Bella Vida at Coyote Ridge Apartments

Everyone in office is very nice and friendly, allot of positive changes to the community. Maintenance is fast if you need something fixed, and grounds are clean.

I have been here for over a year now and have not one single complaint! Maintenance is quick to respond to your issues. Office staff are always excited to help me regardless of what it may be. My children and I enjoy the monthly events and appreciate the office staff putting those together for us!

Updating me review to one star. This tricky leasing office needed 60 days notice instead of the standard 30 days before we could move out. Fine. But now they want 2550 $ for ONE MONTH for my little falling apart, apartment. That is 800 $ more than my usual rent. This is disgusting. How is this place comfortable charging this ridiculous amount? PLEASE don’t be fooled by a fancy leasing office and good looking apartments. They are old, walls are made of paper, and are falling apart. If you do happen to be suckered in to this place: make sure you give the 60 days notice. What a bunch of criminals.

Very nice community with amenities included. The new maintenance team responds quickly and does a great job! Management is attentive when you’re able to talk with them– downside is they are short staffed for such a large community so getting them on the phone is near impossible and it takes a while to get service when you do show up at the office.

I’m gonna have to be the one positive review on here it seems lol! I’ve lived here now a year and to be honest I’m surprised there are only negative reviews here. I think people who have positive experiences tend to forget to review. Only the negative people tell everyone they can because something didn’t go their way I guess.
That being said, I love my apartment. I moved from out of state having never lived in an apartment only houses. This feels very much like a house to me. I love that nobody lives above or below me so I don’t have to here stomping at night. I’ve never had a bad neighbor experience since I’ve been here. Seems like only good people move here. No parties at 3 am nonsense. People are very respectful here. The gate probably deters a lot of riff raff too!
The staff, I’ve never once had a rude person help me at the office or by phone. Every time I go I’m greeted with nothing but smiles and courtesy. I’ve had very little maintenance requests, but when I’ve had to call they show up within 24 hours at the most. Always nice and fix every time. Rent is easy to pay online too. I had an issue once where their payment site was down and I couldn’t pay in person. They were nice enough not to charge me a late fee since I couldn’t pay it that day in person.
One of the reasons I truly love living here besides how nice it is, is the convenience to the highways! I feel like I can zip anywhere in 20 minutes and this is DFW area I’m talking! Ok Carrollton but it’s all the same to me.
Well I’ve said enough, I hope this helps those who aren’t sure. Remember this when looking at Unilocal,one bad experienced customer will tell at least 260 people! One positive experienced customer will tell maybe 10! I encourage others who love this place to speak up because I promise this place is worth 5 stars. Thanks for reading!

DO NOT MOVE IN HERE!!! DO NOT MOVE IN HERE!!! Worst managed place you could possibly live. The management is lazy as can be. Put in multiple requests multiple times for a few different issues we have had with our apartment and they were never fixed but magically appeared in the system as complete and fixed. They will withhold your packages at the front office. I had packages dated December 17^th finally given to me by the office in early February. Not to mention I had to open an investigative claim with USPS to finally get my packages from the front office. I went in multiple occasions to pick them up to be repeatedly told they weren’t there, so I had to get Usps involved come to find out they were at the front office. I’m pretty pissed I gave my money to such a horrible business. I will honestly be surprised if you find parking because that’s the most impossible thing to come by when you live here. They will threaten to tow your vehicle if you don’t utilize your garage. I don’t know you but trust me when I say Don’t live here, go down the road to lake point if your smart. Can’t wait until I move out next month. Everything after this line is an update to my previous statement. So move out time rolls around. Apparently our lease ending doesn’t end your agreement. They want a notice. Oh and by the way if you don’t notice your staying for another two months!!! Woot the worst place to live for two more months! Awesome! Not to mention my rent because now it’s month to month is nearly 600 more. I just love Bella vida. Literally do not live here. Please I beg you.

To be honest, I have a love hate relationship with this place. I love my apartment. It has everything my wife and I were looking for; two car garage, high ceilings, two bedrooms, and a nice appearance. There are a few upgrades they could make to the interior but overall it’s very nice. The exterior of the apartments seem to be very well kept as well. The hate part of the relationship is with the management there. Except for one front office person, no one is really helpful. We’ve had issues from the day we began paperwork on the lease until now. Upon moving in, we documented all discrepancies, however, some of them were not fixed until two months later. They never answer the phone and don’t even return messages if you leave one. I’ve had a serious issue with the property manager that doesn’t need to be broadcast here. If you ask me, they should do an entire front office makeover. Not the décor, but the people who staff it. I really do love my apartment, and the neighbors seem to be fairly friendly and respectful; I just wish the management matched that.

I realize one review may it be enough to to deter anyone from renting here, but hopefully someone will see this and at least know what they are getting into.
Pros:
–The apartments look pretty nice and if you get an «upgraded» unit it feels more like a home than a typical apartment.
–Every unit has an attached garage which is a huge plus and not very common for the area.
–valet trash is nice and the people that come pick it up are the sweetest.
— Clarissa is the ONLY person in the office that is nice and professional regardless of the chaos that may be happening at the time.
–very nice are and the golf course views create a sense of privacy and relaxation.
Cons
— we upgraded from a two bedroom to a three bedroom last year. The girl at the office did not do a walk through with us because it was snowing and too cold for her to drive the golf cart over. It was NOT move in ready. Very dirty!
–the smell of the new until was so horrific. It smells like old cigarette smoke, mildew, and dust. It was so strong I could not live on the unit for several weeks. They tried big fans, carbon filters, and some loud machine to purify. It took months to get rid of/​get used to.
— price is pretty high. At first I did not mind because I thought it was such a nice place to live but at all the flaws became apparent, I started to resent the cost.
–the apartments are old and have been cheaply upgraded over time. For example calk that was not even wiped off of tile faces in the kitchen, too many sloppy paint layers applied over everything, random spots of crown molding that do not match up, the kitchen faucet is way too big for the tiny old sink and you get soaked every time you turn on the water, I could go on for DAYS.
— maintenance is pretty frustrating. The guys that work for the actual property are great and came to fix my disposal on a holiday. However now they contract a lot of work out. The guys that fixed our flooded carpet left spots without padding, random cuts in the middle of the room, the ends of the carpet don’t even reach the walls and there are huge gaps, long carpet strings come up every time I vaccine because the carpet was not glued down, and two of the door ways have sharp tacks sticking out of the cheap carpet and we keep stepping on them. Not cool maintenance. I could have done a better job myself.
— thin walls and floors. I hear my neighbors sneeze, cry, walk, flush the toilet, you name it. And we were lucky enough to get neighbors that sleep all days and possibly do Zumba all night.
— because of the age of the units there are many issues. Our ac broke down 4 times in summer and two of those times flooded the master bedroom. Also there was a hole in our foundation and EVERY time it rained (almost every day for two months) our living room flooded! Our rug molded and it rotted the base boards and walls. It took two months for them to get around to fixing.
— too many neighbors don’t pick up their dog poop, hot tub and pool always have trash so my husband usually had to clean it before we could get in, they blow leaves and trash into our garage and patio every Friday.
These are issues I’ve dealt with over the last two years, not just a bad experience that forced me to write it. We will be moving out at the end of the month.

The property no longer has a much needed Concierge, that was in existence several years ago. We used to have age appropriate events for the residents. Small children, teens, and adults all had something to look forward to independently. I have survived two different property management companies, and umpteen property staff teams.
One of the management company’s had attempted to continue events, but outsourced that task and they were awful. The events were focused on families who had small children. Sucks to be you if you didn’t, otherwise you would look like a creeper.
There is a HIGH turnover rate in the office and maintenance staff. The other reviewers were spot on when they said that the phone doesn’t get answered. The interior of the apartments are breaking down. There aren’t updated, energy efficient appliances so expect a high electric bill. MY a.c. units has broken down almost every summer, usually on the hottest day, and we were left suffering in the overheated apartment for days.
If management tries to lure in new residents with their social calendar for the residents, don’t fall for it. The calendar is subject to change based on whoever is designated to do events’ outside social calendar. It’s like the events are more for the staff than the residents.
After one office manager lost my rent check, and then told me that I would be charged for every day late until I replace it, I knew there was a problem bigger than the surface issues. Even when I tried to replace it using their online system, I couldn’t because that was one of the days that they were experiencing problems with that system also.
The makeover that the property received was beautiful, but there is always something breaking down at this development. The pool had an overgrowth of filth so bad that the water was swamp green, and the hot tub hardly ever works.
Even though there is a «dog park», and walking areas, the dog poop all over the grass is DISGUSTING! Managements response has been to report the dog owner. As if we would know everyone who owns a frikkin dog in the complex.
But don’t be late on your rent!

We found this complex because of the 4 bedroom options they provide. After trying to reach the staff for two days, finally we got someone on the phone to take us to see the apartment. They don’t ever answer the phone… at all. And if the leasing person you had originally spoken to is out of the office for the day, the others won’t help you. After a week of not hearing back from anyone, I called at least 25 times over the course of two days… finally left a message AND sent emails, which still took a day to return. I was told we were denied. Then I was told we were approved. But then she quickly added, ‘I just need my manager’s approval.’ And of course… no return call to confirm that approval for several days. Then out of nowhere, we get an email to ‘sign the lease’ — though we already found another unit. And of course they kept our ‘holding fees’ of $ 420. What a joke. Do not lease here. It’s not worth it. There’s trash everywhere, dog poop all over the grounds, one of the main pools at the office is GREEN, and the staff doesn’t care about their residents. We drove through the complex one evening and found a small landfill in the back of the buildings — not kidding!

TERRIBLE ! DONT LIVE HERE ! 0 STARS!
I finally get to move out this weekend
But went to share feedback with others
Don’t spend your money it’s not worth the expensive over priced rent !
Dog poop everywhere, Crappy maintenance
My ac went out and is still out for 3 days ! And it’s hot and muggy outside ! They didn’t repair my ac because I’m moving out
Also they’re are mice that come into your apartment
Because of the dump site behind the community!
And I’m a super clean person ! I freaked out when I saw it and when I called the office to tell them they said that was normal !! ??? Really ??? There excuse was its cold outside and they will find any hole to keep warm !
Management and staff is horrible
I have nothing good to say about this place except beautiful neighbor hood and easy access to 121
This place needs new staff overall and management company !

DO NOT LEASE HERE… UNLESS YOU HAVE THE CITY OF CARROLLTONS CITY PROPERTY INSPECTORS PHONE # 972−466−3170 ON SPEED DIAL!
I tried to work with the BH management team for over 10 months on electrical issues, appliances going bad, broken window, plumbing issues, all from day one ! It took listening to endless excuse’s for months and having my AC repaired after if finally crashed all together in 90 plus heat last summer. After months of following protocol, posting issues on the BH MANAGEMENT/​PENSAM CAPITAL WEB SITE, I called the City and file a complaint about my apartment, and the swimming pools, Jacuzzis in terrible condition. BH Management does jump to action, when the City writes them up for violations, but could care less what the paying tenant needs. They are marketing BELLAS VIDA AT COYOTE RIDGE as a LUXURY apartment community.
As of Sunday, April 19, 2015 because the City of Carrollton has given this complex 10 days to fix the reported problems, the club house pools are drained, and being resurfaced. My apartment electrical problems have been repaired.
PENSAM CAPITAL OUT OF MIAMI FLORIDA OWNS THIS PROPERTY SENSE OCT OF 2013 AND OWNS BH MANAGEMENT. This company has two other properties in Carrollton, Texas and dozen of apartment companies across the US, and all are managed by their secondary company BH MANAGEMENT.
JUST ANOTHER GREEDY INVESTMENT COMPANY !

Use to love living here. Have been here for four years! The new management is terrible!!! They do not care about anything but leasing apartments. They’re not friendly and usually can’t answer simple questions. The apartments have become overpriced as well. Can’t wait for our lease to be up so we can move.

Stuck in this shitty ass place!!! I do not recommend this place to anyone!!! DONT LIVE HERE!!! It’s filthy n management sucks!!! Never pick up the phone!!! Put in a maintenance request over 6 months ago n never heard back from them carpet n sticky n dirty!!!

Do Not Lease!!! Maintenance is not done to the building. For instance just look at the 2900 building massive hole if roof water pours into apartment for a year now and management will not fix. You know what that probably means by not now BLACK MOLD!!!

Overpriced and overrated. Emails do not get answered. No one picks up the phone when you call. Several maintenance issues are still unresolved in our apartment and it’s been months. Children’s pool is always filthy. There’s dog poop everywhere. We will NEVER recommend this place to anyone. For the most part, the apartments are pleasing to look at (near a golf course) But its also near a landfill. Management and the leasing office are awful. Unfortunately we’re stuck here. For a year. Boooo

I am living here now. Ugh! I love the location and the apartments, but that’s it! Management is horrible! Several neighbors and I have agreed on this matter. If u put in a maintenance order they might fix it in 3 months a 4 requests later!

What a dump — oh, sorry thats right behind the property. In the mornings you will get a nice smell of garbage if the wind blowing the right way– the smell so bad you think you have a major sewer gas leak in your apartment– lol. Sorry, that may also be all the dog poop all over the place that dog lovers must like to smell after the fact. This place is old and out dated. Floors cracking, walls cracking, windows and doors leak air like you think they are open. What ever they tell you your electric bill will be, double it or tripple it — thats how bad doors, windows and lack of insulation in walls. Last year THE POOLS, TENNIS COURT, AND WORKOUT GYM were a joke. The pools dirty, gym nasty (smelling– they do have a lady that comes and dusts-​LOL). The lights on the tennis courts have not work right since i have lived here now going on 5 years. The gates in and out work about 50% time — most time wide open for easy ascess for all — lol. The tanning bed and spa hasnt worked for over 2 years — so why did carrie V said she loved it — maybe she dont use the facilities — whick is cool — but dont say love love and miss lead people. The new management is here since July — 1) redone Club House — still cant use it without fee based., 2) started painting buildings 3) painted tennis courts — still lights dont work 4) made everyone move their utility trailers (why dont know — no one was using space way in back of property. 5) LAUREN is gone from front office — best upgrade. 6) maybe fixed pool pumps — still dont know yet on that too cool. 7) started fining people for putting and leaving trash cans and trash at wrong times for pick up. 8) took out sand volleyball court for doggy park — right in middle of complex — that should smell nice this summer — lol 8) upgraded few apartments with cheap upgraded material so they can charge higher rent for so called upgraded apartment — lol on that.
Why do i stay here — well i am kinda trapped because of my court documents from my seperation — must stay in residence for 7 years because of my children. I am hoping that the management will get it together or i am going to have to go back to court to move out of this place. I am paying premium for sub par apartment — this is not county club living by far — the need to stop misleading people on that.

if I could give Bella Vida 0 stars, I would. I DO NOT recommend these apartments. the management is awful. first of all, the gates to the second section of apartments never work, and if they do work, it lasts for about a day and then it’s broke again and management will leave it broken for about 2 months before taking any action. they’re more concerned about the aesthetics of the outside of the apts but do not pay any attention to the inside. recently (for the past… hmm… 4 months) they have been doing work on the outside of the apartments. there are buildings with all different colors of wood and paint on the pilars, garages, and doors. some doors are green, some are beige, and others are off-​white. it’s so tacky! the inside of the apts look as if they were rushed to be put together; there’s paint all over the wooden banisters and cabinets, you can tell where the sections of carpet «meet» because there are gaps between some sections as well as there are gaps between the tile and carpet, and the grouting and caulking is horrendous (it peels). AND, might I add, the chances of you having a decent neighbor is slim to none. and if you do get lucky enough to have decent neighboring apartments, I wouldn’t consider you very lucky considering how paper thin the walls are. you can hear everything they are doing. it is very irritating.
back to management, if you visit the leasing office, you’ll find no one at their desks, everyone is talking in the back and makes you wait on them. they are rude and very unwelcoming. and they give you a ticket if you leave your trash can out past 9 o’clock because it «looks bad» yet their trash valet comes more often past 9 than they do before 9. where’s the thought in that? they fail to do anything about noisy neighbors to people not picking up their dogs poop. they are very uninvolved with their residents living conditions and their needs, it’s so disappointing.
again, I do NOT recommend Bella Vida.

This rating is based on two things. First and formost, Lauren (the concierge for the complex) is by far the friendliest, caring, most pleasant, most efficient person they have of staff. She truly cares about her residents and plans events from Happy Hour gatherings, volleyball tourneys, pool parties, kids parties… You name it she does it. It is always a fun event. I’m so sad to leave but had to move closer to work. Lauren, I’m happy to have met you and I’m glad to be able to call you a friend.
Second, the property is very pretty and the residents are loaded with amenities, too many to list here. But, this is the bitter with the sweet, I wish they would have done more to upkeep the grounds from the idiots who do not pick up after their pets. I have two dogs, I always clean up after them, but some people have total disregard for others so most of the time when leaving in the dark, I step in dog poop and it totally kicks off my day right. They should have more strict policies for violations.
Other than that I loved my stay and will miss it dearly.

Love living here, apartments are nice and all of them have attached garages… gonna be living here for a while longer

The apartments are beautiful… But and this is a huge BUTT! I have really learned the meaning of the phrase «the EXTREMELY squeaky wheel gets the grease» they aren’t the youngest apartments and need maintenance and it seems to always be something; from our carpet smelling like pee when we moved in (which took about 6 months to get them to replace) to our fireplace flu needing to be cleaned because smoke pours into our daughters room. It’s December and thats an issue we are still waiting on! We aren’t nit picking. I feel like its against the law to dodge your tenants maintenance needs. We have a baby and it feels un safe to live in our own home. The only reason we haven’t moved is because of the absurd amount of money we would have to pay. We feel stuck and only want proper safe maintenance and to feel like we matter as a tennant.
I would not recommend living here due to poor management.

I liked living here, is there a better statement you can make about an apartment in the burbs? I think not.
Plenty of pools, hot tubs, tennis courts and even sand volleyball. The adult happy hour on Fridays is good and the movies for the kiddos is a nice touch. If I ever had to endure apartment life again, I would live here.
AND you can walk to the Coyote Ridge Golf Course «Grill 19» for Happy Hour!!!1