HomePro

On 07/21 HomePro monitoring service stopped. On 07/22 I reported issue and was informed supplier caused outage and working to resolve.

Rang 09/06 to ask for prorated refund as per contract. Told they would have to charge me circa $95 to come out and repair. I said for what, your issue, and you take my money?

Then put through to customer loyalty (that's a joke, I doubt they could spell loyalty!) Cedric or Kedric then told me that there was no record of the call. I told him I have it on my phone.

He also told me he could offer a July rebate (did not mention August) and that if I signed up for the maintenance contract, it would only cost me a flat $40 to repair. I asked him to cancel the contract, his response I have offered a solution and cannot do that.

Informed him that I would be seeking attorney advice and writing to CEO.

I have been a customer for 5-years and have had multiple issues with them If anyone else is in the same boat, I am interested in trying to get a Class Action Lawsuit against them. Their business practice is not ethical.

Customer service is horrible! Customer service always to pass the buck and never relay messages to appropriate person. On Call emergency technicians never respond to pages! And when you finally do get someone to come out, they tell you that the wrong service was installed and they need to install the new equipment at a cost to you! I would avoid this company at all costs and I would ask that any builder using their services give you a credit and have another company do all the installation!

Our salesman has been great. Customer Service on the other hand sucks. They don’t answer the phones, when you get lucky enough to get someone on the phone they have no idea how to help you. We had an issue with our WIFI password 24 hours after they set up our home networking and I could not get anyone to help us, aside from our salesman. I gotta believe this has to be an easy fix. The installer left our house saying if you have any issues just call my cell phone I will get back to you… two messages and a text message…24 hours later no response. I had to take 2 babies into the office today in order to get my work done. I give them one star for customer service (zero if I had the option) and 5 for our salesman who was the only reason I went with them in the first place.

We went with homepro when we bought our new home because we would lose our wiring warrantee if we went with someone else. The rep was awesome and personable.
About 8 months later was the first hiccup. I came home and disarmed the alarm. About 20 minutes later I get a frantic call from my husband asking if I was ok and that the security had called them and were sending a cop out. There had been no sirens indicating I hadn’t turned off the alarm successfully. I promptly called customer service and got a pleasant woman on the phone. She changed some things for me and told me she ‘would check the schedule’ to send out a tech. She never called back, and when we attempted to contact them twice thereafter, they did not answer their phones.
1 week later, the same thing happened. I turned off the alarm successfully but our alarm sent a message saying there had been a break in. I felt something had to be done. I called and got their voicemail. I left a message stating we didn’t feel safe and they needed to get a tech out promptly and if there was a break in they would be held liable. They sent a tech out within the next few days. He changed all the sensors and all was calm for about 6 months…
This week has been a nightmare. The same thing happened this week, but I was at work and my husband was at home. He called them and they stated they were putting our alarm into a ‘test mode’ for the next 24 hours. 3 days later, my husband returned home and the alarm would not turn off. After entering our code in 6 times, it finally just went into preparing to arm mode. He called their service center who tried to fix it over the phone. After failing to help us, he notified us that we were not currently protected, that it was AT&Ts fault because they recently changed their tower where we live, and he ‘would check the schedule’ to send out a tech. We haven’t heard back from him.
Great reps, terrible equipment, and poor follow up. If they try to land me with a cancelation fee, I will fight it until I die.

They were great trying to get us to sign up, but since we’ve signed the contract… It takes at least 5 calls plus text messages for a response… Already left 2 messages since Monday about a billing issue.

Building a new home is very stressfu. Our Homepro rep, Jared Cole did a great job in helping us decide on several things, even though we knew what we needed. Important to note that Jared was not pushy and didn’t try to upsell at all. A very refreshing experience. Then a couple of days later we decided to add something to the home. Jared made that process very easy to add the change. Great job Homepro!

My husband and I are extremely pleased with the service we just received from a HomePro technician. We had a curiosity question about the red lights that were on in our security systems uplink box and on our way home from working out, we saw a HomePro truck and stopped to visit with the technician in his truck. Though he was a home sound technician, and was just finishing up a job and probably headed home, as it was that time of day, he was so good about going out of his way to come over to our house and got the proper person in security on the phone to walk him through the steps to check our security system out, complete with setting off the alarm and all to let us know whether the system was working properly. Even though the system was not functioning properly, we were pleased with how the technician went out of his way. The technician’s name was Joaquin Oliver, and he is to be praised!

My wife and I recently had a home built in Mansfield and HomePro did our media room as well as installed speakers throughout the home. We couldn’t be any more pleased with the service and installation we received from HomePro. One of the installors even helped to correct an issue we had with our home internet wiring that AT&T left behind. Our system works wonderfully and again we couldn’t be any more pleased.

Our builder required us to use HomePro for our media/​cabling installation. It was a great experience. Our sales guy, Aaron, did a good job of helping us figure out where to place speakers and the various outlets we would need for internet, cable, and electrical connections. The work was all done correctly during the build process, and when we asked for a couple of things to be moved slightly, it was all done just as we asked. After move-​in, our installers, Alberto C. and Chris M., were great. They came when they said they would, and they were quick, cleaned up after themselves, and took time to explain how things worked and how to use the universal remote (a great tool, by the way) and the phone app to easily control all our devices and which rooms get what audio. They even gave us advice for when we wall mount a couple of other TVs that we weren’t having them mount. We also never had trouble with people not answering the phone. Aaron always returned our calls and answered our e-​mails promptly.

I usually don’t write reviews unless I am blown away by excellent service or I feel that I was cheated .
For our new home in frisco, we had no option but to go with homepro tech for electronics wiring and few other things. Electronics cable wiring is antiquated. They provide analog wiring and only 1 hdmi. Today’s world every equipment is hdmi, pretty much these wiring are useless.
But that’s not the problem. I was scheduled an appointment to fix central vaccum month in advance, that I had confirmed the appointment 3 times, no one shows up on day of appointment. Numerous calls go un returned and email answered back said we will get back. This appointment was on 17^th April and I am still waiting for their reply or calls.
It is true that post sales service is useless. You can only pray that you won’t have to deal with them again and hope everything works fine.
I am surprised that Darling homes who is the builder will choose such a poor company and not hold them for high standards. According to me Darling homes also gets bad star reviews because of not giving buyers option to select a better company or at least hold their 3^rd party vendors to high standards. Darling homes definitely have high standards but the vendors the 3^rd party vendors are not held to that, atleast not home pro tech.
Just don’t deal with home pro, it will go a lot better for you.

Does anyone answer the phone’s here? Customer service???

I’m a new homebuyer and went with HomePro for Security monitoring. They offer competitive rates, the rep helped us find the right security options to meet our home needs. My husband loves the mobile app where we can arm/​disarm our system and even get text notifications on security events for our home. Friendly staff and timely installation, even trained me in person how to use our system. We have experienced great customer service & recommended them to our new neighbors.

Poor customer service. I would never use them for security. Never answer the phone. Just the opposite of people you want to protect your home. Go elsewhere

It’s too bad you can’t give 0 stars! Horrible customer service, ridiculously expensive, and crappy service and product. I would never use them again for media wiring or home security. There are many companies out there that take MUCH better care of their customers. They don’t even stand behind what their company representatives tell customers. Liars, disrespectful, and the perfect «don’t care» attitude.

ALL THESE PEOPLE CARE ABOUT IS MAKING COMMISSION!!!
My husband and I are currently building a house and the homebuilders use HomePro for all their entertainment. We wanted to set up an appointment but these people never answer the damn phone. We called everyday for a week with no avail so my husband decided just to go to the showroom one day. So we drew the plans of where everything would get installed.
Forward a few weeks. The house was ready for interior work but we wanted to make a few changes so we called the consultant we were assigned to. He said he’ll email us the floorplan. The SAME DAY, we visit the house to find his contractors installing everything (this was before he even emailed us). We called him and he acted like he didn’t know they were going to be out there. How do you not know?
So he finally emailed us and we made some changes and emailed him back. His contractors once again came out to make the corrections. So was the 2^nd time right? NO!!! They forgot completely one of the things we paid for so of course my husband emails our consultant. I asked why he didn’t just call the idiot and my husband said the idiot never picks up his phone (work or cell).
For the amount of money we’re paying these people, they sure SUCK at customer service. They have the worse, unmotivated goons working for them.
BEWARE!!!