for Saturday so It couldn’t be March 16 that was Wednesday but April 16. Does it make sense?
So I told her «How could it be? Maybe the person who wrote it on the book might get confused and wrote in the wrong month. She replied back with the look and said «Do you think???» I said I guessed. Then she said «Your appt. was March 16. You missed your appt. I’ll let you go get a massage this time but next time if you missed your appt. You have to call in to cancel it or I have to charge you.
It was so unbelievable that she said like she did me a favor. Nothing she did but tried to blame me for her own mistake and tried to argue with me. She was very rude. Good customer service!!!
I understand the point that people can make mistake. All you have to do is apologize and correct the situation. But she didn’t say sorry at all. I was frustrated enough for waiting 20 mins there and she still argued with me for non sense stuffs.
Finally I got in the room at 3.20 and got 30 mins massage for full price (swedish massage should be 60 mins long include 10 mins getting dress)
$ 49 is very expensive for shitty service, cheap and old decoration, and half time of the massage.
Massage should be about relaxing and nice service. But this place ruin it all.

I agreed with LS J.‘s review… this was NOT a spa like/​massage like atmosphere. Décor is mismatch and old — two words: CHEAP.
Owner is rude and doesn’t know customer service at all. I bought the deals off living social, so i had to experienced it twice (ugh). Thinking maybe the second time will be different. NOT AT ALL. Please save your money and go somewhere MUCH better. It is in a cheap shopping center next to gas station, I guess I should have known better when I first pulled up. The massage was OK– definitely not worth coming back, but the girl was very sweet. Over all, I do not recommend this place to anyone. Oh, one more thing, more than once they double booked the same appointment, and they had to move and reschedule me. Very disorganized.
Very disappointed experience over all.

This was by far, the worst massage experience of my life! We were so excited when we saw the Living Social deal for Massage 49 and planned a whole girls weekend for a reunion of 4 best friends. One of us had even called the place the day before to provide all our Living Social Voucher numbers and make the appointments.
As soon as we arrived, the owner told us we needed to have printed the vouchers in order to honor the Living Social deal. None of us had printed the vouchers because the voucher specifically says «Print out voucher and bring to establishment or display iPhone/​Android voucher.» Even after we pointed this out and showed her the vouchers on our phones, the owner refused to let us begin our massages, telling us that «everyone who had come in had been bringing the printouts», (even though the deal had just been made the day before and we were probably the first appointments actually redeeming the vouchers). Then the receptionist at the front desk gave us directions to the nearest FedEx Kinko’s, all the while rolling her eyes in front of us. Thankfully, one of the massage therapists, Joseph, was there at the front desk and tried to intervene on our behalf. Together, we tried to negotiate with the owner and offered several different solutions to our dilemma at hand, none of which were acceptable to her:
1) Since we were already 15 minutes late, we would pay the full price for the massages up front and then come back with the printed vouchers, upon which they could refund our money.
2) We could reschedule our apptmts for later that afternoon, go somewhere and printout our vouchers, and return that day. No dice, she said appointments had to be cancelled or rescheduled 24 hours in advance to avoid charges and she had no apptmts left that day. Wanted us to pay full price and then come back again another time to use our vouchers.
3) We would leave a credit card with them during our massages and afterwards one of us would stay there while the others went to go printout the vouchers.
The owner wouldn’t go for any of these options, and we were trying to avoid further cutting into our massage time. While we were talking with her, the owner started cursing us out in Spanish to the receptionist and Joseph, calling us stupid B**s and a colorful assortment of other lovely expletives, while the receptionist continued her eye rolling business. (Hello, this is Texas, everyone speaks Spanish!) Finally Joseph was able to convince the owner to allow us to leave our credit card with her until after we came back with the vouchers.
By the time I got into my massage room, almost 30 minutes of our massage time were already over. Furthermore, it was freezing and my whole body was tense from arguing. As soon as the therapist started massaging me, she said that the swedish massage I had paid for wouldn’t do any good on my body since I was so tense. She recommended I upgrade for $ 15 more. At that point I would have paid any amount of money just to get the heck out of there, so I let her do it, but from reading other reviews it seems all you get for a Swedish massage is someone to put lotion on your back, no pressure. Talk about bait and switch. To top it off, one of my friends actually got the owner as her massage therapist, so you can imagine what her experience was like. She was the last one to get into her room and the first one to come out.
Bottom line — save your money — this place is a complete waste of time! Horrible, customer service and nasty environment. To me, the spa experience is as much about the environment and how I feel afterwards as it is about the massage. This placed lacked in both departments. We will never go back!

There are gas station bathrooms that have more of a spa-​like feel than this place. Stay away. Seriously.
The staff is inexcusably rude. As soon as you walk in you are greeted by ugly red carpet with large black stains on it. The ceiling is covered in water damage. The paint is chipping and peeling. The décor is mismatched, tacky, stained, very old furniture. The one restroom is gross. Bring hand sanitizer. The massage rooms are just as bad.
My massage was also sub-​par. I don’t think the therapist knew exactly what she was doing.
It’s cheap but just not worth it.