Compliance Depot

From time to time I check with these guys (nice name change guys, what are you running from?) as I forget how FUBAR the guys are. This time it’s «You need to register before we can tell you if you need the excess GL insurance for your specific trade». Me: «So I need to pay the $ 99 and register before you can tell me?» Them: «That’s not what I said»
Me: «That’s what the Greystar/​CD forms says, Call, pay the fee and complete the registration». Them: «Well you need to register and fill the forms out before we can determine if you need more than 1MM GL insurance».
I get the need for verification checks, I don’t get how major management companies use these bozos (sorry Bozo, it’s just a pop culture reference, I mean no disrespect to the fine culture of the clown world) I’m a good vendor with a solid reputation and I won’t risk it getting tainted with
Compliance Depot aka «RealPage» and next month who knows what they will call their selves. The only rational explanation is a fine tuned system of KBs
Vendors: Respect yourself and the business and pass on anyone associated with these people.
Mgmt companies: You are loosing good, sane, and reliable companies working on your properties.

0 Stars! This is by far the most impossible certificate clearing house that exists. I advise my contractors that work for apartment complexes to steer clear of any that use them for certificates. Rude, non existent, unknowledgeable and unprofessional. Funny, not one rebuttal from them either in their defense. If someone described my company this way, I would be trying to correct the situation, and not by changing my name to RealPage

This company is the biggest nightmare to deal with! The customer service reps claim to have insurance knowledge or their license, but have absolutely no clue what they’re looking at on COI’s. In addition, they require me scour through my insured’s policy’s to find & send the actual AI or WS endorsement… which is usually on a form they are not familiar with, so it isn’t approved. Ridiculous. I’m a usually calm, reserved person but these people set my teeth on edge so fast it isn’t even funny.

This company is a joke and you property management companies that make us sign up with them should be ashamed of yourself for making your contractors go through their BS. I’m done with this company I do work for several management company’s that use them and I have to pay the fee for each of them every year to be setup separately and send the same paperwork 5 times even though they all have the same dam Vendor ID number on it. I have yet to talk to a manager that doesn’t feel guilty for making us use this company. What a scam.

If I could give this company less than one star I would. As an agent I work with many clients sending certificates. This company will change requirements depending on who you talk to. If you are a company looking to use them, so somewhere else. They will just give you a bad reputation. They seem to make it harder for contractors to get paid and will do whatever to delay everything. I have not dealt with a company that made it harder for someone to get paid.

I am in complete agreement with all of those reviewers who wish there was a «ZERO» star!
I have no idea who these people are, and have not ever used their services. I was merely prompted to look them up in response to a fraudulent credit card charge on my account. It was sent to fraud investigation and promptly credited back to my account. Whatever.

Being in the insurance industry we send a lot of Insurance certificates for our clients. Compliance Depot is the absolutely MOST HORRIFIC company we ever have to deal with. They hold up our clients money and kick back certificates even when they are fine. If an «I» is left un-​dotted it will get kicked back even. They require contractors to have the most asinine requirements for insurance, and the wording on certificates has to have come from someone with their head in the sand. Any time we see the words Compliance Depot we cringe in our chairs. It makes my job hard enough dealing with these clowns, but I really feel for my clients who are held up from being paid due to ridiculous bureaucratic requirements in place by the beloved Compliance Depot.

We are a carpet cleaning business in Oregon, and have had to use Compliance Depot to do business with some property management companies. If you are a Property Manager, please in the name of your vendor’s sanity, do not use Incompetence Depot. I am convinced my life span has been shortened by the stress this company causes me. ZERO STARS!
Instead, I recommend RMIS or Net Vendor. Both easy to use, and very competent.

Like the other reviewers if I could leave zero stars I would. The Compliance Depot /​RealPage are a completely unprofessional. Having to pay between $ 80 & $ 100 to be a vendor is a HUGE RIPOFF. My services don’t cost that much and having to pay that much eats all of my profits. It’s just not worth having to go through the hoops this joke of a company make you jump through.
If you can stay away from them then RUN AWAY. They just aren’t worth it unless a huge contract is on the table.

The biggest joke! Our clients that WE service hire these yo-​yos to make sure that we are in compliance with paperwork. We sent our certificate of insurance to them 4 TIMES! Our client would not pay us until we were in compliance, yet «Compliance Depot» can’t manage to put our paper work in order! If you want to have your credit with your vendors in jeopardy and have an incompetent middle man involved in your business then by all means hire Compliance Depot. In the end we charge our clients the Compliance Depot fee.

can i leave NO stars? unprofessional, my vendors had to send paperwork to them 3 times and I’m STILL not sure they’ve received it. WASTE OF TIME AND IF I HAVE TO DO BUSINESS WITH THEM AGAIN, WILL ADD 500. FOR MY TIME TO DEAL WITH THESE IDIOTS.
and they CHARGE ME for THEIR services… so if your potential new account wants you to use them, add at LEAST 100. to cover compliance depot’s charge.