Carrollton West Pet Hospital

Dr.Vanantwerp and her wonderful pet technicians saved my baby. My little peanut puppy got parvo just days after we got him. We were devastated, but Dr.V and her team took wonderful care of him and nursed him back to health. They updated us several times a day on his condition since they knew we were worried. They are very reasonable price wise for the care you receive and will go above and beyond to help your pet. I'm so grateful to them for all of the great things they're doing!

We have 2 parrots (and previously 2 guinea pigs) and have been clients of CWPH for 3+ years. Dr Osofsky & Dr Champagne are wonderful, caring vets. We see Dr O for our birds, although when she was out, Dr C was just as knowledgeable and helpful. Dr C also treated our guinea pigs as they aged (they were rescue pigs and one came to us with pre-​existing health conditions); Dr C was straight-​forward with us but still very compassionate when it was time to end their suffering. She did not push any heroic measures or unnecessary tests. Highly recommend for avian and exotic vet needs.

Dr Paa is very compassionate and knowledgeable. He was not in a rush to talk through my cat’s acute illness and kept me informed throughout the process. It’s rare to find a Doctor who is not trying to rush you through your appointment. Jaime, the Tech, was very through and gave my cat extra special care which he needed being so sick. I would highly recommend them.

Dr V and the staff are the kindest and most compassionate people I have ever met. Dr V’s knowledge and the ability to present the facts about our beloved dog allowed our family to make the best decision for his care. During our difficult time the staff made sure we were as comfortable as possible and treated us with so much thoughtfulness. We will continue to have our 4 legged family members treated here and will support the pet hospital. Thank you Dr V and the entire staff

All around horrible. Diagnosed my dog as heartworm positive suggested 3k treatment and to sedate my dog for 3 months, I spoke with two other vest who felt this treatment was too conservative and when I took him to one of them for the treatment he tested negative for hw. I called and informed the clinic who did not even apologize or offer refund. Also had computer issues and lost records twice and would not forward information to new vet. Worst vet ever, wouldn’t take my animals anywhere near!

We have been bringing all of our dogs here for the past 9 years. At one time or another they have seen all of the vets and they are all great. We especially love Dr. «O», Dr. «V» and Dr. Paa! All of our dog’s have special issues and they have been treated with love and kindness. (We could care less about how updated the rooms are, the point is how amazing is the care?)
As for the front desk, these ladies are great! I enjoy getting to go up there and visit with them.
We have paid more for Vet services and we have paid less. We will pay more for a Vet like Dr. «O» who carried our little Yorkie around all day after getting 13 teeth pulled. He was scared and she knew it. She was there for him as were the Vet techs.
It seems that when someone has a situation that they are not happy with is when a bad review is written. So, if only a few are listed here out of the hundreds or of pets that are seen at this clinic then I think that speaks volumes.
Thanks for the great care Carrollton West!

I visited this clinic for the first time several weeks ago when everyone else was closed. I unfortunately had to put an old dog down which was near renal failure after numerous trips to other vets and E.R.‘s.
The staff ran to my car with a stretcher and rushed my dog inside. Dr. Larry Putnum was caring and above all else accommodating. His experienced diagnosis was immediate (no X-​Rays needed) and we could tell he was concerned for the welfare of our pet. He allowed us to have the room for a very long time during our dogs final hour and was extremely consoling. The euthanasia process appeared to be quick and painless for our pet thanks to Dr. Putnum and his tech.
The whole staff was unusually friendly and consoling to my family and the bill was extremely minimal.
They called me a week later to tell me that my complimentary paw cast for my dog was ready for pick up and a few weeks later I received a condolence letter in the mail signed by hospital staff.
How can anyone write a negative review about this place?! Go see Dr. Putnum if you want a caring professional to help your loved animals, My other two dogs will be meeting him soon for checkups.
6 out of 5 stars.

I recently got an English Bulldog puppy. I was looking for a vet that understood the breed because they’re ridiculously tricky. I was warned that vets will over charge you if they find out you have one because they’re expensive breeds at a stupidly cheap vet. So I was nervous. Every single person I have met at CWPH has been absolutely amazing! They are ridiculously well priced even when I found out my puppy had some problems that needed fixing. I came out of there paying way less than I expected. I can’t express enough how intelligent and caring everyone is there. They made sure I was well versed on the breed and informed me about some things I need to keep an eye out for. I’m sad that we’re headed to Cali because I don’t think I’ll find a vet that I like nearly as much. I would recommend them to anyone and everyone!

Fantastic staff and front desk people. They have been our vet for 6 years now. When we rescued our dog turns out she had heartworms AND she was pregnant. It was a wild ride since they were born the next day. The Dr V helped us so much in a crash course. Luckily only 3 pups were born. Recently Dr. O helped me with this same dog. She was super helpful when it came to all the questions and issues that came with a dog that was diagnosed with pancreatitis. Very scary ordeal. Yes the décor is dated. But I would rather have a knowledgable staff than a shiny room. I have been to the new and improved vet which were a nightmare in being unprofessional in their care of my baby and attitude. Prices were outrageous to pay for their addition. I highly recommend Carrollton West Pet Hospital if you want a vet that will talk to you, provide loving care for your baby and provide a personal experience of calling to check on their patient. You will not be disappointed.

Honestly, I think there’s a huge leap of faith that pet owners have to take when choosing a veterinarian to take care of their pets. And I really felt like I should share my experience today to give some insight for the pet owner who is looking for a doctor.
My chihuahua, Monster, started having diarrhea and some vomiting two days ago. Wanting to make sure she was okay, I scheduled an appointment for her to be examined. The veterinarian I was taking her to before wasn’t very personable, so I decided to take her somewhere new: Carrollton West Pet Hospital.
The office staff that greeted me were very nice. But the minute I stepped foot into the exam room, I was turned off by the extremely dated décor, posters, room and smell.
The vet tech then came in, took down some information, and a while later I was introduced to Dr. Paa. He basically informed me of the tests he wanted to run and also addressed the issue of allergies that I had brought to their attention. My girl had been scratching her eyes so much even on allergy medication that she had lost a bit of hair around the eyes. :(
Over the course of two hours that I was in that exam room, a few things happened.
— I had to open the exam room door for air. I’ve never had to do that at a vet’s office before but it was hot and the smell was off putting. The doctor later on confirmed that the air circulation was bad and it would get really hot in certain places.
— Dr. Paa, while addressing Monster’s allergies and her hair loss around the eyes, said he would later on prescribe her a steroid and «work on making her look not so pathetic.» Being a professional, he should know not to call a patient «pathetic.» I found that to be quite rude.
— Vet techs came into the exam room that I was in twice, apologizing that they were interrupting, to grab ultra sound machines from the cabinets. That doesn’t seem very «state of the art» and organized like they claim to be on their website.
Overall, I left feeling like somewhere along the lines they lost my trust and I didn’t feel comfortable putting my pet in their care.
It didn’t help that the vet tech called me about 15 minutes later to see if they had given me the metronidazole that was prescribed because the tech and Dr. Paa saw a bottle in the back and weren’t sure if they had given it to me.
Such a shame. I wouldn’t recommend this place and won’t be coming back.

We used to visit this vet and although we really liked the staff we found many unnecessary tests. Our dog had recurring ear infections. Each time (every 5 weeks) we would have to visit the vet in order to receive medicine. Each time it cost $ 150. It got to where I couldn’t afford to take him. We found another vet who would just prescribe the medicine if needed instead of doing new tests. The new vet also treated the infection so instead of it happening every 5 weeks it now happens maybe one time a year.

Great, caring staff. I’ve been seeing them with my dog for nearly 15 years, and I’ve never had anything except a wonderful experience.

I take my pets to Carrollton West Pet Hospital. They are very accommodating with appointments, the doctors are thorough, and have great follow up. They are not the most expensive but not exactly cheapest either.

After having a horrible experience at a emergency vet clinic in Irving my cat is traumatized visiting vets. She gets so nervous she starts to drool and shed tons of fur.
When I moved to the Carrollton area my sister told me about this vets office. And I have been so happy she did! The staff has been so friendly and helpful here. They are so kind and caring with the animals that it has made it easier for my fur ball. Dr. V has been so good through the years.
A few years ago one of the buildings in my complex caught fire. The cat from the third floor was badly burned and dropped to the ground. I rushed the cat to my vet (this office) and there was a sign on the door saying they were closed due to having a company meeting. (Now emergency vets do not open till after hours in Carrollton.) The maintenance guy saw me waiting and opened the door and said I’ll let you in to wait no need to be out in the sun. I explained my situation and he went an interrupted the meeting. THREE vets came out to help with the cat and were very caring and prompt.
I am very glad to say that cat is healthy and it’s owner very happy!

I can’t understand how different people can have such different experiences at the same place, with seemingly the same factors involved.
I have been going to Dr. Champagne for five years. I moved to Carrollton and needed a new vet for my two cats, and they were the closest to my new place. But what a lucky thing it was!
The staff at the front desk are lovely and helpful (Frasier is my favorite-​always with the most fantastic energy!) Dr. Champagne might look young, but I have never had a more competent, devoted and compassionate vet. I have two Bengal cats, whom I adore, but in truth, they can be hard to handle for anyone who isn’t me, especially the little one.
Dr. Champagne has always bent over backwards to make sure they are stressed as little as possible: bringing the scale into the room rather than taking them to the scale, giving shots quickly and letting me hold them during the exam, since they are calmer with me than the tech. All this in-​spite of the fact that they have bitten her more than once.
The best example I have of the caliber of the whole place is when I adopted a cat who almost immediately developed a strange, neurological problem. Of course I had become very attached to him and was heartbroken. Dr. Champagne went above and beyond to try and save him, giving him special iv treatments and doing research on her own time with no charge to try and find the problem. When I had to make the awful decision to end his suffering, she held my hand and was so kind. The whole staff sent me a card a few days later and I will always be grateful for that. I would never hesitate to trust them with a pet’s safety or well being.
I have never been pressured to buy pet food or any treatments that were not needed. In fact, since the little one has a heart mummer, Dr. Champagne always recommends alternatives to pricey teeth cleaning to avoid the stress of putting her under. I haven’t seen any other vet at this hospital, but I recommend Dr. Champagne wholeheartedly.

I have no complaints with the care my pets have received in the nine years I’ve brought them here.
The staff are knowledgeable animal lovers who go out of their way to make our cats comfortable during their checkups. Dr. Champagne, our regular vet, is one of the kindest souls you’ll meet. She has taken great care of my cat, recommending teeth cleanings as necessary but always giving alternatives to more pricey procedures. Like most vets, they do carry a recommended brand of food but I have never heard a sales pitch or recommendation to buy it as a form of treatment.
My experience is markedly different from the other reviewers here so take all points of view into consideration when choosing medical care for your nonhuman family members. While I love my animals too much to board them at any veterinary hospital, Carrollton West has been an important partner in the regular health care for our pets.

After moving to a different part of town, I had to find another vet. I had read a bad online review of the one nearest to my new home, so I decided to try Carrollton West Pet Hospital. It’s still about fifteen minutes away, which can be inconvenient. The first doctor (Dr. Champagne) was nice, but seemed very young. We just went in for my dog’s vaccinations, but I mentioned that he has always seemed to have stomach problems. She decided to do a blood test rather than the shots until we found out the problem. $ 200 in tests later, she found some «liver counts» to be low. So she suggested a prescription food diet and some prescription medicines. The medicines seemed to help, but the food wasn’t making a difference (and it was extremely costly and could only be purchased at the vet’s office, go figure). Since we didn’t pinpoint the reason that his liver counts were low, she referred me to a specialist. Since he seems fine now, and because I am not a millionaire, I didn’t contact the specialist. I recently took him back for the rest of his shots and dealt with another vet this time. This one suggested I get my dog a teeth cleaning, costing about $ 500. Although they were both very nice, I was not impressed. Most of the staff is friendly, but a few of the older ladies are quite ornery. I wouldn’t refer anyone here, because my pet is like my child and I think you should love and trust the doctor that you send your child to. I was just not impressed. I am considering trying another vet.