Goodyear Auto Service Center

A lot of these reviews are pretty old so I’m assuming they have new management. I took my company car in for a nail in the tire as well as oil change and state inspection. They were very nice and we’re honest it would take a while because they were backed up. It was a Saturday so I assumed it would happen. So I left it took an über cab home and waited for their call. They called me as promised It was the time they said so I took the über back over got my car and was good to go. No problems, nobody was rude, and the timing was perfect. Getting your car serviced is never a fun experience so don’t plan like you’re going to have the best day ever here and you’ll agree with my review.

I went in for an oil change, I needed to get in and out quick and there were no cars in the garage or in the parking lot so I figured it wouldn’t take no more than 30 min. I waited an hour, asked how long much longer and the guy in the front told me it was getting finished up so I paid and went outside to wait for my car. I waited outside for about 5 min, and went back inside to tell the front guy my car wasn’t out yet. He said «oh I’m sorry, I thought he was already finished — my apologies he’s almost done.» Already irritated I say ok. I’m waiting about 15 min, the front guy comes over to me and says «I’m so sorry, they just told me they were missing the oil filter and had to order a new one and it just came in, it shouldn’t take much longer.» Ok, thats when I knew he was pulling excuses out of his a** bc all the mechanics were sitting around doing NOTHING. If I hadn’t paid, I would’ve just left. I don’t even know if they did my oil change, PROPERLY. Regardless, lesson learned — DO NOT COME HERE. I ended up waiting 3 hours for an oil change, had to cancel my plans, and wasted my time and money on this place.

This has got to be the worst customer service I have seen. Went in for a state inspection and was told it would be 30 minutes. They forgot about it and it ended up taking over 2 hours to complete after I asked why it was taking so long. Don’t waste your time or money here.

I’ve gone into this location several times in the past 12 month, my experience each and every time has been nothing short of superb. i understand that this is a full service shop and that a oil change will not just take 15 minutes like at a quick lube. i show up and they give me a courtesy ride home, they call me with any recommended services never to pushy and then come pick me up when the work is complete. I would recommend this location to anyone who wants good honest work.

If I could give their level of service negative 10 stars, I would. Went in with my company car and it needed a battery replacement and oil change. The guy at the counter said «I’m the only one here and I don’t have time to spend 45 minutes getting approval through Donlen fleet.» I said «So this isn’t that you don’t accept Donlen bc we’ve always taken our cars to Goodyear? It’s that you personally don’t want to handle it.» He said «right.» Never have I experienced such terrible customer service from a Goodyear and if you manage this store and want to know who told me that, check your records for today at 3,30. The guy was in his 20s, short dark hair and he’s apparently the only one working. Apparently, you have so much business you don’t need ours. I’ll be calling Donlen and our corporate fleet department about this as well. Multiple reviews with one star. That seems to be your only consistent review. Wake up call. I’ll be heading to Firestone.

Went in for a state inspection… Was told no one on staff could do it. I know these shops dont make money on inspections, but you should still provide this service… I will never come here … I was thinking about tires and alignment, but i will not come here.

This place is a dump. They take over an hour for an oil change while the employees stand outside playing grab a$$ and smoking cigarettes. They also are the typical your car needs this your car needs that. Of coarse it doesn’t actually need it, but that’s just how this place operates. I would recommend taking your car anywhere else besides this place.

If you’re not buying tires here, you’re rotten scum.
I was greeted friendly and when I told them I needed an oil change there was a sudden attitude change, like they can’t be bothered. I asked when I could pick my vehicle up and they said after 5 — it’s was only noon. I thought about my experience in just these 30 seconds and decided I didn’t trust them to do the work.
I went across the street to the $ 5 Car Wash and they changed my oil in 15 minutes.

I used to come here all the time to get my oil changed. That came to a screeching halt about a year ago.
I mean screeching halt quite literally. That was my Ford Taurus X on 75 on a Friday afternoon in Richardson, while I was driving in the left lane, and traffic was ridiculously heavy.
Anyhow, longer story shorter, I decide to swing by Goodyear and get my oil changed as it’s time. I had about an hour before my next meeting, and I figured this was completely sufficient.
Well, anyhow, I drive a company car, and they give me a fleet card, which this Goodyear location takes. (Fleet cards cover gas and service on company cars.) The primary reason I used to come here was the fact that they offered free wifi (that didn’t seem to work half of the time I was there anyhow.) So, I figured it would take about half an hour, and then I’d have plenty of time to drive to my meeting about 15 minutes away.
An hour and 15 minutes later, when I finally wave someone down and ask them what the hell is taking them so long, they inform me that they’re working on changing out all of my tires, my brakes and what seems to be half of the damn car. And, I wasn’t given any warning or quoted any amount of time that it would take.
At about T+2 hours of my arrival, they finally gave me my damn car back. I went to my lunch appointment (ridiculously late), and then started driving down 75 where my car completely dies.
Anyhow, I had to take it to the dealer to get it fixed. I’m not sure if they caused the error in my car, but I’m not willing to take that chance with these folks again, especially if a job that you’re expecting to take about a half an hour takes more like 2 hours, with all of these added services that I wasn’t so much as informed about.
Yikes. I’d certainly avoid.